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1)
01st
Sent-Email 2)
01st
Sent Claim-Letter-4-Southern-Railway
(1) 3)
01.
01st Receipt |
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Subject:
Compensation Claim Submission From:
Rewired (re_wired@ymail.com) To:
customerservices@gtrailway.com Date:
Wednesday 12 February 2025 at 20:21 GMT Dear
Thameslink Customer Service, I
hope this message finds you well. I am writing to inform you that I have
attached a document detailing my compensation claim. I experienced
significant delays on January 12, 2025, and I have outlined all relevant
details and supporting documentation within the attached file. Unfortunately,
I encountered difficulties using your website to submit this claim. As a
result, I am submitting my claim via email for your review and prompt
attention. Thank
you for your understanding and assistance in this matter. Kind
regards, Simon Paul Cordell 109 Burncroft Avenue, Enfield, London, EN3
7JQ Email: Re_wired@ymail.com Tel: +447864217519
Claim-Letter-4-Southern-Railway
.pdf 603.1kB Detailed
Compensation Claim for Simon Paul Cordell Name:
Simon Paul Cordell Address: 109
Burncroft Avenue, Enfield, London, EN3 7JQ Email: Re_wired@ymail.com Tel:
+447864217519 Date: 09 February
2025. Recipient's
Name: Southern
Railway Customer Service •
https://www.thetrainline.com/trains/great-britain/delay-repay •
https://www.thameslinkrailway.com/help-and-support/delay-repay •
https://www.thameslinkrailway.com/-/media/goahead/gtr-all-shared-pdfs-anddocuments/delay_repay_post_form.pdf Subject: Claim for Compensation Due to Train Delays and
Associated Issues Dear Southern Railway Customer Service, I
am writing to formally file a claim for compensation due to significant
disruptions to my travel on January 12, 2025. My planned journey from Gatwick
to London Bridge was severely impacted by the cancellation of train services,
which resulted in additional expenses and a loss of productivity. Journey Details: •
Date:
January 12, 2025 •
Route: Train from Gatwick to London Bridge •
Scheduled Trains: •
12:00
PM Southern train from Gatwick to East Grinstead o 12:32 PM Southern train from East
Grinstead to London Bridge •
Ticket Price: £11.90 each x 2 = £23.80 Caption for
Receipt: Purchase of Train Travel Tickets. Upon
arrival at Gatwick, I learned that the scheduled train services were
cancelled, and a coach service was provided instead. The coach journey took
approximately 45 minutes to reach an alternate train station before we could
continue our journey, and I took a picture while on the train as below: Caption for
Receipt: Late Train Service Provided as An
Alternative to Travel. Alternative Transport: •
Coach Service: Provided as an alternative to train travel.
•
Arrival Issues: Once at London Bridge, my attempts to
contact the cab driver were unsuccessful, as the timing of our arrival did
not allow for proper communication. I enlisted the assistance of my uncle,
who was able to attempt to reach the cab company on our behalf. Unfortunately,
we were informed that we could not recover our booking or fees for the taxi
we missed. •
Missed Cab Booking: Cab price £51.50. Caption for
Receipt: Cab Booking Booked at The Same Time with
Train Tickets. Consequently,
we took the Route 149 bus to Edmonton Green while managing multiple
suitcases. •
Bus Fees: £1.75 x 2 = £3.50. Caption for
Receipt: TFL travel charge for bus fare on January
13, 2025. Upon
arriving in Edmonton Green, I opted for a cab as it was more affordable than
attempting to recover the missed booking. •
Cab Fare: £13.00. Caption for
Receipt: Cab from Edmonton Green. Impact: The delays not only caused distress but also led to
fatigue, making it impossible for me to prepare dinner upon arriving home. As
a result, I was forced to order food, an expense I wouldn't have incurred had
I arrived on time. •
Dinner Bill: £25.00. Caption for
Receipt: Dinner Receipt. More
significantly, I lost an entire day of work that I had planned to dedicate to
developing my business. This lack of productivity stems from unexpected
delays caused by the train service's operational failures and were not a
result of any fault on our part as customers. Based on my potential earnings
from business development activities, I estimate the value of my lost time to
be £80. Caption for
Receipt: Lost Downtime. Compensation Request: It is crucial to note that the failure to
board was not due to our actions as passengers, but rather the result of
train cancellations and delays. Therefore, I am requesting compensation under
the delay repay scheme, which compensates passengers for inconvenience and
financial losses incurred due to service disruptions. Specific
Amounts Claimed: 1)
Train
Tickets: £11.90 Each X2 £23.80 Each 2)
Missed Cab
Booking: £51.50 3)
Bus Fees X2:
£3.50 4)
Cab Fare:
£13.00 5)
Dinner Bill:
£25.00 6)
Lost
Downtime: £80.00 ▪ Total
Amount Claimed: £196.80P
Justification
for Full Recovery of Additional Costs and Tickets I am
writing to request a review and reversal of the decision regarding my
compensation claim for the delay experienced with my day ticket on January
12, 2025. Given the significant disruption and the associated financial and
emotional impact, I firmly believe that my case warrants full recovery of my
ticket costs and additional expenses incurred. Relevant
Regulations and Standards According
to the Thameslink Delay Repay scheme and the National Rail Conditions of
Travel, passengers holding day tickets are entitled to compensation if they
experience delays. Specifically, the compensation guidelines for day ticket
holders are as follows: ·
15-29
minutes: Entitled
to at least 25% of the single fare paid, or if a return ticket was bought, at
least 25% of the fare paid for the affected portion. ·
30-59
minutes:
Entitled to at least 50% of the single fare paid, or if a return ticket was
bought, at least 50% of the fare paid for the affected portion. ·
60-119
minutes:
Entitled to 100% of the single fare paid, or if a return ticket was bought,
at least 50% of the fare paid. ·
120+
minutes:
Entitled to 100% of the cost of the fare paid, whether it was for a single or
return ticket. Given
the above guidelines and the details of my journey, I firmly believe that my
claim falls within the parameters of the compensation scheme. However, my
situation involves exceptional circumstances that necessitate a departure
from the standard compensation policy. Exceptional
Circumstances and Financial Impact 1)
Prolonged
Delay and Missed Appointments: ·
The
[E-Ticket Return] journey was
purchased for [12:02 Gatwick Airport to London Bridge] and caused us a delay
of time that was of over [1 hour to 1
hour 59 minutes] as the [Train
was Cancelled] and this resulted in missed appointments and disrupted
plans. This necessitated rescheduling and incurred additional costs, which
would have been avoided had the train services operated as scheduled. 2)
Incurred
Additional Costs: ·
I
had to book alternative transport a Bus and Cab and manage additional
transfers, leading to unexpected expenses. The extended travel time and inconvenience
directly contributed to additional costs for food and alternative travel
arrangements. 3)
Impact
on Work and Productivity: ·
The
delays caused me to lose an entire day of work that I had planned for
business development. This lack of productivity has a significant financial
impact, estimated at £80, which is crucial for my business operations. 4)
Compensation
for Emotional Distress and Inconvenience: ·
The
cumulative effect of the delays, missed appointments, and additional costs
caused considerable distress and inconvenience. Compensation should reflect
not only the financial losses but also the emotional impact of the disrupted
journey. Consumer
Rights and Fair Treatment According
to the Consumer Rights Act 2015, services must be provided with reasonable
care and skill. When service providers fail to meet this standard, consumers
are entitled to remedies, including compensation for consequential losses.
Furthermore, the Railways Act 1993 mandate’s that
train operators must adhere to principles of fairness and transparency in
their dealings with passengers. Given
these points, I kindly request a full recovery of my tickets and
reimbursement for the additional costs incurred. The compensation should
reflect the totality of the financial impact and inconvenience experienced,
beyond the standard delay repay guidelines. This consideration is crucial for
a fair resolution to the significant disruptions caused by the train service
cancellations. I
have included all relevant documentation and imagery to support my claim.
Thank you for your attention to this matter, and I look forward to your
prompt response. Sincerely, Simon Paul Cordell 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Re_wired@ymail.com +447864217519 Enclosures: •
Receipt: Purchase of TFL Train Travel Tickets:
•
Receipt: Late Train service provided as an
alternative to travel:
•
Receipt: Cab Booking Booked at The Same Time with
Train Tickets:
•
Receipt: TFL travel charge for bus fare on January
13, 2025:
•
Receipt: Cab from Edmonton Green:
•
Receipt: Dinner Receipt: To
be obtained! •
Receipt: Lost Downtime: Web linked as: Horrific Corruption:
Uncovering the Dark Truth's. •
Receipt: All Additional Relevant Documents: None
to be added! Acknowledgement Email From: No Reply -
Customer Relations (noreply.customerrelations@gtrailway.com) To:re_wired@ymail.com Date: Wednesday 12
February 2025 at 20:25 GMT Dear Customer We appreciate you taking the
time to contact us. Please accept this acknowledgement as confirmation that
we've received your query. We're receiving a high volume of
contact at the moment. Our aim is to provide a full response within 10 working days and for more
complex complaints it may take up to 20 working days. Please be assured we
have your email and there is no need to chase us for a reply as we will get
back to you as soon as we can. Please do not reply to this email. You may find more information
including our complaints handling procedure via the following links:
Thameslink: Thameslink Gatwick Express: Gatwick Express Southern Railway: Southern Railway Kind regards Customer Relations We are a member of the ADR scheme, an impartial service
who can assist when complaints remain unresolved. You can find out more
information here: Home - Rail Ombudsman |
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02.
02nd Received-Mail |
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20250213-725262 From: Thameslink Customer Relations
(customerservices@thameslinkrailway.com) To: re_wired@ymail.com Date: Tuesday 18 February 2025 at 11:58 GMT Dear Simon
Thank you
for getting in touch regarding our journey on the 12th of January. I have
looked into your claim and since it is outside the 28 days we require
customers to make a claim we are unable to offer delay repay compensation for
this. In regard to
your additional costs that were incurred due to the 12:02 Gatwick service to London
Bridge not running, compensation is not available if a service has been
removed or changed as a result of planned engineering work. I’m sorry. This
is because the journey claimed for is not valid if it is not scheduled. The
valid journey would be the one involving the rail replacement, and as that
ran as scheduled and was published in advance for customers to see, hence why
we cannot offer you anything at this time. I know this isn’t what you wanted
to hear. To keep our
services running as smoothly as possible, maintenance work is required
regularly. So we can reduce the impact on
passengers, works are usually scheduled during times where
rail services are quieter, like weekends or overnight. We make sure
online journey planners are updated to show any changes as soon as possible.
And we advise passengers to check in advance, before they travel. This
includes information on buses replacing trains. In future, you can check
using a journey planner like the one at National Rail Enquiries –
www.nationalrail.co.uk. We also list any changes on our website at
www.thameslinkrailway.com/travel-information/plan-your-journey/planned-engineering-work. For all future
travel, I recommend checking for planned works as they may affect your
travel. Thank you again
for getting in touch, and I hope you have a wonderful day. Kind
regards Izaak Customer
Relations Advisor |
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03. 03rd Received-Mail |
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Request for Assistance From: Thameslink
(customerexperience@send.concentrix.com) To:re_wired@ymail.com Date: Wednesday 19
February 2025 at 15:40 GMT
Please take a moment to answer a
few questions about your recent experience with Thameslink. We'll use your
feedback to improve the quality of service we offer and may contact you to
learn more about your experience.
Questions? For troubleshooting, please
check the FAQs here. To opt-out, click here. To read our privacy policy, click here. Please do not reply to this message, this email is sent from
an unmonitored account. Copyright © Govia. All rights
reserved worldwide. Thameslink Railway is a trading name of Govia Thameslink
Railway Ltd. Registered in England under number: 07934306. Registered office:
3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. Govia Thameslink
Railway Ltd is a wholly owned subsidiary of Govia Ltd. |
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1)
04.
04th Receipt 2)
04.
04th-Sent 3)
04.
04th Urgent-Request-for-Reconsideration-of-Compensation-Claim |
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Acknowledgement
- Thameslink From:
No Reply - Customer Relations (noreply.customerrelations@gtrailway.com) To:re_wired@ymail.com Date:
Saturday 22 February 2025 at 12:53 GMT Dear Customer We appreciate
you taking the time to contact us. Please accept this acknowledgement as
confirmation that we've received your query. We're
receiving a high volume of contact at the moment. Our aim is to provide a
full response within 10 working days and for more complex complaints
it may take up to 20 working days. Please be assured we have your email and
there is no need to chase us for a reply as we will get back to you as soon
as we can. Please do not reply to this email. You may also
find useful information at www.thameslinkrailway.com If you have
raised a complaint you can view our Complaints handling procedure here: Complaints
handling procedure
|
Thameslink (thameslinkrailway.com) Kind regards Thameslink
Customer Relations We are a member of the ADR scheme, an
impartial service who can assist when complaints remain unresolved. You can
find out more information here: Home - Rail Ombudsman Subject: Urgent:
Request for Reconsideration of Compensation Claim From: Rewired
(re_wired@ymail.com) To:customerservices@thameslinkrailway.com Date: Saturday 22 February
2025 at 12:49 GMT Dear Thameslink Customer Relations
Team, I hope this email finds you well. I am writing to request a
reconsideration of my compensation claim, which was submitted on February 12, 2025. As explained in
the attached PDF document, my initial claim was rejected due to being
submitted outside the 28-day window and because the service was affected by
planned engineering work. However, I would like to highlight exceptional
circumstances and relevant UK laws and regulations that merit a review of my
case. Please find the attached document
detailing the reasons for my request and supporting evidence. I kindly
request that you review this information and consider my exceptional
circumstances. I would appreciate your prompt
attention to this matter. Should you require any further information or
clarification, please do not hesitate to contact me. Thank you for your time and
assistance. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Email: Re_Wired@Ymail.com Tel: +44786421751
Urgent-Request-for-Reconsideration-of-Compensation-Claim.pdf
161.9kB Subject
1: Urgent: Request for Reconsideration of Compensation
Claim. Subject
2: Subject Access Request: For Complete Copies Of Company Specific
Insurance Policies. From: Simon Paul Cordell (re_wired@ymail.com) To:
Thameslink Customer Relations (customerservices@thameslinkrailway.com) Date: 22 of February 2025. Dear Thameslink Customer Relations Team, I
am writing to request a reconsideration of my compensation claim submitted on
February
12, 2025. I understand that my
claim was initially rejected due to being submitted outside the 28-day window
and because the service was affected by planned engineering work. However, I
would like to highlight exceptional circumstances and relevant UK laws and
regulations that merit a review of my case. On January
12, 2025, I experienced significant delays due to the cancellation of
the 12:02 Gatwick service to London Bridge. This resulted in considerable
additional expenses and inconvenience. Exceptional
Circumstances: 1.
