Here’s the detailed alignment of evidence and document sections supporting the claim for Interaction with EasyJet Supervisor,” using Exhibits A to N and Exhibits 1 to 34:

Alignment of Exhibits with "Interaction with EasyJet Supervisor"

Exhibit Reference

Description

Relevance to Claim

Exhibit D

EasyJet Additional Baggage Payment Receipt

Reflects the additional £40 paid for baggage due to communication failures, which was confirmed by the EasyJet supervisor during the interaction.

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Highlights the supervisor's manual intervention and acknowledgment of system errors caused by Trip.com's failure to transmit accurate booking and payment information.

Exhibit F

Trip.com Invoice of Purchases

Provides evidence of the original baggage payment, which was not reflected in EasyJet’s system, leading to discussions with the supervisor.

Exhibit P

EasyJet Staff Statement

Acknowledges the additional steps required to resolve issues caused by the miscommunication from Trip.com, as discussed with the supervisor.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Interaction with EasyJet Supervisor"

Outbound Journey: Gatwick Airport

Details of the events during which the EasyJet supervisor was approached to address booking and baggage errors, leading to additional fees and logistical delays.

Customer Service Interactions

Describes the prolonged efforts to resolve the situation with EasyJet’s staff, including the supervisor’s role in manually correcting the errors.

Analysis and Findings

Examines the systemic failures by Trip.com that required intervention from the supervisor to address booking discrepancies and additional charges.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 5

Screenshot of the EasyJet supervisor’s system, showing missing baggage details that required manual updates.

Exhibit 15

Text on Trip.com reflecting inconsistencies that led to the additional £40 baggage fee.

Exhibit 19

Evidence of prolonged interactions with EasyJet staff to resolve the issue during the supervisor meeting.

 

Key Points of the Claim

  1. Manual Correction by Supervisor: The EasyJet supervisor had to manually correct discrepancies in their system caused by errors on Trip.com’s part, including missing baggage payment details.
  2. Acknowledgment of Errors: The supervisor confirmed Trip.com’s failure to communicate accurate booking details, which led to avoidable delays and financial costs.
  3. Additional Costs Incurred: As a result of the errors, the claimant was forced to pay £40 for baggage that had already been booked and paid for via Trip.com.
  4. Prolonged Interaction: The resolution required significant time and effort, adding stress and exacerbating the disruption caused by Trip.com’s mismanagement.

This structured overview connects the “Interaction with EasyJet Supervisor”