Detailed Compensation Claim for Simon Paul Cordell
Name: Simon Paul Cordell Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ Email: Re_wired@ymail.com Tel: +447864217519 Date: 22nd January 2025
Subject: Request for Compensation Due to Misleading Information and Associated Costs - Stansted Airport
Dear Trip.com Customer Service,
I hope this message finds you well. I am writing to formally submit a complaint regarding my recent travel experience booked through your platform, which has resulted in significant financial losses and considerable stress for myself and my travel partner.
Journey Details
On January 5, 2025, I booked a round trip from Antalya to London for myself and a companion via Trip.com. During the booking process, within the trip.com website I specifically selected the option for "Additional Baggage Allowance," which was advertised at £44.70 for an additional 15 kg suitcase. I believed that by choosing this option, I had secured the necessary allowance for our larger suitcase.
I clicked of flights to obtain the flight tickets, I found that most flight companies that I choose gave us an option to pick seats beside each other at an additional cost, but this option could be skipped, I paid anyways but due to the ongoing latter still never got the options I paid for.
Unfortunately, I encountered significant issues relating to the baggage policy information, and website or personal staff making incorrect booking details, which ultimately led to financial loss and disrupted my holiday.
While I appreciate the variety of flight options you provide, the lack of clear communication regarding baggage allowances was extremely frustrating. I was made to rely on visual guides that were misleading and lacked sufficient clarity, resulting in unexpected costs for additional baggage and considerable inconvenience during my travel. Unfortunately, my experience was far from satisfactory.
I would like to formally request a refund for the fees and extra fees incurred due to the miscommunication and also regarding baggage policies. Clear, textual descriptions of baggage allowances would greatly enhance the user experience and help prevent similar issues for future customers.
As someone accustomed to clear communication in professional settings, I found the reliance on color-coded images for baggage information frustrating and confusing. Instead of easy-to-understand text descriptions, I was faced with visual aids that changed without notice, leaving me uncertain about what I could bring on my flight.
This confusion ultimately led to unexpected costs and logistical challenges during my trip, making it difficult to fully enjoy my holiday. A clearer, text-based explanation of baggage policies would have allowed me to make informed decisions and avoid the stress and financial loss I experienced.
Travelers expect professionalism and transparency when booking flights, and I believe that Trip.com could significantly improve its user experience by implementing straightforward and consistent text-based information regarding baggage allowances.
In summary, while I appreciate the service Trip.com provides in helping travelers find flights, the ambiguity surrounding baggage policies led to a disappointing experience that detracted from my holiday. I hope that they will work towards enhancing communication to prevent future customers from facing similar challenges.
Trip.Com-19-12-24-1020
Booking Transport to the Airport!
Soon afterwards, on the 11 January 2025 we book our transport to arrive at the airport in good time and to do this we arranged to be picked up by a cab at the price as invoiced below.
Booking a cab London Bridge and then using the train to get to Gatwick Airport especially since Brimsdown Train Station “which is my closest train station to where I live!” didn't have early trains available. I discovered an online taxi booking service to get to London bridge. We did pay for a cab return journey, but we are only claiming back for the forwarding journey as invoiced below:
ü Taxicode • Book and Compare Taxi, Minibus and Coach Hire Prices
ü Total £51.50p
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Ultimately, I decided to use a helpful website, omio.com, which made it easy to secure our two train tickets, from London bridge to Gatwick Airport.
OMIO-23-12-1439 The Train Tickets Cost Was £53:40p
LEAVING MY HOME IN A CAB
Before the cab arrived, I printed all receipts twice that would be needed. The cab arrived at my home in time for us to leave and arrive at London Bridge Station on time and the cab driver was friendly.
On the way we spoke to him and asked him how we would go about changing the time on the return cab as we had clicked on 1:00Am instead of 02:00 hours not releasing it was a 24-hour clock as we were booking our cabs in the website. He explained that this is not a problem and that we can do this at any time, by using there webapp or contacting the main office.
AT LONDON BRIDGE TRAIN STATION
We had to wait for the train to arrive and in our spare time we ordered some food from Greg’s that nicely allocated in the train station until it was time for our departure to Gatwick Airport!
Once on the train we were both soon at the airport and with our two small carriage suite case and additional Luggage that was one x a bigger suitcase than the ones we were carrying.
The train ride got us to our destination in time of its schedule and had pleasant scenery along its route.
Once inside of the Gatwick Airport our brains started to figure it all out, the boards hung up had the information we needed and we both hurried to work it out the fastest, my friend said the gate number and I stated it is over there. We found easyJet and cued up to place the larger suitcase onto the section where it would be booked in and weighed for it to disappear on the conveyor belt and out to the staff who use the machinery to then place it on the plane, for us.
I put the bag on the scales and touched my passport on to the machine as requested and it asked me to pay another 40 pounds, so, I tried again and the same thing happened, I thought here we go and decided to pull out my phone and printed paperwork of receipts and call-in search of a member of staff, as I was sure that I had paid for this service when using trip.com website services.
