1. Summary
of Misleading Information:
·
The claimant booked
a flight through Trip.com’s platform, which presented “Unclear And Inconsistent Baggage Allowance Details.”
·
Based on the
information provided during booking, the claimant reasonably believed “Carry-On Baggage Was Included” in the booking.
·
Upon arriving at
Gatwick Airport, EasyJet staff informed the claimant that “No Baggage, Neither Carry-On Nor Checked, Was Included” in the booking, despite the claimant's
understanding.
·
“Trip.com’s
Response Indicated” that carry-on
baggage had been successfully added to the booking, yet this “Was Not Reflected In The Claimant’s Itinerary” or acknowledged by EasyJet staff at the airport.
·
This “Discrepancy Directly Impacted The Claimant’s Ability To Board
Smoothly,” leading to disputes, delays, and financial losses at
both Gatwick and Antalya airports.
2. Contradictory
Information from Airline Staff at the Airport:
·
Upon arrival at the
airport, the “First EasyJet Area We Encountered Was The Bag Drop
Check-In Area,” unfamiliarity with the terminal layout , we reasonably assumed this was the correct
location to check in our baggage. However, after spending time at this
area, it became clear that it was “Solely For Checked Baggage,”
3. Contradictions Between Trip.com’s
Itinerary and EasyJet’s Policies:
a.
Initial
Interaction with EasyJet Staff:
·
A staff member
reviewed my “Trip.Com Itinerary On My Mobile Device” “Neither Checked Nor Carry-On Baggage” was included in my booking.
·
This was “Contrary
To My Understanding” “Already
Paid For A Carry-On Allowance Through Trip.Com.”
·
To confirm, the
staff member checked whether my suitcase fit into the designated sizing
frame and instructed us to ‘Quickly Head Upstairs!’ to
finalise the baggage process.
b.
Further
Discrepancies Upstairs :
·
Once upstairs,
another “EasyJet staff member claimed my bag was too large,” “Baggage Sizer” “Luggage
Size Checker” and this required
additional payment and despite the fact that “The
Bag Had Already Been Checked Downstairs And Confirmed To Fit Within The
Allowed Dimensions.”
·
I explained the
prior verification and pointed out that “My Paid-For Baggage Was Not
Showing On My Itinerary, and I Had Paid For It,”
c.
Forced
Additional Payment & Flight Cancellation :
·
The lack of clarity
between “Trip.com’s booking details and EasyJet’s enforcement of
baggage policies” “Baggage
Wrongly Being Refused.”
·
Ultimately, I was
forced to “Return Downstairs And Pay For Checked Baggage,”
·
Even after making
this payment, “The Flight Was Still Missed And Through No Fault Of
Our Own” due to time lost resolving the
baggage dispute.
d.
Request for Claim Review :
·
The “Failure Of Clear
Communication And The Provision Of Misleading Information” on Trip.com’s
platform directly contributed to the issues faced by the claimant. A formal
review of the claim is requested, considering the following points:
1)
Confusion Caused by Trip.com’s Inconsistent Baggage Policy
Presentation :
The
platform's unclear and contradictory information led the claimant to
reasonably believe that a carry-on baggage allowance was included in the
booking, which was later disputed by EasyJet staff.
2)
Contradictory Statements from EasyJet Staff : Misaligned instructions from
EasyJet staff at Gatwick Airport resulted in unnecessary financial costs,
logistical delays, and emotional distress.
3)
Systematic Misalignment Between Trip.com’s Itinerary Details
and EasyJet’s Baggage Enforcement : The discrepancies between Trip.com’s booking
confirmation and EasyJet’s policies demonstrate a “Clear Failure Of
Transparency,”
·
Despite Trip.com's “Admission Of Liability
For Specific Baggage Fees,” “Central
Issue Of The Claim,” highlighting the following:
1)
Litigant Fees and Expenses : As a result of Trip.com's
negligence, the claimant has incurred significant legal costs while
pursuing a resolution.
2)
Additional Financial Losses : Expenses related to missed
flights, rebooking, accommodation, and transportation remain unresolved.
3)
Emotional Distress : The prolonged handling of this
case and lack of a satisfactory outcome has caused ongoing emotional and
logistical strain.
·
Trip.com's failure to provide comprehensive
compensation constitutes a violation of fair practice obligations. The
claimant urges the court to recognize this as the core grievance and
requests a fair resolution.
4. Incorrect Assessment of Why My
Flight Was Missed:
·
Trip.com's response
inaccurately states that the flight was missed due to travel document
issues. This assertion is “Factually
Incorrect.” The “Primary Factor ” contributing
to the delay was the baggage dispute, which stemmed from misleading and
inconsistent guidance provided by Trip.com’s booking system. This dispute
forced the claimant to navigate “Contradictory
Instructions From Airport Staff ,”
resulting in lost time and the inability to board as scheduled.
·
Had Trip.com
provided “Clear And Accurate Baggage
Information” at the time of
booking, this incident would have been entirely avoidable. The claim that
the airline transferred the claimant to a later flight at no cost does not
negate the “Undue Stress, Inconvenience, And
Financial Losses” incurred due to
the misleading information on Trip.com’s platform.
·
Trip.com's
explanation also misunderstands the claimant’s experience using the
platform. The quoted statement, "When Booking A Flight, Please
Be Aware That You Have The Option To Review The Baggage Allowance Included
With Your Ticket,"
a.
Clarification
of Booking Process :
1)
During the multiple
stages of the booking process, passengers are presented with options to add
baggage. The claimant opted to finalise his baggage selection at the last
stage to ensure the best understanding of flight options and suitability.
2)
After payment for
additional baggage along with the flight booking, Trip.com sent a
confirmation email allowing access to the claimant's booking account page.
It was only through careful review on this page and at a date too late to
prevent the errors occurred that the “Separation Between
Paid for and Free Baggage Sections”
became apparent, an issue that could not clearly be conveyed earlier.
b.
Impact
of Misleading Information :
1)
The lack of
transparency and inconsistent details provided by Trip.com led to confusion
at the airport, disputes with airline staff, and forced additional payments
for checked baggage.
2)
The claimant’s
ability to board as planned was directly hindered, and subsequent costs and
emotional distress followed as a result.
·
The separation between paid and free sections related
to baggage is Exhibited in the attached screenshot.
5. Additional Issues Highlighted: Misleading
Communication and Concealment:
·
The confusion was
not entirely caused by the booking process itself but arose when I tried to
verify that I had ordered everything I needed. I reasonably believed the
purpose of the email sent by Trip.com was to provide a “Final, Sealed
Confirmation Invoice That Would Be Easy To Understand.” However, this was not the case.
·
A screenshot dated “19th April 2025,” taken from my Trip.com personal account page,
demonstrates the misleading nature of the confirmation process. Following a
telephone call on the “22nd of April 2025,” correspondence with Trip.com staff revealed that
they were unable to access my account due to “Security
Restrictions,” and as a result,
could not review my itinerary or booking confirmation page. I informed them
that I had already included screenshots of these documents in my claim
letter. Their failure to acknowledge these exhibits demonstrates a “Disregard For My
Claim,” necessitating their resubmission as
part of this action.
·
In my main claim
letter, I detailed that I became aware of sudden changes to the Trip.com
and EasyJet websites after disclosing the nature of my claims to all
parties held liable. These changes, which began after this disclosure,
appear to have been an “Attempt To Alter or Obscure Critical Information
Related to My Case.” The following
note, titled and dated, illustrates the extent of these changes:
Ø “3) Amendments and Feedback :“26-02-2025 at 22:28.” “Additional Baggage Allowance” has changed and more.”
·
Trip.com’s customer
services, management, and affiliated departments must work in “Coordination” to avoid discrepancies and ensure that consumers
are not misled by contradictory information. Instead, the inaccurate
information initially supplied to customer service and subsequently
repeated in response emails regarding my claims, amounts to a “Systematic
Cover-Up.”
·
This cover-up is
evidenced by a lack of communication between management and other
departments, leading to uninformed responses from customer service. It
further appears that Trip.com’s website development and management teams
attempted to rectify the issues I raised, not to “Transparently
Resolve Them,” but rather to limit
liability and protect the company. In doing so, they effectively concealed
my claims, obstructing my ability to pursue rightful compensation. “This
Concealment Can Constitutes to an Illegal Action.”
·
Initially, as shown
in the screenshots (Exhibit A1 and Exhibit A2 “Separate Sections” of the website, which “Divided And
Isolated Critical Information.” “Baggage
Allowance. ” This heading did not exist at the time of my booking,
and these changes were clearly implemented after the fact.
·
Additionally, in
the previous version of the website :
1)
Clicking on “Exhibit
A1” “Exhibit A2” directed users to “Separate Pages.”
2)
In the updated
version, both links now redirect to a “Single New Webpage,” consolidating previously separate content. This
new format is cleaner and more user-friendly but was clearly designed to “Prevent Customers
From Encountering The Contradictory Information That Led To My Experience.”
·
To Illustrate These
Changes, I Have Provided The Following :
1)
Screenshots of the “New
Website Layout,”
2)
An additional
weblink demonstrating the revised interface.
3)
“Comparative
Images” of the original website layout for
context.
·
When you click on the button titled at the bottom of
the webpage that states “View Additional Baggage,”
·
The next screenshot below is taken from the original
website layout that I used to book my orders.
6. Issues
with Trip.com's Website Navigation and Baggage Information:
·
Within the Trip.com website, the “Navigation Menu” is designed as an index for
navigating through large quantities of content. Typically, navigation menus
should ensure that titles and associated links provide consistent and
transparent information. However, Trip.com’s website “Failed To Adhere To This Standard Protocol,”
leading to confusion and misinformed decisions by the claimant.
·
Specifically, the ‘Top Menu
Link For ’ “Baggage Allowance ” directed users to a section
labeled as “Free” “Paid Baggage Options.” This inconsistency created “Contradictory Pathways,” which are not typical of standard
website navigation practices designed to ensure user clarity.
1) Such
discrepancies in links can cause consumers to make decisions based on “Incomplete
or Misleading Information,” as
was the case here.
·
Across the entirety of Trip.com’s
website, there was “No Direct Explanation or Link”
provided regarding EasyJet’s policy for the ‘15kg Free Carry-On ’ “Personal Item .” Instead,
the baggage allowance information appeared vague and incomplete. Consumers
could easily confuse the free 15kg carry-on allowance offered by EasyJet
with Trip.com’s “15kg Paid Additional Baggage
Allowance,” which lacked clear differentiation.
·
As evidenced in “Exhibit B1,” the
original weblink associated with the “Baggage Allowance ”
title directed users to a specific page. This page, as demonstrated in the
exhibit, highlights the misleading design and division of information
between “Free”
and “Paid”
baggage options.
1) “Exhibit
B1 Screenshot” further illustrates how the lack of
clarity in web navigation contributed to the claimant’s misunderstanding
and subsequent financial loss.
7. Impact
of Misleading Web Navigation :
1)
The separation and inconsistent
labeling of baggage information links caused confusion for the claimant,
resulting in “Misinformed Decisions”
during the booking process.
2)
The “Failure To Provide Transparent Information”
regarding EasyJet’s free baggage policy at the time of booking forced the
claimant into unnecessary additional purchases and logistical challenges.
3)
Trip.com’s website design did not
follow “Best Practices For Clarity And
Consistency,” which are industry standards to
prevent such consumer challenges.
·
The original weblink directed you to the following
screenshot below!
8. Website
Design Flaws and Consumer Confusion:
·
“Exhibit B2 and
Exhibit B3,” as displayed in the screenshots,
appear directly above and below each other on Trip.com's website. This
arrangement caused significant confusion due to their unclear and ambiguous
presentation.
·
Consumers using the Trip.com website
were unable to clearly identify the purpose of “Exhibit B2” and “Exhibit B3,” as neither link provided sufficient
explanation:
1) Exhibit
B2 : led consumers to believe it
represented “Paid Baggage Options.”
2) Exhibit
B3: appeared to represent “Free Baggage Allowance,” such as the 15kg carry-on baggage
allowance offered by EasyJet.
·
However, the lack of any explicit
description or explanation distinguishing these links meant that customers
could easily confuse “Paid Baggage Options With Free
Baggage Allowances,” as was the case for the claimant.
1) Specifically,
the absence of guidance created the perception that the free 15kg allowance
was part of the “Paid Baggage Section,”
misleading consumers into unnecessary purchases.
