International Medical Claim.
·
Türkiye,
medical malpractice, and compensation claim.
Detailed
Compensation Claim for Simon Paul Cordell
Name:
Simon Paul Cordell
Address:
109 Burncroft Avenue, Enfield, London, EN3 7JQ
Email:
Re_wired@ymail.com
Tel:
+447864217519
Date:
Recipient: DentaFly Clinic Çağlayan Barınaklar Bulvari No:24 07230 Muratpaşa, Antalya Türkiye
Subject: Negligence Caused Harm To A Patient: Request for Compensation for Treatment Discrepancies and Additional Costs
Dear DentaFly Clinic,
I am writing to formally request compensation for the additional costs, inconveniences, and lack of transparency experienced during my recent treatment at your clinic in Antalya.
I initially received a quote of £1,325 for the treatment, which included “Two Straumann Neodent Implants And Abutments.” However, upon consultation, I was advised to upgrade to “Hiossen NH Hydrophilic Implants,” incurring an additional £375 which was invoiced at the cost of “£250 For The Implants And £125 For An Extra Crown.” Upon returning home, I reviewed the “Original Invoice” and “Pricing Information Provided On Your Website.” It became evident that the upgrade pricing charged was inconsistent with your advertised rates “£490 for Hiossen NH implants.” This raises concerns about the transparency of costs communicated during the consultation.
Moreover, I was assured during initial consultations that only “One Trip Would Be Required To Complete My Treatment.” However, during my stay, I was informed of the need for a follow-up visit, significantly increasing my travel expenses and time commitments. This critical information was not disclosed beforehand, leaving me unprepared for these unforeseen expenses.
Furthermore, while your promotional materials indicated complimentary accommodation for treatment costs exceeding £2,000, this benefit was not extended, despite my total expenses now exceeding this threshold.
Despite your clinic's commendable staff professionalism, excellent amenities, and High Standards of care, these issues detracted significantly from my overall experience. The lack of upfront clarity regarding treatment plans, costs, and requirements for additional visits has caused financial strain and stress.
To resolve this matter, I kindly request compensation for:
1.
The discrepancy in implant pricing (£250).
2.
Compensation for the
3.
Additional travel expenses incurred due to the
follow-up visit.
4.
The absence of complimentary accommodation
despite meeting the spending threshold.
1. Initial Quotation and Treatment Quality Misrepresentation
- I originally opted for the “Premium Straumann Neodent Implants,”
as advised during consultations. I upgraded based on quality assurances
and invested additional money to secure better options.
- At the second consultation, I was persuaded to
switch to “Hiossen NH Hydrophilic Implants” at an additional
cost of £250, which were described as superior. However, upon
reviewing the invoice and pricing, I discovered these implants are
marketed as a “Lower-Cost Option.”
- I am now surgically "Stuck" with these
implants unless I endure further painful and expensive corrective
procedures.
2. Undisclosed Need for Additional Visits
- I was assured prior to starting treatment that
only one trip to Antalya would be necessary to complete the procedure.
This was not honored.
- On the final day of my visit, I was informed about the need for
further appointments, adding unexpected travel and accommodation costs,
stress, and logistical challenges.
3. Implant and Crown Cost Discrepancies
- The upgraded implant cost charged £250 does
not align with the pricing information in the clinic's advertisements,
which lists Hiossen NH implants at £490 for new procedures.
- This suggests inconsistencies in how treatment
costs were calculated and communicated.
- An additional crown was added to the treatment plan without prior
agreement, adding £125 to the total expense.
4. Failure to Provide Complimentary Accommodation
- Promotional materials clearly stated that free
accommodation was included for treatment plans exceeding £2,000.
- Despite my expenses surpassing this threshold due to the forced
upgrades and extra procedures, the clinic did not extend this benefit.
5. Airport Transfer Issues
- The airport transfer arranged by the clinic was
unavailable upon arrival, leaving me to arrange alternative transportation
at my own expense “£30.”