As the kind easyJet member of staff started to help us, I logged into my phone and showed her the receipts.
She started to help by going through the system I had just prior used. She explained to us that the large suitcase has not been booked onto the plane already.
This caused us to go through the receipts with her and she explained that the trip advisor had misled us into believing we had paid for baggage when in fact what we had paid for was a suitcase to be allowed as extra carriage on the plane. She tried to put the suitcase in a metal section to see if it fitted and noticed it would just barely but said it will be alright and due to all the confusion caused, we had best hurry upstairs to book ourselves and luggage all in, as time had been wasted.
So, we hurried upstairs into the airport to book ourselves and luggage into customs so we can head to our departure gate in time for it not to be closed but as we were allowed into the first section with the use of our passports, for the passport ID check in stage, we were stopped by staff as we went to place our suite cases on the conveyor belt. The staff who approached us told us that we can’t bring the larger suitcase on this way.
We explained to staff what we were told by the staff lady downstairs and the member of staff reinstated his decision as he told us again that we must go all the way back downstairs and basically repay. He continued by also stating that we must hurry as we will need to come back upstairs and start all again.
We both run all the way downstairs and found the woman again who then rushed us to the machine and placed the bags back onto the machine.
She then quickly booked the large suitcase in again and made me pay 40 pounds.
Initial Problems at Gatwick Airport
Upon our arrival at Gatwick Airport, we encountered severe complications that were exacerbated by misleading information on your website. After checking in at the airport, I placed our larger suitcase on the scale, only to be prompted by the easyJet system to pay an additional £40 for checked baggage. I found this perplexing, as I had believed I had already paid for this service through Trip.com.
- Exhibit A: Screenshot of baggage allowance from Trip.com website
I sought assistance from an easyJet representative, who kindly reviewed our booking with us. Unfortunately, she explained that the large suitcase had not been booked onto the plane. This crucial miscommunication indicated that Trip.com had misled us into thinking we had paid for a fully checked suitcase when, in fact, we had merely paid for an allowance for extra carriage.
While rushing to address this issue, we encountered further complications, waiting in lines and dealing with additional staff who directed us back and forth without resolution. Ultimately, I had to pay another £40 to properly check the suitcase, which compounded the confusion we were already experiencing.
- Exhibit B: Receipt for additional £40 payment for checked baggage
EasyJet-09-01-25—1051 Total £40:00p,
Still Inside Of The Airport
We ran back upstairs in the airport and got past the passport ID check-in stage to reach the departure gate, only to find it closed through no fault of our own. We had done everything on time but were misinformed and manipulated by the trip advisor website. This wasn't made clear to us until we made our way back home again. As we reached the Departure Gate, it was closed, and we realized we were trapped in the airport. No one other than staff could get out of the section of the airport building we were confined in unless they boarded a plane and left.
We tried to grasp the situation, but it had no positive effect. We missed the plane and were trapped in the airport with no staff to help us get out. We looked around for staff who could advise us, but none were to be seen. Then we came across another family with children who had missed the same plane. We all decided to work together, and we saw a cleaner wandering away from us, and everyone rushed over to him. We tried not to ambush him with our worries, and he seemed to know the answers we needed, as I presumed, he had heard it all before. He advised us to all go to the only information desk that is open and directed us to it.
Once we found it, we realized it was the British Airways information desk, and there was no staff inside.
I could see two other families already queuing in front of us, and I knew this was trouble. Eventually, a member of staff turned up, and we awaited our turn for help. The lady said, "Hello, can I help you?" We all explained what had happened, only for her to say, "Sorry, we cannot help you all. We're not easyJet; we're British Airways."
We all stepped back from the queue and stood there, unsure of what else to do. I kept watch on the only member of staff we could see, the lady at the British Airways information desk, whom the cleaner had sent us to find for help. We were all stuck and asked more staff as we found them, who all sent us back to the British Airways desk. I had had enough, as had the rest of us. I approached the British Airways lady at the information desk again that I had keep my eyes on and said in a polite voice, "Please, can you help us by contacting someone?" She stated, "Wait there, and I will contact someone from easyJet, as all their offices are on the other side of the airport."
She came back and said someone was on their way to collect us all. It was lucky that I demanded someone be called to help us, or we could have been stuck for a long time.
Eventually some easyJet assistance arrived and said that they never have staff on this side of the Gatwick airport and repeated that this is as the office for easyJet as are on the other side.
He said but don’t worry he will first take us to our luggage as it was not put on the plane and then to their offices, where we can speak to a supervisor, who if he or she hears what we were explaining they might put us on the next flight.