·
For the claimant to fully understand
the intended purpose of these links, it was necessary to click on both
links, located in “Separate Sections Of The Webpage,”
without any clear instructions or contextual guidance. This design flaw
deviates from standard user-friendly website practices, which aim to
provide transparency and minimize confusion.
·
Demonstrating the original second “Baggage
Allowance Button”
9. Evidence
of Website Modifications and Misleading Title Changes :
·
As shown in “Exhibit C1,” “Additional Baggage Allowance” “Altered,”
·
Below, the original weblink button
titled “Additional Baggage Allowance” is shown in the
attached screenshot. This button previously redirected users to a page that
created confusion regarding the distinction between “Free” and “Paid-For Baggage
Options.”
·
Below is what the original weblink
button tiled as “Additional Baggage Allowance!”
10. Exhibited Video Link :
·
Friday, April 18, 2025 3:30 PM - 431246967 35. was the
25th-Sent-Soon.mp4
11. Transcribe Taken From The Exhibited Video :
·
Saturday, April 19, 2025 10:21 AM - 18774
35. was the
25th-Sent-Soon video transcribe.docx
12. Notes Taken From The Exhibited Video :
·
Background : The claimant has presented evidence, supported by a recorded
video and screenshots, which highlights significant flaws in Trip.com's
website navigation and the misleading presentation of baggage information
during the booking process. The claimant details their experience
navigating Trip.com’s platform and subsequent issues, demonstrating the
lack of clarity that led to confusion and financial losses.
13. Key
Points :
a. Original
Website Design :
·
The claimant accessed Trip.com’s
website to manage their booking and verify their purchased options. Upon
receiving the itinerary email, which was described as a "Sealed
Document,"
·
While navigating the site, two "Baggage
Allowance"
1) One
pertaining to “Free Baggage,”
such as EasyJet's 15kg allowance.
2) The
other pertaining to “Paid Baggage Options.”
·
Both sections were ambiguously titled
and visually similar, causing confusion about what was free versus paid.
b. Website
Updates Post Complaint :
·
Following the claimant’s formal
complaint, Trip.com updated the website design. The previously separate "Baggage
Allowance"
·
This update lacks transparency,
appearing to resolve the confusing layout while attempting to obscure the
original design flaws.
c. Consumer
Impact :
·
The claimant mistakenly believed they
had purchased a 15kg baggage allowance. Upon reviewing the itinerary, they
discovered only “Free Baggage”
·
Extensive research and comparison
with EasyJet’s policies confirmed the 15kg allowance was actually free,
revealing how Trip.com’s website layout misled consumers into purchasing
unnecessary baggage options.
d. Evidence
Presented :
·
The claimant has provided the
following exhibits to substantiate their claims:
1) Exhibit
C1 : Original email and itinerary
reflecting ambiguous baggage details.
2) Exhibit
C2 : Screenshots of the original "Baggage
Allowance"
3) Exhibit
C3: Updated website layout demonstrating
consolidation of previously conflicting pages.
e. Conclusion :
Trip.com's misleading website design, combined with subsequent edits made
after the claimant’s complaint, contributed to significant confusion and
financial losses. These updates suggest an attempt to conceal the original
flaws rather than addressing them transparently. The claimant contends that
this constitutes a failure in consumer protection and calls for fair
compensation.
1.
Itinerary: Evidence of Booking
Access & Discrepancies in Account Review :
·
Upon
completing my purchase, I received an email from Trip.com
containing a link to access my bookings page. This page provides
an option to download my itinerary as a PDF, which I have attached below as
supporting evidence.
·
Failure by Trip.com
to Access Booking Records : During a telephone conversation on the “22nd-Received-Tel-Call,”
“Security Challenges .” As a
result, they claimed they could not review my booking confirmation page or
itinerary.
·
Pre-Action Submission of Exhibits & Lack of
Acknowledgment : I previously provided “Screenshots
Of Key Exhibits” Trip.com
had access to all relevant booking details. However, their failure
to properly acknowledge these exhibits demonstrates a “Disregard For
My Claim”
·
Re-exhibition of Key Documents : Given Trip.com’s refusal to
recognize the original evidence provided, I have “Re-Exhibited
Several Essential Files,”
§ Exhibit:
21
2. Additional
“Key Points” & Issues Identified in the Itinerary:
a. The
Itinerary Above Proves That :
·
The itinerary provided by Trip.com
was marked as "Sealed “Wednesday,
8th December 2024,” "Processing!". “Friday, 25th April 2025”
b. Incomplete
Information on Baggage Allowance :
·
The itinerary fails to clearly
differentiate between “Free Baggage Allowances ”
( Such As EasyJet’s 15kg Carry-On
Allowance ) and “Paid Baggage
Options” purchased by the claimant. This ambiguity likely
caused confusion during the booking and travel process.
c. Contradictory
Statements :
·
Despite mentioning “Processing!”
·
The lack of updated confirmation
contradicts the expectation of a “Sealed And
Finalized Invoice” provided by Trip.com.
d. Unclear
Layout and Missing Explanations :
·
The itinerary lacks sufficient
textual guidance for interpreting key sections, such as baggage
information, flight details, and required documents.
·
The absence of clear headers and
detailed explanations forces the user to manually decipher the content,
contributing to unnecessary complexity.
e. Failure
to Reflect Airline Standards :
·
The itinerary provides no indication
of EasyJet’s standard policy allowing free carry-on baggage as a personal
item, which is a “Key Aspect Of Transparency”
for travelers.
f.
Confusing Section Placement :
·
The placement of the baggage
allowance information at the “Bottom Of The
Itinerary” undermines its importance, as users
must search through unrelated sections to find critical details.
g. Misleading
Information :
·
The itinerary suggests that no free
baggage allowance exists, which contradicts EasyJet’s standard policy for
personal items. This misrepresentation might lead consumers to purchase
unnecessary baggage options under false pretenses.
h. Lack
of Clear Instructions for Airport Procedures :
·
Important information about checking
in, required documents, and boarding instructions is buried in an “Unclear Format,” making it harder for travelers to
prepare adequately for their flights.
1.
Invoice for Legal Fees, Analysis Costs &
Correspondence Management :
·
Prepared for :
Simon Paul Cordell
·
Case Reference :
Booking No. 1653702646294295
·
Subject :
Compensation Claim against Trip.com
·
Invoice Period :
12th January 2025 – Present
2.
Chronological Breakdown of
Activities, Fees & Markers
·
The time periods for Regular
Hours , Overtime Hours , and Night Shift
Hours based on a typical workday starting at 9:00 AM :
a. Regular Hours :
·
Typically,
these are the standard working hours during the day.
·
Start Time : 9:00 AM
·
End Time : 5:00 PM
b. Overtime Hours :
·
These
are hours worked beyond 5:00 PM up until 9:00 PM ,
assuming a normal 8-hour workday.
·
Start Time : 5:00 PM
·
End Time : 9:00 PM
c. Night Shift Hours :
·
Night
shift hours are generally recognised as any work done between 9:00
PM and 6:00 AM the following morning.
·
Start Time : 9:00 PM
·
End Time : 6:00 AM
14. Correspondence
Management:
·
The implementation
of this relatively new law introduced may cause a significant challenge for
many companies unfamiliar with its details. The lack of clarity regarding
final values and grand totals has necessitated for me to develop for this
claim a robust system of documentation, including detailed receipts and
explanatory texts. This initiative-taking approach has not only enabled me
to align with the “Litigation Act (2014)” but also to understand its legal scope, potential
for recovery of cost, and most of all its importance in achieving fairness
and justice.
15. Ensuring
Fairness and Preventing Abuse:
·
While the law
demonstrates remarkable capacity for recovery, it also presents
opportunities for misuse if left unchecked. The absence of strict caps on
final values is of utmost importance due to the unique demands of each case
and varying work durations that may arise. Placing a grand total cap would
undermine the ability to account for these unique circumstances. Instead,
we have ensured that compensation practices remain “Fair, Transparent, And Procedurally Correct ” to prevent abuse and ensure compliance with
litigation standards. This structured framework balances the law's
flexibility with necessary safeguards against exploitation.
16. The
Role of Regular, Overtime, and Night Shift Hours:
·
The legal right to
claim “Regular Hours, Overtime Hours, And
Night Shift Hours” is unquestionable.
However, this flexibility can inadvertently result in compensation
imbalances, particularly when calculating lengthy shifts. To prevent unfair
totals, boundaries have been established to ensure equity, aligning with
compliance under the “Litigation Act (2014)” and United Kingdom’s laws.
17. Overtime Hours: Strict 4-Hour Limit :
·
Overtime is
carefully monitored and capped at “4 Hours Per Day,” ensuring compliance with necessary rest
requirements under the “Working Time Regulations (1998).” This structure prioritizes worker safety while
providing reasonable compensation for additional hours worked. Limiting
overtime prevents excessive claims and ensures consistent standards across
compensation practices.
18. Night Shifts: Organized for Equity at a Lower
Rate :
·
To further enhance
fairness and prevent inflated claims, “Night Shift Hours”
are compensated at a rate of £30.88/hour ,
which is intentionally lower than the overtime rate. This approach
acknowledges the distinct nature of night shift work while ensuring
compensation remains equitable and procedurally correct. By organising
night shifts with structured boundaries, we prevent the possibility of
calculating night shifts at higher sums or combining them unfairly with
extended overtime hours, which could inflate totals beyond what is
reasonable under the law.
19. Monitoring
Compliance Under the Working Time Regulations (1998):
·
While the UK has no
specific law defining a "Maximum Overtime Hours Per Day," “Working Time Regulations (1998)” provide critical safeguards to ensure fairness
and prevent exploitation:
a.
48-hour
weekly limit : Averaged over a 17-week period unless an opt-out
agreement is in place.
b.
Rest
periods :
Workers are entitled to “11 consecutive
hours of rest within a 24-hour period.”
·
These requirements
indirectly limit the total working hours per day, ensuring compliance with
health and safety standards and promoting fairness.
20. Night
Shift Rates and Procedural Compliance:
·
To maintain
compliance with the “Litigation Rules (2014),” night shift rates have been structured at £30.88/hour .
This rate ensures compensation remains “Fair, Transparent,
And Defensible,” aligning with
legal and procedural standards.
a.
Night shift rates
are deliberately set lower than overtime rates to prevent inflated
calculations and ensure equity.
b.
This approach
reflects the distinct workload and conditions of night shifts, ensuring
fairness without compromising compliance.
·
By adhering to
these principles, the structured system of Regular Hours, Overtime Hours,
and Night Shift Hours ensures all claims are calculated and compensated in
a manner that is both equitable and compliant. Transparency and organised boundaries
maintain the integrity of the law while preventing misuse.
21. Refined
Table of Correspondence with Times and Breakdown:
Refined Totals by
Entry
a. Initial
Entries (1–6)
1.
Preliminary Review : £12,310.95
2.
1st-Sent : £49.40
3.
2nd-Received : £49.40
4.
3rd-Sent : £74.10
5.
Post-3rd Sent : £123.50
6.
4th-Sent : £74.10
·
Subtotal (Entries
1–6) : £12,681.45.
b. Middle Entries
(7–14)
7.
Post 5th-Received : £12.35
8.
5th-Received : £24.70
9.
6th-MP3 Recording : £24.70
10.
7th-Received : £302.60
11.
Claim Preparation : £1,951.38
12.
8th-MP3 Recording : £49.40
13.
9th-Received : £49.40
14.
10th-Sent : £49.40
·
Subtotal (Entries
7–14) : £2,464.93.
c. Later Entries
(15–22)
15.
11th-Sent : £74.10
16.
12th-Received : £160.55
17.
13th-Received : £6.18
18.
14th-Received : £12.36
19.
15th-Sent : £765.70
20.
16th-Received : £49.40
21.
17th-Received : £49.40
22.
18th-Sent : £86.45
·
Subtotal (Entries
15–22) : £1,252.54.
d. Final Entries
(23–38)
23.
19th-Received : £61.75
24.
20th-Received : £74.10
25.
21st-Received : £74.10
26.
22nd-Received : £61.75
27.
23rd-Received : £98.80
28.
24th-Received : £74.10
29.
25th-Received : £98.80
30.
26th-Received : £49.40
31.
27th-Received : £209.96
32.
28th-Received : £92.64
33.
29th-Sent : £500.20
34.
30th-Received : £500.20
35.
