Here’s the detailed alignment of evidence
and document sections supporting the claim for “Interaction with
EasyJet Supervisor,” using Exhibits A to N and Exhibits 1 to
34:
Alignment of Exhibits with "Interaction with
EasyJet Supervisor"
Exhibit Reference |
Description |
Relevance to Claim |
Exhibit D |
EasyJet Additional Baggage Payment
Receipt |
Reflects the additional £40
paid for baggage due to communication failures, which was confirmed by the
EasyJet supervisor during the interaction. |
Exhibit E |
EasyJet Supervisor Manager Computer
Screenshot |
Highlights the supervisor's manual
intervention and acknowledgment of system errors caused by Trip.com's
failure to transmit accurate booking and payment information. |
Exhibit F |
Trip.com Invoice of Purchases |
Provides evidence of the original
baggage payment, which was not reflected in EasyJet’s system, leading to
discussions with the supervisor. |
Exhibit P |
EasyJet Staff Statement |
Acknowledges the additional steps
required to resolve issues caused by the miscommunication from Trip.com,
as discussed with the supervisor. |
Relevant Sections of the Document Supporting the Claim
Section Title |
Details Supporting "Interaction with EasyJet Supervisor" |
Outbound Journey: Gatwick Airport |
Details of the events during which
the EasyJet supervisor was approached to address booking and baggage errors,
leading to additional fees and logistical delays. |
Customer Service Interactions |
Describes the prolonged efforts to
resolve the situation with EasyJet’s staff, including the supervisor’s role
in manually correcting the errors. |
Analysis and Findings |
Examines the systemic failures by Trip.com
that required intervention from the supervisor to address booking
discrepancies and additional charges. |
Key Evidence from "Exhibits 1 to 34"
Exhibit # |
Details |
Exhibit 5 |
Screenshot of the EasyJet
supervisor’s system, showing missing baggage details that required manual
updates. |
Exhibit 15 |
Text on Trip.com reflecting
inconsistencies that led to the additional £40 baggage fee. |
Exhibit 19 |
Evidence of prolonged interactions
with EasyJet staff to resolve the issue during the supervisor meeting. |
Key Points of the Claim
This structured overview connects the “Interaction
with EasyJet Supervisor”