Detailed Compensation Claim for Simon Paul Cordell
Name: Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 Date: 09 February 2025.
Recipient's Name: Southern Railway Customer Service
· https://www.thetrainline.com/trains/great-britain/delay-repay
· https://www.thameslinkrailway.com/help-and-support/delay-repay
Subject: Claim for Compensation Due to Train Delays and Associated Issues
Dear Southern Railway Customer Service,
I am writing to formally file a claim for compensation due to significant disruptions to my travel on January 12, 2025. My planned journey from Gatwick to London Bridge was severely impacted by the cancellation of train services, which resulted in additional expenses and a loss of productivity.
Journey Details:
· Date: January 12, 2025
· Route: Train from Gatwick to London Bridge
· Scheduled Trains:
o 12:00 PM Southern train from Gatwick to East Grinstead
o 12:32 PM Southern train from East Grinstead to London Bridge
· Ticket Price: £11.90 each x 2 = £23.80
Caption for Receipt: Purchase of Train Travel Tickets.
Upon arrival at Gatwick, I learned that the scheduled train services were cancelled, and a coach service was provided instead. The coach journey took approximately 45 minutes to reach an alternate train station before we could continue our journey, and I took a picture while on the train as below:
Caption for Receipt: Late Train Service Provided as An Alternative to Travel.
Alternative Transport:
· Coach Service: Provided as an alternative to train travel.
· Arrival Issues: Once at London Bridge, my attempts to contact the cab driver were unsuccessful, as the timing of our arrival did not allow for proper communication. I enlisted the assistance of my uncle, who was able to attempt to reach the cab company on our behalf. Unfortunately, we were informed that we could not recover our booking or fees for the taxi we missed.
· Missed Cab Booking: Cab price £51.50.
Caption for Receipt: Cab Booking Booked at The Same Time with Train Tickets.
Consequently, we took the Route 149 bus to Edmonton Green while managing multiple suitcases.
· Bus Fees: £1.75 x 2 = £3.50.
Caption for Receipt: TFL travel charge for bus fare on January 13, 2025.
Upon arriving in Edmonton Green, I opted for a cab as it was more affordable than attempting to recover the missed booking.
· Cab Fare: £13.00.
Caption for Receipt: Cab from Edmonton Green.
Impact: The delays not only caused distress but also led to fatigue, making it impossible for me to prepare dinner upon arriving home. As a result, I was forced to order food, an expense I wouldn't have incurred had I arrived on time.
· Dinner Bill: £25.00.
Caption for Receipt: Dinner Receipt.
More significantly, I lost an entire day of work that I had planned to dedicate to developing my business. This lack of productivity stems from unexpected delays caused by the train service's operational failures and were not a result of any fault on our part as customers. Based on my potential earnings from business development activities, I estimate the value of my lost time to be £80.
Caption for Receipt: Lost Downtime.
Compensation Request: It is crucial to note that the failure to board was not due to our actions as passengers, but rather the result of train cancellations and delays. Therefore, I am requesting compensation under the delay repay scheme, which compensates passengers for inconvenience and financial losses incurred due to service disruptions.
Specific Amounts Claimed:
1. Train Tickets: £11.90 Each X2 £23.80 Each
2. Missed Cab Booking: £51.50
3. Bus Fees X2: £3.50
4. Cab Fare: £13.00
5. Dinner Bill: £25.00
6. Lost Downtime: £80.00
§
Total Amount Claimed:
£196.80P
Justification for Full
Recovery of Additional Costs and Tickets
I
am writing to request a review and reversal of the decision regarding my
compensation claim for the delay experienced with my day ticket on January 12,
2025. Given the significant
disruption and the associated financial and emotional impact, I firmly believe
that my case warrants full recovery of my ticket costs and additional expenses
incurred.
Relevant Regulations and
Standards
According
to the Thameslink Delay Repay scheme and the National Rail Conditions of
Travel, passengers holding day tickets are entitled to compensation if they
experience delays. Specifically, the compensation guidelines for day ticket
holders are as follows:
- 15-29
minutes: Entitled to at least 25% of
the single fare paid, or if a return ticket was bought, at least 25% of
the fare paid for the affected portion.
- 30-59
minutes: Entitled to at least 50% of
the single fare paid, or if a return ticket was bought, at least 50% of
the fare paid for the affected portion.
- 60-119
minutes: Entitled to 100% of the
single fare paid, or if a return ticket was bought, at least 50% of the
fare paid.
- 120+
minutes: Entitled to 100% of the cost
of the fare paid, whether it was for a single or return ticket.