- This was despite notifying the clinic of changes to my travel plans
in advance.
6. Lack of Transparency and Communication
- Critical changes to the treatment plan and
additional costs were only disclosed after payments were made or when it
was too late for me to reconsider.
- The lack of clarity during consultations resulted in financial and
emotional stress, significantly detracting from the overall experience.
7. Confusing Advertising and Documentation
- The clinic’s promotional materials, including the
invoice and website, feature unclear pricing and brand representations,
making it difficult for patients to understand what they are paying for.
- The section titled "Dental Implants: Which
Brands We Are Working With" was misleading, as multiple brands were
grouped together with unclear pricing distinctions.
- These discrepancies misrepresented the value and quality of the
services provided.
8. Inadequate Resolution of Issues
- Despite raising concerns about the implant quality
and pricing discrepancies, the clinic did not provide adequate
explanations or solutions.
- The clinic’s stated mission and values, including fairness,
transparency, and patient satisfaction, were not upheld in my case.
9. Emotional and Physical Impact
- The experience of undergoing surgery and ending up
with implants makes me feel inferior and has caused significant emotional
distress and regret.
- The prospect of undergoing corrective treatment to replace the
implants adds to the stress and physical discomfort I have already
endured.
10. Unfulfilled Expectations and Broken Trust
- I chose this clinic based on the superior quality
of the implants compared to those my sister had received. After having my
first consultation with the clinic and conducting thorough research on
those implants, I was led to believe that I would receive top-quality care
and materials.
- The series of miscommunications, cost
discrepancies, and unmet promises has left you feeling misled and
dissatisfied.
I trust that you will understand my concerns and take prompt action to address them. I look forward to your response and a resolution to this matter.
Thank you for your attention and understanding.
Sincerely, Mr. Simon Paul Cordell.
When dealing with international transactions and services,
several laws, regulations, and standards come into play. Here is a detailed
overview:
UK Consumer Protection Laws
Consumer Rights Act 2015:
·
This
act ensures that goods and services provided to consumers are of satisfactory
quality, fit for purpose, and as described.
·
It
covers contracts for goods, digital content, and services, providing statutory
rights and remedies if these rights are not met.
·
Consumer
Protection from Unfair Trading Regulations 2008:
·
These
regulations prohibit unfair commercial practices, including misleading actions
and omissions, aggressive practices, and other unfair practices.
Alternative Dispute Resolution (ADR):
·
ADR
mechanisms are available for resolving disputes between consumers and traders
without going to court. The UK has various ADR schemes that consumers can use.
International Consumer Protection
EU Consumer Protection Laws:
·
Although
the UK has left the EU, many EU consumer protection laws still apply to UK
consumers when dealing with EU-based traders. This includes the right to clear
information, cancellation rights, and protection against unfair contract terms.
International Money Transfer Regulations:
·
These
regulations ensure transparency, combat financial crimes, and protect consumers
during international transactions. Key aspects include Anti-Money Laundering
(AML) and Combating the Financing of Terrorism (CFT) regulations.
Turkish Dental Clinic Regulations and Standards
Medical Tourism Law:
·
Enacted
in 2018, this law governs medical and dental tourism in Türkiye. It ensures
that foreign patients receive high-quality care and services.
·
Requirements
include obtaining a valid medical visa, registering with the Ministry of
Health, and providing proof of health insurance.
Hygiene Standards:
·
Dental
clinics in Türkiye adhere to rigorous hygiene standards set by the Ministry of
Health and the Turkish Dental Association (TDA). These standards ensure safe
and professional care in a sterile environment.
·
Infection
control protocols include sterilization of instruments, use of disposable
items, and maintaining a clean and hygienic clinic environment.
Licensing and Accreditation:
·
All
dental practitioners in Türkiye must be licensed and registered with the
Turkish Dental Association. The Ministry of Health must also accredit dental
clinics.