31st-Received : £500.20
36.
32nd-Received : £500.20
37.
33rd-Received : £500.20
38.
34th-Sent : £500.20
·
Subtotal (Entries
23–38) : £3,795.40.
e. Grand
Total:
Adding all subtotals: £12,681.45 + 2,464.93 + £1,252.54 + £3,795.40 = £20,194.32
22. Refined Table of
Correspondence with Times and Breakdown:
Nub Marker
Date & Time
Correspondence/Task
Time Spent
Regular Hours (£)
Overtime (£)
Night Shift (£)
Total (£)
1. Preliminary Review
12
Jan – 12 Mar 2025 (daily hours vary)
Comprehensive
analysis of website, correspondence, financial harm, and strategy
formulation (minus 6 hospital hours).
383
hours
£3,505.40
£7,001.85
£1,605.76
£12,310.95
2. 1st-Sent
Monday,
24 Feb 2025 - 10:04 GMT
Drafting
and sending the first email outlining issues, notifying Trip.com,
EasyJet, and SunExpress.
2
hours
£49.40
£0
£0
£49.40
3. 2nd-Received
Monday,
24 Feb 2025 - 10:05, 10:04, 10:08 GMT
Reviewing
EasyJet autoreply, SunExpress failure notice, and Trip.com acknowledgment
emails.
2
hours
£49.40
£0
£0
£49.40
4. 3rd-Sent
Monday,
24 Mar 2025 - 15:01 GMT
Sending
follow-up email requesting escalation and assignment of a resolute
caseworker.
3
hours
£49.40
£37.05
£0
£74.10
5. Post-3rd Sent
Monday–Thursday,
24–27 Mar 2025
Managing
admin tasks, investigating reasons for delays, and monitoring Trip.com
responses.
4
hours
£49.40
£74.10
£0
£123.50
6. 4th-Sent
Friday,
28 Mar 2025 - 11:59 GMT
Sending
follow-up email emphasizing Trip.com’s policy breaches and urgency of
resolution.
3
hours
£49.40
£37.05
£0
£74.10
7. Post 5th-Received
Wednesday,
02 Apr 2025
I
waited 5 days for a reply from Trip.com and kept checking emails while
working on another insurance claim.
0.5
hours
£12.35
£0
£0
£12.35
8. 5th-Received
Wednesday,
02 Apr 2025 - 13:46 BST
Received
an email from Trip.com with “Easter offers”
Trip.com
has prior responded to me from this
email.
1
hour
£24.70
£0
£0
£24.70
9. 6th-MP3 Recording
Wednesday,
02 Apr 2025 - 14:41 BST
Reviewed
Trip.com complaint procedures; called Trip.com and navigated automated AI
services to file a complaint with a live representative.
1
hour
£24.70
£0
£0
£24.70
10. 7th-Received
Wednesday,
02 Apr 2025 - 16:48 BST
Reviewed
emails from Trip.com’s advisor; prepared a response, transcribed MP3
recording, and handled administrative tasks over multiple days.
9
hours
£0
£148.20
£154.40
£302.60
11. Claim Preparation
Wednesday,
02 Apr – Tuesday, 08 Apr 2025
Guaranteed
claim accuracy: significant stress from detailed preparation of financial
breakdowns and Exhibited evidence over several days.
a.
02 April 2025
Regular Hours (8) : £24.70/hour × 8 = £197.60 Overtime Hours (4) : £37.05/hour × 4 = £148.20 Night Shift Hours (4) : £30.88/hour × 4 = £123.52 Total £469.32
b.
03 April 2025
Regular Hours (8): £24.70/hour × 8 = £197.60 Overtime Hours (4) : £37.05/hour × 4 = £148.20 Night Shift Hours (4) : £30.88/hour × 4 = £123.52 Total £469.32
c.
04 April 2025
Regular Hours (0) : £24.70/hour × 0 = £0 Overtime Hours (0) : £37.05/hour × 0 = £0 Night Shift Hours (0) : £30.88/hour × 0 = £0 Total : £0 + £0 + £0 + £0 = £0
d.
05 April 2025
Regular Hours (8) : £24.70/hour × 8 = £197.60 Overtime Hours (4) : £37.05/hour × 4 = £148.20 Night Shift Hours (4) : £30.88/hour × 4 = £123.52 Total £469.32
e.
06 April 2025
Regular Hours (8):
£24.70/hour × 8 = £197.60 Overtime Hours (4) : £37.05/hour × 4 = £148.20 Night Shift Hours (4) : £30.88/hour × 4 = £123.52 Total £469.32
f.
07 April 2025
Regular Hours (0) : £24.70/hour × 0 = £0 Overtime Hours (0) : £37.05/hour × 0 = £0 Night Shift Hours (0): £30.88/hour × 0 = £0 Total : £0 + £0 + £0 + £0 = £0
g.
08 April 2025
Regular Hours (0) : £24.70/hour × 0 = £0 Overtime Hours (2) : £37.05/hour × 2 = £74.10 Night Shift Hours (0) : £30.88/hour × 0 = £0 Total : £0 + £74.10 + £0 = £74.10
Breakdown 1 :
Regular Hours (32) : £24.70/hour × 32 = £790.40 Overtime Hours (18) : £37.05/hour × 18 = £666.90 Night Shift Hours (16) : £30.88/hour × 16 = £494.08
Total :
£790.40 + £666.90 + £494.08 = £1,951.38
Final Total Hours:
16 + 16 + 0 + 16 + 16 + 0 + 2 = 66 hours
Breakdown 2:
02 April 2025 : £469.32 03 April 2025 : £469.32 04 April 2025 : £0.00 05 April 2025 : £469.32 06 April 2025 : £469.32 07 April 2025 : £0.00 08 April 2025 : £74.10
Total :
£469.32
+ £469.32 + £0.00 + £469.32 + £469.32 + £0.00 + £74.10 = £1,951.38
66
hours
£790.40
£666.90
£494.08
£1,951.38
12. 8th-MP3 Recording
Wednesday,
09 Apr 2025 - 23:44 BST
Task : Made a phone call to Trip.com to address weblink
issues “Accepting Only Image Files;”
2
hours
£49.40
£0
£0
£49.40
13. 9th-Received
Thursday,
10 Apr 2025 - 00:19 BST
Analyzed
Trip.com’s incomplete responses, drafted rebuttals, clarified strategic
points.
2
hours
£49.40
£0
£0
£49.40
14. 10th-Sent
Thursday,
10 Apr 2025 - 21:07 BST
Sent
updated evidence and documents for baggage inquiries, with attached
receipts (£40 and £69.63).
2
hours
£49.40
£0
£0
£49.40
15. 11th-Sent
Thursday,
10 Apr 2025 - 23:17 BST
Resent
corrected claim letter with additional documents to address issues caused
by Trip.com stating they did not receive the files. This email includes
an additional Microsoft word Docx Document of the claim along with a PDF
file.
3
hours
£49.40
£37.05
£0
£74.10
16. 12th-Received
Friday,
11 Apr 2025 - 01:14 BST
Trip.com
requested additional proof and clarification about baggage receipts,
requiring further communication and clarification. This caused extra work
to clarify the breakdown in communication regarding the receipt of
official documents.
5
hours
£49.40
£111.15
£0
£160.55
17. 13th-Received
Friday,
11 Apr 2025 - 01:18 BST
Trip.com
sent duplicate email requesting receipts; reviewed this correspondence
and made clarifications.
15
mins
£6.18
£0
£0
£6.18
18. 14th-Received
Saturday,
12 Apr 2025 - 01:49 BST
Drafted
a response to earlier emails, addressing Trip.com's claim of case closure
within 24 hours; this caused significant “Stress”
30
mins
£12.36
£0
£0
£12.36
19. 15th-Sent
Monday,
14 Apr 2025 - 09:52 BST
Resent
attachments and compiled prior correspondence; detailed effort over
multiple days addressing Trip.com’s missing documents.
a. 12 April: 13
hours
b. 13 April: 13
hours
c. 14 April: 0.87
hours
Total : = 13 + 13 + 0.87 = 26.87 hours
This Included :
a. -10. 10th
Sent-Claim-for-TripCom.pdf
b. -10. 10th
Sent-Claim-for-TripCom.docx
c. All-Emails-TripCom-and-Co.docx
26.87
hours
£345.80
£148.20
£123.52
£765.70
20. 16th-Received
Monday,
14 Apr 2025 - 11:50 BST
Reviewed
Trip.com’s response, indicating further delays in processing the claim.
2
hours
£49.40
£0
£0
£49.40
21. 17th-Received
Tuesday,
15 Apr 2025 - 08:44 BST
Acknowledged
Trip.com’s misunderstanding of claim letter and partial acceptance of responsibility,
requiring clarification of liability. Their partial acceptance of
responsibility appears to divert focus away from their own
accountability, what further complicated the resolution process for the
claimant.
2
hours
£49.40
£0
£0
£49.40
22. 18th-Sent
Wednesday,
16 Apr 2025 - 12:33 BST
Drafted
rebuttal to Trip.com's claims, reasserting evidence and clarification of
reimbursement demands.
3.5
hours
£86.45
£0
£0
£86.45
23. 19th-Received
Wednesday,
16 Apr 2025 - 19:34 BST
Analyzed
Trip.com's position contesting fees and requesting additional
clarification.
2.5
hours
£61.75
£0
£0
£61.75
24. 20th-Received
Thursday,
17 Apr 2025 - 13:54 BST
Acknowledging
Trip.com's response, which partially addressed the claimant’s concerns
but still deflected full responsibility by attributing fault to the
claimant, Trip.com failed to confirm whether the claim had been
officially filed in order to avoid liability. As a result, the claimant
was required to provide further evidence and clarification to ensure the
claim was properly understood and addressed, causing additional delays
and efforts.
3
hours
£74.10
£0
£0
£74.10
25. 21st-Received
Friday,
18 Apr 2025 - 18:46 BST
Acknowledging
Trip.com's response, which demonstrated only a partial understanding of
the claimant's correspondence, further clarification was necessary. This
email compelled the claimant to expend additional time and effort to
address and correct Trip.com's misinterpretation of the claim and its key
points, thereby causing further “Unwanted Stress!”
3
hours
£74.10
£0
£0
£74.10
26. 22nd-Received
Friday,
18 Apr 2025 - 18:48 BST
Acknowledging
Trip.com's “Telephone Call,” during which they appeared to reinterpret the
claimant's statement in a way that minimized their liability. By reading
between the lines, Trip.com seemingly diverted responsibility and shifted
focus away from the clear points made in the original claim letter. This
approach not only imposed additional obstacles on the claimant but also
appeared to test the claimant's resolve through an impromptu call,
thereby complicating the process further. Subsequently, I documented the
recording and updated the claim files to accurately reflect the details
discussed.
2.5
hours
£61.75
£0
£0
£61.75
27. 23rd-Received
Friday,
18 Apr 2025 - 18:52 BST
While
preparing my response, I received multiple emails from Trip.com. By the 21st
Email 22nd Telephone Call 23rd Email Two Additional Emails 22nd
Telephone Call
4
hours
£98.80
£0
£0
£98.80
28. 24th-Received
Friday, 18 Apr 2025 - 23:58 BST
Acknowledged
Trip.com's request for feedback on the claimant’s experience, balancing
constructive feedback with formal complaint preparation.
3 hours
£74.10
£0.00
£0.00
£74.10
29. 25th-Received
Saturday, 19 Apr 2025 - 19:45 BST
While
drafting my response to the 20th And 21st Emails telephone call the 22nd Correspondence. I continued working on my
response while receiving Two Additional Emails, 25th Email “Accepted Liability as Trip.Com & Co.” three more emails Second Document
4 hours
£98.80
£0.00
£0.00
£98.80
30. 26th-Received
Sunday, 20 Apr 2025 - 17:01 BST
I
continued monitoring Trip.com's interpretation of claim evidence hosted
on horrificcorruption.com to ensure proper representation of the facts.
Trip.com
manager Ray made an attempted to call me and sent me an email to this
effect as I was not available to chat.
2 hours
£49.40
£0.00
£0.00
£49.40
31. 27th-Received
Sunday, 20 Apr 2025 - 17:07 BST
While
preparing my response I acknowledge another email from Trip.com manager
Ray who sent me a follow-up email reminding me of his attempted telephone
call, which prompted significant effort to refine my strategy and adapt
to the evolving complexity of the case.
