Mr. Simon Paul Cordell 109 Burncroft Avenue Enfield, London, EN3 7JQ re_wired@ymail.com +447864217519

Date: 22nd January 2025

Customer Service Trip.com

Subject: “Trip.com-and-Stansted-Airport” Request for Compensation Due to Misleading Information and Associated Costs - Stansted Airport -

Dear Trip.com Customer Service,

I hope this message finds you well. I am writing to formally submit a complaint regarding my recent travel experience booked through your platform, which has resulted in significant financial losses and considerable stress for myself and Travel Partner.

On January 5, 2025, I booked a round trip from Antalya to London for myself and a companion via Trip.com. During the booking process, I specifically selected the option for "Additional Baggage Allowance," which was advertised at £44.70 for an additional 15 kg, suitcase. I believed that by choosing this option, I had secured the necessary allowance for our larger suitcase. However, upon our arrival at the airport, we encountered severe complications that were exacerbated by misleading information on your website.

After checking in at the airport, I placed our larger suitcase on the scale, only to be prompted by the easyJet system to pay an additional £40 for checked baggage. I found this perplexing, as I had believed I had already paid for this service through Trip.com. I sought assistance from an easyJet representative, who kindly reviewed our booking with us. Unfortunately, she explained that the large suitcase had not been booked onto the plane. This crucial miscommunication indicated that Trip.com had misled us into thinking we had paid for a fully checked suitcase when, in fact, we had merely paid for an allowance for extra carriage.

While rushing to address this issue, we encountered further complications, waiting in lines and dealing with additional staff who directed us back and forth without resolution. Ultimately, I had to pay another £40 to properly check the suitcase, which compounded the confusion we were already experiencing.

After checking the luggage, we hurried back upstairs only to arrive at our gate to find it closed and not due to any delay on our part, but because of the time wasted navigating the miscommunications and multiple interactions with airport staff. This experience was both distressing and humiliating, causing us further inconvenience as we scrambled to understand our situation and seek help.

In addition to the baggage fees, the constant back-and-forth also resulted in additional train fare incurred as I rushed to make a new flight connection at Luton Airport, which amounted to £XX , as well as food and drink expenses at Luton Airport, totaling £YY . I have attached the corresponding receipts for each of these expenditures.

Issues at Antalya Airport

Following this, while traveling back on January 12 with Sunexpress, we again discovered that no clear options for baggage were available on your website. Once more, I was informed that nothing had been paid for in terms of baggage. I was forced to pay an additional £60 to check our suitcases, under the impression that hand luggage restrictions allowed only smaller bags, which proved to be false. The staff explained that larger suitcases would incur additional fees, further compounding the confusion concerning what I believed was already taken care of during the booking.

Throughout both journeys, I experienced a lack of clarity concerning baggage policies, which I felt was compounded by Trip.com's and the airline’s misleading communications. Thus far, I have incurred additional baggage fees of £160, plus further unexpected expenses for train tickets and food purchased during our delays amounting to £XX and £YY, respectively. I have attached the corresponding receipts for each of these expenditures, which could easily exceed my original expectations for the trip.

Given the severe inconvenience and financial losses, I incurred during this process, I firmly believe my situation warrants a reassessment of your posted "Flight Price Guarantee and Booking Guarantee Terms & Conditions." I understand that the maximum possible compensation stated is a refund of the cost of my original flight ticket along with a free ticket for a replacement flight. However, I request that you take into account the following points supporting my position for greater compensation:

1) Misleading Information:

a. The advertisement for "Additional Baggage Allowance" was unclear and led me to believe that I had fully secured a larger suitcase. While I understood there would be additional costs, the information provided by your platform was, at best, misleading and likely inadequate for a customer to make an informed decision.

2) Consumer Protection Laws:

a. Numerous countries have consumer protection laws that require businesses to provide accurate and clear information about the services they sell. If the information presented on your platform did not fulfill these requirements, I feel there is a duty to provide compensation that reflects the financial losses incurred.

3) Terms and Conditions Review:

a. The inconsistency in the advertised baggage allowances between the outbound and return flights raises questions about the compliance of the terms and conditions set forth on your website. They did not align with my experiences while traveling. Given these discrepancies, I believe I should be entitled to compensation beyond the stated guarantees.

4) Exceptional Circumstances:

a. If an error on Trip.com's part led to significant financial losses beyond the cost of the original flight, it seems fair to consider compensatory measures for the additional expenses accrued due to the lack of transparency and the ensuing travel ordeal.