Family
Medical Emergency:
During the period of the delays, my mother was in the hospital due to severe
kidney failure, with her kidney function falling below 2%. This critical
situation necessitated our presence at the hospital to provide emotional
support and assist with her medical needs. Given the life-threatening nature
of her condition, submitting the compensation claim within the 28-day window
was not a priority. Proof: Documentation and medical records are
available at link to relevant documentation (part 2 covers this aspect). “https://horrific-corruptionfiles.webhop.me/PNC66/1.%20PNC-Errors-and-Its-Other-Claims/Letter-24-1124-Updated30-12-24/” 2.
Multiple
Simultaneous Claims: While
away on holiday, three significant negative events beyond my control
occurred, including this compensation claim. Addressing all three complaints
simultaneously has been extremely challenging and unfair. The mental and
emotional toll of managing multiple claims has further delayed my ability to
submit the claim within the required timeframe. Proof: Documentation titled "01. Trip to Turkey to get My Teeth Fixed.docx,” provides evidence of the other concurrent
issues and their impact on my ability to promptly file the compensation
claim. 3.
Technical
Issues with Claim Submission:
The incident on January 12, 2025, led to an attempted claim submission on February
9, 2025. However, the website did not allow for the complete upload
of the necessary files to support the claim. This technical issue, partly due
to the website's outdated design, hindered the submission process and forced
us to resort to email instead. Proof: Email correspondence indicating our attempts
to submit the claim via the website and the subsequent email submission to
Thameslink Customer Relations [The Email We Had To Use] “Customerservices@Thameslinkrailway.Com.” 4.
Unforeseen
Personal Circumstances:
At the time, I was not expecting to engage in extensive litigation work
concerning this matter. Additionally, I was involved in redecorating my flat,
which rendered my computer console unusable and prevented me from submitting
the claim promptly. The unexpected downtime and additional work further
contributed to the delay in claim submission. o Proof: Documentation titled "17. Decorating-Updates-29-10-24-till-27-11-24" provides evidence of the ongoing
redecoration work and the impact on my ability to access and use my computer
for claim submission. Relevant
UK Laws and Regulations: 1.
Rail
Passengers' Rights and Obligations Regulation (EC) No 1371/2007: This regulation enhances and strengthens
the rights of rail passengers, particularly in the areas of information
provision, compensation, and assistance. It applies to both international and
domestic services in the UK. According to this regulation, passengers are
entitled to compensation for delays, cancellations, and disruptions,
regardless of the cause. 2.
Consumer
Rights Act 2015: This
act provides protection for consumers against unfair treatment and ensures
that services are provided with reasonable care and skill. Under this act,
passengers have the right to expect that train services will be provided as
advertised and that any disruptions will be handled fairly and transparently.
3.
National
Rail - Conditions of Travel:
These conditions outline the rights and responsibilities of passengers and
train operators. They include provisions for compensation in the event of
delays, cancellations, and disruptions. Passengers are entitled to
compensation if their journey is delayed by more than a certain amount of
time, regardless of the cause. Addressing
Rejection Reasons: 1. Scheduled
Service Changes Due to Planned Engineering Work: o
Response: While it is understood that planned
engineering work is necessary, the Rail
Passengers' Rights and Obligations Regulation (EC) No 1371/2007, Consumer
Rights Act 2015, and National Rail Conditions of Travel stipulate that
passengers are entitled to compensation for delays, cancellations, and
disruptions, regardless of the cause. The regulation aims to
protect passengers from undue financial
burdens and ensure fair treatment, even
during planned engineering works.
2. Advance
Notice and Information Provided to Passengers: o
Response: While advance notice of service changes is
appreciated, the exceptional circumstances I faced, including a Family
Medical Emergency and Technical Issues With The Claim Submission
Process, prevented me from accessing and acting on this information
promptly. The Consumer Rights Act 2015
requires that services be provided with reasonable care and skill, and any
disruption should be handled fairly and transparently. The technical issues
with your website further hindered my ability to submit the claim within the
stipulated timeframe. Subject
Access Requests: •
A
Complete Copy Of The: “Delay Repay Scheme Insurance Documents.” •
A
Complete Copy Of The: “Public Liability Insurance.” •
A
Complete Copy Of Any Other: “Insurance Policies That May Cover Aspects Of My
Claim.” I
intend to file an “N1” claim form with the lower courts to request compensation
if this matter cannot be addressed satisfactorily to recover my costs and
losses internally within the company. While
I understand and agree that maintenance work is essential to keep train
services running smoothly, and it is usually scheduled during quieter times
like weekends or overnight, I believe that my exceptional circumstances
warrant a reconsideration of my claim. Thank
you for your time and assistance. Kind regards, Simon
Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3
7JQ. Email: Re_Wired@Ymail.Com. Tel: +44786421751. Weblink
To My Website: https://horrificcorruption.com/. Weblink
To These Case Files : https://horrific-corruption-files.webhop.me/PNC66/1.%20PNCErrors-and-Its-Other-Claims/05-01-25-till-25-01-25-File-Locked4Sharing/Teeth-14-01-25/. |
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05. 05th Received |
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On Friday 28
February 2025 at 16:41:37 GMT, Ahmed Jama <ahmed.jama@gtrailway.com> wrote: Dear Simon, I am writing in
response to your recent email in relation to your journey on 12 January 2025.
I am sorry to hear that you experienced issues with your journey and are
unhappy with the response received. I understand that you would like your
claim to be reviewed outside of the 28-day timescale due to exceptional
circumstances. The 28-day time
limit provided is for Delay Repay claims and any other requests are not
subject to a 28-day timescale to submit a claim. I understand that you have
requested reimbursement of train tickets, bus fares, cab fare, missed cab
fare, dinner bill and loss of downtime. We are able to look into your request
at any point and it is only the Delay Repay compensation scheme you need to
submit an application for within 28 days. Although a claim
was not submitted within 28 days for the train tickets through Delay Repay,
I’ll be happy to look into your claims for all costs. At this stage, I will
investigate each aspect of your claim further and may need some additional
information to ensure I have understood each part of your journey correctly. Before I go
further, I can see that you are making a Subject Access Request for insurance
documents. Requests through a Subject Access Requests are provided for
information we hold about individual customers. However, as we don’t have any
insurance documents recorded against your personal records, there isn’t any
information to supply. You stated that you
took a coach from Gatwick Airport station which had taken 45 minutes to reach
an alternative station. Can you please confirm the train station you
travelled to and the departure time of the train
taken? Kind Regards, Ahmed Jama Customer Relations
Advisor Govia Thameslink Railway (GTR)
Email: ahmed.jama@gtrailway.com Govia Thameslink Railway Limited Registered in
England and Wales No. 07934306. Registered office:
3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE This email is sent
subject to our email disclaimer which can be accessed here |
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06. 06th Sent
01-03-25 |
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From: Rewired <re_wired@ymail.com> Sent: 01 March 2025 11:27 To: Ahmed Jama <ahmed.jama@gtrailway.com> Subject: Re: 20250224-730595 Subject: Follow-Up on
Compensation Claim for Journey on 12 January 2025 Dear Ahmed
Jama, Thank you for your
detailed response to my email and for your willingness to review my compensation
claim despite all the exceptional circumstances that delayed my submission. I appreciate the
clarification regarding the 28-day submission limit for the Delay Repay
scheme and the distinction between this and other reimbursement claims. Based
on your explanation, I understand that my compensation request for train
tickets, bus fares, cab fare, missed cab fare, dinner bill, and loss of
downtime can still be considered, even though my Delay Repay claim was not
submitted within the 28-day window. Your email implies that Thameslink is
willing to review and potentially compensate me for the various costs I
incurred under your broader Customer Service and Goodwill Policies.
and/or the specific Delay Repay Scheme. To assist you in
your investigation, please find the following details of my journey and the
additional expenses incurred: 1. Train Tickets: As prior
Invoiced! 2. Bus Fares: As prior
Invoiced! 3. Cab Fares: As prior
Invoiced! 4. Missed Cab Fare: As prior
Invoiced! 5. Dinner Bill: Misplaced! 6. Loss of Downtime: As prior
Invoiced! Regarding the
Subject Access Request for insurance documents, I appreciate your explanation
that such documents are not recorded against my personal records. However, I
kindly request information on Thameslink's compensation and liability
policies, including the Delay Repay Scheme Insurance Documents and Public
Liability Insurance. This information will greatly help in understanding the
extent of coverage and support available for passenger's experiencing
disruptions. Although I understand that Thameslink is a private company and
not subject to the Freedom of Information Act (FOIA), I believe that
transparency in these matters is important for passengers seeking
compensation. I would greatly appreciate your cooperation in providing this
information or guiding me on how I might access these documents through
formal channels. Additionally, in
response to your query, I confirm that after taking a coach from Gatwick
Airport station, I travelled to East Grinstead and was to take the
train departing at 12:32 PM Southern train from East Grinstead to
London Bridge, until the delays held us back. Thank you for your
continued assistance in this matter. I look forward to your prompt response
and resolution of my compensation claim. Please feel free to contact me if
you require any further information or clarification. Kind regards, Simon Paul Cordell Address: 109 Burncroft
Avenue, Enfield, London, EN3 7JQ Email: Re Wired@Ymail.com Tel: +447864217519 |
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07. 07th Received |
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On Monday 3 March
2025 at 15:21:21 GMT, Ahmed Jama <ahmed.jama@gtrailway.com> wrote: Dear Simon Thank you for your
email, you mention that delays held you back can you please clarify was this
a delay to the 12:32pm train service from East Grinstead? As of yet i haven't been able to verify the route you were delayed
on for over an hour and need confirmation on the part of the journey you had
taken which was delayed. Was it a coach to
East Grinstead follow by the 12:32pm train that you had taken? Kind Regards, Ahmed Jama Customer Relations Advisor Govia Thameslink
Railway (GTR)
Govia Thameslink Railway Limited Registered in
England and Wales No. 07934306. Registered office: 3rd Floor, 41-51 Grey
Street, Newcastle upon Tyne, NE1 6EE This email is sent subject to our email
disclaimer which can be accessed here |
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08. 08th
Sent-03-03-25 |
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From: Rewired <re_wired@ymail.com> Sent: 03
March 2025 16:29 To: Ahmed Jama <ahmed.jama@gtrailway.com> Subject: Re:
20250224-730595
This message came
from outside your organization. Subject: For Now-Up on
Compensation Claim for Journey on 12 January 2025. Dear Ahmed Jama, Thank you for your
response and for looking into my claim further. To clarify, the delay
was due to the “12:00 PM Southern Rail Train from Gatwick Airport to
East Grinstead Not Running.” This situation was initially
acknowledged and explained by Izaak from your Customer Service Relations
team. As Izaak mentioned: • "In regard to your additional costs
that were incurred due to the 12:02 Gatwick service to London Bridge not
running, compensation is not available if a service has been removed or
changed as a result of planned engineering work. This is because the journey
claimed for is not valid if it is not scheduled. The valid journey would be
the one involving the rail replacement, and as that ran as scheduled and was
published in advance for customers to see, we cannot offer you anything at
this time." To my understanding
we both arrived at “Gatwick Airport” expecting to take the
train to “London Bridge,” which had one scheduled stop along
the route as reflected in the receipt for my: “TFL Train Travel Tickets.”
However, a replacement coach service was provided for the first part of the
route. We took this coach from Gatwick Airport and arrived at another train
station along the same route, most likely “East Grinstead.” where
we were intended by train staff to quickly board the train waiting to leave
that station to London Bridge and this is the train I took a picture of the
delayed re pay scheme as prior evidenced. Unfortunately, as we are both
unfamiliar with the local area “Being from North London.” we
cannot 100% confirm the exact train station or service details beyond this
point, without contacting yourselves! I hope this
additional information assists in verifying the details of our journey.
Please do let me know if further clarification is needed. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue,
Enfield, London, EN3 7JQ Email: Re Wired@Ymail.com Tel: +447864217519. |
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09. 09th Received |
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On Thursday 6 March
2025 at 14:26:25 GMT, Ahmed Jama <ahmed.jama@gtrailway.com> wrote: Dear Simon Thank you for your email
and the additional information. I have had a look through the services
scheduled to run on 12 January 2025. On this date engineering work was taking
place between Gatwick Airport and East Croydon which had resulted in line
closures. Engineering work is
an important part of running a reliable rail network. Where engineering work
is scheduled, we make arrangements for alternative services to be available
for customers to continue travelling. Arrangements can also include
replacement bus services. Online journey planners are updated in advance so
that customers can plan their journeys using the alternatives. We do not operate a
train service between Gatwick Airport and East Grinstead. There are services
between Gatwick Airport and London Bridge and also from East Grinstead to
London Bridge. Due to the engineering work taking place, some replacement bus
services were in operation. This included replacement bus services between
Gatwick Airport and East Grinstead to enable customers travelling to London
to connect to the trains from East Grinstead. The 12pm service
you mention was a replacement bus service and your planned journey included
this bus service. I can confirm there were no train cancellations as trains
do not operate between Gatwick Airport and East Grinstead. As your train
itinerary included the 12pm service from Gatwick Airport to East Grinstead,
the information about bus replacements was fully updated when you had
purchased your ticket. As this service was always scheduled to be a
replacement bus service and was part of the itinerary you were provided with.
We are unable to provide any compensation as this was the planned route on
the day. Please let me know if you have any questions. Kind Regards, Ahmed
Jama Customer Relations
Advisor Govia Thameslink Railway (GTR)
Govia Thameslink Railway Limited Registered in
England and Wales No. 07934306. Registered office: 3rd
Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE This email is sent
subject to our email disclaimer which can be accessed here |
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From: Simon
Paul Cordell <re_wired@ymail.com>; Received: Wed
Mar 12 2025 23:26:54 GMT+0000 (Greenwich Mean Time) To: Ahmed
Jama <ahmed.jama@gtrailway.com>;
Ahmed Jama <ahmed.jama@gtrailway.com>;
Subject:
Re:
20250224-730595 Subject:
Response to Claim Ref: 20250224-730595 - Compensation and Legal Fees for 12th
of January 2025. Dear Ahmed Jama, I
am writing to formally submit my compensation claim related to the disrupted
service on Southern Railway. Please find the details of my claim below: •
Additional expenses incurred due to the
disrupted service: £196.80 2.