9 hours
£0.00
£148.20
£61.76
£209.96
32. 28th-Received
Sunday, 20 Apr 2025 - 23:03 BST
Acknowledging
Trip.com's request for feedback on the claimant’s experience, which
coincided with the claimant’s preparation of a formal complaint. This
timing added further complexity to an already demanding process,
requiring the claimant to balance providing constructive feedback with
addressing unresolved issues. Trip.com's prioritisation of feedback over
resolving the evidence - backed claims demonstrated inefficiency and
contributed to unnecessary delays in the claimant’s pursuit of
resolution.
3 hours
£74.10
£0.00
£18.54
£92.64
33. 29th-Sent
Monday, 21 Apr 2025 - 18:01 BST
The second document I made was sent
rather than the first document as the 29th Email, and was filed to “Trip.com’s Customer
Service Guarantee,”
Turnaround Response Reflecting
Strategic Focus and Accountability:
1.
Acknowledgment of Liability
Acceptance :
·
Trip.com had accepted liability for the core claims at
this stage, and the claimant used this response to solidify their
position and align the next steps accordingly.
2.
Request for Compensation of
Stress and Legal Fees :
·
The claimant explicitly detailed the request for
compensation for stress and legal expenses as a litigant in person,
including costs incurred from engaging clients and legal support. These
requests were framed within the context of established legal principles.
3.
Request for Insurance
Documentation :
·
The claimant requested access to Trip.com's insurance
documents as part of the evidence-gathering process, ensuring
transparency and compliance with procedural requirements.
4.
Breakdown of Fees and Legal
Compliance :
·
The response provided a thorough explanation of fees,
ensuring all claims adhered to relevant legal regulations and principles.
This reinforced the claimant’s adherence to procedural integrity while
holding Trip.com to the same standard.
5.
Reiteration of
Total Losses and Warning of Legal Action :
·
The claimant called for Trip.com
to fully compensate for the documented losses and explicitly stated that
failure to comply would result in the issuance of an N1 Claim Form .
This underscored the seriousness of the matter while maintaining
professionalism.
6.
Strategic Shift
in Approach :
·
This response represented a
decisive pivot, balancing firm demands with legal precision to
effectively advance the claim while adhering to core principles of
fairness and accountability.
17 hours
£197.60
£148.20
£154.40
£500.20
34. 30th-Received
Tuesday, 22 Apr 2025 - 00:11 BST
Response Reflecting Trip.com’s
Failures and Breaches:
Trip.com's response, stating they would "only be able to refund
baggage charges incurred at the airport," represents a glaring
disregard for their broader obligations and guarantees. By failing to
address the full extent of their liability, they have violated.
Since the 30th Email 25th Email
There unfair refusal has since prompted me to prepare a “Pre-Action
Conduct Letter” “N1 Claim form,”
17 hours
£197.60
£148.20
£154.40
£500.20
35. 31st-Received
Tuesday, 22 Apr 2025 - 00:53 BST
Clarified
unresolved liability issues and finalized response to Trip.com's
reimbursement proposal.
17 hours
£197.60
£148.20
£154.40
£500.20
36. 32nd-Received
Wednesday, 23 Apr 2025 - 00:59 BST
Prepared
formal pre-action letter and N1 Claim Form ensuring accurate breakdowns
and attached exhibits.
17 hours
£197.60
£148.20
£154.40
£500.20
37. 33rd-Received
Wednesday, 23 Apr 2025 - 23:25 BST
Finalized
submission of correspondence and attached all evidence alongside the
prepared N1 Claim Form.
17 hours
£197.60
£148.20
£154.40
£500.20
38. 34th-Sent
Sunday, 27 Apr 2025
Submitted
the completed court bundle, including the N1 Claim Form, evidence, and
correspondence summary.
Claimant's Strategic Response :
1. Formal Submission of Pre-Action
Letter and N1 Claim Form :
·
The
claimant enclosed the “Pre-Action Conduct Letter” and the completed “N1 Claim Form,” officially escalating the matter
and asserting legal grounds for compensation.
2. Key Issues Raised: a. Acknowledgment of
Liability :
·
The
claimant highlighted Trip.com's admission of liability for specific
baggage fees while emphasizing their failure to compensate for additional
losses incurred due to service failures.
b. Breach of Guarantees :
·
Trip.com
violated their own “Service Guarantee and
Advance Compensation Policy,” which promise timely resolution and reimbursement for
claims where fault is admitted.
c. Failure to Disclose Insurance Policies (CPR
31.12) :
·
The
claimant reiterated their request for Trip.com to provide relevant
insurance documentation, a key procedural requirement under the “Civil Procedure Rules.”
d. Substantial Financial and Emotional Impact :
·
Direct
financial losses included legal fees (£25,110.00), analysis fees
(£12,327.50), and consequential expenses from disrupted travel.
·
The
claimant also addressed significant stress and disruption caused by
Trip.com’s mishandling of the claim.
3. Compensation Demands :
·
The
claimant formally requested full compensation for losses, including
stress fees, legal expenses, and consequential damages.
·
Trip.com
was notified of the claimant's intent to escalate to court proceedings if
their obligations remained unmet.
4. Call for Procedural Compliance :
·
The
claimant urged Trip.com to confirm receipt of the submission, provide a
clear timeline for action, and comply with the disclosure request to
avoid legal escalation.
5. Acceptance of Partial Payment
“Without Prejudice” :
·
While
acknowledging the goodwill gesture for travel expenses, the claimant
emphasized that partial
17 hours
£197.60
£148.20
£154.40
£500.20
23. Now
Adding All Of These Hours Together:
·
383
+ 2 + 2 + 3 + 4 + 3 + 0.5 + 1 + 1 + 9 + 66 + 2 + 2 + 2 + 3 + 5 + 0.25 + 0.5
+ 26.87 + 2 + 2 + 3.5 + 2.5 + 3 + 3 + 2.5 + 4 + 3 + 4 + 2 + 9 + 3 + 17 + 17
+ 17 + 17 + 17 + 17 = 620.12 hours
24. Total
Hours : 620.12 hours
·
- 383
·
If we subtract 383 from the
total hours calculated earlier (620.12 hours ), the result is:
·
620.12
- 383 = 237.12 hours
25. Legal Fees Grand
Total, Without Expenses:
·
Adding all subtotals: £12,681.45 +
2,464.93 +
£1,252.54 + £3,795.40 = £20,194.32
1. Additional
Legal Fees and Costs
Category
Details
Total
(£)
Solicitors’ Fees
Professional legal advice and
consultations.
£20,194.32
New Period Solicitors’
Expenses
Travel, document preparation, etcetera.
£ 990.24
2. Electricity
Usage Tasks:
Task/Activity
Printer
Usage
Computer
Usage
Lighting
(Office)
Printer
Usage
Computer
Usage
Lighting
(Office)
a. Revised
Electricity Costs:
·
Total Weekly Electricity Cost :
£40.00
·
Duration :
From 12th March 2025 to 27th April 2025 = 47 days = 6
weeks + 5 days
b. Step-by-Step
Calculation:
·
Cost for 6 Full Weeks :
£40 × 6 = £240.00
·
Cost for 5 Additional Days :
£40 × (5 ÷ 7) = £40 × 0.714 = £28.57
·
Total Electricity Cost for the Period :
£240.00 + £28.57 = £268.57
§ Final
Total : £268.57
c. Adjusted
Usage Breakdown:
1) Personal
Usage :
·
£268.57 × 4% = £10.74
2) Printer
Usage at Work :
·
£268.57 × 5% = £13.43
3) Computer
Usage at Work :
·
£268.57 × 55% = £147.71
4) Lighting
and Utilities at Work :
·
£268.57 × 36% = £96.68
d. Summary:
Category
Percentage (%)
Total (£)
Personal Usage
4%
£10.74
Printer Usage at Work
5%
£13.43
Computer Usage at Work
55%
£147.71
Lighting and Utilities
36%
£96.68
§ Grand
Total : £268.57
e. Usage
(kWh) Per Hour :
·
Total Usage :
81 kWh (from the real-time data)
·
Total Hours :
620.12 hours
·
Usage per Hour :
81 ÷ 620.12 = 0.13 kWh/hour
f. Trip.com
Expense Breakdown: Electricity Table Costs
Section
Date & Time
Task
Work Hours
Usage (kWh)
Cost (£)
1
12 Jan – 12 Mar 2025
Preliminary
Review (Daily Hours Vary)
383 hours
383
× 0.13 = 49.79
383
× 0.433 = £165.84
2
Monday, 24 Feb 2025 - 10:04 GMT
Drafting
Initial Correspondence
2
hours
2
× 0.13 = 0.26
2
× 0.433 = £0.87
3
Monday, 24 Feb 2025 - 10:05 GMT
Reviewing
Follow-Up Emails
1
hour
0.13
£0.43
4
Monday, 24 Mar 2025 - 15:01 GMT
Preparing
Comprehensive Claim Letter
4
hours
4
× 0.13 = 0.52
4
× 0.433 = £1.73
5
Monday–Thursday, 24–27 Mar 2025
Refining
and Finalizing Claim Exhibits
8
hours
8
× 0.13 = 1.04
8
× 0.433 = £3.46
6
Friday, 28 Mar 2025 - 11:59 GMT
Submission
of Finalized Response to Trip.com
2
hours
0.26
£0.87
7
Wednesday, 02 Apr 2025
Claim
Preparation Initiation
3
hours
0.39
£1.30
8
Wednesday, 02 Apr 2025 - 13:46 BST
Reviewing
and Compiling Updated Evidence
2
hours
0.26
£0.87
9
Wednesday, 02 Apr 2025 - 14:41 BST
MP3
Recording and Verification of Claim Details
3
hours
0.39
£1.30
10
Wednesday, 02 Apr 2025 - 16:48 BST
Submitting
Drafted Claim Documents
2
hours
0.26
£0.87
11
Wednesday, 02 Apr – Tuesday, 08 Apr 2025
Daily
Claim Refinements
14
hours
14
× 0.13 = 1.82
14
× 0.433 = £6.06
12
Wednesday, 09 Apr 2025 - 23:44 BST
MP3
Transcription and Filing of Evidence
3
hours
0.39
£1.30
13
Thursday, 10 Apr 2025 - 00:19 BST
Reviewing
Incoming Correspondence
2
hours
0.26
£0.87
14
Thursday, 10 Apr 2025 - 21:07 BST
Reviewing
and Compiling Additional Details
2
hours
0.26
£0.87
15
Thursday, 10 Apr 2025 - 23:17 BST
Finalizing
Submission for Correspondence
3
hours
0.39
£1.30
16–18
Friday, 11 Apr – Saturday, 12 Apr 2025
Reviewing
& Responding to Multiple Emails
4
hours
0.52
£1.73
19
Monday, 14 Apr 2025 - 09:52 BST
Drafting
"Pre-Action Reminder"
3
hours
0.39
£1.30
20–22
Monday, 14 Apr – Wednesday, 16 Apr 2025
Analyzing
Trip.com’s Responses
6
hours
0.78
£2.60
23
Friday, 18 Apr 2025 - 18:52 BST
Creating
Detailed Pre-Action Reminder
3
hours
0.39
£1.30
24–31
Friday, 18 Apr – Sunday, 20 Apr 2025
Reviewing
Incoming Submissions & Exhibit Adjustments
6
hours
0.78
£2.60
32
Monday, 21 Apr 2025 - 18:01 BST
Preparing
Chronological Summary for Submission
3
hours
0.39
£1.30
33–37
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Final
Correspondence, Review & Filing
4
hours
0.52
£1.73
38
Sunday, 27 Apr 2025
Final
Submission of N1 Claim Form
3
hours
0.39
£1.30
g. Adjusted
Summary :
·
Total Hours :
620.12 hours
·
Total Usage :
81 kWh
·
Total Cost (£) :
£268.57
3. Trip.com
Expense Breakdown: Stationary: Ink, Paper, and Pens
Usage Costs
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#01
12 Jan – 12 Mar
2025
Paper (A4 sheets)
£0.01 per sheet
Preliminary
Review (Daily Hours Vary)
Tick If Used
☒
200 sheets
£2.00
12 Jan – 12 Mar
2025
Ink (Black Cartridge)
£20.00 per cartridge
Tick If Used
☒
40% usage
£8.00
12 Jan – 12 Mar
2025
Ink (Color Cartridge)
£25.00 per cartridge
Tick If Used
☒
40% usage
£10.00
12 Jan – 12 Mar
2025
Printer Maintenance
£10.00 (flat rate)
Tick If Used
☒
Equal
distribution
£3.33
12 Jan – 12 Mar
2025
Pens & Markers
pen costs £1.50 Each
Tick If Used
☒
Weeks : 8
Pens : 12
£18
12 Jan – 12 Mar
2025
Stationery: highlighters,
sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 8
£20
End of Items
Total : £23.34 + £38 = £61.34
Item Number
Date & Time
Item
Cost per Unit (£)
Tasks
Item Used
Quantity
Total (£)
#02
Monday, 24 Feb
2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Paper (A4 sheets)
£0.01 per sheet
Drafting
Initial Correspondence
Tick If Used
☒
50 sheets
£0.50
Monday, 24 Feb
2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Ink (Black Cartridge)
£20.00 per cartridge
Reviewing
Follow-Up Emails
Tick If Used
☐
0 cartridge
£0
Monday, 24 Feb
2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Ink (Color Cartridge)
£25.00 per cartridge
Preparing Comprehensive Claim
Letter
Tick If Used
☒
1 cartridge
£25.00
Monday, 24 Feb
2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Printer Maintenance