After a long walk we all arrived with our bags at the other side of the terminal where easy jet staff and offices could be found. We were pointed to some staff and told to ask to see the supervisor. Staff tried to advise us away as we approached, and we explained what we were told to do and why. The family with us who also never got on the plan and ourselves were then told by easyJet staff to wait around and look for a person in a blue suite, we thought at first, we were being given the run around again as we stood in a massive section of the airport with easyJet logos advertised everywhere and staff with orange jacket with easyJet logos on them were all moving around us and queuing systems were all around us but then we see a man in a blue suite, and we all headed towards him. A member of staff tried to stop us again and we explained we need to get to the supervisor in the blue suit before he disappears, and the member of staff said, “Well you better hurry up then.” We explained all to the supervisor from the second we were approaching him until we left him in kind.
I and my travel friend asked to be placed on the next plane as this was not our fault. The easyJet supervisor’s attitude sort of changed as he said they as easyJet will be charging us £110 each, to do this. It was again explained to him that this was not our fault, and we were given wrong information about our luggage. He continued to say we must pay as he started to look on his computer. He wanted us to give him the lady easyJet staff identity and the male staff identity from upstairs in the airport also, he was on about both the staff who had sent us up and down in the sections of the airport earlier and continued to say that we hadn’t paid for any language at all and demanded to see any proof that we had paid twice, so I showed him my receipts and continued to explain that I could not identify the two members of staff and also it was important for me to be on the plane as I had an appointment to get my teeth repaired, he finally accepted that what we were both saying was the truth and continued by explaining that there is no more planes until the 10th to where we were going from Gatwick to Antalya until the 10-01-2025 and this was at 8am on the 8th January 2025 but he then continued by saying that he can place us on the plane that leaves from Luton Airport if we could get there in the next two hours.
I asked him if it was possible to do such a thing without a plane or a car and he replied yes but it will be very tight. The easyJet supervisor manager then started typing on his keyboard and changed the flights. He said he has booked all our luggage onto the plane, and I asked him, is that for there and return to which he replied yes, he then told me to take a screen shot of his computer and we start to make our ways: --
Missed Flight
After checking the luggage, we hurried back upstairs only to arrive at our gate to find it closed. This was not due to any delay on our part but because of the time wasted navigating the miscommunications and multiple interactions with airport staff. This experience was both distressing and humiliating. In addition to the humiliation stress and extra baggage fees, the constant back-and-forth also resulted in additional train fares incurred as we were forced to rush of to make a new flight connection at Luton Airport, which amounted to £, as well as food and drink expenses at Luton Airport, totaling £.
EasyJet Supervisor Manager Computer Screenshot
To Luton Airport From Gatwick
The race was on to Luton Airport from Gatwick, so from home to Gatwick to Luton to Turkey Antalya and onto our hotel was our changed journey but the EasyJet staff first told us we need to get on to the other side of the Airport again and onto the Gatwick Airport Shuttle or otherwise known as the Gatwick Airport Inter-Terminal Shuttle. It operates frequently and provides a quick and convenient way to transfer between the two terminals and typically taking around 2-3 minutes, so we rushed of to get onto it. The Terminal Shuttle was free to pay for but the train to Luton was not and we should not have encored these additional costs.
- Also, notice the numbers “1” and “2” after the # hash key, in the “EasyJet Supervisor Manager Computer Screenshot,” as these represent the three suite cases that we had to pay again for.
- There is also another fact being that in the “EasyJet Supervisor Manager Computer Screenshot,” the seats were put apart from one to the other, when they were paid to be beside each other, as invoiced below… Seats 0102 HK and 0202 HK.
Trip.com invoice of purchases. Total Paid £216.90
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Total Paid £216.90
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Booking Total £216.90
12:34, December 18, 2024 Payment method: Visa Please note that the payment method cannot be changed once the transaction has been completed o Adults £75.10 ×2 o Ticket fare £48.90 ×2 o Taxes & fees £26.20 ×2 o Carry-on baggage £40.50 ×1 o Seat selection £10.10 ×2 o Promo code £0.00 ×4 o Auto Check-in £1.50 ×4
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- Ticket fare and Taxes & fees are also unfairly both grayed out in the receipt. I have added bold text to the classifications.
Train Tickets from Gatwick Airport to Luton Airport Are Exhibited as A Bank Statement and Are as Follows: --
This Is X2 But the Other Receipt Needs to Be Obtained, if required Total £46.00 Pounds
£23.00
+
£23.00
Total £46.00 pounds
The train to Luton that was not free to get on and costs £23.00 each to get on and are costs that we wrongly incurred due to no fault of our own!
Food And Drink
Once at the airport of Luton we needed to get food and drink at an additional cost and the receipts are included from Burger King in the terminal for two and are as follows: --
Luton-Airport-BurgerKing-09-01-25—1051 Total £23.00 Pounds
Antalya, Turkey, was not only my sister’s destination but also ours, and the excitement was palpable! I reached out to the Dental Fly cab coordinator to confirm that we were en route, but unfortunately, our flight times had changed. The team was understanding and reassured us that they would still be there to meet us at the airport, which eased my concerns.
Upon our arrival at Antalya Airport, we encountered a bit of a hiccup. The Dental Fly cab company was unreachable by phone, which left us feeling uncertain. However, the airport scouts came to our rescue. They were incredibly kind and stepped in to assist us, even though we had previously informed Dental Fly about our flight changes.