Legal Fees: •
Legal Fees: £10,095.00 •
Legal Expenses: £149.28 •
Subtotal: £10,095.00 + £149.28 =
£10,244.28 •
For the undue stress, inconvenience, and
disruption caused, impacting on the quality of my travel and overall
experience. •
Any additional legal fees I incur while
acting in litigation for this claim. •
Stress: This is documented in the claim file
titled; “Days Worked Under Stress.” •
£10,441.08; This includes the legal
fees, expenses for pursuing litigation. Thank
you for your attention to this matter. Please confirm receipt of this email
and provide an update on the processing of my claim. Kind
regards, Simon
Paul Cordell
Date: 12/03/2025 Name: Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 Subject: Response to Claim Ref: 20250224-730595 - Compensation and
Legal Fees for 12th of January 2025. Dear Ahmed Jama, Thank you for your recent response. However, I must express my serious
concerns about the handling of my case and the information provided by your
team. It has become evident that the information shared with me was
incomplete and misleading, impacting my ability to seek fair compensation and
justice. Misleading Information and Deliberate Attempts to
Obfuscate I have reviewed the traffic management records and train schedules for 12th
of January 2025, and it is clear that the service on this date was
significantly disrupted. Despite these disruptions, it seems that your team,
including yourself, was well aware of the replacement coach services and the
exact train timings but chose to withhold this critical information. To clarify: 1)
Coach Service from Gatwick Airport to East Grinstead: I departed at 12:00 PM on a
replacement coach service. The estimated travel time was around 30 minutes,
meaning I arrived at East Grinstead at approximately 12:30 PM. 2)
Non-Existence of the 12:32 PM Train: Due to the disruptions, there was
no 12:32 PM train from East Grinstead to London Bridge, contradicting
the information provided on the Omio website. Instead, the next available
train was at 1:12 PM. 3)
Scheduled Train Services: On the disrupted schedule, only 9 trains were running from
East Grinstead to London Bridge, compared to the typical 32 trains per
day under normal conditions. This discrepancy was never communicated to me. Timeline and Impact of Delays
Unacceptable Handling of the Claim Given the above timeline and evidence, it is evident that the lack of
transparency and the failure to update me on the actual train schedules led
to significant delays and financial losses. Your team had access to this
information but chose to provide misleading details, further delaying my
journey and causing undue stress. Neglect in Disclosing Insurance Policy’s Additionally, your team has consistently avoided disclosing the
insurance policy as requested. This lack of transparency further demonstrates
neglect towards my claim and undermines my ability to seek proper resolution
and compensation. Relevant Laws, Regulations, and Standards To support my claim, I would like to highlight the following laws,
regulations, and standards: 1)
The Compensation “Claims Management Services” Regulations 2006: ·
These regulations outline the requirements for claims management
services, including the need for transparency and proper handling of claims. Your
team’s failure to disclose critical information and the insurance policy
violates these regulations. 2)
Consumer Rights Act 2015: ·
This act protects consumers from unfair practices and ensures that they
receive accurate information about services. The misleading information
provided by your team breaches this act. 3)
Financial Conduct Authority “FCA” Regulations: ·
The FCA regulates claims management companies to ensure high standards
of conduct and consumer protection. Your team’s actions fall short of these
standards. Exceptional Circumstances 2: The 4th Urgent Request for Reconsideration of
Compensation Email: Dated: 22 of February 2025. 1) Multiple Simultaneous Claims: ·
While on holiday, three significant negative events beyond my control
occurred simultaneously. Addressing all three claims—Trip.com & Airlines,
Southern Rail & Thameslink, and Dentafly Clinic—has been extremely
challenging and unfair. The mental and emotional toll of managing these
claims has delayed my ability to submit within the required timeframe. 2) Disclosure and Acceptance: ·
In my prior email to Southern Rail, I explained the interconnected
nature of these claims and their cumulative impact. This disclosure was accepted,
granting credibility to my reasons and allowing the claim to proceed under
those grounds. 3) Proof: ·
Documentation titled "01. Trip to Turkey to get My Teeth Fixed.docx,”" provides evidence of the concurrent issues and their impact on
my ability to promptly file the claims. 4) Details of Claims: 1+
Trip.com & Airlines Claim: ·
Misleading baggage policies, additional charges, missed flights, and
out-of-pocket expenses. ·
Financial losses and undue stress. 2+
Southern Rail & Thameslink Claim: ·
Service disruptions, delays, and additional travel costs. ·
Delays, financial losses, and missed connections. 3+
Dentafly Clinic Claim: ·
Dental treatment complications and related expenses. ·
Health issues, financial burdens, and emotional stress. 5) Interconnected Nature: ·
These claims are intertwined, and the resolution of one impacts the
others. It's essential to address them collectively for a fair compensation.
The hours I have worked to manage these claims should be compensated
accordingly. 6) Extracted Snippet: ·
“Multiple Simultaneous Claims: While away on holiday, three significant
negative events beyond my control occurred, including this compensation
claim. Addressing all three complaints simultaneously has been extremely
challenging and unfair. The mental and emotional toll of managing multiple
claims has further delayed my ability to submit the claim within the required
timeframe. o Proof: Documentation titled "01. Trip to
Turkey to get My Teeth Fixed.docx,” provides evidence of the other concurrent issues and
their impact on my ability to promptly file the compensation claim.” 7) New Disclosed Weblink: ·
I am sharing a new web link that provides access to the claim files
related to these ongoing proceedings. You can find these documents hosted on
my dedicated webpage. 8) The link is as follows: 9) Purpose of the Disclosed Weblink ·
This webpage contains important documentation that outlines the various
claims I have filed. Each file has been organized and subject matter to
facilitate easy navigation and review. 10) Contents of the Page ·
The files on this web link cover specific issues I encountered and the
claims I have submitted in response. The organization of these documents is
intended to provide clarity and a comprehensive overview of my situation. 11) Access Instructions ·
To view the documents, simply click on the link above. Please note that
there may be access restrictions in place, and you might need the appropriate
permissions to view some of the files. 1)
I encourage you to review these files for a better understanding of the
claims I am pursuing. If you have any questions or require further assistance
in accessing these documents, please do not hesitate to reach out. Dates Equaling To Liability That We Are Accounting
For
Days I Working Diligently Under Stress From the moment we returned home on 12th January 2025,
I began the arduous task of documenting our experience, analyzing the
financial losses, and preparing our compensation claim. The following dates
reflect the days spent working diligently under stress to address this
matter: ·
Documenting and Analyzing Events: January 12, 2025 - January 15, 2025 ·
Drafting the Compensation Claims: January 16, 2025 - January 18, 2025
Throughout this period, I meticulously reviewed receipts, email
communications, and website information to compile a comprehensive claim,
alongside other exceptional circumstances I faced. The emotional toll of
revisiting the stressful experiences, coupled with the pressure to ensure a
thorough and accurate presentation, added to the overall burden. Compensation Claim ·
Considering the recent circumstances, I therefore demand compensation
for the following: 1)
Total Financial Impact: ·
Additional expenses incurred due to the disrupted service: £196.80 2)
Legal Fees: ·
Legal Fees: £10,095.00 ·
Legal Expenses: £149.28 ·
Subtotal: £10,095.00 + £149.28 = £10,244.28 3)
Additional Compensation: ·
For the undue stress, inconvenience, and disruption caused, impacting
on the quality of my travel and overall experience. 4)
Future Costs: ·
Any additional legal fees I incur while acting in litigation for this
claim. ·
Stress: This is documented in the claim file titled; “Days Worked Under
Stress.” 5)
Total Requested: ·
£10,441.08: This includes the legal fees and expenses for pursuing litigation. Detailed Breakdown of Work Hours and Calculations
(Updated to 10th March 2025) 1) Researching Legal Rights and
Consumer Protection Laws: ·
Extensive time spent researching consumer protection laws and
regulations applicable to this case. ·
Costs incurred for accessing legal resources and materials. 2) Gathering and Organizing Evidence: ·
Time invested in gathering, organizing, and presenting evidence to
support my claim. ·
Expenses related to printing and compiling documentation, including
receipts and screenshots. 3) Drafting and Submitting
Correspondence: ·
Time spent drafting formal complaints, correspondence, and resolution
proposals. ·
Costs for printing and administrative tasks. Explanation of Hours Worked and Timeline From 12th January 2025 to today, 12th March 2025, it's exactly 60
days and I have worked 7 days a week. Out of these 60 days, I took
6 hours off for hospital appointments. My working hours are as
follows: Simplified Total Hours Calculation: 1)
Daily Work Timeline: ·
For 14 days, working 14 hours/day = 196 hours. ·
For 16 days, working 15 hours/day = 240 hours. ·
For 13 days, working 17 hours/day = 221 hours. ·
For 20 days, working 14 hours/day = 280 hours. 2)
Summing Up Total Hours: ·
196 + 240 + 221 + 280 = 937 hours. 3)
Subtracting Hospital Appointments: ·
937 - 6 hours = 931 total hours worked. Splitting 931 Hours Across Three Claims 1)
Trip.com & Airlines Claim ·
Total Hours: 931 × (355 ÷ 861) ≈ 383 hours ·
Night Shift Hours: 383 × (48 ÷ 355) ≈ 52 hours ·
Overtime Hours: 383 × (175 ÷ 355) ≈ 189 hours ·
Regular Hours: 383 × (132 ÷ 355) ≈ 142 hours 2)
Southern Rail & Thameslink Claim ·
Total Hours: 931 × (290 ÷ 861) ≈ 313 hours ·
Night Shift Hours: 313 × (38 ÷ 290) ≈ 41 hours ·
Overtime Hours: 313 × (145 ÷ 290) ≈ 157 hours ·
Regular Hours: 313 × (107 ÷ 290) ≈ 115 hours 3)
3. Dentafly Clinic Claim ·
Total Hours: 931 × (216 ÷ 861) ≈ 235 hours ·
Night Shift Hours: 235 × (30 ÷ 216) ≈ 33 hours ·
Overtime Hours: 235 × (110 ÷ 216) ≈ 120 hours ·
Regular Hours: 235 × (76 ÷ 216) ≈ 82 hours Summary of Updated Hours
Breakdown of Work Hours Comprehensive Work Timeline with Liabilities, Emails,
and Detailed Hours Liabilities: Dates Equaling To Liability That We Are
Accounting For
Work Timeline for 14 Days (9:00 AM – 11:00 PM / 14
Hours per Day) Single Day on Its Own: 12th January 2025
Work Timeline for 14 Days: 13th January 2025 – 26th January
2025 (9:00 AM – 11:00 PM / 14 Hours Per Day)
Work Timeline for 16 Days: (9:00 AM – 12:00 Midnight
/ 15 Hours per Day)
Work Timeline for 13 Days (9:00 AM – 2:00 AM / 17
Hours Per Day)
Work Timeline for 19 Days (9:00 AM – 11:00 PM / 14
Hours Per Day)
·
I attempted to send the First email on the 9th of February 2025,
this was unsuccessful due to their website not accepting the documents. ·
And I managed to send the First Email on the 12th of
February 2025. ·
I continued overviewing the sent correspondence and addressed the
issues in the “Trip.com, EasyJet and Sunexpress” claim files until the ·
The Second Email I received email 18th of February 2025,
when I received an email from Thameslink. ·
The work continued on the “Omio, Thameslink, and Southern Rail” claim
and I received the Third Email
this was for Contacting customer service on the 18th of
February 2025 and was a satisfaction survey. ·
The Fourth Email was sent on the 22nd of February 2025
to do with “Omio, Thameslink, and Southern Rail” claim. ·
I continued to focus my work on all three claims simultaneously as this
would be beneficial to all involved due to three insurance claims being of a
similar nature to one another. · The 24th of
February 2025, I sent the first email to “Trip.com, EasyJet,
& SunExpress” ·
On the 28th of February 2025, I received the Fifth
Email from “Omio, Thameslink, and Southern Rail” which was
another official correspondence that needed addressing ·
I completed this file by the 1st
of March 2025 when the Sixth Email was sent by me to “Omio,
Thameslink, and Southern Rail” ·
I then focused mostly on the “Trip.com claim and Co.” ·
The Seventh Email was received on the 3rd of March 2025,
·
This caused the Eight Email to be sent on the same day, which
was the 03rd of March 2025. ·
I yet again continued working around the clock until the 6th of
March 2025 was the day when I received the Ninth Email and had
to do more work to reply. ·
I’m now working on the Tenth Email to be sent But all the while
I have not stopped working on all 3 files. Work Log: Structured and Ready for Claim
Contextual Summary for “2025-02-28.” The File “Sent” included:
The Work Included: 1)
Documented Communications: ·
Email exchanges, chat logs, and official correspondences that
illustrate the intent and actions of relevant parties. These documents
directly correlate with the claims of misconduct/irregularities. 2)
Financial Records: ·
Statements and transaction logs that provide quantitative backing to
our assertions. They aid in tracing financial flows that are being disputed,
thus reinforcing our argument regarding financial discrepancies. 3)
Analytical Reports: ·
Summaries of findings and analyses that delve into the implications of
the evidence presented. This should help contextualize the raw data and
clarify how it aligns in this claim. 4)
Visual Evidence: ·
Charts, images, and diagrams that visually represent the data, making complex
information accessible and easily understandable. Such materials enhance the
narrative we’re presenting. Total Hours Calculation based on the revised figures: 1)
196 hours (14 days at 14 hours/day) 2)
240 hours (16 days at 15 hours/day) 3)
221 hours (13 days at 17 hours/day) 4)
266 hours (19 days at 14 hours/day) 5)
Minus 6 hours for hospital appointments Total Hours Worked = 931 hours These hours will next be divided into regular hours, night shifts,
and overtime, and then split across the three claims. Categorization of Hours Regular Hours 1)
Hours worked under the standard 8-hour/day threshold: a) Regular Hours = 931 −
(Night Shifts + Overtime) ·
Total Night Shifts = 126 hours ·
Total Overtime = 480 hours 931 − (126 + 480) = 325
Hours × £25/hour Regular Hours Total: 325 × £25 = £8,125.00 Overtime Hours (Time-and-a-Half) 1)
Hours beyond 8 hours/day during extended workdays: a) 50% of total hours fall under
overtime = 480 hours × £37.50/hour ·
Overtime Hours Total: 480 × £37.50 = £18,000.00 Note for 50% Overtime Overtime was calculated as 50% of total hours based on work
consistently extending beyond 8 hours per day. Time-tracking data is available to substantiate this breakdown, as
detailed in the “Work Log: Structured and Ready for Claim!”