Consumer Protection Measures:
·
The
Ministry of Health has established consumer protection measures to ensure that
dental tourists receive the best possible care. This includes the right to
receive a detailed explanation of the treatment, a written estimate of the
cost, and a guarantee of the quality of services.
Summary
·
When
dealing with dental treatment in Türkiye as a UK resident, you are protected by
both UK and Turkish laws. The UK’s Consumer Rights Act 2015 and other consumer
protection regulations ensure that you receive satisfactory services. In Türkiye,
the Medical Tourism Law and hygiene standards ensure high-quality care.
Additionally, international money transfer regulations protect your financial
transactions.
Under Turkish law, compensation for medical malpractice
typically covers medical expenses, lost wages, and emotional distress. The
process involves several key steps:
1)
Proof of Negligence:
·
Demonstrating
that the healthcare provider deviated from standard care, resulting in harm.
2)
Medical Records:
·
Collecting
all relevant medical records and documents to support your case.
3)
Expert Testimony:
·
Using
medical experts to establish the standard of care and how it was breached.
4)
Economic and Non-Economic Damages:
·
Calculating
both tangible losses (like medical bills) and intangible ones (such as pain and
suffering).
5)
Legal Representation:
·
Consider
hiring a lawyer experienced in Turkish medical malpractice to navigate the
process.24
·
The
maximum compensation for medical malpractice in Türkiye varies widely depending
on the case's specifics, including the severity of harm, economic losses, and
non-economic damages like pain and suffering. There is no fixed cap, but courts
assess compensation on a case-by-case basis.
|
Evaluation Of My Dentafly Booking, Pricing & Treatment
Experience As of a month prior to the date of this letter, my sister
underwent dental treatment to repair damage to her teeth. This included work
on her two front teeth and veneers for her other teeth, culminating in a
complete “Hollywood Smile.” Upon her return, she shared her positive
experience with me and recommended the dentist who performed her treatment at
a fair price in Antalya, Türkiye. However, after using Edge AI to evaluate the quality of
her dental work, I became concerned. The results indicated that the quality
of Implants she received was not up to my expectations. Consequently, I
decided to consult a second dentist to explore my options further. The First Dentafly Consultation I reached out via the WhatsApp number provided by
Dentafly, expressing my interest in the treatment I needed. The booking
consultant requested pictures of my teeth, and based on my situation, they
provided a detailed breakdown of the implants and crowns required for my
treatment, along with flexible pricing options. During my phone consultation, we came to an agreement on
several key points, which I have summarized in the attached copy of the
invoice that was subsequently sent to us. The details of this agreement are
as follows: ·
Exhibit: 1
Pre-Travel Quotation: Before my trip, I reached out via WhatsApp and sent
pictures of my teeth. I received a quote for £1,325 for two
implants (Straumann Neodent). However, upon arrival, and having
a second consultation, the head dentist recommended Hiossen NH
Hydrophilic Implants instead and quoted an additional £375
for upgrades and an extra crown. This pricing discrepancy left me feeling
uneasy, as it did not align with the initial quotation I was given. Airport and Transportation: Upon arrival at Antalya Airport, I faced some confusion
with the Dentafly cab service. After some initial miscommunication, I
received help from airport scouts, priced at 1300 Turkish lira, which
is roughly £30 pounds and then afterwards our transfer to the hotel
went smoothly. ·
Cab
from Antalya Airport Türkiye to Hotel Receipt ·
Exhibit: 2
·
Total £30.00 Pounds Hotel Experience: The accommodation for my stay was agreed to be at my own
cost, as I did not meet the requirement of spending over £2000 at the
DentaFly clinic for complimentary lodging. I chose a comfortable hotel with
friendly staff that made my stay enjoyable. Its location was ideal, it was
conveniently situated near a convenience store, the beach, and the dentist’s
office. Upon settling in, I texted DentaFly to inform them of my
arrival. The next morning, I received confirmation that transportation would
be arranged for me, and it indeed was. A spacious people carrier provided a
comfortable ride, taking us a swift 10 minutes to reach the dentist's office
located in the nearby town. Denta Fly Clinic Impressions: The Dentafly clinic itself was modern and welcoming. The