Thanks to their help, we managed to find a cab that promptly took us to our hotel. The fare was reasonably priced at 1300 Turkish lira, which is roughly £30 a small price to pay for such quick and friendly service. Despite the initial communication challenges, the kindness of the airport staff truly made our arrival in Antalya a pleasant one, setting a positive tone for our trip ahead!
Cab from Antalya Airport Turkey to Hotel Receipt
Total £30.00 Pounds
The drive to the hotel was a delightful 10 minutes, filled with beautiful scenery along the way. By the time we arrived, it was quite late, but we were warmly welcomed by the hotel’s night manager, whose kindness truly brightened our evening as he escorted us to our room. His warm smile instantly made us feel at home.
The hotel itself was charming and thoughtfully situated, striking the perfect balance between comfort and value. Although I could have chosen a more luxurious option, I found that this lovely hotel exceeded my expectations. The only minor detail was that some of the pictures suggested the rooms were slightly larger than they actually were, but this didn’t detract from our overall experience. Everything was pristine and conveniently accessible.
A convenience store was just a quick 3-minute walk away, perfect for picking up beach essentials, snacks, and a selection of refreshing beverages. We were delighted to find an assortment of cocktails and local wines to enjoy in the evenings, which added a nice touch to our stay. Additionally, we were only 5 minutes from the beach and an equal distance from a multitude of other attractions.
After settling in, we texted Dental Fly to inform them of our arrival, and the next morning, we received confirmation that our transportation would be arranged again, and indeed, it was. The spacious people carriers provided a comfortable ride, taking us a swift 10 minutes to the dentist, located in the nearby town.
All in all, our stay was delightful, and we felt well taken care of every step of the way. The combination of excellent service, convenient amenities, and the chance to unwind with a drink or snack made for a truly enjoyable experience.
ON THE WAY HOME
THE PLANE FROM ANTALYA TO GATWICK WAS WITH SUN-EXPRESS
We got picked up from our hotel by the Dentafly cab and arrived at the airport well in time of time set. We went to book our bags onto the plane and were told we needed to pay again.
We showed all our receipts and even explained that the manager from Gatwick airport had given us a screenshot of his computer when he transferred us to Luton, and he had explained that he had added all of our luggage.
She explained that the booking agent has only just paid for the tickets at £30 pounds each and I was to take it up with them afterwards and she continued to explain that to her understanding the booking agent has not paid for any luggage back whatsoever and that they had only paid for the way there. She pulled out cards and showed me that all suite cases are to be charged for, and this is why I was forced to pay again. She offered a discount price for our two small suite cases and one larger one. As priced below.
Issues at Antalya Airport
While traveling back on January 12 with Sunexpress, we again discovered that no clear options for baggage were available on your website. Once more, I was informed that nothing had been paid for in terms of baggage. I was forced to pay an additional £60 to check our suitcases, under the impression that hand luggage restrictions allowed only smaller bags, which proved to be false.
- Exhibit E: Receipt for additional £69.63p payment at Antalya Airport
On my return trip, I experienced several issues with my flight. I initially flew with easyJet on flight U26519, an economy class Airbus A320, and returned with Sunexpress on flight XQ590, a Boeing 737 MAX 8 in economy class. Unfortunately, I was informed by Sunexpress that no baggage fees had been paid for on my return flight, and I was required to pay an additional £69.63 for all of my luggage.
The representative explained that suitcases could only be taken as hand luggage if I paid for them as extras. She referenced a pricing policy card that indicated the limitations on hand luggage. According to her, hand luggage was restricted to bags, handbags, gym bags, or rucksacks, explicitly excluding suitcases. Smaller suitcases were charged at around £40 each for hand luggage, while larger ones cost over £60; however, she also offered all three pieces of luggage for a total of £69.63.
I felt frustrated and embarrassed by the situation, as the airline's policies were unclear at the time of my ticket purchase. The trip.com website was particularly confusing during the booking process, ultimately resulting in double charges. While the website advised checking the Sunexpress site for guidelines, Sunexpress did not charge for suitcases intended as carry-on baggage.
Furthermore, the options for add-on baggage allowance on the trip.com website misled us into believing that the majority of airlines followed the same policy, which was not the case. It appears that trip.com, as the booking agency, is aware of these discrepancies and is profiting unethically by advertising add-on baggage allowances that are not necessary.
In my case, the baggage allowance was not included in my itinerary, despite being confirmed in my purchased baggage allowance. To complicate matters, the section on the website detailing my free baggage allowance, a "Personal Item" stated I was allowed one piece per person, weighing up to 15 kg, with dimensions not exceeding 45x36x20 cm, which must fit “under the seat in front of me” and this could not be a “Suitcase,” due to it being a "Personal Item."