section. 1)
Minimum Wage Calculation Trip.com & Airlines Claim (383 hours) a) Regular Rate (£11/hour): Regular
hours = 142 hours × £11/hour = £1,562.00 b) Overtime Rate (£16.50/hour):
Overtime hours = 189 hours × £16.50/hour = £3,118.50 c) Night Shift Rate (£14.30/hour):
Night shift hours = 52 hours × £14.30/hour = £743.60 Total Minimum
Wage (Trip.com): £1,562.00 + £3,118.50 + £743.60 = £5,424.10 Southern Rail & Thameslink Claim (313 hours) a) Regular Rate (£11/hour): Regular
hours = 115 hours × £11/hour = £1,265.00 b) Overtime Rate (£16.50/hour):
Overtime hours = 157 hours × £16.50/hour = £2,590.50 c) Night Shift Rate (£14.30/hour):
Night shift hours = 41 hours × £14.30/hour = £586.30 Total Minimum
Wage (Southern Rail): £1,265.00 + £2,590.50 + £586.30 = £4,441.80 Dentafly Clinic Claim (235 hours) a) Regular Rate (£11/hour): Regular
hours = 82 hours × £11/hour = £902.00 b) Overtime Rate (£16.50/hour):
Overtime hours = 120 hours × £16.50/hour = £1,980.00 c) Night Shift Rate (£14.30/hour):
Night shift hours = 33 hours × £14.30/hour = £471.90 Total Minimum
Wage (Dentafly Clinic): £902.00 + £1,980.00 + £471.90 = £3,353.90 2)
Quarter Solicitor Fee Trip.com & Airlines Claim (383 hours) a) Regular Rate (£25/hour): Regular
hours = 142 hours × £25/hour = £3,550.00 b) Overtime Rate (£37.50/hour):
Overtime hours = 189 hours × £37.50/hour = £7,087.50 c) Night Shift Rate (£32.50/hour):
Night shift hours = 52 hours × £32.50/hour = £1,690.00 Total
Solicitor Fees (Trip.com): £3,550.00 + £7,087.50 + £1,690.00 = £12,327.50 Southern Rail & Thameslink Claim (313 hours) a) Regular Rate (£25/hour): Regular
hours = 115 hours × £25/hour = £2,875.00 b) Overtime Rate (£37.50/hour):
Overtime hours = 157 hours × £37.50/hour = £5,887.50 c) Night Shift Rate (£32.50/hour):
Night shift hours = 41 hours × £32.50/hour = £1,332.50 Total
Solicitor Fees (Southern Rail): £2,875.00 + £5,887.50 + £1,332.50 = £10,095.00 Dentafly Clinic Claim (235 hours) a) Regular Rate (£25/hour): Regular
hours = 82 hours × £25/hour = £2,050.00 b) Overtime Rate (£37.50/hour):
Overtime hours = 120 hours × £37.50/hour = £4,500.00 c) Night Shift Rate (£32.50/hour):
Night shift hours = 33 hours × £32.50/hour = £1,072.50 Total
Solicitor Fees (Dentafly Clinic): £2,050.00 + £4,500.00 + £1,072.50 = £7,622.50
Verification and Evidence 1)
Solicitor Fees in London, UK: ·
Average Hourly Rate: Solicitors in London typically charge between £150 to £600 per hour
depending on experience and specialization. ·
Example Reference: The Law Society and other legal resources. ·
https://www.lawsociety.org.uk/ and other legal resources. 2)
Minimum Wage in London, UK: ·
Current Minimum Wage: As of April 2024, the minimum wage in London is £10.90 per hour
for workers aged 23 and over. ·
Example Reference: UK Government - Minimum Wage Rates ·
https://www.gov.uk/national-minimum-wage-rates Night Shift Hours (9 PM to 11 PM and beyond) 2 hours/day for each night worked across all scenarios: a) Night Shifts = 126
hours Night Shift Time Blocks
Daily 24-Hour Work Schedule “For One Typical Day”
Updated Night Shift Hours
Total Night Shift Hours = 126 hours. Total Night Shift Hours 1)
Night Shift Hours: ·
126 hours were calculated based on documented work between 9 PM and 2 AM.
Tasks during this time included drafting correspondence, reviewing evidence,
and preparing legal responses. 2)
Overtime Hours: ·
480 hours were calculated as 50% of total hours worked, representing consistent
work beyond the standard 8-hour daily threshold. These hours were allocated
to urgent tasks requiring immediate action and additional focus. 3)
Regular Hours: ·
325 hours were classified under regular work tasks completed during standard
hours (9 AM–5 PM). These tasks primarily included organizing evidence,
researching consumer rights, and drafting claims Explanation of Hours Table The figures provided in the updated summary table represent the current
state of my compensation claims. These sums have been carefully calculated
based on detailed documentation of expenses, work hours, and legal fees
associated with each claim. Here's how the totals have been worked out so
far: Solicitor Fees and Additional Expenses Solicitors’ Fees: These are the charges for the legal services provided by a solicitor,
covering their time, expertise, and the work they do on a case. This might
include:
The expenses that can be claimed in compensation claims depend on the
nature of the claim, whether it's related to travel disruptions, negligence,
or other incidents. For claims such as these, the following categories of
expenses are included: 1)
Client Out-of-Pocket Expenses: ·
Direct costs incurred by the claimant due to the incident. Examples include
alternative travel arrangements, meals, accommodation, and other necessary
expenses. 2)
Solicitor’s Out-of-Pocket Expenses: ·
Costs incurred by solicitors while acting in a legal capacity, such as
travel expenses, postage, printing, or other necessary disbursements directly
related to handling the claim. 3)
Legal Fees: ·
Professional fees charged by solicitors for services rendered in
managing the claim. This includes legal advice, drafting documents, and
representing the client throughout the process. 4)
Lost Income: ·
Compensation for any income lost due to the incident, such as missed
workdays or a reduction in earnings resulting from the claimable event. 5)
Medical Costs: ·
Expenses related to medical treatment or additional care resulting from
injuries or negligence. This may also include rehabilitation, therapy, or
specialist consultations. Detail for Claim Submission: Legal Costs and
Reimbursement as a Litigant in Person As a litigant in person actively managing this claim, I am asserting my
legal right to recover costs associated with the extensive work required to
pursue fair resolution. This claim is in accordance with the principles
outlined in “Rule 46.5 of the Civil Procedure Rules (CPR)
in England and Wales,” which recognize the entitlement of
litigants in person to reasonable costs. The details of my claim include: 1)
Work Conducted: ·
Research into applicable laws, regulations, and consumer protection
standards relevant to this case. ·
Preparation, organization, and submission of claim materials, including
correspondence, evidence, and financial statements. ·
Responses to communications and addressing feedback from the involved
parties. 2)
Hours Worked: ·
“931 Hours,” calculated based on diligent record-keeping and time tracking, with a
breakdown provided for transparency. 3)
Compensation for Effort: ·
Standard hourly rate for litigants in person as prescribed under the CPR. ·
Adjustments for overtime hours incurred due to the complexities and
delays in this matter. 4)
Supporting Evidence: ·
Comprehensive logs of hours worked, correspondence exchanged, and
evidence compiled. ·
Proof of expenses incurred, such as fees for printing, administrative
tasks, and disbursements directly related to this claim. In light of these factors, I request that the court & accused as
liable recognize and award the legal fees and costs outlined above as part of
the claim settlement. Summary Total as of so far!
Expense Sheet For “Trip.Com” Broken Down Into
Three Compensation Claims 1)
Printing Costs Split by Claims
2)
Electricity Costs
Total Electricity Costs: £10.2 Revised Electricity Costs Total Weekly Electricity Cost: £40.00
1)
Cost for 8 full weeks: £40 × 8 = £320.00 2)
Cost for 2 additional days (2/7 of £40): £40 × (2 ÷ 7) = £11.43 3)
Total Electricity Cost for the Period: £320.00 + £11.43 = £331.43 Adjusted Usage Breakdown 1)
Personal Usage: 4% 2)
Printer Usage at Work: 5% 3)
Computer Usage at Work: 55% (reflecting higher reliance) 4)
Lighting and Utilities at Work: 36% Allocation of Costs:
Splitting Across Three Claims The electricity costs are distributed proportionally based on workload:
Final Electricity Costs Per Claim
Verification Notes 1)
Personal Usage: Reduced to 4% to account for minimal personal impact. 2)
Printer Usage at Work: Reduced to 5% for lower demand. 3)
Computer Usage at Work: Increased to 55% as the primary tool for claims preparation. 4)
Lighting and Utilities at Work: Adjusted to 36% to reflect office usage. 3)
Communication Costs
Total Communication Costs: £105.08 Step-by-Step Breakdown of Data Usage and Costs Step 1: Total Days in the Period From 12th January 2025 to 10th March 2025: ·
12th January to 31st January: 20 days ·
Full February (2025, not a leap year): 28 days ·
1st March to 10th March: 10 days Total Days: 20 + 28 + 10 = 58 days Step 2: Virgin Media Monthly Cost ·
My monthly Virgin Media bill is £55.00. ·
Monthly costs are based on an average of 30.42 days per month. ·
Daily cost of Virgin Media: £55.00 ÷ 30.42 = £1.81 per day Step 3: Total Cost for 58 Days ·
£1.81 per day × 58 days = £104.98 Step 4: Data Usage at £2.00 per GB ·
At a rate of £2.00 per GB, the amount of data the three claims
have used is: £104.98 ÷ £2.00 = 52.49 GB Result The Liable has used approximately 52.49 GB of data from 12th
January to 10th March 2025, now charged at £2.00 per GB. Table for Data Usage
Step 2: Proportional Split Proportions are based on workload percentages: ·
Trip.com: 40% ·
Southern Rail: 30% ·
Dentafly Clinic: 30% Step 3: Final Distribution
Totals (£): ·
Trip.com: £0.04 (phone) + £41.99 (internet) = £42.03 ·
Southern Rail: £0.03 (phone) + £31.49 (internet) = £31.52 ·
Dentafly Clinic: £0.03 (phone) + £31.49 (internet) = £31.52 Final Communication Costs Per Claim
Verification Notes 1) The total of £105.08 is split
proportionately across the three claims. 2) Categories include phone calls,
internet usage, and postage, with exact calculations provided. 3) Internet usage accounts for the
majority of the costs and is divided according to the workload percentages. 4)
Legal Expenses, Grand Totals Sheet
Verification Notes
1)
Printing Costs: ·
Based on actual usage of paper, ink, and printer maintenance. Receipts
for cartridges and paper are attached. 2)
Electricity Costs: ·
Calculated using the average kWh consumption of devices and the current
electricity rate (£0.34 per kWh). 3)
Communication Costs: ·
Includes phone bills, internet usage, and postage receipts. 4)
Administrative Costs: ·
Time tracked for drafting and organizing evidence, calculated at
£25/hour. 5)
Legal Fees: ·
Based on solicitor invoices for consultation and document preparation. Solicitor Fees and Additional
Expenses: Verification and Evidence 1)
Printing Costs: ·
Estimated Cost per Page: £0.10 (including paper, ink, and
printer maintenance). ·
Calculation: Total printing costs = Cost per page × Number of pages printed. 2)
Example Reference: ·
Printing Cost Calculator: https://www.printingcostcalculator.com/. Legal Fees and Expenses 1)
My Out-of-Pocket Expenses (£): These represent direct costs I
personally incurred, including travel expenses, food and drink, baggage fees,
and other related expenditures. Each item is backed by receipts and allocated
to the respective case. 2)
Solicitor Out-of-Pocket Expenses (£): This includes additional costs incurred
by a solicitor, such as printing, postage, and administrative expenses. 3)
Minimum Wage Hours Cost (£): This reflects the time I dedicated
to working on each claim, valued at £11 per hour. This figure
accounts for the minimum wage and the effort I invested in preparing,
researching, and presenting the claim. 4)
Solicitor’s Fees (£): These are the legal fees charged by
the solicitor, which can range from £100 to £600 or more per hour.
Given the complex nature of this case and its two associated side claims, a
solicitor at a lower rate may not possess the necessary qualifications to
effectively handle this matter. The fees cover professional representation,
including consultations, case preparation, and correspondence. Calculations
include standard, overtime, and night shift rates. Summary Total as of so far!
