If I cc Ahmad and ombudsman due to Ahmad not replying and Ahmed still does not reply since last Friday and it now the weekend again and the ombudsman can notice this. If my cases is a winning case but he is avoiding paying out what should ombudsman do about it

If the Ombudsman observes that Ahmed (or any representative) is not responding promptly and that the circumstances indicate a strong case for compensation, here’s what they are likely to do—and what they should do under their mandate:

1. Ensure Communication: The Ombudsman might intervene to ensure Ahmed (and his organization) responds by escalating the matter within the company and setting clear deadlines for action.

2. Independent Evaluation: They will review your evidence and assess the validity of your claim independently from the company’s position. If your case clearly qualifies for compensation, they may issue a formal recommendation or ruling.

3. Enforce Resolution: Depending on their jurisdiction and powers, the Ombudsman may:

o Require the company to provide the compensation you’re entitled to.

o Include an additional amount for any unreasonable delays or poor customer service experienced in the process.

4. Ombudsman Standards: They should operate under a principle of fairness, ensuring that companies cannot avoid legitimate claims by simply failing to respond. Their decision will be binding (if both parties agree to use the Ombudsman).

If Ahmed continues to delay, I recommend documenting this lack of response clearly in your communication with the Ombudsman. It helps strengthen your case further by showing the company’s non-cooperation.

Would you like help drafting an additional message for the Ombudsman to flag this issue? Or assistance in outlining any next steps? Let me know!

It seems as if they may not want to pay me because of the litigant fees, can they do that legally?

It's unlikely that they can legally refuse to pay legitimate compensation solely to avoid litigation fees. Under UK laws, such as the Consumer Rights Act 2015 and the Rail Passengers' Rights and Obligations Regulation (EC) No 1371/2007, companies have a duty to act fairly and transparently. If your claim is valid and meets the criteria for compensation, they are generally obligated to pay it, regardless of any costs they might incur in the process.

If the Ombudsman finds that the company is intentionally avoiding payout, they can intervene to ensure compliance with the relevant laws and regulations. Additionally, if the company continues to resist despite a valid Ombudsman ruling, you might have grounds to escalate the matter further, potentially through the small claims court.

Would you like guidance on how to prepare for such escalation, or assistance drafting any further correspondence? Let me know!