Returning from Gatwick Airport to London Bridge Train Station
Returning to my House by Cab from London Bridge Train Station
Once back at London Bridge, my attempts to contact the cab driver prior to this to explain our travel delays had become unsuccessful, as the timing change of our arrival did not allow for proper communication in time with them. I enlisted the assistance of my uncle, who was able to attempt to reach the cab company on our behalf. Unfortunately, we were informed that we could not recover our booking or fees for the taxi we missed.
Once back home and calculating our losses
The first cab that took us from my Home and to the Stansted Airports, which cost us
- Exhibit F: Receipts for cab to Stansted Airport with TaxiCode at £51:50p
Impact and Compensation Request
Throughout both journeys, I experienced a lack of clarity concerning baggage policies, which I felt was compounded by Trip.com's and the airline’s misleading communications. Thus far, I have incurred additional baggage fees of £160, plus further unexpected expenses for train tickets and food purchased during our delays amounting to £46.00.
Given the severe inconvenience and financial losses, I incurred during this process, I firmly believe my situation warrants a reassessment of your posted "Flight Price Guarantee and Booking Guarantee Terms & Conditions." I understand that the maximum possible compensation stated is a refund of the cost of my original flight ticket along with a free ticket for a replacement flight. However, I request that you take into account the following points supporting my position for greater compensation:
- Misleading Information:
- The advertisement for "Additional Baggage Allowance" was unclear and led me to believe that I had fully secured a larger suitcase. While I understood there would be additional costs, the information provided by your platform was, at best, misleading and likely inadequate for a customer to make an informed decision.
- Consumer Protection Laws:
- Numerous countries have consumer protection laws that require businesses to provide accurate and clear information about the services they sell. If the information presented on your platform did not fulfill these requirements, I feel there is a duty to provide compensation that reflects the financial losses incurred.
- Terms and Conditions Review:
- The inconsistency in the advertised baggage allowances between the outbound and return flights raises questions about the compliance of the terms and conditions set forth on your website. They did not align with my experiences while traveling. Given these discrepancies, I believe I should be entitled to compensation beyond the stated guarantees.
- Exceptional Circumstances:
- If an error on Trip.com's part led to significant financial losses beyond the cost of the original flight, it seems fair to consider compensatory measures for the additional expenses accrued due to the lack of transparency and the ensuing travel ordeal.
- Customer Service Resolution:
- I encourage Trip.com to address this situation fairly, as customer loyalty and satisfaction play crucial roles in maintaining a positive company image. I believe I am entitled to the reimbursement of the additional baggage fees, unexpected travel costs, food expenses, and appropriate compensation for the distress and disruption this experience caused.
I kindly request your prompt attention to this matter and look forward to a positive resolution. Attached are the receipts for the additional baggage, travel costs, and food expenses, along with relevant documentation for your review.
Sincerely, Simon Paul Cordell 109 Burncroft Avenue, Enfield, London, EN3 7JQ Re_wired@ymail.com +447864217519
Enclosures:
- Exhibit A: Screenshot of baggage allowance from Trip.com website
- Exhibit B: Receipt for additional £40 payment for checked baggage
- Exhibit C: Receipt for £110 rebooking fee
- Exhibit D: Receipts for train tickets and food expenses
- Exhibit E: Receipt for additional £60 payment at Antalya Airport
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WHAT HAPPENS WHEN USING TRIP.COM TO BOOK FLIGHTS.
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Booking Experience on Trip.com 1. Website Access: · You initiate your experience by typing "trip.com" into a search engine and arriving at the Trip.com homepage.
2. Flight Selection: · You click on the "Flights" option in the top menu, which takes you to a page dedicated to finding cheap flight deals. · You opt not to register for an account.
3. Inputting Travel Details: · Using an HTML form, you are presented with options for different trip types: Round-trip, One-way, and Multi-city. · You input your departure (London STN) and destination (Antalya) in the respective fields. · You select your travel dates from a pop-up calendar and indicate the number of travelers (adults, children, infants on lap).
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4. Searching for Flights Departing to Antalya:
a. Departing to Antalya
This image shows a screenshot of the first departing ticket being with Pegasus Airlines at a cost of £71 and times of flight.
* Baggage Information:
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Hidden Taxes and Fees: A Breakdown of Costs 5. Searching for Flights Returning to London:
This image shows a screenshot of the return flight with Pegasus Airlines at a cost of £90 and at times of flight.
6. Price Discrepancy: Website Demo Test!
a. Selecting The Two Tickets Total: £161. b. Farecards Total: £179. c. Extra Charged Total: £18 extra unfairly proceeded, you could be left to believe, but in reality. And In Our Case: Website Live Test!
Here’s a detailed breakdown of the costs as shown during the next webpage opened in the booking process:
Detailed Breakdown of Costs:
a. Fare: £24.40 × 2 = £48.80 b. Taxes & Fees: £71.80 × 2 = £143.60 c. Total for Adults (Passenger 1 & Passenger 2): £96.20 × 2 = £192.40
a. I have included screenshots of these “Farecards” and included them below! Laws and Regulations Breached:
Farecard Demo Test Example Part 1 of 2
Farecard Demo Test Example Part 1 of 2
1) Inconsistent Farecard Availability: Each time I navigate the Trip.com website, I notice that the available Farecards vary not only in options but also in quantities. For instance, in the images provided, I observed four Farecards indicating that checked baggage was not included. This inconsistency can easily go unnoticed, especially since the options are not always visible without scrolling horizontally or selecting specific filters. Consequently, this variability creates confusion regarding the Farecards and the associated baggage policies.