+ Legal Expenses, Grand Totals Sheet
Summary Total As of So Far Including All Work Shifts,
Legal Fees and Legal Expenses: Trip.com (£)
Southern Rail (£)
Dentafly Clinic (£)
Calculations so Far at Minimum Wage for Each Company:
Legal Fees and Expenses Verification of Totals 1)
The Total Compensation (£) is calculated as the sum of: ·
Solicitor Fees (Regular Rate). ·
Overtime Fees. ·
Night Shift Fees. ·
Legal-Fees Out-of-Pocket Expenses. Additional Costs Specific to Claims Next is the updated “Compensation Breakdown,”
incorporating “Legal-Fees & Legal-Out-of-Pocket Expenses (£)”
and including “Client Out-of-Pocket Expenses (£)” for the
clarity of completeness: Dentafly Clinic Claim as of so far with Medical
Negligence Costs (£): This includes costs incurred due to medical negligence, such as
additional treatment or damages, and may include additional fees where
applicable. These are accounted for separately from the total off:
Teeth Turkey Claim – Updated Breakdown
Additional Costs and Totals
£21,630.00 + £7,771.78 = £29,401.78 Grand Total After All, Compensation with Solicitor
Fees: £29,401.78 Note: This grand total includes: 1)
The Medical Negligence Costs (£20,650.00). 2)
Additional expenses such as Legal Fees and Out-of-Pocket
Expenses, except Work Hours Costs, which are noted separately. 3)
Costs marked "Recovering" or "Negotiated With
Discretion" are pending confirmation or negotiation. The new total for Dentafly Clinic is £29,401.78 and here
is the revised information, based on Minimum Wage: 1)
Calculations for Minimum Wage so Far: ·
Trip.com: £197.94 + £5,424.10 = £5,622.04 ·
Southern Rail: £149.28 + £4,441.80 = £4,591.08 ·
Dentafly Clinic: £149.28 + £3,353.90 = £3,503.18 2)
Add with Client Out-of-Pocket Expenses & Fee: For Dentafly Clinic, we add: ·
Minimum Wage Work Hours Cost (Not Included in Totals): £3,503.18 ·
Client Out-of-Pocket Expenses & Fee: £21,630.00 3)
Calculation: £3,503.18 + £21,630.00 = £25,133.18 Total for Dentafly Clinic The Total Minimum Wage (£)
for Dentafly Clinic comes to:
Additional Legal Travel Expenses Sheet, “This
Section Has Already Been Implemented Into The Receipts!” 1)
Mileage Costs
Total Mileage Costs: £0.00 2)
Public Transport Costs
Total Public Transport Costs: £0.00 3)
Parking Fees
Total Parking Fees: £0.00
Total Fuel Costs: £0.00 5)
Miscellaneous Travel Costs
Total Miscellaneous Travel Costs: £0.00
My Notes:
Trip.com & Airlines Claim: Total Compensation 1)
Total Compensation so far (Without Professional Website Analysis Fees):
Additional Fees 1)
Website Analysis Report Fees
Total Analysis Fees: ·
£5,000.00 + £2,000.00 + £1,500.00 = £8,500.00 The Quarter Solicitor Fee and Legal Expenses Total is: ·
£12,327.50 + £8,500.00 = £20,827.50 Updated Breakdown of Trip.com Total Compensation
£51.50 + £53.40 + £40.00 + £216.90 + £46.00 + £23.00
+ £69.63 + £120.32 + £8,500.00 Client Total is: £9,120.75 £9,120.75 + £12,327.50 The Grand Total is: £21,448.25 1)
Mileage Costs
Total Mileage Costs: £0.00 2)
Public Transport Costs
Total Public Transport Costs: £0.00 3)
Parking Fees
Total Parking Fees: £0.00 4)
Fuel Costs
Total Fuel Costs: £0.00 5)
Miscellaneous Travel Costs
Total Miscellaneous Travel Costs: £0.00 Minimum Wage and Claim Totals 1)
Calculations for Minimum Wage so Far: ·
Trip.com: £197.94 + £5,424.10 = £5,622.04 ·
Southern Rail: £149.28 + £4,441.80 = £4,591.08 ·
Dentafly Clinic: £149.28 + £3,353.90 = £3,503.18 2)
Add with Client Out-of-Pocket Expenses & Fee: For Dentafly Clinic, we add: ·
Minimum Wage Work Hours Cost (Not Included in Totals): £5,622.04 ·
Client Out-of-Pocket Expenses & Fee: £9,120.75 3)
Calculation: £5,622.04 + £9,120.75 = £14,742.79 Total for Trip.com The Total Minimum Wage (£)
for Trip.com comes to:
Validation: 1)
ClaimScore Real-Time Claim Validation: ·
Provides data-driven backend analysis for claim validation. 2)
Consulting Fees Guide: ·
Offers insights into determining consulting fees with pricing analysis. 3)
Average Consulting Rates By Industry: ·
Provides industry benchmarks for consulting rates. a) ClaimScore Real-Time Claim
Validation: https://www.claimscore.ai/solutions/real-time-claim-validation: Provides data-driven backend analysis for claim validation. b) Consulting Fees Guide: https://www.consultingsuccess.com/consulting-fees: Offers insights into determining consulting fees with pricing analysis. c) Average Consulting Rates By Industry: https://consultingmavericks.com/start/other/average-consulting-rates-by-industry/: Provides industry benchmarks for consulting rates. My Notes: 1)
These resources can help verify the estimated fees and ensure they are
fair and competitive. Southern Railway Claim – Updated
Breakdown
Southern Rail (£)
Calculations so Far at Minimum Wage:
Updated Breakdown of Trip.com Total Compensation
£196.80 + £10,244.28 = £10,441.08 Additional Legal Travel Expenses Sheet, “This
Section Has Already Been Implemented Into The Receipts!” 1)
Mileage Costs
Total Mileage Costs: £0.00 2)
Public Transport Costs
Total Public Transport Costs: £0.00 3)
Parking Fees
Total Parking Fees: £0.00 4)
Fuel Costs
Total Fuel Costs: £0.00 5)
Miscellaneous Travel Costs
Total Miscellaneous Travel Costs: £0.00 Minimum Wage and Claim Totals 1)
Calculations for Minimum Wage so Far: ·
Trip.com: £197.94 + £5,424.10 = £5,622.04 ·
Southern Rail: £149.28 + £4,441.80 = £4,591.08 ·
Dentafly Clinic: £149.28 + £3,353.90 = £3,503.18 2)
Add with Client Out-of-Pocket Expenses & Fee: For Dentafly Clinic, we add: ·
Minimum Wage Work Hours Cost (Not Included in Totals): £4,591.08 ·
Client Out-of-Pocket Expenses & Fee: £196.80 3)
Calculation: £4,591.08 + £196.80= £4,787.88 Total for Trip.com The Total Minimum Wage (£) for Trip.com comes to:
Calculations for Minimum Wage so Far at Minimum Wage
for Each Company:
£4,591.08 + £196.80 = £4,787.88 Overall Total (Updated)
After-Tax Calculation “Southern Railway Claim!” Minimum Wage Total with – "Everything for
Now!" 1)
Total Income Before Tax: £4,787.88 2)
Personal Allowance (0% Tax): ·
£4,787.88 (untaxed) ·
Tax on this amount: £0 3)
Basic Rate (20%): ·
Taxable Income: £4,787.88 - £12,570 = £0 (since it's less than the
personal allowance) ·
Tax on this amount: £0 Total Tax for Minimum Wage Total: £0 Total After Tax for Minimum Wage Total: £4,787.88 The Quarter Solicitor Fee and Legal Expenses Total 1)
Total Income Before Tax: £10,441.08 2)
Personal Allowance (0% Tax): ·
£10,441.08 (untaxed) ·
Tax on this amount: £0 3)
Basic Rate (20%): ·
Taxable Income: £10,441.08 - £12,570 = £0 (since it's less than the personal
allowance) ·
Tax on this amount: £0 Total Tax for Quarter Solicitor Fee and Legal
Expenses: £0 Total After Tax for Quarter Solicitor Fee and Legal
Expenses: £10,441.08 Summary
Full Refund for Additional Costs: 1)
Reimbursement of all additional expenses incurred due to the errors,
totaling £894.06, and £10,441.08 in legal fees. 2)
Confirmation of reimbursement for analysis fees, currently estimated
but not finalized. Summary of the Claim Based on the detailed breakdown and the combined calculation, the
compensation claim includes the following:
Request for Immediate Action I expect an immediate resolution to this matter, including the full
compensation for the financial impact, legal fees, and additional
compensation as outlined above. Failure to address these issues promptly will
result in further legal action. Request for Resolution To address the financial and emotional toll caused by Trip.com's
errors, Southern Rail & Thameslink delays, and Dentafly Clinic's
mishandling, I respectfully request the following resolutions Immediate Action: Introduction of Additional Rates As of today, 12th March 2025, I find myself compelled to
introduce an additional rate alongside legal fees and expenses and this is
due to the relentless stress and exhaustive efforts I have endured while
pursuing this claim. This decision is necessary in light of the extensive amount
of time spent working under pressure since 12th January 2025, the day
we returned home. From the very moment I arrived back, I have been forced to contribute
time to these proceedings to recover justice and costs :
Days Worked Under Stress The following timeline reflects the days spent working diligently under
extreme stress to address this matter:
Introduction of Additional Rate Although I have not included these additional fees within the “Total
Grand Sum” for this claim against “Omio, Thameslink, and
Southern Rail,” recent communication; “Marked with an Incomplete And Inconsistent Fair Response”
I have further exacerbated the complexity of resolving this matter. As
such, I am introducing a: 1)
Stress Compensation Fee: As an additional fee to account for the undue stress and emotional
burden caused to me by the horrific circumstances and the constant bad
reminder of the event that took place, and the fee will start from today. Stress Compensation Fee 1)
Fair Fixed Stress Fee per Day: ·
The stress fee is determined at £50/day as outlined. 2)
Total Number of Days Worked: ·
You have worked for a total of 60 days (from 12th January 2025
to 12th March 2025, excluding breaks for hospital appointments). 3)
Stress Fee Calculation: ·
60 days × £50/day = £3,000. “Not being charged at present!” Rationale for the Additional Fees This decision aligns with the “Consumer Rights Act 2015,”
which protects individuals from unfair practices, and the “FCA
Regulations,” which ensure that claims management companies meet “High
Standards Of Conduct.” Considering: 1)
The lack of transparency provided by service providers. 2)
The ongoing burden of addressing misleading and incomplete information. 3)
The significant delays caused by these complications. I reserve the right to continue applying these rates until the claim is
resolved to my satisfaction. The extent of my efforts, coupled with the
emotional and mental toll, justifies these additional fees. Statement of Intent This serves as a formal notice of my decision to implement these rates.
I hope this encourages a swift and satisfactory resolution, avoiding the
necessity for further escalation. I have made every effort to present my
claims with honesty, accuracy, and evidence, and I trust that this matter
will now be addressed with the urgency it deserves. The Daily Compensation Rate and Stress Compensation
Fees! The worked out “Daily Compensation Rate!” and the
“Stress Compensation Fees,” are as follows! My Request At The Present Date 1)
Full Refund for Additional Costs: ·
Reimbursement of all additional expenses incurred due to the errors,
totaling, Grand Total: £10,441.08 = “Omio, Thameslink, and Southern
Rail.” 2)
Improved Transparency and Communication: ·
Implementation of detailed text-based explanations alongside visual
guides for baggage policies and other booking elements to prevent future
misunderstandings. ·
Clear, visible information regarding what additional payments include,
with no hidden costs. 3)
Future Policy Changes: ·
A commitment to ensuring all customer interactions meet high standards
of clarity and transparency, supported by improved training for customer
service teams. 4)
Compensation for Emotional Distress: ·
Additional compensation for the undue stress, inconvenience, and disruption
caused to myself and my travel partner, significantly impacting on the
quality of our holiday. ·
My Evidence Evaluation! ·
Exhibited as: 1 § Receipts \ 6. Your Tickets
LBG–GTW-Return
1) The First Page Of The Invoice:
The message continues with two booking numbers and includes a
confirmation that we have successfully received the requested items, and that
the sale has been completed. 1+
Mon, Jan 06, 2025: London Bridge (LBG) – Gatwick Airport (GTW) 2+
Sun, Jan 12, 2025: Gatwick Airport (GTW) – London Bridge (LBG)
2) The Second Page Of The Invoice:
3) The Third & Forth pages of the
invoice: Are tiled as: 1+
Your ticket details, 2+
Outbound Thameslink, 3+
Return Southern, 4+
Bring your ID with you, 5+
Arrive at least 20 minutes early, 6+
Do you have a connection?
4) The Five Page on the Invoice: 1+
Omio_Invoice_2683383_2683384.pdf ·
The invoice labeled "Omio_Invoice_2683383_2683384.pdf"
does not indicate any alerts regarding potential service delays, nor does it
mention any scenarios where train services would be substituted with bus
services. Additionally, there is no mention of the East Grinstead station
(EGR) stop being connected to engineering activities that led to closures
between Gatwick Airport and East Croydon. 5) The Clickable Option “View Your
Ticket In The Omio App.”
6) The “Download Tickets” Dropdown
Button
1) Itinerary – Suggested 12 January: 12:00 Southern From Gatwick Airport To East Grinstead --- 2) 12:32 Southern From East Grinstead To London Bridge On 12th of January 2025, due to the disruptions
on the Southern Rail network, the train services from East Grinstead to
London Bridge were affected. Here’s a comparison of the train frequency on
that day versus a normal schedule: 12th of January 2025 “Disrupted Schedule!”
1+
12:12 PM (1L35 service) 2+
1:12 PM 3+
2:12 PM 4+
3:12 PM 5+
4:12 PM 6+
5:12 PM 7+
6:12 PM 8+
7:12 PM 9+
8:12 PM
“Normal Schedule!” Thameslink and Southern Rail
Services from Gatwick Airport to London Bridge Both Thameslink and Southern Rail provide services on the route from
Gatwick Airport to London Bridge. Here are the accurate details: Thameslink Services Thameslink operates a significant number of trains on this route. On a
typical day, there are approximately 86 Thameslink trains per day
running from Gatwick Airport to London Bridge. This ensures frequent and
reliable service for passengers. Southern Rail Services Southern Rail also provides services on this route. On a typical day,
there are approximately 125 Southern Rail trains per day running from
Gatwick Airport to London Bridge. This adds to the overall frequency and
availability of trains on this route. Combined Services When considering all operators (including Thameslink, Southern Rail,
and other train operators), there are usually about 211 trains per day
running from Gatwick Airport to London Bridge. This total includes services
provided by both Thameslink and Southern Rail, among others. Key Points:
1) Travel Time: The average journey duration from
Gatwick Airport to London Bridge is around 36 minutes, with the
fastest services taking just 29 minutes.
1) Travel Time: The average journey duration from
Gatwick Airport to London Bridge is around 37 minutes, with the
fastest services taking just 29 minutes.
For the most accurate and up-to-date information on train schedules,
you can check the Thameslink website and the Southern Railway website. 1) Thameslink website: https://www.thameslinkrailway.com/journey/gatwick-airport-to-london-bridge and the 2) Southern Railway website: https://www.southernrailway.com/journey/gatwick-airport-to-london-bridge.