staff exuded professionalism and made me feel at ease. The waiting area was
cozy, and they offered complimentary refreshments, which was a nice touch. During the Second Dentafly Consultation The staff at DentaFly were not only professional but also
approachable, which put me at ease from the moment I arrived. Upon entering
the clinic, I was pleased to find a cozy bar area offering complimentary hot
drinks and cold refreshments. While there were options for alcoholic
beverages, I opted for their superb coffee, which turned out to be an
excellent pick-me-up. The check-in process was smooth, thanks to the attentive
staff, and I was soon greeted by the head consultant. He took the time to
thoroughly explain my recommended treatment plan, detailing the necessary
procedures and outlining any potential “Additional Costs.” I
greatly appreciated his transparency, as it was clear at the time as it
seemed he understood my needs for straightforward information. After the consultation, I left feeling confident about the
proposed treatment plan and even decided to pay for it, despite initially
believing we had reached an agreement during the first consultation. Being in
capable hands alleviated my concerns, making the decision to proceed much
easier. My priority was to receive top-notch medical care inclusive of
materials at a fair price, and DentaFly Clinic reassured me of their
commitment to quality, justifying the costs involved. During the second consultation with DentaFly Clinic the
head dentist advised me to consider “Hiossen NH Hydrophilic Implants”
along with one additional crown, which we had not realized I needed. He
quoted £375 for the extras: £125 for the crown, and £250
for the two implant upgrades. Treatment Journey Despite the initial confusion over pricing, I decided to
proceed with the dental treatment. Overall, I felt confident in the clinic’s
capabilities, and they demonstrated a powerful sense of community. ·
This
Is A Screenshot Of The Final Price Paid. ·
Exhibit: 3
·
Dentist-09-0125
- 1030 Total £1,650.00 Pounds Once Back At Home However, after returning home and reviewing the initial
invoice, I noticed a section in the original invoice that is titled as "Dental
Implants: Which brands we are working with." It
stated that “Hiossen NH Hydrophilic Implants” were priced at £490,
and “Straumann BLX Implants” at £750. This discrepancy
indicates that I was charged more than what I expected, and I did not receive
the higher-quality implants as suggested in their pricing. ·
So,
I had noticed that He had Charged Me to a lower graded implant than the Ones
Pricing In Their 1st Invoice. ·
Exhibit: 4
·
The
image provided below is also from the first invoice and serves as evidence of
the pricing listed in their advertisements. It is important to note that
there are six distinct brands featured, accompanied by only three images.
This potentially leads to confusion, as each brand has its own unique pricing
structure. Upon me reviewing their website, it becomes clear that these
brands should each have their own corresponding images; however, this is not
the case. ·
Furthermore,
the layout is compounded by the presence of only two divider lines, which
implies that each section contains multiple advertisements rather than a
single advertisement per brand. This setup undermines the clarity of the
pricing information, as it suggests a mix of prices for two distinct products
within the same section. ·
Exhibit: 5
·
Evidence
that these brands should each have their own corresponding images, as they
are their own brands, is as below! 1+ https://dentafly.com/treatments/antalya-implant-treatment/ ·
Exhibit: 6
·
This is their website link: https://dentafly.com There website states: 1) Dentafly, Vision ·
As Dentafly, we
aim to ensure the satisfaction of patients and their relatives with the
health services we provide, and to set a model for Türkiye with its team. In
digital dentistry, it is aimed to be a center where support is provided after
treatment, with devices equipped with the latest technology in the world,
with specialist physicians. Dentafly, Mission ·
As Dentafly, our
mission is to provide quality standards in Oral and Dental Health service by
using modern technology with physicians who are dedicated to their profession
and value people. Dentafly, Values 1+
Respect for Human, 2+
Environmental
awareness, 3+
Commitment to Ethical
Values, 4+
Working with a Team
Spirit, 5+
Scientific Oriented
Study, 6+
fairness, 7+
Focused on Patient
and Employee Safety, 8+
Focus on Patient and
Employee Satisfaction. ·
This
is who I had the second consultation with. ·
Exhibit: 7 Dt.