2) Navigation Challenges: The constant changes in Farecards contribute to a confusing website experience. Users often miss critical information about their flight options because they aren’t readily visible, or available. This lack of clarity can lead to misunderstandings about what is included in a fare and what additional costs might be incurred later.
3) Expired Search Results: Another issue I have faced is the quick expiration of search results. The first-come, first-served nature of Trip.com’s pricing model compels users to make hasty decisions, which I find to be unfair. For example, I often encounter messages stating that flight prices may have changed due to inactivity. This prompts me to restart my search process, leading to frustration and ultimately resulting in different flight options and varied Farecards as well as policies.
As Imaged Below
4) Unfair Pressure to Commit: The combination of unpredictable Farecard availability, navigation difficulties, and constantly changing search results imposes undue pressure on me and other users to commit to purchases without fully understanding the terms. This experience does not foster confidence in making informed travel decisions.
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7. **Baggage Allowance Confusion**
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8. **Pop-up Policy Information Sections
· When clicking links for more baggage details, another slide-in pop-up appears with the following menus: a. Booking Information, b. Baggage Allowance, and c. Flight Cancellation & Change Policies.
This is a screenshot of the webpage:
a. Personal Item does not include the word “Rack sack” b. Carry-on Baggage does not include the word “Suitcase” c. Checked Baggage does not include the word “Suitcase”
This is a screenshot of the webpage:
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9. Once you select the button in blue with the text “Book,”
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10. The “Book Page” Screenshot!
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11. The “Book Page” Additional Baggage Allowance!
a. The Baggage Allowance weblink takes you to the “Baggage Allowance & Policies” and is of no help.
Forced to add passenger
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12. ONCE PAID FOR: --
Screenshot-Baggage-Allowance-Pt1: The Below is a screenshot of my purchased package.
Screenshot-Baggage-Allowance-Pt2: The below is a screenshot of my purchased free package.
As imaged above!
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13. Screenshot-Baggage-Click-and-Pay-Part1
The below is a screenshot of my purchased package.
Screenshot-Baggage-Click-and-Pay-Part2 The below is a screenshot of my purchased package.
This is the receipt for “Purchased Baggage Allowance.” Which proves I was right about paying for a larger suitcase as well.
No personal items are declared by trip.com in the “Purchased Baggage Allowance Receipt” It clearly states Carryon Baggage confirmed. Below itinerary states otherwise and this caused confusion as to what was paid for at the airport. Personal items are a rack sack and not a suite case as I paid for…
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14. ITINERARY I received this pdf as an email that you can click withinside to go to your bookings after purchased.
be put on the conveyor belt and weighed in
carried and not the use of a suitcase being carried onto a plane as baggage.
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15. 3rd Flight Cancellation & Change Policies
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16. Within the bottom header of the webpage is the following text: --
Extract from Trip.com: --
Other Services
**Enhancing the Booking Experience**
**The Importance of Clear Communication**
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17. Flights Price Guarantee Trip.com guarantees that the price of your flight will not
change after payment has been confirmed but mine has due to causes caused by
error of wrong booking classifications of purchased “Baggage
Allowance.”
is not issued after successful payment due to the fault of Trip.com and the ticket price increases, Trip.com is requested to cover the difference.
Booking Guarantee Once
your tickets are issued, Trip.com will do its best to guarantee your trip. Flight Price Guarantee and Booking Guarantee Terms & Conditions 1.
Please contact Trip.com immediately if you run into any problems while
booking flight tickets. 2. The Flight Price Guarantee and Booking Guarantee will not apply in any of the following circumstances: a. Tickets were not issued due to unsuccessful payment. b. Tickets were not issued due to a flight schedule change. c. Any conditions which do not cause change from the original flight schedule. d. Failure to board a flight is due to the fault of the customer. e. The flight is departing within 2 hours of booking. f. Failure to board due to any conditions not caused by Trip.com. This includes, but is not limited to, airline delays or cancellations, an issue with the airport, a Force Majeure Event, or any other causes or conditions not caused by Trip.com. g. Please note that flight bookings with Ryanair do not qualify for any of the service guarantees provided by Trip.com, including but not limited to Price Guarantee, Booking Guarantee, and advance compensation.
Not all Airlines charge for additional baggage, including small suitcases, but the ones that do are for several reasons:
These factors contribute to why even small suitcases are often charged as additional baggage.