The 12th of January 2025 Summary The disruptions significantly reduced the frequency of train services
on 12th of January 2025, compared to the normal
schedule. 1)
Disrupted Schedule: Approximately “9” trains per day. 2)
Normal Schedule: Approximately “211” trains per day. Timeline 1)
12:00 PM: Departure from Gatwick Airport on a coach service provided by
Southern Rail due to the disruptions on the train network. ·
Estimated Coach Travel Time: The coach service from Gatwick Airport to East
Grinstead typically takes around 30 minutes, depending on traffic
conditions. This means we would have arrived at East Grinstead around 12:30
PM. ·
Due to the regular service not operating, this explains the “Non-Existence”
of a 12:32 PM train from East Grinstead to London Bridge, even though
there were no warnings about these delays on the Omio website or changes from
the normal schedule to the disrupted schedule. 2)
12:32 PM: Departure from East Grinstead on a Southern Rail train to London
Bridge. ·
The train journey from East Grinstead to London Bridge typically takes
around 53 minutes. Given this, we would have arrived at London Bridge
at approximately 1:25 PM, if the trains had been running a normal
service, but they were not. Scenario Based on the itinerary provided, let's analyze how it was possible for
me to arrive at London Bridge Train Station at 2:15 PM instead of 1:25
PM. Itinerary – Suggested 12 January 2025: 1)
12:00 Southern: From Gatwick Airport to East Grinstead 2)
12:32 Southern: From East Grinstead to London Bridge We arrived at Gatwick Airport on 12th of January 2025,
in time for the 12:00 PM Southern service to East Grinstead. We were
told the train was not running and we would need to get on a replacement
coach. The coach journey would take 30 to 40 minutes or longer. Thameslink "Normal" Frequency: Approximately 86 trains per day. Southern Rail "Normal" Frequency: Approximately 125 trains per day. Both Thameslink and Southern Rail customers shared only 9 trains
on 12th of January 2025. The first train of the 9 was scheduled for 12:12 PM. The first train running out of the nine was unattainable to us due to
our ticket time being for 12:32 PM according to the normal
schedule. If we left Gatwick Airport to East Grinstead at 12:00 PM
by coach, it would have taken at the best of times 30 minutes, so we
would have missed the first of the nine replacement trains running at the
time of 12:12 PM, as exhibited below: ·
Train Service: From East Grinstead to London Bridge, trains were running at the
following times: 1) 12:12 PM (1L35 service) “We
Would Have Missed This, Train!” 2) 1:12 PM “We Would Have Just
Arrived For This Train As I Remember!” 3) 2:12 PM 4) 3:12 PM 5) 4:12 PM 6) 5:12 PM 7) 6:12 PM 8) 7:12 PM 9) 8:12 PM For a start:
Considerably Even Worse:
Additional Considerations
I look forward to your prompt response and resolution of my
compensation claim. Kind Regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ Email: Re_Wired@Ymail.com Tel: +44 7864 217519 1) Waiver of Liability for Calculation
Errors ·
I, Simon, hereby declare that the calculations provided within
this document are based on the information available at the time of
preparation. While I have taken every reasonable effort to ensure accuracy, I
acknowledge that mistakes can occur. 2) Waiver of Liability: ·
Release of Liability: I shall not be held liable for any discrepancies or errors in the
calculations presented herein. ·
Responsibility for Verification: It is the recipient's responsibility to verify the
calculations independently. If any errors or discrepancies are identified,
please notify me immediately for correction. 3) Amendments and Feedback: ·
Request for Reassessment: If you identify any errors or inaccuracies in the calculations,
please resend the document with highlighted amendments to me at your earliest
convenience. ·
Collaborative Adjustment: Upon receiving your feedback, I will review and agree upon the
necessary corrections, then we can provide an updated version promptly. Thank you for your understanding and cooperation. P.S. I have included an index of the files associated to these claims here: File Table
Directory Names
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11.
11th Received |
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From: Ahmed Jama (ahmed.jama@gtrailway.com) Date: Thursday 13 March
2025 at 09:21 GMT Dear Simon Thank you for your email, I can see that you have
included additional legal fees that you are requesting. I sent an email on 6
March explaining that we do not operate a train service on the route that you
had advised we cancelled a train for and have not received any further
responses from you. Can you please confirm the response you would like
me to provide? In your earlier email you stated that the cause of the delay
was due to the "12:00 PM Southern Rail Train from Gatwick Airport
to East Grinstead Not Running." As explained, we don't operate a
train service for this route, and this was an advertised bus replacement
service. Therefore, could you please clarify where we failed to provide the
service you had booked a ticket for and I will be
able to address your concerns further. If you are unhappy with the responses provided you
can raise a case with the Rail Ombudsman. I'll be happy to investigate any
continued concerns or questions you have and provide a response. If you are not satisfied with the way we have
answered your complaint you have the right to take your complaint to the Rail
Ombudsman. The Rail Ombudsman service is independent and free. If you contact
them, please make sure that you tell them that you have this email, known as
a Deadlock, to show that you have completed the complaints process with us. The Ombudsman will investigate your complaint and
make a decision based on the information given to them. If you agree with the
Ombudsman's decision, we have to do what they say. This could be making an
apology, explaining what went wrong, correcting the problem, or giving you a
financial award. If your complaint is about the way our service has
been designed, rail industry policy, or if your complaint relates to an event
that took place before the Rail Ombudsman service was established, the
Ombudsman will review it and then put it in the hands of Transport Focus or
London TravelWatch who may progress it on your
behalf. These organisations are passenger watchdogs that work with the rail
industry, government and others. You can contact the Rail
Ombudsman via the methods below: Website: www.railombudsman.org Telephone: 0330 094
0362 Textphone: 0330 094
0363 Email: info@railombudsman.org Twitter:
@RailOmbudsman Post: FREEPOST -
RAIL OMBUDSMAN Kind Regards, Ahmed Jama Customer Relations
Advisor Govia Thameslink Railway (GTR) Email:ahmed.jama@gtrailway.com Govia Thameslink
Railway Limited Registered in England and Wales No. 07934306. Registered office:
3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE This email is sent
subject to our email disclaimer which can be accessed here |
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12.
12th-Sent 12.
12th-All-Emails |
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From: Rewired (re_wired@ymail.com) To: ahmed.jama@gtrailway.com Date: Thursday 13 March 2025 at 16:25 GMT Subject: Follow-Up on Compensation Claim for Journey on 12 January 2025 Dear Ahmed Jama, Thank you for your detailed
response. I would like to address several key points regarding my
compensation claim and clarify the exceptional circumstances that have
impacted this claim. No Warnings or Updates on the
Website 1) Lack of Information: ·
The website did not provide any warnings about the replacement
services, delayed services, or engineering work. At no point was the word "Coach,"
"Replacement Services," or "Delayed
Services" mentioned when I booked my tickets. The tickets were
purchased on 21st December 2024, just before Christmas. Despite this,
the site was not updated, and no emails were sent to warn me about the delays
or changes. ·
We booked our cab based on the provided itinerary, which does not
account for the actual delays and replacement services. Exceptional Circumstances 2) Family Medical Emergency: ·
I was in the hospital with my mother on Christmas Day due to her severe
kidney failure. This critical situation required my presence at the hospital,
which significantly delayed my ability to focus on submitting the
compensation claim. ·
The ongoing hospital visits and care for my mother continued through
the New Year, further impacting my ability to manage this claim promptly. Discrepancies in Service and
Itinerary 3) Incorrect Ticket Details: ·
The train ticket, not coach tickets sold to me, stated a departure time
of 12:00 PM from Gatwick Airport train station. ·
The train ticket sold to me also stated a departure time of 12:32 PM
from East Grinstead Train Station. ·
Despite arriving at Gatwick Airport on time, a coach service that was
never mentioned about was provided. · The coach service provided arrived
later than 12:32 PM at East Grinstead Train Station
as stated in the sold tickets, to us. ·
Another issue is the first replacement train from East Grinstead Train
Station that day was at 12:12 PM (1L35 service), and with us being at
Gatwick Airport at 12:00pm we could never have got on this train ·
This means we could have only got on the second train from East
Grinstead that day at the time of 1:12 PM. ·
The ticket's itinerary stating for us to be at Gatwick Airport for 12:00
PM and East Grinstead for 12:32 PM. Impact on Planning 4) Return Journey Timing: ·
The replacement coach service was never explained. ·
The planned train from East Grinstead to London Bridge at 12:32 PM
was none existent and therefore made us late. ·
The next train from East Grinstead to London Bridge was at 1:12 PM,
which is the train the coach managed to arrive for. Accountability and Fairness 5) Company Responsibility: ·
Govia Thameslink Railway Limited (GTR) operates train services under the brands Thameslink, Southern, Great
Northern, and Gatwick Express. Therefore, GTR is responsible for addressing
the service disruptions and the lack of adequate warnings. ·
It is not fair or reasonable to deny compensation based on these
circumstances, given the exceptional conditions and the significant impact on
my travel plans. 6) Service Discrepancies: ·
If, as stated: “The 12 PM Service Was Always Scheduled As A
Replacement Bus Service,” this would mean that I should never have
been sold these train tickets with a train that was not running at 12:32. ·
The time of the missing 12:32 train not being accounted for in my
itinerary or booking pages proves the train service never operated as
scheduled, and compensation must be offered. Given these points, I kindly request
a reconsideration of my compensation claim, taking into account the detailed
evidence and the exceptional circumstances that affected my ability to submit
the claim promptly. The lack of adequate warnings and updates regarding the
replacement services has caused considerable disruption and additional
expenses. Thank you for your understanding and
assistance in this matter. Kind regards, Simon Paul Cordell 109 Burncroft Avenue,
Enfield, London, EN3 7JQ Email: Re_Wired@Ymail.com Tel: +447864217519 All Emails PDF Goes here! |
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13.
13th-Received |
|
Re: 20250224-730595 From: Ahmed Jama (ahmed.jama@gtrailway.com) To: re_wired@ymail.com Date: Thursday 13 March 2025 at 17:18 GMT Dear Simon Thank you for your email and the
additional information. A number of the points you have raised relate to the
information on the website you purchased the tickets from and lack of
adequate warnings and updates regarding replacement services. Your ticket was
purchased from a third-party retailer, therefore, any complaints relating to
the information you were provided with will need to be addressed
with the company your tickets were purchased from. I am unable to address
complaints relating to the information provided as this was through a company
and website we do not manage. I am sorry to hear of the
medical emergency and can understand the concern this would have caused. While requesting more
information to assess your complaint, you were unable to confirm the train
service you had taken and had mentioned the below. Therefore, we were unable
to accurately assess the journey you had taken. 'Unfortunately, as we are both
unfamiliar with the local area “Being from
North London,” we cannot 100% confirm the exact train station or
service details beyond this point, without contacting yourselves!' You have also stated that you
attempted to take the 12:12 1L35 service from East Grinstead, however, the
ticket evidence you forwarded shows that you were not scheduled to take this
train. If you can confirm the time of
the coach, you took from Gatwick airport and the time of the train you took
from East Grinstead I can look into this for you. However, the complaint
points relating to the information you were provided will need to be raised
with the company you purchased the tickets from. Kind Regards, Ahmed Jama Customer Relations Advisor Govia Thameslink Railway (GTR) Email:ahmed.jama@gtrailway.com
Govia Thameslink Railway
Limited Registered in England and
Wales No. 07934306. Registered office: 3rd Floor, 41-51
Grey Street, Newcastle upon Tyne, NE1 6EE This email is sent subject to our
email disclaimer which can be accessed here |
|
14.
14th-Sent |
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Re: 20250224-730595 From: Rewired Rewired (re_wired@ymail.com) To: ahmed.jama@gtrailway.com Date: Friday 14 March 2025 at 10:43 GMT Subject: Reconsideration of
Compensation Claim and Clarification of Responsibilities Dear Ahmed Jama, Thank you for your recent email.
I am writing to address and correct several points regarding the liability of
Govia Thameslink Railway (GTR) in my compensation claim. 1. Liability and Third-Party
Retailers: · While my ticket was purchased through Omio, it is essential to recognize that GTR, as the service provider, retains
ultimate responsibility for ensuring accurate and timely information
dissemination. The “Consumer Rights Act 2015” mandates that
services, including third-party sales, be provided with reasonable care and
skill. GTR cannot deflect liability onto Omio when GTR itself
is responsible for the accuracy of schedule updates and service changes
communicated to retailers and passengers alike. The “Rail Passengers' Rights
and Obligations Regulation (EC) No 1371/2007”
further enforces this, requiring rail operators to provide comprehensive and
accurate information to passengers, regardless of the sales channel. 2. Delayed Response and
Clarification Requests: · Contrary to your claims, I have consistently communicated the
challenges and confusion faced during my journey on 12th of January 2025. The
itinerary clearly indicated travel from Gatwick Airport at 12:00 PM with an onward
journey from East Grinstead to London Bridge at 12:32 PM. The confusion stems from the failure of GTR and Omio to update the scheduled services effectively and transparently,
which directly resulted in the delays and additional expenses incurred. 3. Responsibilities Under Relevant
Regulations: · Rail Passengers' Rights and Obligations
Regulation (EC) No 1371/2007: This regulation provides comprehensive protection to rail
passengers, including compensation for delays, cancellations, and
disruptions, irrespective of the cause. · National Rail Conditions of
Travel: These conditions entitle
passengers to compensation for delays exceeding a certain timeframe,
regardless of the cause, and ensure transparency and fairness in dealings
with passengers. · Consumer Rights Act 2015: This act obligates service providers to deliver services
with reasonable care and skill, ensuring that disruptions are handled fairly,
and compensation is provided appropriately. 4. Exceptional Circumstances: · The exceptional circumstances surrounding my case, including a
family medical emergency and technical issues with the claim submission
process, warrant a departure from the standard compensation policy. These
factors significantly hindered my ability to submit the claim within the
28-day window, necessitating a reconsideration of my compensation request. 5. Clarification of Journey Details: · As previously communicated, I was scheduled to take the 12:00 PM Southern train from
Gatwick Airport to East Grinstead, followed by a 12:32 PM Southern train from to London Bridge. However,
upon arrival at Gatwick Airport, I was informed that the scheduled train
services were cancelled due to engineering works and were replaced by a coach
service. This coach service took approximately 45 minutes to reach East
Grinstead, where I then boarded the replacement train to continue my journey
to London Bridge. · The fact that the 12:32
PM Southern train from East Grinstead to London Bridge should never
have been added or sold to passengers as it was never going to be running due
to planned engineering works, raises serious questions about the accuracy and
transparency of the information provided by GTR and Omio.