Soner Arıkan, Founder / MSc. Dentistry ·
He graduated from the Faculty of Dentistry at Gazi
University in 2004. He has worked on Aesthetic and Cosmetic Dentistry, Cad
Cam dental treatments, and smile designs. He has been a certified dentist for
brands like Nobel Biocare Swedish Implant, Bego German Implant, I-System
Screwless Implant, and Straumann Swiss Implant since 2006. ·
He wrote on a piece of paper the name of the
recommended implant upgrades and that is as follows: -- ·
Exhibit: 8
·
Extracted from Website Menu: DENTAL-IMPLANTS 1+ https://dentafly.com/dental-implants/ ·
No Pricing on this webpage for implants or
Crowns. ·
Extracted from Website Menu: DENTAL-IMPLANTS/COSTS 2+
https://dentafly.com/dental-implants/costs/ ·
Here is a summary of the prices offered for dental implants and crowns
on the Dentafly website: ·
There are four sections that include price sheets attached to this
webpage, and they are as follows: -- 1+
Dental implant costs in Türkiye 2+
Dental Implant Cost Calculator Tool 3+
How Much Do Most Quality Dental Implants Cost in Türkiye? 4+
How much are full mouth dental implants? ·
Dental Implant Costs in Türkiye ·
Exhibit: 9
Dental Implant Cost Calculator Tool,
“Drop-Down-Menu!” 1) Hiossen American EM: £490 2) Straumann BLX: £850 3) Nobel Biocare: £590 4) Bego Implant: £490 5) Aiser: £420 6) Neodent: £420 ·
How Much Do Most Quality Dental Implants Cost in Türkiye? ·
Exhibit: 10
·
How Much Are Full Mouth Dental Implants? ·
Exhibit: 11
·
Extracted from Website Menu:
ANTALYA-IMPLANT-TREATMENT 1+
https://dentafly.com/treatments/antalya-implant-treatment/ ·
Extracted from Website Menu: ZIRCONIUM-COSTS 2+
https://dentafly.com/treatments/digital-smile-design/zirconium-costs/ We Got Picked Up From The Hotel And Taken To Denta Fly But
Not From The Airport To Our Hotel As Agreed Dentafly, Airport Transfers ·
Delay & Cancel Compensation
Guarantee ·
If your driver arrives late and this
is confirmed by Trip.com, Trip.com will provide compensation based on the
amount of time you waited for your driver. ·
If you are unable to contact your
driver upon arrival, please contact Trip.com's customer support by phone or
service chat immediately. We will work to resolve the problem as soon as
possible. If The Bill Is Not Over £2000 Pounds, Then Free
Accommodation Is Not Included! ·
I
would like to also share another part of my experience regarding the dental
implant consultation process I underwent. During my initial consultation, I
was assured that I would only need one visit to Türkiye to complete the
implant procedure. However, during the second consultation, I was given a
revised quote and asked to make a payment, which I promptly did, trusting
that the work would be completed on the originally agreed-upon timeline. ·
To
my surprise, it was only on the last day of my visit that I learned this
would not be the case. I was informed that I would need to return for
additional appointments, a decision I was told was made based on the best
medical treatment plan for my situation. While I understand the importance of
prioritizing my health, I cannot help but feel that the lack of communication
regarding this change throughout both consultations was concerning. ·
Due
to the unforeseen need for a follow-up visit, I now face additional travel
expenses for which I had not budgeted. ·
This
situation has been made more complicated because, although I had hoped to
qualify for complimentary accommodation based on spending over £2,000 with
the clinic the original quote did not qualify but now with the additional
costs arising from the second quote—along with the work required on my bottom
teeth— the new treatment plan has brought my total bill with Dentafly to over
that threshold. ·
I
was initially led to believe that meeting this spending requirement would
ease my financial burden but yet have not felt that support and due to the
unexpected expenses of attending the clinic for a second time I feel that
Dentafly has turned this into a source of stress that I hope the click
compensates me for. ·
I
would also like to state that the excellent service provided by the staff,
who offered welcoming amenities such as a complimentary bar and impeccably
clean waiting areas that boast a high-class ambiance, that I still felt
uninformed at critical stages of the process. This lack of clarity only
became apparent after I made my payment, and on the day before my departure. ·
In
summary, while I appreciate the High Standards of care and the pleasant
environment, I believe more transparent communication throughout the issue I
rase as concern during the process I incurred would have significantly
enhanced my overall experience at the clinic. |
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A What is better and cost more Neodent, dental implant or ET
NH implant that otherwise are known as Hiossen NH Hydrophillic implants and what