£10.00 (flat rate)
Tick If Used
☐
0 unit
£0
Monday, 24 Feb
2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Pens & Markers
pen costs £1.50 Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Monday, 24 Feb
2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Stationery: highlighters,
sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £2 9.50
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#03
Monday–Thursday, 24–27 Mar 2025
Paper (A4
sheets)
£0.01 per sheet
Refining and Finalizing Claim Exhibits
Tick If Used
☒
30 sheets
£0.30
Monday–Thursday, 24–27 Mar 2025
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☐
1 cartridge
£0
Monday–Thursday, 24–27 Mar 2025
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
1 cartridge
£0
Monday–Thursday, 24–27 Mar 2025
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Monday–Thursday, 24–27 Mar 2025
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Monday–Thursday, 24–27 Mar 2025
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £14.30
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#04
Friday, 28 Mar 2025 -
Paper (A4
sheets)
£0.01 per sheet
Submission of Finalized Response to Trip.com
Tick If Used
☒
100 sheets
£1.00
Friday, 28 Mar 2025 -
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☒
1 cartridge
£20.00
Friday, 28 Mar 2025 -
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Friday, 28 Mar 2025 -
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☐
0 unit
£0
Friday, 28 Mar 2025 -
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Friday, 28 Mar 2025 -
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £25.00
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#05
Wednesday, 02 Apr 2025
13:46 BST
14:41 BST
16:48 BST
Paper (A4
sheets)
£0.01 per sheet
Claim Preparation Initiation
Tick If Used
☒
120 sheets
£1.20
Wednesday, 02 Apr 2025 - 16:48 BST
Ink (Black
Cartridge)
£20.00 per
cartridge
Reviewing and Compiling Updated Evidence
Tick If Used
☐
0 cartridge
£0
Wednesday, 02 Apr 2025 - 16:48 BST
Ink (Color
Cartridge)
£25.00 per
cartridge
MP3 Recording and Verification of Claim Details
Tick If Used
☒
1 cartridge
£25.00
Wednesday, 02 Apr 2025 - 16:48 BST
Printer
Maintenance
£10.00 (flat rate)
Submitting Drafted Claim Documents
Tick If Used
☒
1 unit
£10.00
Wednesday, 02 Apr 2025 - 16:48 BST
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Wednesday, 02 Apr 2025 - 16:48 BST
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £40.20
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#06
Wednesday, 02 Apr – Tuesday, 08 Apr 2025
Paper (A4
sheets)
£0.01 per sheet
Daily Claim Refinements
Tick If Used
☒
50 sheets
£0.50
Wednesday, 02 Apr – Tuesday, 08 Apr 2025
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Wednesday, 02 Apr – Tuesday, 08 Apr 2025
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Wednesday, 02 Apr – Tuesday, 08 Apr 2025
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☐
0 unit
£0
Wednesday, 02 Apr – Tuesday, 08 Apr 2025
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Wednesday, 02 Apr – Tuesday, 08 Apr 2025
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £4.50
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#07
Wednesday, 09 Apr 2025 - 23:44 BST
Paper (A4
sheets)
£0.01 per sheet
MP3 Transcription and Filing of Evidence
Tick If Used
☐
0 sheets
£0
Wednesday, 09 Apr 2025 - 23:44 BST
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Wednesday, 09 Apr 2025 - 23:44 BST
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Wednesday, 09 Apr 2025 - 23:44 BST
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☐
0 unit
£0
Wednesday, 09 Apr 2025 - 23:44 BST
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Wednesday, 09 Apr 2025 - 23:44 BST
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £4.00
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#08
Thursday, 10
Apr 2025
00:19 BST
21:07 BST
23:17 BST
Paper (A4
sheets)
£0.01 per sheet
Reviewing Incoming Correspondence
Tick If Used
☒
60 sheets
£0.60
Thursday, 10
Apr 2025 - 23:17 BST
Ink (Black
Cartridge)
£20.00 per
cartridge
Reviewing and Compiling Additional Details
Tick If Used
☒
1 cartridge
£20.00
Thursday, 10
Apr 2025 - 23:17 BST
Ink (Color
Cartridge)
£25.00 per
cartridge
Finalizing Submission for
Correspondence
Tick If Used
☒
1 cartridge
£25.00
Thursday, 10
Apr 2025 - 23:17 BST
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Thursday, 10
Apr 2025 - 23:17 BST
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Thursday, 10
Apr 2025 - 23:17 BST
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £59.60
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#09
Friday, 11 Apr – Saturday, 12 Apr 2025
Paper (A4
sheets)
£0.01 per sheet
Reviewing & Responding to Multiple Emails
Tick If Used
☒
40 sheets
£0.40
Friday, 11 Apr – Saturday, 12 Apr 2025
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Friday, 11 Apr – Saturday, 12 Apr 2025
Ink (Color
Cartridge)
£25.00 per cartridge
Tick If Used
☐
0 cartridge
£0
Friday, 11 Apr – Saturday, 12 Apr 2025
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☐
0 unit
£0
Friday, 11 Apr – Saturday, 12 Apr 2025
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Friday, 11 Apr – Saturday, 12 Apr 2025
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £4.40
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#10
Monday, 14 Apr 2025 - 09:52 BST
Paper (A4
sheets)
£0.01 per sheet
Drafting "Pre-Action Reminder"
Tick If Used
☒
60 sheets
£0.60
Monday, 14 Apr 2025 - 09:52 BST
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Monday, 14 Apr 2025 - 09:52 BST
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Monday, 14 Apr 2025 - 09:52 BST
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Monday, 14 Apr 2025 - 09:52 BST
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Monday, 14 Apr 2025 - 09:52 BST
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £14.60
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#11
Monday, 14 Apr
– Wednesday, 16 Apr 2025
Paper (A4
sheets)
£0.01 per sheet
Analyzing Trip.com’s Responses
Tick If Used
☒
200 sheets
£2.00
Monday, 14 Apr
– Wednesday, 16 Apr 2025
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☒
1 cartridge
£20.00
Monday, 14 Apr
– Wednesday, 16 Apr 2025
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☒
1 cartridge
£25.00
Monday, 14 Apr
– Wednesday, 16 Apr 2025
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Monday, 14 Apr
– Wednesday, 16 Apr 2025
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Monday, 14 Apr
– Wednesday, 16 Apr 2025
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £61.00
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#12
Friday, 18 Apr 2025 - 18:52 BST
Paper (A4
sheets)
£0.01 per sheet
Creating Detailed Pre-Action
Reminder
Tick If Used
☒
60 sheets
£0.60
Friday, 18 Apr 2025 - 18:52 BST
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Friday, 18 Apr 2025 - 18:52 BST
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Friday, 18 Apr 2025 - 18:52 BST
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Friday, 18 Apr 2025 - 18:52 BST
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Friday, 18 Apr 2025 - 18:52 BST
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £14.60
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#13
Friday, 18 Apr – Sunday, 20 Apr 2025
Paper (A4
sheets)
£0.01 per sheet
Reviewing Incoming Submissions
& Exhibit Adjustments
Tick If Used
☒
50 sheets
£0.50
Friday, 18 Apr – Sunday, 20 Apr 2025
Ink (Black Cartridge)
£20.00 per
cartridge
Tick If Used
☒
1 cartridge
£20.00
Friday, 18 Apr – Sunday, 20 Apr 2025
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☒
3 cartridges
£75.00
Friday, 18 Apr – Sunday, 20 Apr 2025
Printer Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Friday, 18 Apr – Sunday, 20 Apr 2025
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Friday, 18 Apr – Sunday, 20 Apr 2025
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £109.50
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#14
Monday, 21 Apr 2025 - 18:01 BST
Paper (A4
sheets)
£0.01 per sheet
Preparing Chronological Summary
for Submission
Tick If Used
☒
60 sheets
£0.60
Monday, 21 Apr 2025 - 18:01 BST
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Monday, 21 Apr 2025 - 18:01 BST
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Monday, 21 Apr 2025 - 18:01 BST
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☐
0 unit
£0
Monday, 21 Apr 2025 - 18:01 BST
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Monday, 21 Apr 2025 - 18:01 BST
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £4.60
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#15
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Paper (A4
sheets)
£0.01 per sheet
Final Correspondence, Review
& Filing
Tick If Used
☒
60 sheets
£0.60
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Ink (Black
Cartridge)
£20.00 per cartridge
Tick If Used
☐
0 cartridge
£0
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☐
0 cartridge
£0
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £14.60
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#16
Sunday, 27 Apr 2025
Paper (A4
sheets)
£0.01 per sheet
Final Submission of N1 Claim Form
Tick If Used
☒
60 sheets
£0.60
Sunday, 27 Apr 2025
Ink (Black
Cartridge)
£20.00 per
cartridge
Tick If Used
☒
1 cartridge
£20.00
Sunday, 27 Apr 2025
Ink (Color
Cartridge)
£25.00 per
cartridge
Tick If Used
☒
1 cartridge
£25.00
Sunday, 27 Apr 2025
Printer
Maintenance
£10.00 (flat
rate)
Tick If Used
☒
1 unit
£10.00
Sunday, 27 Apr 2025
Pens &
Markers
pen costs £1.50
Each
Tick If Used
☒
Weeks : 1
Pens : 1
£1.50
Sunday, 27 Apr 2025
Stationery:
highlighters, sticky notes, and folders.
£2.50 per week
Tick If Used
☒
Weeks : 1
£2.50
End of Items Total: £59.60
a. Total
Ink, Paper, and Pens Usage:
1) #
01 : £2.00
+ £8.00 + £10.00 + £3.33 + £18.00 + £20.00 = £61.33
2) #
02 : £0.50
+ £0 + £25.00 + £0 + £1.50 + £2.50 = £29.50
3)
# 03 : £0.30 + £0 + £0 + £10.00 +
£1.50 + £2.50 = £14.30
4) #
04 : £1.00
+ £20.00 + £0 + £0 + £1.50 + £2.50 = £25.00
5) #
05 : £1.20
+ £0 + £25.00 + £10.00 + £1.50 + £2.50 = £40.20
6) #
06 : £0.50
+ £0 + £0 + £0 + £1.50 + £2.50 = £4.50
7) #
07 : £0 +
£0 + £0 + £0 + £1.50 + £2.50 = £4.00
8)
# 08 : £0.60 + £20.00 + £25.00 +
£10.00 + £1.50 + £2.50 = £59.60
9)
# 09 : £0.40 + £0 + £0 + £0 + £1.50
+ £2.50 = £4.40
10) #
10 : £0.60
+ £0 + £0 + £10.00 + £1.50 + £2.50 = £14.60
11) #
11 : £2.00
+ £20.00 + £25.00 + £10.00 + £1.50 + £2.50 =
£61.00
12) #
12 : £0.60
+ £0 + £0 + £10.00 + £1.50 + £2.50 = £14.60
13) #
13 : £0.50
+ £20.00 + £75.00 + £10.00 + £1.50 + £2.50 =
£109.50
14) #
14 : £0.60
+ £0 + £0 + £0 + £1.50 + £2.50 = £4.60
15) #
15 : £0.60
+ £0 + £0 + £10.00 + £1.50 + £2.50 = £14.60
16) #
16 : £0.60
+ £20.00 + £25.00 + £10.00 + £1.50 + £2.50 = £59.60
17) Total : £61.33 + £29.50 + £14.30 +
£25.00 + £40.20 + £4.50 + £4.00 + £59.60 + £4.40 + £14.60 + £61.00 + £14.60
+ £109.50 + £4.60 + £14.60 + £59.60 = £560.83
4. Trip.com
Claim – Business Fees and Internet Usage Costs:
a. Communication Costs:
Item
Cost per Unit (£)
Phone Calls
£0.10 per call
Internet Usage
£2.00 per GB
Postage (Letters)
£0.85 per letter
b. Explanation
of Business Fees:
·
Virgin Media does
not charge per GB because their service provides “Unlimited Data” for a fixed monthly fee of “£55 per month.” However, since this internet service is being
used for “Business
Purposes,” I apply a “Cost Rate Per GB” to calculate how much each liable party should
pay for its usage.