Given the above guidelines and the
details of my journey, I firmly believe that my claim falls within the
parameters of the compensation scheme. However, my situation involves exceptional circumstances that necessitate
a departure from the standard compensation policy.
Exceptional Circumstances
and Financial Impact
- Prolonged
Delay and Missed Appointments:
- The
[E-Ticket Return] journey was purchased for [12:02 Gatwick Airport
to London Bridge] and caused us a delay of time that was of over [1
hour to 1 hour 59 minutes] as the [Train was Cancelled] and
this resulted in missed appointments and disrupted plans. This
necessitated rescheduling and incurred additional costs, which would have
been avoided had the train services operated as scheduled.
- Incurred
Additional Costs:
- I
had to book alternative transport a Bus and Cab and manage additional
transfers, leading to unexpected expenses. The extended travel time and
inconvenience directly contributed to additional costs for food and
alternative travel arrangements.
- Impact
on Work and Productivity:
- The
delays caused me to lose an entire day of work that I had planned for
business development. This lack of productivity has a significant
financial impact, estimated at £80, which is crucial for my business
operations.
- Compensation
for Emotional Distress and Inconvenience:
- The
cumulative effect of the delays, missed appointments, and additional
costs caused considerable distress and inconvenience. Compensation should
reflect not only the financial losses but also the emotional impact of
the disrupted journey.
Consumer Rights and Fair
Treatment
According
to the Consumer Rights Act 2015, services must be provided with
reasonable care and skill. When service providers fail to meet this standard,
consumers are entitled to remedies, including compensation for consequential
losses. Furthermore, the Railways Act 1993 mandate’s that train
operators must adhere to principles of fairness and transparency in their
dealings with passengers.
Given these points, I kindly request
a full recovery of my tickets and reimbursement for the additional costs
incurred. The compensation should reflect the totality of the financial impact
and inconvenience experienced, beyond the standard delay repay guidelines. This
consideration is crucial for a fair resolution to the significant disruptions
caused by the train service cancellations.
I have included all relevant documentation and imagery to support my claim. Thank you for your attention to this matter, and I look forward to your prompt response.
Sincerely, Simon Paul Cordell 109 Burncroft Avenue, Enfield, London, EN3 7JQ Re_wired@ymail.com +447864217519
Enclosures:
· Receipt: Purchase of TFL Train Travel Tickets:
· Receipt: Late Train service provided as an alternative to travel:
·
Receipt: Cab Booking Booked at The Same
Time with Train Tickets:
·
Receipt: TFL travel charge for bus fare on
January 13, 2025:
·
Receipt: Cab from Edmonton Green:
·
Receipt: Dinner Receipt:
To be obtained!
·
Receipt: Lost Downtime:
Web
linked as: Horrific
Corruption: Uncovering the Dark Truth's.
· Receipt: All Additional Relevant Documents:
None to be added!
End
Added extra not sent
The fairness of a company's compensation policy can depend
on several factors, including the terms and conditions under which the service
was provided, consumer protection laws, and industry standards. Here are a few
key considerations:
1. Consumer Rights
Under laws such as the Consumer Rights Act 2015 in the UK,
services must be provided with reasonable care and skill. If a service fails to
meet this standard, consumers may be entitled to remedies, including
compensation for consequential losses. The act emphasizes fairness and
transparency in commercial practices.
2. Company Policies and Transparency
Companies should clearly communicate their compensation
policies, including any limitations or exclusions. Transparency is crucial to
ensuring that consumers are aware of their rights and the terms of the service
they are purchasing. If a company's policy is perceived as unfair or
misleading, it could be challenged under consumer protection laws.
3. Industry Standards
Compensation policies should align with industry standards
and best practices. For instance, many transport and travel companies have
delay compensation schemes that provide a sliding scale of compensation based
on the length of the delay. These schemes are often subject to regulatory
oversight to ensure they are fair and reasonable.
4. Regulatory Oversight
Regulatory bodies, such as the Office of Rail and Road (ORR)
in the UK for railway services, oversee compensation schemes to ensure they
comply with legal and regulatory requirements. If a compensation policy is
found to be unfair or not compliant with regulations, the company may be
required to amend it.
5. Unfair Terms
Under the Unfair Terms in Consumer Contracts Regulations
1999, any term that causes a significant imbalance in the parties' rights and
obligations to the detriment of the consumer may be considered unfair.
Consumers can challenge such terms and seek redress.
In summary, while companies can set their own compensation
policies, these must comply with relevant consumer protection laws, industry
standards, and regulatory requirements. If you believe a company's compensation
policy is unfair, you may have grounds to challenge it, either through direct
negotiation or by seeking advice from consumer protection organizations.
If you need further assistance with a specific issue, feel
free to ask! 😊