is the difference please? Q Both Neodent and Hiossen NH Hydrophilic implants are
reputable options, but they have some differences in terms of cost and
features. Neodent Implants “What my sister had implanted.”
Q Straumann BLX implants Hiossen NH Hydrophilic Implants
Key Differences
A The choice between Neodent and Hiossen NH Hydrophilic
implants depends on your specific needs, budget, and the recommendation of
your dental professional. Q What are the healing times of these implants I got told 3
months for one or 4 weeks for thew other is this true? The healing times for dental implants can vary based on
the type of implant and the individual's healing process. Here is a
comparison of the healing times for Neodent and Hiossen NH Hydrophilic
implants: Neodent Implants ·
Healing
Time:
Typically, Neodent implants require around 3-4 months for the healing
process. This period allows for proper osseointegration, where the implant
fuses with the bone. Hiossen NH Hydrophilic
Implants ·
Healing
Time: Hiossen
NH Hydrophilic implants are designed to enhance osseointegration and bone
healing. They can support functional loading after approximately 4 weeks3.
The super hydrophilic surface improves blood adhesion and cell
differentiation, leading to faster healing. So, it is true that Hiossen NH Hydrophilic implants
can have a shorter healing time compared to Neodent implants,
which typically require a longer period for complete osseointegration. If you have any more questions or need further assistance,
feel free to ask! |
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Exhibit: 12 Email: Sent |
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Rewired From: re_wired@ymail.com To: Support@dentafly.com Wed, 15 Jan at 12:28 Dear Dentafly Support
Team, I hope this message
finds you well. My name is Mr. Simon Paul Cordell, and I recently had some
dental work done at your clinic. I am writing to request the following:
Here are my details
for your reference:
Thank you for your
assistance. I look forward to your prompt response. Best regards, Simon
Paul Cordell |
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Exhibit: 13 Email: Received |
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DentaFly Support From: support@dentafly.com To: re_wired@ymail.com Wed, 15 Jan at 12:28 Hello. Hide original message |
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Exhibit: 14 Email: Sent |
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Rewired From:
re_wired@ymail.com To:
DentaFly
Support Fri 17 Jan at 11:56 Subject: Follow-Up on Previous Request Dear Dentafly Support Team, I hope this message finds you well. I am writing to follow up on my previous email sent on January 15th. As 48 hours have passed, I have not yet received a response. To reiterate, I am requesting the following: 1. A copy of the receipt/invoice for the work for which I have just paid. 2. A copy of the image of my face from the 3D scan. 3. A quote for the following procedures: o The bottom front three teeth to be put into veneers. o The rest of the teeth to be cleaned when I arrive in around 4 weeks to have the temporary dentures taken out and crowns implanted. Here are my details for your reference: · Name: Mr. Simon Paul Cordell · Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ · Tel: +447864217519 · Email: Re_wired@ymail.com I would appreciate your prompt response to this matter. Thank you for your assistance. Best regards, Simon Paul Cordell |
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Exhibit: 15 Email: Received |
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DentaFly Support From: support@dentafly.com To: re_wired@ymail.com Fri 17 Jan at 11:56 Hide original message. Hello. |
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Exhibit: 16 Email: Received |
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DentaFly Support From: support@dentafly.com To: Rewired Fri, 17 Jan at 21:09 Hello
Paul, It seems our previous
email has not reached you. We will provide you
with your receipts and papers, but please let us know if you are experiencing
any issues. If you are then please know that we are here for you and are more
than ready to address any issues you could be experiencing promptly. Please note that we
can provide you with a picture of your panoramic X-ray, but a viable 3D scan
is hard to send and would most probably not work on your computer or phone. We look forward to
hearing from you! Warmest Regards, Dentafly Support Team. |
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Exhibit: 17 Email: Sent |
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Rewired From: re_wired@ymail.com To: DentaFly Support Sat, 18 Jan at 06:58 Subject: Follow-Up on
Previous Request Dear Dentafly Support
Team, Thank you for your