If the 12:00 PM service was
always scheduled as a replacement bus service, it is perplexing because a
train that would never be running was sold to me. · The delayed services at both parts of the journey meant that
the delayed replacement services at East Grinstead contributed to missing
nine trains, and the timing of the coach services meant that we would never
have made it to the first scheduled service, but we did make it to the
second. This should have been accurately communicated at the time of ticket
purchase to prevent confusion and additional expenses. 6. Request for Comprehensive
Insurance Policy Information: · I have requested a complete copy of the relevant insurance
policies to assess the scope of coverage and validate my compensation claim.
Your failure to address this request further perpetuates the impression of
obfuscation and avoidance of liability by GTR. I respectfully request that GTR reconsider my compensation
claim, taking into account the exceptional circumstances and the legal
obligations outlined above. I seek full recovery of my tickets and
reimbursement for the additional costs incurred, as detailed in my initial
claim. Thank you for your attention to
this matter. I look forward to your prompt and comprehensive response. Sincerely, Name: Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 |
|
15. 15th-Sent |
|
Subject: Follow-Up on Compensation Claim for Journey on
12 January 2025 Dear Ahmed Jama, Regarding my previous communication,
I noticed a minor text error and would like to provide the corrected
statement for clarity: "The delayed services at
both parts of the journey meant that the delayed replacement services at East
Grinstead contributed to missing "The
first off," nine trains, and the timing of the coach services meant
that we would never have made it to the first scheduled service." Please let me know if you
require any further information or clarification. I look forward to your
prompt response and resolution of my compensation claim. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 |
|
16.
16th-Received |
|
Re: 20250224-730595 From: Ahmed Jama (ahmed.jama@gtrailway.com) To: re_wired@ymail.com Date: Friday 14 March 2025 at 17:28 GMT Dear Simon Thank you for your email I haven't had a chance to review your email as of yet,
however, I note that the corrected statement mentions missing nine trains,
would you please be able to confirm the departure times of these services and
the route so that I am able to look at the correct information. Kind
Regards, Ahmed Jama Customer Relations Advisor Govia Thameslink Railway (GTR) Email:ahmed.jama@gtrailway.com
Govia Thameslink Railway
Limited Registered in England and
Wales No. 07934306. Registered office: 3rd Floor,
41-51 Grey Street, Newcastle upon Tyne, NE1 6EE This email is sent subject to
our email disclaimer which can be accessed here |
|
17. 17th-Sent |
|
Re: 20250224-730595 From: Rewired (re_wired@ymail.com) To: ahmed.jama@gtrailway.com Date: Friday 14 March 2025 at
18:19 GMT Subject: Follow-Up on Compensation Claim for Journey on
12 January 2025 Dear Ahmed Jama, Thank you for your
prompt response. To clarify the details
regarding the missed trains, please refer to the 10th email I sent to you,
which contains a detailed summary of the journey, including departure times
and the route taken. You can access the specific section through the
following link: 1) 10th
Sent Email https://horrific-corruption-files.webhop.me/PNC66/1.%20PNC-Errors-and-Its-Other-Claims/05-01-25-till-25-01-25File-Locked4Sharing/Teeth-14-01-25/04.%20Claim-4-Southern-Railway-Claim-Sent-Updated/10.%2010th-SentEmail.pdf Within this email,
you'll find the details under the section titled "The 'Download Tickets' Dropdown Button"
and below the exhibited tickets. For your
convenience, I have summarized the key points here: Due to not being
informed on the Omio website about our return ticket changes and not knowing
that East Grinstead is not part of the normal service, we took it as part of
it and this meant that we still booked our cab in time. The time on the
return journey states 12:32 PM; the cab was booked for 1:30 PM, but we
arrived after 2:15 PM. Itinerary: 1. Suggested 12 January: · 12:00 PM
Southern from Gatwick Airport to East Grinstead · 12:32 PM Southern
from East Grinstead to London Bridge On 12 January 2025,
due to disruptions on the Southern Rail network, the train services from East
Grinstead to London Bridge were affected. Here’s a comparison of the train
frequency on that day versus a normal schedule: 12th of January 2025, "Disrupted Schedule": Coach Service: Provided from
Gatwick Airport to East Grinstead due to train disruptions. Train Service: From East Grinstead
to London Bridge, trains were running at the following times: 1. 12:12 PM (1L35 service) "We
Would Have Missed This, Train!" - As it takes longer than
12 minutes to get to East Grinstead from Gatwick by coach. 2. 1:12 PM "We
Would Have Just Arrived For This Train As I Remember!" My ticket to be at
East Grinstead is 12:32 PM, and this train was cancelled but still sold to
me. The comment from your team confirmed: "The 12 PM Service Was Always Scheduled
As A Replacement Bus Service." For a detailed schedule, you can check
RealTime Trains. "Normal Schedule": Both Thameslink and
Southern Rail provide frequent services from Gatwick Airport to London
Bridge, with approximately 211 trains per day combined. For more accurate
information, check the Thameslink website and the Southern Railway website. Summary: Disrupted Schedule: Approximately 9
trains per day. Normal Schedule: Approximately 211
trains per day. Timeline: 1. 12:00 PM: Departure from Gatwick Airport on a coach service provided by
Southern Rail due to the disruptions. · Estimated Coach
Travel Time: 30 minutes, arriving at East Grinstead around 12:30 PM. · The non-existence
of a 12:32 PM train from East Grinstead to London Bridge was due to the lack
of warnings on the Omio website. 2. 12:32 PM: Scheduled departure from East Grinstead to London Bridge. · Actual Arrival at
London Bridge: 2:15 PM instead of 1:25 PM. Given these repeated
explanations, I hope this clarifies the details you requested. Please refer
to the 10th email for further information and the attached documents that
outline the sequence of events and incurred expenses. I kindly request a
prompt review and resolution of my compensation claim as the details have
been exhaustively provided. Thank you for your attention to this matter. Kind regards, Simon Paul Cordell Address: 109 Burncroft
Avenue, Enfield, London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 |
|
18. 18th-Sent |
|
----- Forwarded message ----- From: Rewired <re_wired@ymail.com> To: Ahmed Jama
<ahmed.jama@gtrailway.com> Sent: Friday 14 March 2025 at
10:43:43 GMT Subject: Re: 20250224-730595 Subject: Reconsideration of
Compensation Claim and Clarification of Responsibilities Dear Ahmed Jama, Thank you for your recent email.
I am writing to address and correct several points regarding the liability of
Govia Thameslink Railway (GTR) in my compensation claim. 1. Liability and Third-Party
Retailers: · While my ticket was purchased through Omio, it is essential to recognize that GTR, as the service provider,
retains ultimate responsibility for ensuring accurate and timely information
dissemination. The “Consumer Rights Act 2015” mandates that
services, including third-party sales, be provided with reasonable care and
skill. GTR cannot deflect liability onto Omio when GTR
itself is responsible for the accuracy of schedule updates and service
changes communicated to retailers and passengers alike. The “Rail Passengers' Rights and Obligations Regulation (EC)
No 1371/2007” further enforces this, requiring rail operators to
provide comprehensive and accurate information to passengers, regardless of
the sales channel. 2. Delayed Response and
Clarification Requests: · Contrary to your claims, I have consistently communicated the
challenges and confusion faced during my journey on 12th of January 2025. The
itinerary clearly indicated travel from Gatwick Airport at 12:00 PM with an onward
journey from East Grinstead to London Bridge at 12:32 PM. The confusion stems from the failure of GTR and Omio to update the scheduled services effectively and
transparently, which directly resulted in the delays and additional expenses
incurred. 3. Responsibilities Under Relevant
Regulations: · Rail Passengers' Rights and Obligations
Regulation (EC) No 1371/2007: This regulation provides comprehensive protection to rail
passengers, including compensation for delays, cancellations, and
disruptions, irrespective of the cause. · National Rail Conditions of
Travel: These conditions entitle
passengers to compensation for delays exceeding a certain timeframe,
regardless of the cause, and ensure transparency and fairness in dealings
with passengers. · Consumer Rights Act 2015: This act obligates service providers to deliver services
with reasonable care and skill, ensuring that disruptions are handled fairly,
and compensation is provided appropriately. 4. Exceptional Circumstances: · The exceptional circumstances surrounding my case, including a
family medical emergency and technical issues with the claim submission
process, warrant a departure from the standard compensation policy. These
factors significantly hindered my ability to submit the claim within the
28-day window, necessitating a reconsideration of my compensation request. 5. Clarification of Journey Details: · As previously communicated, I was scheduled to take the 12:00 PM Southern train from
Gatwick Airport to East Grinstead, followed by a 12:32 PM Southern train from to London Bridge. However, upon arrival at Gatwick
Airport, I was informed that the scheduled train services were cancelled due to engineering
works and were replaced by a coach service. This coach service took
approximately 45 minutes to reach East Grinstead, where I then boarded the
replacement train to continue my journey to London Bridge. · The fact that the 12:32
PM Southern train from East Grinstead to London Bridge should never
have been added or sold to passengers as it was never going to be running due
to planned engineering works, raises serious questions about the accuracy and
transparency of the information provided by GTR and Omio.
If the 12:00 PM service was
always scheduled as a replacement bus service, it is perplexing because a
train that would never be running was sold to me. · The delayed services at both parts of the journey meant that
the delayed replacement services at East Grinstead contributed to missing
nine trains, and the timing of the coach services meant that we would never
have made it to the first scheduled service, but we did make it to the
second. This should have been accurately communicated at the time of ticket
purchase to prevent confusion and additional expenses. 6. Request for Comprehensive
Insurance Policy Information: · I have requested a complete copy of the relevant insurance policies
to assess the scope of coverage and validate my compensation claim. Your
failure to address this request further perpetuates the impression of
obfuscation and avoidance of liability by GTR. I respectfully request that GTR reconsider my compensation
claim, taking into account the exceptional circumstances and the legal
obligations outlined above. I seek full recovery of my tickets and
reimbursement for the additional costs incurred, as detailed in my initial
claim. Thank you for your attention to
this matter. I look forward to your prompt and comprehensive response. Sincerely, Name: Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 |
|
19. 19Th Sent |
|
Re: 20250224-730595 From: Rewired
(re_wired@ymail.com) To:ahmed.jama@gtrailway.com Date: Friday 14 March
2025 at 17:24 GMT Subject: Follow-Up on Compensation Claim for Journey on 12
January 2025 Dear Ahmed Jama, Regarding my previous
communication, I noticed a minor text error and would like to provide the
corrected statement for clarity: "The delayed services at both
parts of the journey meant that the delayed replacement services at East
Grinstead contributed to missing "The
first off," nine trains, and the timing of the coach services meant
that we would never have made it to the first scheduled service." Please let me know if you require
any further information or clarification. I look forward to your prompt
response and resolution of my compensation claim. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 |
|
20. 20th-Received |
|
Re: 20250224-730595 From: Ahmed Jama
(ahmed.jama@gtrailway.com) To: re_wired@ymail.com Date: Friday 14 March
2025 at 17:28 GMT Dear Simon Thank you for your email I haven't had a chance to review your email as of yet,
however, I note that the corrected statement mentions missing nine trains,
would you please be able to confirm the departure times of these services and
the route so that I am able to look at the correct information. Kind
Regards, Ahmed Jama Customer Relations Advisor Govia Thameslink Railway (GTR) Email:ahmed.jama@gtrailway.com
Govia Thameslink Railway Limited Registered in England and Wales
No. 07934306. Registered office: 3rd Floor, 41-51
Grey Street, Newcastle upon Tyne, NE1 6EE This email is sent subject to our
email disclaimer which can be accessed here |
|
21. 21st-Sent |
|||
|
Follow-Up on Previous
Correspondence – Action Required! "Awaiting Your Response". From: Rewired (re_wired@ymail.com) To:
ahmed.jama@gtrailway.com
Dear Amed, I hope this message finds you well.
I’m following up on the message I sent last Friday. Please let me know a
convenient time to connect or if there are any matters you'd like to discuss. |
|
22. 22nd-Sent |
|
Fwd.: Follow-Up on Previous
Correspondence – Action Required! "Awaiting Your Response". From: Rewired
(re_wired@ymail.com) To:ahmed.jama@gtrailway.com Date: Wednesday 19
March 2025 at 09:17 GMT ----- Forwarded message ----- From: Rewired <re_wired@ymail.com> To: ahmed.jama@gtrailway.com
<ahmed.jama@gtrailway.com> Sent: Monday 17 March 2025 at
15:25:42 GMT Subject: Follow-Up on Previous
Correspondence – Action Required! "Awaiting Your Response". Dear Amed, I hope this message finds you
well. I’m following up on the message I sent last Friday. Please let me know
a convenient time to connect or if there are any matters you'd like to
discuss.
All-Emails-New-19-03-25.pdf 6MB |
|
23. 23rd-Sent |
|||
|
Re: Follow-Up on Previous Correspondence – Action Required!
"Awaiting Your Response". From: Rewired (re_wired@ymail.com)
Date: Thursday 20 March 2025 at 14:50 GMT Subject: Urgent: Request for Full Compensation and Formal Disclosure of
Policies From: Simon Paul Cordell re_wired@ymail.com To: Ahmed Jama ahmed.jama@gtrailway.com CC: Rail Ombudsman info@railombudsman.org Dear Ahmed, I hope this email finds you well. I am following up regarding my
compensation claim for the disrupted journey on 12th of January
2025, and I am writing to request an urgent resolution to this
matter. Despite prior correspondence, your failure to address my legitimate
requests for clarity and compensation has left me with no choice but to
escalate the matter further. Key
Points of My Claim 1. Breakdown of Costs and Compensation Requested: Train Tickets: £23.80 Bus Fares: £3.50 Cab Fare: £13.00 Missed Cab Booking: £51.50 Dinner Bill: £25.00 Lost Downtime: £80.00 Stress Compensation: £50.00
2. Exceptional Circumstances Supporting
My Case: a. Minor Delay in Submission: My claim was submitted just three days late due to a family medical emergency and technical
issues with your online submission system. These are valid exceptional
circumstances and should have been taken into account. b. Transparent Communication Failure: The ticket sold to me included services that were never
scheduled to operate due to planned engineering works. The failure to provide
accurate information at the time of purchase directly caused delays,
confusion, and additional costs. 3. Addressing Your Reasons for Rejection a.
Claim Outside the 28-Day
Window: The 28-day rule applies only to Delay Repay claims. Other
compensation claims, such as reimbursement for additional costs and
consequential losses, are not bound by this timeframe. b.