·
Even though Virgin does
not bill this way, I treat internet usage as a “Measurable Business
Expense,” "I paid £110,"
I break down how much of that cost was “Used By Each Claim” using the “Per-GB Model.”
·
Additionally, I was
“Trapped
Into A Contract” with Virgin Media
Voom 600, where the service was originally priced at “£55 Per Month.” Since then, Virgin has “Reduced The Price,” and I am disputing the “Additional Cost” under Virgin’s terms and conditions that I am
still paying.
·
Between “12th
January 2025 and 10th March 2025,” “Did Not Apply Business Fees” to my invoice as a “Goodwill Gesture.” Despite this, I have now been forced to do so
due to “Trip.com’s
Refusal” to cover my “Legal Fees And
Additional Costs,” “Accepted Liability.”
·
As of “10th March 2025,” the rate has been set at a “Fair Business Charge Of £4.00
Per GB” to ensure that my service “Generates A Return On
Investment” while covering
operational costs.
·
“Cost Calculation for All Liable Parties”
c. Step
1 : Virgin Media Cost
·
From 12th January 2025 To 10th March 2025, “Is 58 Days In Total!”
✔ January:
12th to 31st → 20 days.
✔ February:
Full month → 28 days.
✔ March: 1st
to 10th → 10 days.
·
From 10th March 2025 To 4th May 2025, “Is 56 Days In Total!”
✔ March: 10th
to 31st → 22 days.
✔ April: Full
month → 30 days.
✔ May: 1st to
4th → 4 days.
·
The Newest Calculations are for the 10th of March 2025 till 04th
of May 2025:
1) Monthly
cost: £55
2) Total
cost for two months (56 days ):
3) £55×2
= £110.00
d. Step
2 : Data Usage at £4.00 per GB
·
Since the actual usage is now
adjusted to 40 GB , we calculate:
·
40 GB×£4.00 per GB = £160.00
·
This ensures £50.00 profit
while fully recovering Virgin’s cost .
e. Step
3 : Proportional Share Breakdown
·
Each Liable Party Is Responsible For
A Percentage Of Usage :
Party
Percentage Used
GB Used
Cost (£4 per GB)
Trip.com
90%
40 GB
£160.00
Thameslink
10%
4 GB
£16.00
Dentafly
0%
0 GB
£0.00
f. Final
Breakdown with Profit:
✔ Total amount being Recovered := £160.00
✔ Virgin Media Cost Recovered :£110.00
✔ Profit Margin Included :£50.00 at £4.00 per GB
g. Justification
For Charges :
·
“Trip.Com And Thameslink Are Paying Their Fair Share” based on actual business-related
internet usage.
·
“Virgin Media’s Cost Is Fully Recovered,” ensuring no personal financial
burden.
·
“A £50 Profit Margin Is Applied,” reflecting the administrative effort
required to manage claims and handle business expenses.
h.
Trip.com’s Communication Costs Table
(Phone Calls, Internet Usage, Postage-Letters.)
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#01
12 January 2025 when we arrived back home.
till
12 Mar 2025 once I had completed my claim letter!
Phone
Calls
£0.10
per call
Preliminary Review (Daily Usage)
Tick If Used
☒
1 call
£0.10
12 Jan – 12 Mar 2025
Internet
Usage
£2.00
per GB
Tick If Used
☒
52.49 GB
£41.93
12 Jan – 12 Mar 2025
Postage
(Letters)
£0.85
per letter
Tick If Used
☒
0 letters
£0.00
End of Items
Total £42.03
·
The
communication costs for this period were “Split Proportionally”
a.
Trip.com : 40%
b.
Southern Rail : 30%
c.
Dentafly Clinic : 30%
·
This
method ensures fairness in distributing costs. The total sum of £105.08
was divided accordingly, considering how much time, effort, and data usage
each claim required.
·
For
instance, internet usage was calculated by determining the “Daily
Cost Of Virgin Media (£1.81 Per Day)” 58 days ), resulting in “£104.98
For Data Usage.”
·
Each
claim was then assigned a “Proportional Share”
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#02
Monday, 24 Feb 2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Internet
Usage
£2.00
per GB
Researching Complaint Procedures
Tick If Used
☒
1 Day
1.11GB
£2.22
Monday, 24 Feb 2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Phone
Calls
£0.10
per call
Drafting Initial Complaint Email
Tick If Used
☒
0 call
£0.00
Monday, 24 Feb 2025 - 10:04 GMT 10:05 GMT
15:01 GMT
Postage
(Letters)
£0.00
per letter
Preparing Comprehensive Complaint Letter
Tick If Used
☒
0 letters
£0.00
End of Items
Total £6.00
·
40GB
over 36 days , we calculate:
·
40GB ÷ 36 days =
1.11GB per day
·
daily usage rate is
approximately 1.11GB per day .
·
Meaning that 1.11GB costs £4.44 at
the £4.00 per GB rate.
#02 Formula:
1.11GB x 1
Days
£2.00 × 1.11GB
·
1st email sent this is
already included in the first quote!
·
12th March 2025 stopped working on files.
Thursday, 24th of March
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#03
Monday–24th
March 2025
Till
Thursday – 27th Mar 2025
Internet
Usage
£4.00
per GB
Reviewing Automated Response
Tick If Used
☐
4 Days
4.44GB
£17.76
Monday–Thursday, 24–27 Mar 2025
Phone
Calls
£0.10
per call
Attempting to Contact SunExpress
Tick If Used
☒
0
call
£0.00
Monday–Thursday, 24–27 Mar 2025
Postage
(Letters)
£0.00
per letter
Reviewing Correspondence
Tick If Used
☒
0
letters
£0.00
This is the new
invoice Ratio of work split across the three claims for this duration.
Trip.com: 90%
Thameslink: 10%
Dentafly: 0%
End of Items
Total £ 10.24
#03 Formula:
1.11GB x 4
Days
£4.00 × 4.44GB
·
From Tuesday the 25th of March 2025 the new
invoice starts.
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#04
Friday, 28
11:59 GMT
Saturday, 29th
Sunday, 30th
Monday 31st
Mar 2025
-
Tuesday, 01st
Internet
Usage
£4.00
per GB
Sending Follow-Up Email
Tick If Used
☒
1 Day
1.11GB
£4.44
Friday, 28
11:59 GMT
Saturday, 29th
Sunday, 30th
Monday 31st
Mar 2025
-
Tuesday, 01st
Phone
Calls
£0.10
per call
Confirming Follow-Up Email Details
Tick If Used
☐
0
call
£0.00
Friday, 28
11:59 GMT
Saturday, 29th
Sunday, 30th
Monday 31st
Mar 2025
-
Tuesday, 01st
Postage
(Letters)
£0.00
per letter
Reviewing Case Files
Tick If Used
☒
0
letters
£0.00
End of Items
Total £2.56
#04 Formula:
1.11GB x 1
Days
£4.00 × 1.11GB
1)
04. 04th-Sent Date: Friday 28
March 2025 at 11:59 GMT Subject : Follow-up on Previous
Correspondence From: Rewired To: service@trip.com .
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#05
Wednesday, 02nd Apr 2025
13:46 BST
14:41 BST
16:48
BST
Internet
Usage
£4.00
per GB
Reviewing Advertisement Email
Tick If Used
☒
5 Days
5.55GB
£22.20
Wednesday, 02nd Apr 2025
13:46 BST
14:41 BST
16:48 BST
Phone
Calls
£0.10
per call
Tick If Used
☒
2
calls
£0.20
Wednesday, 02nd Apr 2025
13:46 BST
14:41 BST
16:48
BST
Postage
(Letters)
£0.00
per letter
No Postage Required
Tick If Used
☒
0
letters
£0.00
End of Items
Total £ 13:00
#05 Formula:
1.11GB × 5
Days = 5.55GB
£4.00 × 5.55GB
£22.20
1)
05. 05th-Received Date: Wednesday
2 April 2025 at 13:46 BST Email Received : Advertisement
from Trip.com.
2)
06. 06th-Made By Me, Making A
Call :
MP3,
I made a telephone call and
3)
07. 07th-Received Date: Wednesday
2 April 2025 at 16:48 BST Email Received : Request to
Upload Proof for Order from Trip.com.
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#06
Thursday 03rd
Friday, 04th Saturday, 05th
Sunday, 06th
Monday 07th
Tuesday, 08th
Apr 2025
Internet
Usage
£4.00
per GB
Responding to Upload Proof Request
Tick If Used
☒
6 Days
6.66GB
£26.64
Wednesday, 02
Thursday 03rd
Friday, 04th Saturday, 05th
Sunday, 06th
Monday 07th
Tuesday, 08th
Apr 2025
Postage
(Letters)
£0.00
per letter
No Postage Required
Tick If Used
☒
0
letters
£0.00
End of Items
Total £ 15.36
#06 Formula:
1.11GB × 6
Days = 6.66GB
£4.00 × 6.66GB
£26.64
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#07
Wednesday, 09 Apr 2025 - 23:44 BST
Internet
Usage
£4.00
per GB
Reviewing Advertisement Email
Tick If Used
☒
1 Day
1.11GB
£4.44
Wednesday, 09 Apr 2025 - 23:44 BST
Phone
Calls
£0.10
per call
Tick If Used
☒
1
call
£0.10
Wednesday, 09
Apr 2025 - 23:44 BST
Postage
(Letters)
£0.00
per letter
No Postage Required
Tick If Used
☒
0
letters
£0.00
End of Items
Total £2.66
#07 Formula:
1.11GB x 1
Days
£4.00 × 1.11GB
1)
08. 08th-Made MP3 09th April 2025
Time: 23:44 BST Telephone Call Made : Call to
Trip.com Customer Support.
Item Number
Date & Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
#08
Thursday, 10
Apr 2025
00:19 BST
21:07 BST
23:17 BST
Internet
Usage
£4.00
per GB
Contacting Trip.com Support
Tick If Used
☒
1 Day
1.11GB
£4.44
Thursday, 10
Apr 2025
00:19 BST
21:07 BST
23:17 BST
Phone
Calls
£0.10
per call
Searching Support Numbers
Tick If Used
☒
1
call
£0.10
End of Items Total : £ 2.56
#08
Formula:
1.11GB x 1 Days
£4.00 × 1.11GB
1) 09.
09th-Received Date: Thursday 10 April 2025 at 00:19 BST Email Received : Feedback Request from Trip.com regarding Booking No.
1653702646294295.
2) 10. 10th-Sent
Date: Thursday 10 April 2025 at 21:07 BST Email Sent : Response to Baggage Issue Inquiry – Booking No.
1653702646294295 From: Rewired To: en_flightservice@trip.com .
3) 11.
11th-Received-Sent Date: Thursday 10 April 2025 at 23:17 BST Email Sent : Updated Claim Letter – Correct Version Attached
From: Rewired To: en_flightservice@trip.com.
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Friday, 11th Saturday, 12th
Sunday, 13th Apr 2025
Internet Usage
£4.00 per GB
Reviewing & Responding to Multiple Emails
Tick If Used
☒
2 Days
2.22GB
£8.88
#09
Friday, 11th Saturday, 12th
Sunday, 13th Apr 2025
Phone Calls
£0.10 per call
Tick If Used
☒
0 call
£0.00
Friday, 11th Saturday, 12th
Sunday, 13th Apr 2025
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £5.12
#09 Formula:
1.11GB x 2
Days
£4.00 × 2.22GB
1)
12. 12th-Received Date: Friday 11
April 2025 at 01:14 BST Email Received : Follow-Up
from Trip.com regarding Baggage Issue.