response. I appreciate your willingness to provide the receipts and papers to
me. I would like to confirm that I am indeed experiencing some issues and
would appreciate your prompt assistance. Regarding the
panoramic X-ray, I would be grateful if you could send me pictures of the
front and both sides of my face. I understand that a viable 3D scan might be
difficult to send, but if there is any way to provide it to me in a format
that could work on my computer or phone, I would appreciate it. Additionally, I would
like to request a quote for the following procedures:
It is important to
resolve these matters as quickly as possible, as they are affecting my dental
health and overall well-being. Therefore, I would greatly appreciate it if
you could provide me with any given dates for the completion of the requested
items in your next email. If not, please include them as the attached
documents. Thank you for your
support and understanding. Best regards, Simon
Paul Cordell |
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Exhibit: 18 Email: Received |
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DentaFly Support From: support@dentafly.com To: re_wired@ymail.com Sat, 18 Jan at 06:59 Hide
original message. Hello. |
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Exhibit: 19 Email: Sent |
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Rewired From: re_wired@ymail.com To: DentaFly Support Mon, 20 Jan at 11:31 Subject: Urgent
Follow-Up on Previous Requests Dear Dentafly Support
Team, I hope this message
finds you well. I am writing to follow up on my previous requests. Despite my
repeated attempts to get the information I need, I have only received
automated responses stating: "Hello. We have
received your email; we will get back to you in 48 hours. Thank you." Additionally, I
received an email stating: "It seems our
previous email has not reached you. We will provide you with your receipts
and papers." However, none of the requested
documents have been provided. As of today, January 20, 2025, it has been six
days since my initial request on January 15, 2025, at 12:28 PM. I have received this
same message three times now, and it is unreasonable to wait this long for a
single client's requests to be addressed. Could you kindly send me the
information I have asked for? I am still in need of the following:
Here are my details
for your reference:
I would appreciate
your prompt response to this matter. Thank you for your
assistance. I look forward to your prompt response. Best regards, Simon Paul Cordell |
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Exhibit: 20 Email: Received |
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DentaFly Support From: support@dentafly.com To: re_wired@ymail.com Mon, 20 Jan at 11:31 Hide
original message. Hello. |
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Exhibit: 21 Email: Received |
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Initial Quote
Description
Included Treatments (Free)
Total Cost in First Invoice
Comparison with On-Site Second Invoice Recommendation
Total Cost with On-Site Recommendation
Pricing Paid and Brand from Invoice 1
Pricing of Implant Advertisements in First Invoice
This is false advertising and leads you into
believing you are getting the better brand selling, unless you find the
confusions in their pricing in their website also. Pricing from Website ·
https://dentafly.com/dental-implants/costs/ ·
Dental Implant Costs in Türkiye
· Misleading Advertising: The first invoice advertised Straumann BLX implants at £750, but the website piece states Straumann BLX implants at £890. I was invoiced for £350 for Straumann implants without the company specifying the type and the invoice only offering one type of Straumann implants, the BLX version. These discrepancies were misleading advertising, to me. · Inconsistent Pricing: The website lists Hiossen implants at £550, and invoice at £490. · Lack Of Transparency: The invoice did not clearly specify the type of Straumann implant I was receiving but did in images leading to confusion about the actual product and its cost. · Pressure To Upgrade: I was told that Hiossen implants are better and were pressured to pay extra, despite the website listing a lower price for Hiossen implants. · Inaccurate Information: The website lists different prices for various implant brands, and the invoice I received does not align with these prices, indicating a lack of accurate information provided to the customer. Dental Implant Cost Calculator Tool Taken from the drop-down menu to select from when
paying is: -
Unavailable Options:
· Bait And Switch: The practice of advertising one price and then charging a higher price upon arrival can be considered a bait-and-switch tactic, which is unethical and potentially illegal. How Much Do Most Quality Dental Implants Cost in Türkiye?