Yes, but a rack sack is allowed at a set weight as once was a small suitcase so what year did this change and why The shift in airline baggage policies, particularly regarding the size and weight of carry-on luggage, has evolved over the years due to various factors. One significant change occurred in 2015 when the International Air Transport Association (IATA) issued guidelines to standardize the size of carry-on luggage. The recommended dimensions were set to optimize the use of overhead bin space and maintain cabin safety and comfort. This led many major airlines to adopt these new dimensions, which are generally smaller than previous allowances. Additionally, budget airlines have further tightened their carry-on policies in recent years to generate additional revenue. For example, since 2018, airlines like Ryanair, easyJet, and Wizz Air have reduced the maximum dimensions allowed for free carry-on bags. This change was driven by the need to maximize profits and manage the limited space in the cabin more efficiently. The introduction of these stricter regulations and fees for carry-on luggage has been a way for airlines to offset high operating costs and encourage passengers to adhere to weight and size restrictions. This shift has also been influenced by heightened security measures and the need to streamline boarding processes.
https://www.trip.com/pages/customer-service/
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18. ++++++++++ On the return trip, I encountered issues with my flight. I flew with easyJet on flight U26519, which was an economy class Airbus A320, and then returned with Sunexpress on flight XQ590, which was a Boeing 737 MAX 8 in economy class. Unfortunately, there were no options for baggage on the website, and Sunexpress informed me that no baggage fees had been paid for my return flight. They demanded an additional £60 for luggage, so I had to pay again.
The representative explained that suitcases could only be taken as hand luggage if I paid for them as extras. The policy stated that hand luggage was limited to bags, handbags, gym bags, or rucksacks, but did not include suitcases. Smaller suitcases were priced at £40 each for hand luggage, while larger ones cost £60. However, the representative offered to allow all three pieces of luggage for a total of £69.63.
I felt frustrated and embarrassed by the situation, as the airline's policies were unclear when I purchased my tickets.
As imaged above!
For more detailed information, you can visit the [SunExpress Cabin Baggage] (https://www.sunexpress.com/en-gb/information/luggage-info/cabin-baggage/) - This page provides detailed information about SunExpress's baggage policies, including carry-on and checked baggage allowances, special baggage, and more. and [SunExpress Travel Baggage] (https://www.sunexpress.com/en-gb/information/luggage-info/travel-luggage/) pages. - This page outlines the updated travel baggage allowances for SunExpress, including information on excess baggage fees and specific regulations for international flights.
Other Regulations: In accordance with European Union Health and Safety Regulations, each piece of baggage is subject to a maximum weight limit of 32 kg. Unfortunately, baggage exceeding this weight cannot be accepted at check-in. Baggage weighing between 23 kg and 32 kg is classified as "Heavy Baggage."
Facts, Dated 29/01/2025: The SunExpress website defines carry-on luggage as a single piece of hand baggage with a maximum weight of 8 kg and dimensions not exceeding 55 x 40 x 23 cm. It does not specify that carry-on luggage must be a rucksack. Instead, it provides general guidelines for the size and weight of the carry-on item, which can be any type of bag that fits within these limits. For more detailed information, you can visit the SunExpress Cabin Baggage page. If you need any further assistance or have other questions, feel free to ask!
Here Is a List of Regulations and Organizations That Monitor Carry-On Baggage:
International Regulations
Regional Regulations
National Regulations
Airport-Specific Regulations
Airline-Specific Regulations
1) American Airlines
2) Qatar Airways
3) Emirates
4) Lufthansa
5) Ryanair
6) EasyJet
7) British Airways
8) Delta Airlines
9) Virgin Atlantic
10) Aer Lingus
11) Air France
12) KLM
13) Turkish Airlines
14) Jet2
15) SunExpress
https://top-handgepaeck-koffer.de/sunexpress-handgepaeck/ 16) Pegasus Airlines
Airline-Specific Changes
Beliefs And Non-Beliefs, Miffs
Key Milestones in Carry-On Rules
Modern Regulations: Today, most airlines have specific guidelines for carry-on luggage and personal items. These rules vary by airline but generally include size and weight limits. Personal items are typically defined as items that can fit under the seat in front of you, such as a purse, laptop bag, or small backpack. There have been other instances where both Sunexpress and EasyJet have faced complaints and legal actions related to their baggage policies and advertising practices.
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19. EasyJet 1) **[Cabin Bags - EasyJet] (https://www.easyjet.com/en/help/baggage/cabin-bags) ** a. This page explains EasyJet's cabin bag policy, including size and weight limits, and the option to book a large cabin bag for your flight.
2) **[Hold Luggage - EasyJet] (https://www.easyjet.com/en/help/baggage/hold-luggage) ** a. This page provides information on EasyJet's hold luggage policy, including allowances for different bag sizes and fees for excess baggage.
3) **[Fees and Charges - EasyJet] (https://www.easyjet.com/en/terms-and-conditions/fees) ** a. This page details EasyJet's fees and charges, including those related to baggage, seat selection, and other services.
Also, this is added in the same webpage:
Trip.Com Carry-On Baggage Invoice.