2)
13. 13th-Received Date: Friday 11
April 2025 at 01:18 BST: “£40.00 at Gatwick (Exhibit
D) and £69.63 at Antalya (Exhibit J,)”
3)
14. 14th-Received Date: Saturday
12 April 2025 at 01:49 BST Email Received : Final
Follow-Up from Trip.com, mentioning case closure if no response is
received.
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Monday, 14th
Apr 2025 - 09:52 BST
Internet Usage
£4.00 per GB
Drafting "Pre-Action Reminder"
Tick If Used
☒
2 Days
2.22GB
£8.88
#10
Monday, 14th
Apr 2025 - 09:52 BST
Phone Calls
£0.10 per call
Tick If Used
☒
0 call
£0.00
Monday, 14th
Apr 2025 - 09:52 BST
15th
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £5.12
#10 Formula:
1.11GB x 2
Days
£4.00 × 2.22GB
1)
15. 15th-Sent Date: Monday 14
April 2025 at 09:52 BST Email Sent : Follow-Up on Claim Submission
with Attachments Provided From: Rewired To: en_flightservice@trip.com .
2)
16th-Received Monday, 14 April 2025 at 11:50
BST : Trip.com followed up,
acknowledging receipt of attachments related to this claim and confirming
that the documents would be reviewed to progress the case further.
3)
17th-Received Tuesday, 15 April 2025 at
08:44 BST : I received a reminder
from Trip.com requesting clarification and additional proof regarding this
submitted claim. This email stressed the need for a timely response.
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Tuesday, 15th
Wednesday, 16th
Thursday 17th
Apr 2025
Internet Usage
£4.00 per GB
Analyzing Trip.com’s Responses
Tick If Used
☒
2 Days
2.22GB
£8.88
#11
Monday, 14th
Tuesday, 15th
Wednesday, 16th
Thursday 17th
Apr 2025
Phone Calls
£0.10 per call
Tick If Used
☒
0 call
£0.00
Monday, 14th
Tuesday, 15th
Wednesday, 16th
Thursday 17th
Apr 2025
17th
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £5.12
#11 Formula:
1.11GB x 2
Days
£4.00 × 2.22GB
1)
18th-Sent Wednesday, 16 April
2025 at 12:33 BST Email Sent: Subject : Supplementary Documents for
Case Review From: re_wired@ymail.com To: en_flightservice@trip.com
Details: Submission of additional supporting documents, including updated
receipts.
2)
19th-Received Wednesday, 16
April 2025 at 19:34 BST Email Received: Subject : Confirmation
of Receipt of Additional Documents From: en_flightservice@trip.com To:
re_wired@ymail.com Details: Confirmation that the supplementary documents
have been received, and review is ongoing.
3)
20th-Received Thursday, 17 April 2025 at
13:54 BST : Trip.com responded
with a clarification email, highlighting specific areas that needed
further details or corrections to ensure full review of this case.
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Friday, 18 Apr 2025 - 18:52 BST
Internet Usage
£4.00 per GB
Creating Detailed Pre-Action
Reminder
Tick If Used
☒
2 Days
2.22GB
£8.88
#12
Friday, 18 Apr 2025 - 18:52 BST
Phone Calls
£0.10 per call
Tick If Used
☒
0 call
£0.00
Friday, 18 Apr 2025 - 18:52 BST
19th
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £5.12
#12 Formula:
1.11GB x 2
Days
£4.00 × 2.22GB
1)
21st-Received Friday, 18 April 2025 at 18:46
BST Email Received : Case escalation notice from
a senior team member at Trip.com who was assigned to oversee the
resolution of the case, indicating progression in the review process.
2)
22nd-Received Friday, 18 April 2025 at 18:52
BST : I received a “Telephone
Call From Trip.Com,” manager discussed additional confirmation of myself
for certain expenses, still.
3)
23rd-Received Friday, 18 April 2025 at 18:52 BST : Another follow-up email from Trip.com reiterated the
information shared during the phone call, stating that they do not accept
liability. O with a member of staff, it became evident that the claims
and accusations were being manipulated, and that the information provided
was being misleading, diverting attention away from the true nature of
the claims.
4)
24th-Received Friday, 18 April 2025 at 23:58 BST : Trip.com confirmed receipt of the information I
provided them, both via email and over the phone. I was unhappy with how
the case was being manipulated during the phone call and requested an
email confirming our conversation. However, the email sent to me does not
reflect the details I explained nor address my request for a copy of the
telephone call recording. Instead, it manipulates the facts in my claim
letter to avoid liability. While thanking me for my cooperation and
promising a decision soon, the email disregards the key points I raised
and highlights Trip.com's attempt to shift responsibility unfairly.
5)
25th-Received Saturday, 19 April 2025 at 19:45 BST : While drafting my response, which I posted on my
disclosed website, I received an email from Trip.com's Customer Success
Team. The email clarified their stance regarding liability for
reimbursement of the claim but still failed to address the original payment
for the lost baggage and the additional costs incurred.
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Saturday, 19 Apr – Sunday, 20 Apr 2025
Internet Usage
£4.00 per GB
Reviewing Incoming Submissions
& Exhibit Adjustments
Tick If Used
☒
2 Days
2.22GB
£8.88
#13
Saturday, 19 Apr – Sunday, 20 Apr 2025
Phone Calls
£0.10 per call
Tick If Used
☒
0 call
£0.00
Saturday, 19 Apr – Sunday, 20 Apr 2025
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £5.12
#13 Formula:
1.11GB x 2
Days
£4.00 × 2.22GB
1)
26th-Received Sunday, 20 April 2025 at 17:01 BST : I received an
email informing me that a member of Trip.com staff had attempted to call
me regarding the partial payment they agreed to provide. At that time, I
was still preparing a detailed response to Trip.com, highlighting their
price guarantee and formally requesting reimbursement for my additional
losses.
2)
27th-Received Sunday, 20 April 2025 at 17:07 BST : I received another Follow-up email in regard to the
missed telephone call.
3)
28th-Received Sunday, 20 April 2025 at 23:03 BST : Trip.com asked me by way of email to provide Feedback
on my experience to which I am still responding.
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Monday, 21 Apr 2025 - 18:01 BST
Internet Usage
£4.00 per GB
Tick If Used
☒
1 Day
1.11GB
£4.44
#14
Monday, 21 Apr 2025 - 18:01 BST
Phone Calls
£0.10 per call
Preparing Chronological Summary
for Submission
Tick If Used
☒
0 call
£0.00
Monday, 21 Apr 2025 - 18:01 BST
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £2.56
#14 Formula:
1.11GB x 1
Days
£4.00 × 1.11GB
1) 29th-Sent
Monday, 21 April 2025 at 18:01 BST :
I submitted a comprehensive response to Trip.com’s requests, addressing
all points of clarification and providing additional evidence as
required. In my response, I also emphasised the importance of Trip.com’s
compliance with their own policies, including the “Customer Service Guarantee And Advance
Compensation Polic y.”
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Internet Usage
£4.00 per GB
Tick If Used
☒
2 Days
2.22GB
£8.88
#15
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Phone Calls
£0.10 per call
Final Correspondence, Review
& Filing
Tick If Used
☒
0 call
£0.00
Tuesday, 22 Apr – Wednesday, 23 Apr 2025
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £5.12
#15 Formula:
1.11GB x 2
Days
£4.00 × 2.22GB
1)
30th-Received Tuesday, 22 April 2025 at 00:11 BST : Trip.com acknowledged receipt of my response
regarding baggage fees and their “Customer Service Guarantee and Advance
Compensation Policy,” but they refused to comply. Trip.com informed me
that only the baggage fees paid at the airports (£40 at London Gatwick
and £69.63 at Antalya) are refundable—not what was paid through their
website—and that they will not refund my cost to Luton airport. They did
not take any responsibility for the stress I faced, nor for the legal
effort it took to get them to accept liability for the cause of the claim
problems. Trip.com staff also asked me to confirm whether I would accept
this as the only plausible refund offer.
2)
31st-Received Wednesday, 23 April 2025 at
00:53 BST : Trip.com sent an email regarding my compensation
claim. While acknowledging liability for the situation, the email failed
to offer reimbursement for the complete losses I have incurred. Instead,
it requested that I accept their current offer as it stands.
Additionally, the email indicated that they are awaiting a reply from me
to confirm my acceptance before proceeding further. In response, I have
been diligently drafting my “Next Email,” “Pre-Action
Conduct Letter” and “N1 Claim Form,” “Recalculating The Complete Settlement” “Pre-Action
Conduct Letter” is not adhered towards.
3)
32nd-Received Wednesday, 23 April 2025 at
00:59 BST :
4)
33rd-Received Wednesday, 23 April 2025 at
23:25 BST :
Item Number
Date &
Time
Item
Cost per Unit (£)
Task
Item Used
Quantity
Total (£)
Sunday, 27 Apr 2025
Internet Usage
£4.00 per GB
Tick If Used
☒
4 Days
2.56GB
£10.24
#16
Sunday, 27 Apr 2025
Phone Calls
£0.10 per call
Final Submission of N1 Claim Form Multiple Emails
Tick If Used
☒
0 call
£0.00
Sunday, 27 Apr 2025
Postage (Letters)
£0.85 per letter
Tick If Used
☒
0 letters
£0.00
End of Items Total: £5.12
#16 Formula:
1.11GB × 4
Days 4.44GB
£4.00 × 4.44GB £17.76
i. Total Communication
Costs:
Category
Total Quantity
Cost (£)
Phone Calls
3
£0.30
Internet Usage
40GB
£ 160.54
Postage (Letters)
0 letters
£0
§ Grand Total : £ 160.84
5. Totals Breakdown :
a.
#03 Formula:
·
1.11GB x 4 Days = 4.44GB
·
£4.00 × 4.44GB = £17.76
b.
#04 Formula:
·
1.11GB x 1 Days = 1.11GB
·
£4.00 × 1.11GB = £4.44
c.
#05 Formula:
·
1.11GB × 5 Days = 5.55GB
·
£4.00 × 5.55GB =
£22.20
d.
#06 Formula:
·
1.11GB × 6 Days = 6.66GB
·
£4.00 × 6.66GB =
£26.64
e.
#07 Formula:
·
1.11GB x 1 Days = 1.11GB
·
£4.00 × 1.11GB = £4.44
f.
#08 Formula:
·
1.11GB x 1 Days = 1.11GB
·
£4.00 × 1.11GB = £4.44
g.
#09 Formula:
·
1.11GB x 2 Days = 2.22GB
·
£4.00 × 2.22GB = £8.88
h.
#10 Formula:
·
1.11GB x 2 Days = 2.22GB
·
£4.00 × 2.22GB = £8.88
i.
#11 Formula:
·
1.11GB x 2 Days = 2.22GB
·
£4.00 × 2.22GB = £8.88
j.
#12 Formula:
·
1.11GB x 2 Days = 2.22GB
·
£4.00 × 2.22GB = £8.88
k.
#13 Formula:
·
1.11GB x 2 Days = 2.22GB
·
£4.00 × 2.22GB = £8.88
l.
#14 Formula:
·
1.11GB x 1 Days = 1.11GB
·
£4.00 × 1.11GB = £4.44
m.
#15 Formula:
·
1.11GB x 2 Days = 2.22GB
·
£4.00 × 2.22GB = £8.88
n.
#16 Formula:
·
1.11GB × 4 Days = 4.44GB
·
£4.00 × 4.44GB = £17.76
o.
Total Days :
·
36
p.
Total GB
used :
·
4.44GB + 1.11GB +
5.55GB + 6.66GB + 1.11GB + 1.11GB + 2.22GB + 2.22GB + 2.22GB + 2.22GB +
2.22GB + 1.11GB + 2.22GB + 4.44GB = 40GB
q.
Total Amount :
·
£17.76 + £4.44 + £22.20
+ £26.64 + £4.44 + £4.44 + £8.88 + £8.88 + £8.88 + £8.88 + £8.88 + £4.44 +
£8.88 + £17.76 + £00 . 30 for calls = £160.84
r. Expenses Totals for New Period :
·
Expenses : Electricity Costs £268.57
·
Expenses : Stationary: Ink, Paper, and Pens Usage £560.83
·
Expenses : Communication
Costs £160.84
·
Total: £268.57 + £560.83 + £160.84
= £990.24
+
·
Legal Fees Grand Total, without Expenses : £20,194.32
·
Legal Fees Grand Total, with Expenses : £20,194.32 + £990.24 = £21,184.56
1. Based
On The Provided Content And Our Calculations, We Have Outlined The
Following Breakdown Of Costs:
a.