·
The table above has two prices for Straumann, £890 and £590 but
both of them are higher than Hiossen at £550. How Much Are Full Mouth Dental Implants?
·
Once again Straumann BLX is higher priced than Hiossen. ·
Neodent/Aiser is also listed as its own implant as in the first
invoiced advertisement, proving it to be a separate product from Hiossen. Pricing from Invoice 2 · Incorrect Second Invoice: ·
Hiossen NH Hydrophilic Implants: quoted £475 at second
consultation… charge at £450 each in second invoice. 350 + 125 = 475 and is
what I paid…. For the better implants but it seems as
if · The second invoice states £450 each but did not account for the £25 discount, leading to an under quote of £25. This discrepancy further highlights the lack of accuracy and transparency in the billing process.
Other Key Points
Concerns Identified
·
Straumann BLX implants at £750 each and/or Straumann Group £590 even
though Straumann Group £590 are not available to purchase. 1. **Discrepancy in Pricing**: a. Initial quote for Straumann Neodent
implants was £350 each, but the website lists them at £420 each. b. Pricing for Hiossen NH Hydrophilic
implants varies between invoices (£490 in the first invoice, £475 in the
second invoice, and questioned £450 in the second invoice). 2. **Misleading Advertising**: a. Initial invoice advertised Straumann
BLX implants at £750, while website states £890. b. Conflicting price listings for
Hiossen implants (£490 in the first invoice vs. £550 on the website). c. Price visibility confusion, leading
clients to believe they are purchasing superior products without clear
information. 3. **Lack of Transparency**: a. The invoice did not clearly specify
the type of Straumann implants being provided. b. Unclear communication regarding
final costs and discounts applied. 4. **Pressure to Upgrade**: a. I felt pressured to pay more for
Hiossen implants despite there being confusion regarding their pricing. 5. **Inaccuracies in Information**: a. Differences in prices listed on the
website compared to the invoices, suggesting inaccurate or misleading
information was provided. 6. **Inconsistent Pricing**: a. Various prices for the same implants
across different invoices and the website led to confusion and distrust. 7. **Bait and Switch**: a. Practice of advertising one price
and charging a higher price upon arrival could be interpreted as unethical
and potentially illegal. 8. **Additional Charges**: a. Extra charges for an additional
crown and two implants were misleading and not initially clear. 9. **Downgrade in Quality**: a. The recommendation to switch to a
different brand of implants (Hiossen) was perceived as an upgrade grade from
what was originally agreed (Straumann implants). 10. **Discount Confusion**: a. Confusion regarding the application
of discounts, leading to discrepancies in expected versus actual billing.
I found trust pilot: https://uk.trustpilot.com/review/dentafly.com Then I clicked on the one star: Dentafly Reviews | Read Customer Service Reviews of
dentafly.com And read the reviews…. |