5) Customer Service Resolution:

a. I encourage Trip.com to address this situation fairly, as customer loyalty and satisfaction play crucial roles in maintaining a positive company image. I believe I am entitled to the reimbursement of the additional baggage fees, unexpected travel costs, food expenses, and appropriate compensation for the distress and disruption this experience caused.

I kindly request your prompt attention to this matter and look forward to a positive resolution. Attached are the receipts for the additional baggage, travel costs, and food expenses, along with relevant documentation for your review.

Thank you for your understanding.

Best regards,

Mr. Simon Paul Cordell

109 Burncroft Avenue

Enfield, London, EN3 7JQ

re_wired@ymail.com

+447864217519

Date: 22nd January 2025

Unfortunately, I encountered significant issues relating to the baggage policy information, and website or personal staff making incorrect booking details, which ultimately led to financial loss and disrupted my holiday.

While I appreciate the variety of flight options you provide, the lack of clear communication regarding baggage allowances was extremely frustrating. I was made to rely on visual guides that were misleading and lacked sufficient clarity, resulting in unexpected costs for additional baggage and considerable inconvenience during my travel. Unfortunately, my experience was far from satisfactory.

I would like to formally request a refund for the fees and extra fees incurred due to the miscommunication and also regarding baggage policies. Clear, textual descriptions of baggage allowances would greatly enhance the user experience and help prevent similar issues for future customers.

As someone accustomed to clear communication in professional settings, I found the reliance on color-coded images for baggage information frustrating and confusing. Instead of easy-to-understand text descriptions, I was faced with visual aids that changed without notice, leaving me uncertain about what I could bring on my flight.

This confusion ultimately led to unexpected costs and logistical challenges during my trip, making it difficult to fully enjoy my holiday. A clearer, text-based explanation of baggage policies would have allowed me to make informed decisions and avoid the stress and financial loss I experienced.

Travelers expect professionalism and transparency when booking flights, and I believe that Trip.com could significantly improve its user experience by implementing straightforward and consistent text-based information regarding baggage allowances.

In summary, while I appreciate the service Trip.com provides in helping travelers find flights, the ambiguity surrounding baggage policies led to a disappointing experience that detracted from my holiday. I hope that they will work towards enhancing communication to prevent future customers from facing similar challenges.

My Experience

Flights

I used: --

1. Microsoft Bing Travel

I clicked of flights to obtain the flight tickets, I found that most flight companies that I choose gave us an option to pick seats beside each other at an additional cost but this option could be skipped, I paid anyways.

Trip.Com-19-12-24-1020

Traveling In Between Home and The Airports

We made the mistake of booking our flights from Gatwick based on advice from people we consulted about getting dropped off by car from.

I realised that the difference in taxi fares from my home to Stansted Airport compared to Gatwick was a fairly significant amount extra.

However, when I finally calculated the costs, taking a cab to London Bridge and then the train to Gatwick actually ended up costing about £30 more and based on the information I found, flights from London Gatwick to Antalya tended to be cheaper than those from London Stansted to Antalya.

• For example: you can find flights from Gatwick to Antalya starting at around £32.99 with easyJet. On the other hand, flights from Stansted to Antalya start at around £69 with Jet2 and Pegasus Airlines.

I can’t recall the exact savings. Overall, it felt like a complicated trade-off between convenience and cost, but I had to get to Turkey Antalya and at the moment I don’t own a private plane.

By Friends or Family: lead us to working out that Brimsdown Train Station does not run in time to catch an early morning train to London Bridge to get to Gatwick, so we need the cab to get us to London Bridge.

By Car with me Driving

Taking a car to the airport For Christmas and New Year would leave us paying 180 pounds for car parking and Car insurance £18 per day, needed.

During the Christmas and New Year period, parking rates at Gatwick Airport can be higher due to increased demand. Here are some approximate rates for that period:

1. Short Stay Parking: Around £40 per day.
2. Long Stay Parking: Approximately £25 per day after the first day, which costs £38.
3. Meet and Greet Parking: About £10 per day.

By Cab

Cabs from North London Enfield worked out expensive for uber to be booked in advance but I remembered from years ago that the cab station near me had a price list in the window and went looking for it in google maps and it was still there.