EasyJet Pricing: --
I clicked for additional baggage as an add on and they took 44......70p/15kg and then I got to the airport, but they said I never added luggage and demanded more money. I feel mislead by trip.com, the ticket booker and advisor, they say Put the Final Touches on Your Trip VIP Lounge Relax before your departure Add Additional Baggage Allowance From £44.70/15 kg and I believed that was my additional suite case there and return as most would…. It sounds like you had a frustrating experience with your baggage allowance on Trip.com. Based on the information you provided and the details from the Trip.com website, here's a summary of what might have gone wrong:
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20. ++++++++++++++
How much money based on number attending or any other available information online does Stansted Heathrow and Luton airports make on carry on baggage inclusive of the booking company’s per day, week, year, each? The revenue generated by airports from carry-on baggage fees can vary significantly based on several factors, including the number of passengers, the specific policies of the airlines operating at the airport, and the fees charged for carry-on baggage. Here’s a general overview based on available information: London Stansted Airport
London Heathrow Airport
London Luton Airport
General Insights
While specific daily, weekly, or yearly revenue from carry-on baggage fees alone is not typically disclosed, it is clear that these fees form an integral part of the overall revenue generated by airports from passenger services. For precise figures, it would be necessary to access detailed financial reports from the respective airports or airlines. Based on the information I found, here's a summary of the revenue generated by airports from carry-on baggage fees and the number of bags transported: Revenue from Carry-on Baggage Fees
Number of Carry-on Bags Transported
Key Insights
For more detailed information, you can refer to the [Idea Works Company Report] (https://ideaworkscompany.com/wp-content/uploads/2024/02/Press-Release-181-Global-Baggage.pdf) and the [Simple Flying article] (https://simpleflying.com/airline-luggage-charges/).
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21---. The Return Flight Was also a Negative Experience.
This was partly due to the trip.com website being confusing to use, as confusing as it is that I paid for Carry-on baggage on departure was as confusing as it became when being able to understand whether I had paid for the return also.
Possible Issues
Steps to Resolve
I'm really sorry to hear about your frustrating experience with the baggage allowance on your trip. It sounds like there were several issues with the clarity of the information provided by Trip.com and the airlines. Key Issues
Steps to Resolve
When booking a return flight on websites like Trip.com, I've noticed a concerning pattern: the return flights often come with limited or no luggage allowances, leaving travelers feeling trapped and forced to pay additional fees. This situation feels fundamentally unfair, especially since many of us are unaware of these baggage policies when making our initial bookings. The inconsistency in baggage allowances between outbound and return flights can lead to unexpected costs that travelers are not informed about beforehand. This lack of transparency requires us to painstakingly review baggage policies for both legs of our journey on both booking sites and airline websites before our booking time expires. Unfortunately, the information provided is often misleading and not clearly communicated, which undermines our ability to make informed choices. Given these circumstances, I believe I have valid grounds to file a complaint with both the airline and the booking website. I also plan to seek advice from consumer protection agencies on how to address this issue effectively, unless of course a fair agreement can be settled.
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It looks like you're interested in modifying a similar plugin file for Edge Copilot. While Edge Copilot doesn't have the same structure as GitHub Copilot, I can guide you on how to locate and work with extension files in general.
Locating and Editing Extension Files for Edge Copilot
- Identify the Extension:
- Find the specific Edge extension you want to modify. Extensions in Edge are typically located in the Extensions section of the browser settings.
- Locate the Extension Directory:
- Navigate to the directory where Edge stores its extensions. This location may vary depending on your operating system:
- Windows: C:\Users\{YourUserName}\AppData\Local\Microsoft\Edge\User Data\Default\Extensions
- Mac: /Users/{YourUserName}/Library/Application Support/Microsoft Edge/Extensions
- Linux: ~/.config/microsoft-edge/Default/Extensions
- Find the Relevant Extension:
- Inside the Extensions directory, you'll find folders named with the extension's unique ID. Open the folder corresponding to the extension you want to modify.
- Edit the Necessary Files:
- Look for JavaScript files (.js) that define the extension's functionality. Use a code editor (like Visual Studio Code) to open and edit these files.
- Reload the Extension:
- After making changes, you may need to reload the extension or restart Edge for the changes to take effect.
Example: Modifying Edge Extension
Suppose you want to modify a JavaScript file within the Edge Copilot extension to change a specific function. Here's a step-by-step example:
- Locate the Function:
- Open the JavaScript file in your code editor and search for the function you want to modify.
- Edit the Function:
- Make the necessary changes to the function. For example:
javascript
function exampleFunction() {
return 4000; // Changed value
}
- Save the Changes:
- Save the file after making your edits.
- Reload Edge:
- Go to Edge and type edge://extensions/ in the address bar.
- Toggle the extension off and on again, or click the "Reload" button if available.
Notes
- Always back up original files before making any modifications.
- Modifying extensions can have unintended consequences, so proceed with caution.
If you have a specific file or function in mind, let me know, and I can provide more tailored assistance! 😊