Third-Party
Ticket Purchase via Omio: GTR retains ultimate
responsibility under the Consumer
Rights Act 2015 and the Rail Passengers'
Rights and Obligations Regulation (EC) No 1371/2007 to ensure accurate and
timely information dissemination, even when tickets are sold through
third-party retailers. This cannot be deflected onto Omio. c.
Disruption Due to Planned Engineering Work: While the
disruption was caused by planned engineering work, passengers are entitled to
compensation for consequential losses under the Rail
Passengers' Rights and Obligations Regulation
(EC)
No 1371/2007, irrespective of the cause. 4. Formal Disclosure Request I have previously requested copies of Thameslink's passenger
compensation and liability policies, but these requests have gone unanswered.
Your failure to provide this information demonstrates a lack of transparency
and accountability in handling compensation claims. If this claim remains unresolved, I formally notify you of my
intent to issue a “Disclosure Request under CPR Rule 31.12” as part of legal
proceedings. This will require you to disclose all relevant policies and
documentation, including: a. Delay Repay Scheme Insurance Documents. b. Public Liability Insurance Details. c. Any other documents directly related to passenger compensation and liability. · This
request is made in the interest of transparency and to validate the legal
basis of my claim. 5. Acknowledgment of Liability and Procedural Implications: · I would
like to emphasize that by continuing to investigate my claim, rather than
outright rejecting the detailed submissions and requests I have provided, GTR
has implicitly acknowledged the legitimacy and feasibility of my claim under
its customer service and compensation frameworks. Your willingness to examine
my compensation request: -- including train tickets, additional transport
expenses, stress compensation, and legal fees, as this signals recognition
that these are valid costs associated with the disruptions caused by your services. · This
continuation of proceedings has set a clear precedent that such claims are
not only reviewable but are also meritorious in their context. It obliges
your team to act in accordance with relevant laws, regulations, and your
internal policies. Under the “Rail Passengers'
Rights and Obligations Regulation (EC) No
1371/2007” and the “Consumer Rights Act 2015,” passengers are entitled to fair
compensation for delays, disruptions, and consequential losses caused by your
services. · Furthermore,
GTR’s investigation and acknowledgment of my exceptional circumstances,
including technical issues with this claims process, my family medical
emergency, and additional factors leading to my delayed submission all merit
a fair resolution. Any deviation from delivering this resolution would result
in further liability for failing to meet statutory obligations and customer
expectations. · This
email, now copied to the “Rail Ombudsman” along with the
entire correspondence history, will serve as an additional step in
formalizing this case as a complaint about case management. I also reiterate
that I will pursue disclosure under “CPR Rule 31.12” to compel the
release of all relevant compensation and liability policies, should this
matter remain unresolved. By continuing with this procedural investigation,
GTR affirms its responsibility to resolve the claim transparently and
expediently. 6. Escalation and Formal Complaint · This email
has been CC’d to the Rail Ombudsman, and I am attaching a copy of all prior
correspondence for their review as a formal complaint regarding the poor
management of this case. I urge you to address this issue promptly to avoid
further escalation. · Given the
exceptional circumstances, the legal obligations of GTR, and the evidence
provided, I respectfully request full reimbursement of the amounts listed
above. Should this matter remain unresolved, I will work closely with the
Ombudsman to seek resolution and proceed with legal action if necessary. · I look
forward to your prompt response. Should you require further clarification or
additional information, please do not hesitate to contact me. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Email: re_wired@ymail.com Tel: +447864217519 |
|
24. 24th—Received |
|
RE: Re: Follow-Up on Previous Correspondence
– Action Required! "Awaiting Your Response". From:
Support (info@railombudsman.org) To:re_wired@ymail.com Date:
Thursday 20 March 2025 at 14:51 GMT ##- Please type your reply above this line -##Thank you for your email, one of
our advisors will be responding to your enquiry, in the meantime visit our
website on www.railombudsman.org where you
can find our frequently asked questions.[K444LW-71W75] |
|
25. 25th-Sent |
|
[EXTERNAL SENDER] Subject: “Urgent Request for Response, Case
Handler Assignment, and Insurance Policies!” Dear Ombudsman and
Ahmed, I hope this message finds you well. To Ahmed: I am writing to
kindly request your prompt response to the matters discussed regarding my
compensation claim for the disrupted journey on 12th of January
2025. Given the complexities involved, your timely input is essential
to moving this matter forward. To the Ombudsman: I would appreciate it
if you could provide the name of a case handler to ensure that this claim is
managed adequately and efficiently. Having a dedicated point of contact is
crucial in achieving a fair and timely resolution. To Both: I also respectfully
request the following insurance-related documents, which are relevant to my
understanding of the policies that may apply to this case: 1. A complete copy of the “Delay Repay Scheme Insurance Documents.” 2. A complete copy of the “Public Liability Insurance.” 3. Copies of any additional “Insurance Policies” that may
pertain to my claim. It is important to emphasize that this claim has caused
significant inconvenience and financial impact, in addition to the time I’ve
spent pursuing resolution. Resolving this matter promptly would demonstrate a
commitment to fairness and customer satisfaction, which I trust are values
upheld by your organisations. I sincerely hope for your cooperation and a constructive
outcome. Please feel free to contact me should you require any further
information or clarification. Thank you for your time and attention to this matter. I look
forward to your responses. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue,
Enfield, London, EN3 7JQ Tel: +447864217519 |
|
Si-Note: File: 25-03-2025-For-the-Ombudsman |
|
Does
this include Sundays and Saturdays for the ombudsman: “Over 40
working days have passed since raising your complaint with the Service
Provider through their Complaints Handling.” Based
on the information from the Rail Ombudsman webpage, "working days"
typically exclude weekends (Saturdays and Sundays) and public holidays. If
the Ombudsman states "Over 40 working days have passed," they are
referring to weekdays only. Since we calculated 42 calendar days, the actual
number of working days may differ depending on whether there were weekends or
holidays within that time frame. Would
you like me to help determine the exact number of working days in this
period? Let me know! Q
Can
you work it out for me please? How many days are accounted for by them! Of
course, Simon! Let’s calculate the number of "working days"
(excluding Saturdays and Sundays) between February 12, 2025, and March 25,
2025: 1. February 12,
2025, is a Wednesday. 2. From February
12 to February 28 (inclusive), there are 13 weekdays (excluding weekends:
February 15-16 and 22-23). 3. In March
2025, from March 1 to March 25 (inclusive), there are 19 weekdays
(excluding weekends: March 1-2, 8-9, 15-16, and 22-23). When
we sum up these, the total number of "working days" is 32 days.
This means the 40-working-day timeframe has not yet elapsed. |
|
26. 26th-Received |
|
[Rail
Ombudsman] Re: Re: Follow-Up on Previous Correspondence – Action Required!
"Awaiting Your Response". From:
David (Support) (info@railombudsman.org) To:re_wired@ymail.com Date:
Tuesday 25 March 2025 at 11:21 GMT ##- Please type your
reply above this line -## Your
email (83785) has been responded to. To add additional comments, reply to
this email.
Good Morning, Thank you for contacting the Rail Ombudsman. The Rail Ombudsman is an Alternative Dispute Resolution organisation,
independent from the rail industry. We mediate unresolved complaints between
consumers and Service Providers, as long as the consumer has been through the
complaints handling procedure of the service provider, and a suitable
resolution cannot be found. Our scheme does allow Thameslink a reasonable amount of time
to work with you and try to resolve the dispute. We allow the service
provider 40 working days to
resolve the complaint with you since you first raised it with them or require
you to have been issued with a Deadlock Letter. A Deadlock Letter is any form
of written communication from the service provider indicating you have
exhausted the Service Providers’ complaints handling procedure and will
reference the Rail Ombudsman by name. To then raise an application with the Rail Ombudsman, please
complete our form online via the following link so we can investigate your
complaint: I have also attached a link to our Consumer Guide which
provides further information on what we do within our Scheme: https://www.railombudsman.org/resource-area/consumerguide/ https://www.railombudsman.org/making-a-complaint/before-starting-a-complaint/ Please do not hesitate to contact us again if you require any
further information. Kind Regards, Fionn Contact Advisor. Tel: 0330 094 0362 |
Premier House | 1-5 | Argyle Way | Stevenage | SG1 2AD Telephone calls to and from the Ombudsman may be recorded for
quality and training purposes.
Registered company name: Dispute Resolution Ombudsman Limited.
Registered office: Richmond House, Walkern Road,
Stevenage, Hertfordshire, England, SG1 3QP. Company Registration Number:
8945616. Registered in England & Wales. DISCLAIMER: The information contained in this e-mail message
is privileged and confidential and is only intended for the addressee. If you
received this e-mail in error, you are hereby notified that any disclosure,
reproduction, distribution or use of this message and any attachments is
strictly prohibited. Please notify the sender immediately and delete the
e-mail without copying or disclosing its contents to any other person. No
legal consequences can be derived from the contents of this e-mail. Neither the
sender nor Dispute Resolution Ombudsman Limited accept liability for any damage resulting
from the use and/or acceptance of the content of this e-mail message. Please note that we have updated our Privacy Policy in
accordance with the General Data Protection Regulation 2018. A copy of this can be found here Please consider the environment before printing this message. |
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27. 27th-Sent |
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Re: [Rail Ombudsman] Re: Re: Follow-Up on Previous
Correspondence – Action Required! "Awaiting Your Response". From: Rewired (re_wired@ymail.com) To:info@railombudsman.org Date: Tuesday 25 March 2025 at 12:15 GMT Subject: Urgent Request: Follow-Up on Compensation Claim [K444LW-71W75] Dear Ombudsman and Ahmed, I hope
this message finds you well. To Ahmed: I kindly request your prompt response regarding my compensation
claim for the disrupted journey on January 12, 2025. Your input is essential
to resolving this matter effectively and without further delay. To the Ombudsman: I understand that the timeline for resolving claims is stated
as 40 days from the initial
contact with Thameslink.
However, as of today, 25th of March 2025, it has been 42 days since my first contact on 12th of February 2025. While I recognize
your suggestion to raise an application via the provided link, we already
have an active ticket for this case [K444LW-71W75].
As such, I kindly request that this matter be continued and resolved under
the existing ticket to avoid unnecessary duplication or delays. To Both: In addition, I respectfully request the following: 1. The name of a dedicated case handler to ensure that this claim
is managed efficiently. 2. Copies of the relevant insurance documents, including the Delay
Repay Scheme Insurance and Public Liability Insurance, to better understand
the policies applicable to my claim. It is
important to highlight that this unresolved claim has caused significant
inconvenience and financial impact. I trust that maintaining continuity with
the existing ticket and adhering to stated timelines are priorities for your
organisation. Your cooperation in addressing these points will help
demonstrate a commitment to fairness and customer satisfaction. Thank you for
your attention to this matter. Please let me know if further details are
required. I look forward to your responses at the earliest opportunity. Kind regards, Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield,
London, EN3 7JQ Email: re_wired@ymail.com Tel: +447864217519 |
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28. 28th-Received |
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[Rail
Ombudsman] Re: Re: Follow-Up on Previous Correspondence – Action Required!
"Awaiting Your Response". From:
David (Support) (info@railombudsman.org) To:re_wired@ymail.com Date:
Tuesday 25 March 2025 at 12:17 GMT ##- Please type your reply above this line -## Your
email (83785) has been responded to. To add additional comments, reply to
this email. David (Rail Ombudsman) Mar 25, 2025, 12:17 GMT Good afternoon, Thank you for your
response. Without an completed form, we are not able
to look into your dispute. Kind Regards, Fionn Contact Advisor. Tel: 0330 094
0362 |Premier House | 1-5 | Argyle Way | Stevenage | SG1 2ADTelephone calls
to and from the Ombudsman may be recorded for quality and training purposes. Registered
company name: Dispute Resolution Ombudsman Limited. Registered office:
Richmond House, Walkern Road, Stevenage,
Hertfordshire, England, SG1 3QP. Company Registration Number: 8945616. Registered in
England & Wales. DISCLAIMER: The information contained in this e-mail
message is privileged and confidential and is only intended for the
addressee. If you received this e-mail in error, you are hereby notified that
any disclosure, reproduction, distribution or use of this message and any
attachments is strictly prohibited. Please notify the sender immediately and
delete the e-mail without copying or disclosing its contents to any other
person. No legal consequences can be derived from the contents of this
e-mail. Neither the sender nor Dispute Resolution Ombudsman Limited accept
liability for any damage resulting from the use and/or acceptance of the
content of this e-mail message. Please note that we have updated our Privacy
Policy in accordance with the General Data Protection Regulation 2018. A copy
of this can be found here. Please consider
the environment before printing this message. [EXTERNAL SENDER] |
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29. 29th-Received |
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Automatic
reply: Follow-Up on Previous Correspondence – Action Required! "Awaiting
Your Response". From:
Ahmed Jama (ahmed.jama@gtrailway.com) To:re_wired@ymail.com Date:
Tuesday 25 March 2025 at 11:09 GMT I
am currently out of the office with no access to emails until Tuesday 2nd
April 2025 and will respond on my return. |
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30. 30th-Sent |
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Subject:
Follow-Up: Request for Response on Compensation Claim From:
Rewired (re_wired@ymail.com) To:ahmed.jama@gtrailway.com Date:
Friday 4 April 2025 at 09:09 BST To
Ahmed: I
hope this email finds you well. I
am writing to kindly follow up on my compensation claim related to the
disruptions on 12th of January 2025. Despite the extended efforts and
time, I have dedicated myself to resolving this matter, I have yet to receive
your response. Additionally,
I noticed that in your last email, the date you mentioned was "Until
Tuesday 2nd April 2025" and this was incorrect, as the “02nd of
April 2025” was actually a “Wednesday.” Out of consideration, I
waited until the end of the day yesterday to allow for any potential delays,
even after the considerable time already spent addressing the issues and
losses I incurred. I
would greatly appreciate an update today as of your earliest convenience
regarding the progress of my claim. Please let me know if you require any
further information to expedite this process. Thank
you for your attention to this matter, and I look forward to hearing from
you. Kind
regards, Simon
Paul Cordell Address:
109
Burncroft Avenue, Enfield, London, EN3 7JQ Email: re_wired@ymail.com Tel:
+447864217519 |
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31. 31st-Received -Sent |
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