ü https://www.google.com/maps/@51.6443206,-0.0463771,3a,77.5y,76.77h,89.63t/data=!3m7!1e1!3m5!1sBbRjgNoajlqEOgW8tkR96g!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D0.37221653138050215%26panoid%3DBbRjgNoajlqEOgW8tkR96g%26yaw%3D76.77482558641623!7i16384!8i8192?entry=ttu&g_ep=EgoyMDI1MDEwOC4wIKXMDSoASAFQAw%3D%3D

The Prices in the Window Are as Follows:

1. London City Airport £35
2. Stansted Airport £35
3. Luton Airport £35
4. Heathrow Airport £35
5. Gatwick Airport £35
6. West End £35

ü https://www.omio.com/

Booking a train from London Bridge to Gatwick Airport seemed like the most convenient option, especially since Brimsdown Train Station didn't have early trains available. I discovered a helpful website, omio.com, which made it easy to secure my tickets. Ultimately, I decided to use an online taxi booking service as well, as it made sense to arrange my return journey at the same time for added convenience.

OMIO-23-12-1439 The Train Tickets Cost Was £53:40p

ü Taxicode • Book and Compare Taxi, Minibus and Coach Hire Prices

-----

TaxiCode Receipts £51:50p Each Way X2 Total £103:00p, as also, invoiced below!

Taxicode-Recipt-23-12-1439 Total £103:00p,

LEAVING MY HOME IN A CAB

Before the cab arrived, I printed all receipts twice that would be needed. The cab arrived at my home in time for us to leave and arrive at London Bridge Station on time and the cab driver was friendly.

On the way we spoke to him and asked him how we would go about changing the time on the return cab as we had clicked on 1:00Am instead of 02:00 hours not releasing it was a 24-hour clock as we were booking our cabs in the website. He explained that this is not a problem and that we can do this at any time, by using there webapp or contacting the main office.

AT LONDON BRIDGE TRAIN STATION

We had to wait for the train to arrive and in our spare time we ordered some food from Greg’s that nicely allocated in the train station until it was time for our departure to Gatwick Airport!

Once on the train we were both soon at the airport and with our two small carriage suite case and additional Luggage that was one x a bigger suitcase than the ones we were carrying.

The train ride got us to our destination in time of its schedule and had pleasant scenery along its route.

INSIDE OF THE AIRPORT

Once inside of the Gatwick Airport our brains started to figure it all out, the boards hung up had the information we needed and we both hurried to work it out the fastest, my friend said the gate number and I stated it is over there. We found easyJet and cued up to place the larger suitcase onto the section where it would be booked in and weighed for it to disappear on the conveyor belt and out to the staff who use the machinery to then place it on the plane, for us.

I put the bag on the scales and touched my passport on to the machine as requested and it asked me to pay another 40 pounds, so, I tried again and the same thing happened, I thought here we go and decided to pull out my phone and printed paperwork of receipts and call-in search of a member of staff, as I was sure that I had paid for this service when using trip.com website services.

As the kind easyJet member of staff started to help us, I logged into my phone and showed her the receipts.

She started to help by going through the system I had just prior used. She explained to us that the large suitcase has not been booked onto the plane already.

This caused us to go through the receipts with her and she explained that the trip advisor had misled us into believing we had paid for baggage when in fact what we had paid for was a suitcase to be allowed as extra carriage on the plane. She tried to put the suitcase in a metal section to see if it fitted and noticed it would just barely but said it will be alright and due to all the confusion caused, we had best hurry upstairs to book ourselves and luggage all in, as time had been wasted.

So, we hurried upstairs into the airport to book ourselves and luggage into customs so we can head to our departure gate in time for it not to be closed but as we were allowed into the first section with the use of our passports, for the passport ID check in stage, we were stopped by staff as we went to place our suite cases on the conveyor belt. The staff who approached us told us that we can’t bring the larger suitcase on this way.

We explained to staff what we were told by the staff lady downstairs and the member of staff reinstated his decision as he told us again that we must go all the way back downstairs and basically repay. He continued by also stating that we must hurry as we will need to come back upstairs and start all again.

We both run all the way downstairs and found the woman again who then rushed us to the machine and placed the bags back onto the machine.

She then quickly booked the large suitcase in again and made me pay 40 pounds.

EasyJet-09-01-25—1051 Total £40:00p,

We ran back upstairs in the airport and got past the passport ID check-in stage to reach the departure gate, only to find it closed through no fault of our own. We had done everything on time but were misinformed and manipulated by the trip advisor website. This wasn't made clear to us until we made our way back home again. As we reached the Departure Gate, it was closed, and we realized we were trapped in the airport. No one other than staff could get out of the section of the airport building we were confined in unless they boarded a plane and left.