Legal Fees with Expenses
: £21,184.56 – Matches your
detailed calculations from earlier entries.
b.
Client Expenses : £621.75 – This figure is clearly
detailed under the “Total Client Expenses” section of the webpage.
c.
Analysis Fees : £8,500.00 – Consistent with the listed
amount for structured investigation costs.
d.
Stress Compensation : £5,000.00 – Documented at £50/day for
100 days, totaling £5,000.
§ Grand
Total : £21,184.56 + £621.75 + £8,500.00 +
£5,000.00 = Final Total : £35,306.31
2.
Final Invoice
Summary:
Category
Amount (£)
Legal Fees
(620.12 hours @ £24.70/hour
£20,194.32
Solicitors’ Expenses
£990.24
Analysis Fees
£8,500.00
Client Stress Fees
(100 days @ £50/day 21/04/2025.
£5,000.00
Price Guarantee “Pre-Approved Holiday Compensation”
Other Compensation (Flights,
Taxi, Baggage, Food, Hotel, E.g.)
Exhibit
Reference : A, F, G. “ Trip.com Invoice of Purchases. ” £216.90
Exhibit
Reference : B. “Taxi Costs £51.50
Exhibit
Reference : C. “Omio Train Tickets” £53.40
Exhibit
Reference : D . “EasyJet Baggage Charge” £40.00
Exhibit
Reference : H . “Additionally Transportation” £46.00
Exhibit
Reference : I . “Food & Drink Expenses” £23.00
Exhibit
Reference : L . “Hotel Costs”
£120.32
Exhibit
Reference : J . “Antalya Airport Baggage Charge”
£69.63
£621.75
Grand Total
£35,306.31
3. Our
Notes :
a.
The “383
Hours” “12th of
January 2025 To 12th of March 2025,” as confirmed in “Email 15, Section 07.”
b.
All subsequent
tasks (Emails 1–31
c.
From March 10th of March 2025 till the 04th
of May 2025 a total of “56 days” , have passed, during which “620.12 hours”
d.
The “MP3 Recordings”
reflect the effort needed to document and extract actionable points from
verbal correspondence.
1. Legal
Precedent for Recovering Costs in Public Interest Litigation:
·
One compelling example of
successfully claiming legal costs and expenses is “R (Unison) v Lord Chancellor
[2017] UKSC 51.” In this landmark Supreme Court case,
“Unison,”
a trade union, challenged the introduction of “Employment Tribunal Fees,”
arguing that they unlawfully restricted “Access To Justice.”
The Supreme Court ruled in favor of Unison, declaring the fees “Unlawful” and
striking down the legislation that introduced them.
·
This ruling reinforced the principle
that litigants forced to challenge “Unfair Policies” should
not be burdened with financial barriers that prevent them from seeking
justice. As the winning party , Unison was entitled to claim, “Legal
Costs” “Expenses Incurred” throughout the case, including “Solicitor And Barrister
Fees,” expert analysis costs, and other associated
expenses.
·
The significance of this case lies in
its clear recognition of how procedural failures by institutions can
necessitate litigation. As such, the precedent “Supports Claims For Legal
Costs” where claimants, acting “In Good Faith,” are
forced to engage in complex legal action due to a defendant's refusal to
resolve disputes fairly. This aligns directly with the “Civil Procedure Rules (CPR)
46.5,” which entitle litigants-in-person to claim “Reasonable Costs”
associated with preparing and pursuing their case.
1.
Reimbursement Request & Next Steps:
·
Given the “Lack
Of Clarity” during booking and
“Misalignment”
a. Direct
Financial Losses Incurred:
·
These costs are a
direct consequence of Trip.com's misleading booking system and EasyJet’s
failure to recognize the added carry-on baggage allowance at check-in.
b. Original Website Fees :
·
Additional Baggage:
·
Seats:
c. Airports
Baggage Fees Paid, Due to Misrepresentation:
·
£40.00 at Gatwick
Airport : Forced to pay for checked baggage
due to EasyJet staff incorrectly claiming no baggage was attached to the
booking.
·
£69.63 at Antalya
Airport : Additional unexpected baggage cost
upon return flight due to same misclassification issue.
d. Additional
Expenses Caused by the Missed Flight:
·
£46.00 Train fare
(Gatwick → Luton) : Incurred to
rebook after EasyJet refused boarding.
·
£23.00 Food
expenses (Luton Airport) :
Cost incurred while awaiting new travel arrangements.
·
£120.32 Hotel
accommodation : Required due to
missed flight and forced rebooking.
e. Stress,
Disruption & Emotional Distress Compensation:
·
Stress Fees: Beyond direct financial losses, Trip.com’s “Negligent
Handling, Misleading Booking Process, And Repeated Refusal To Properly
Investigate” have led to
significant stress, inconvenience, and financial strain. £50.00 Daily
inconvenience rate (starting from 20 March 2025)
·
Legal Fees and
Expenses incurred: £25,110.00 Legal Fees : Costs related to advocacy, research,
correspondence, and case preparation.
f.
Accountability for Misleading
Consumer Practices:
·
Trip.Com Knowingly
Misrepresented Baggage Policies : through deceptive website layouts and visual
elements, forcing unnecessary purchases.
·
They Failed To
Provide A Clear, Verifiable Booking Itinerary , resulting in contradictions with EasyJet staff
and forcing additional payments.
·
Their Responses
Continuously Avoid Key Findings ,
causing unnecessary delays, which contributed to financial, emotional, and
logistical distress.
I urge you to reconsider your decision and take
responsibility for the misleading presentation of baggage details on your
booking platform, which contributed to significant financial and logistical
disruption. Kindly review my claim again and provide a fair resolution.
I look forward to your response.
Best regards, Mr. Simon Paul Cordell
P.S.
Here is a consolidated list of all the key issues
that Trip.com has “Either Avoided Or Misrepresented” in their responses:
Checklist of
Unresolved Issues in Trip.com’s Responses:
a.
Misleading Baggage Information During Booking:
·
Issue : Trip.com’s website
implied that carry-on baggage was included, but EasyJet staff later
claimed, “No Baggage Was Associated With The Booking.”
·
Impact : This led to
last-minute confusion at the airport.
·
Previously
Mentioned In :
1)
Complaint Letter
(Booking Process Section)
2)
Emails on 10 &
14 April 2025
b.
Contradictory Information from Airline Staff at the
Airport:
·
Issue : Different EasyJet
staff members gave “Conflicting Instructions” on whether my bags was acceptable.
·
Impact : Led to wasted
time, extra costs, and ultimately missing my flight.
·
Previously
Mentioned In :
1)
Complaint Letter
(Exhibit E – EasyJet Supervisor’s Response)
2)
Email on 28 March
2025
c.
Confusion Caused by Inconsistent Itinerary Details:
·
Issue : Your itinerary “Did
Not Reflect The Added Carry-On Baggage,” causing rejection by EasyJet staff.
·
Impact: Forced unnecessary payments for checked baggage.
·
Previously
Mentioned In :
1)
Emails on 10 &
14 April 2025
d.
Unjustified Airport Charges for Baggage:
·
Issue : You were charged “£40 at
Gatwick” and “£69.63
at Antalya” due to misleading
baggage policies.
·
Impact : Financial loss
caused by lack of clear booking information.
·
Previously
Mentioned In :
1)
Complaint Letter
(Exhibits D & J)
2)
Emails with
Trip.com (Karl & Jobert, 10–12 April 2025)
e.
Misrepresentation of Why the Flight Was Missed:
·
Issue : Trip.com claims my
flight was missed due to “Travel Document Issues,”
·
Impact : Deflects
responsibility for misleading baggage handling.
·
Previously
Mentioned In :
1)
Email on 17 April
2025
2)
Complaint Letter
(Journey Details Section)
f.
Failure to Assign a Resolute Caseworker:
·
Issue : Multiple requests
for “A Resolute Caseworker” to oversee my complaint were ignored.
·
Impact : No streamlined
resolution or accountability.
·
Previously
Mentioned In :
1)
Email on 24 March
2025
2)
Follow-up on 28
March 2025
g.
Lack of Transparency in Baggage Policy Links:
·
Issue : Trip.com “Did
Not Provide Direct Airline Policy Links ”
·
Impact : Created confusion
about what was actually included.
·
Previously
Mentioned In :
1)
Complaint Letter
(Booking Experience Section)
2)
Email on 10 April
2025
h.
Misleading Use of Images to Push Baggage Fees:
·
Issue: Booking platforms—including Trip.com—use
deceptive practices to misrepresent baggage policies.
Passengers are manipulated into believing they
must “Pay For Any Suitcase,” even when airline policies allow certain
personal and carry-on baggage at no extra cost. This practice results in “Unnecessary
Spending” and confusion at check-in.
·
How Manipulation is Achieved:
1.
Misleading Visual Aids
·
Booking platforms “Deliberately
Depict Only Rucksacks” as acceptable
personal items on flights.
·
This “Excludes
Suitcases” from visual representations, “Creating
The False Impression” that passengers
must pay extra to bring standard carry-on baggage.
i.
Lack of Clear Text-Based Descriptions:
·
“No Clear Statements” explaining that “Small,
Medium-Sized, And Large Suitcases” can
qualify as personal or carry-on baggage under most airline policies.
·
This omission “Leads
Passengers To Assume They Cannot Bring A Suitcase Without Paying An
Additional Fee.”
j.
The Reality: Airline Policies vs. Booking Site
Representations:
·
“99% Of Airlines
Allow A Broad Range Of Personal Items , ” including different sizes of suitcases, as long
as they meet “Weight And Size Regulations.”
·
“Trip.Com And
Similar Platforms Misrepresent These Policies,” leading consumers to believe restrictions exist
when they do not.
k.
Uniform Manipulation Across Travel Platforms:
·
The “Systematic Use”
of misleading visuals and ambiguous descriptions is “Consistent Across Multiple Booking Agents.”
·
This creates “Widespread Confusion,”
compelling passengers to “Purchase Baggage
They Might Not Actually Need.”
l.
Contradictory Information on EasyJet’s Website &
Video:
·
“EasyJet’s Official
Baggage Policy Does Not Require Passengers To Pay For Carry-On Suitcases” if they fit within the airline’s specified
dimensions.
·
However, “Trip.com’s
Interface Displays Contradictory Baggage Requirements”
·
A “Specific
Video On EasyJet’s Website”
intended to clarify baggage rules “Was Unavailable,” yet its content “Still
Exists And Contradicts What Was Presented At Booking.”
1)
Extract
from EasyJet Video : Exhibit A1 (referenced)
2)
Archived
URL :
horrific-corruption-files.webhop.me/PNC66/1. .
PNC-Errors-and-Its-Other-Claims/05-01-25-till-25-01-25-File-Locked4Sharing/Teeth-14-01-25/02.
Trip Com And Airlines-Claim-PartSent/00.
Cabin-Bags-Explained-EasyJet-27-02-25/
·
Conclusion:
Trip.com and other platforms “Intentionally
Mislead Consumers By Manipulating Visuals And Policy Descriptions,” resulting in passengers “Wrongly
Believing They Must Pay For A Suitcase.” The inconsistencies between “EasyJet’s
Official Policy, Trip.com’s Booking Interface, And The Missing Yet
Contradictory Video Evidence Further Reinforce The Deceptive Nature Of
These Practices.”
10. Opaque Revenue
Model for Baggage Fees:
Issue :
Trip.com “Prioritise Baggage Fees As A Separate
Revenue Stream” rather than
aligning with airline policies. Impact :
Customers may “Unnecessarily” pay for luggage that should be included. Previously Mentioned In :
1)
Complaint Letter
(Baggage Revenue Analysis)
2)
Email on 24
February 2025
11. Repetitive
Excuses Instead of Proper Review:
Issue :
Trip.com continually uses “Generic Responses” about baggage policies instead of directly
addressing your concerns. Impact :
Prevents a “Proper Investigation” into
misleading booking details. Previously Mentioned In :
1)
All Follow-up
Emails (Feb–Apr 2025)
2)
Latest Email (17
April 2025)
12. Hidden Taxes
and Fees :