We tried to grasp the situation, but it had no positive effect. We missed the plane and were trapped in the airport with no staff to help us get out. We looked around for staff who could advise us, but none were to be seen. Then we came across another family with children who had missed the same plane. We all decided to work together, and we saw a cleaner wandering away from us, and everyone rushed over to him. We tried not to ambush him with our worries, and he seemed to know the answers we needed, as I presumed, he had heard it all before. He advised us to all go to the only information desk that is open and directed us to it.

Once we found it, we realized it was the British Airways information desk, and there was no staff inside. I could see two other families already queuing in front of us, and I knew this was trouble. Eventually, a member of staff turned up, and we awaited our turn for help. The lady said, "Hello, can I help you?" We all explained what had happened, only for her to say, "Sorry, we cannot help you all. We're not easyJet; we're British Airways."

We all stepped back from the queue and stood there, unsure of what else to do. I kept watch on the only member of staff we could see, the lady at the British Airways information desk, whom the cleaner had sent us to find for help. We were all stuck and asked more staff as we found them, who all sent us back to the British Airways desk. I had had enough, as had the rest of us. I approached the British Airways lady at the information desk again that I had keep my eyes on and said in a polite voice, "Please, can you help us by contacting someone?" She stated, "Wait there, and I will contact someone from easyJet, as all their offices are on the other side of the airport."

She came back and said someone was on their way to collect us all. It was lucky that I demanded someone be called to help us, or we could have been stuck for a long time.

Eventually some easyJet assistance arrived and said that they never have staff on this side of the Gatwick airport and repeated that this is as the office for easyJet as are on the other side.

He said but don’t worry he will first take us to our luggage as it was not put on the plane and then to their offices, where we can speak to a supervisor, who if he or she hears what we were explaining they might put us on the next flight.

After a long walk we all arrived with our bags at the other side of the terminal where easy jet staff and offices could be found. We were pointed to some staff and told to ask to see the supervisor. Staff tried to advise us away as we approached, and we explained what we were told to do and why. The family with us who also never got on the plan and ourselves were then told by easyJet staff to wait around and look for a person in a blue suite, we thought at first, we were being given the run around again as we stood in a massive section of the airport with easyJet logos advertised everywhere and staff with orange jacket with easyJet logos on them were all moving around us and queuing systems were all around us but then we see a man in a blue suite, and we all headed towards him. A member of staff tried to stop us again and we explained we need to get to the supervisor in the blue suit before he disappears, and the member of staff said, “Well you better hurry up then.” We explained all to the supervisor from the second we were approaching him until we left him in kind.

I and my travel friend asked to be placed on the next plane as this was not our fault. The easyJet supervisor’s attitude sort of changed as he said they as easyJet will be charging us £110 each, to do this. It was again explained to him that this was not our fault, and we were given wrong information about our luggage. He continued to say we must pay as he started to look on his computer. He wanted us to give him the lady easyJet staff identity and the male staff identity from upstairs in the airport also, he was on about both the staff who had sent us up and down in the sections of the airport earlier and continued to say that we hadn’t paid for any language at all and demanded to see any proof that we had paid twice, so I showed him my receipts and continued to explain that I could not identify the two members of staff and also it was important for me to be on the plane as I had an appointment to get my teeth repaired, he finally accepted that what we were both saying was the truth and continued by explaining that there is no more planes until the 10^th to where we were going from Gatwick to Antalya until the 10-01-2025 and this was at 8am on the 8^th January 2025 but he then continued by saying that he can place us on the plane that leaves from Luton Airport if we could get there in the next two hours.

I asked him if it was possible to do such a thing without a plane or a car and he replied yes but it will be very tight. The easyJet supervisor manager then started typing on his keyboard and changed the flights. He said he has booked all our luggage onto the plane, and I asked him, is that for there and return to which he replied yes, he then told me to take a screen shot of his computer and we start to make our ways: --

EasyJet Supervisor Manager Computer Screenshot

The race was on to Luton Airport from Gatwick, so from home to Gatwick to Luton to Turkey Antalya and onto our hotel was our changed journey but the EasyJet staff first told us we need to get on to the other side of the Airport again and onto the Gatwick Airport Shuttle or otherwise known as the Gatwick Airport Inter-Terminal Shuttle. It operates frequently and provides a quick and convenient way to transfer between the two terminals and typically taking around 2-3 minutes, so we rushed of to get onto it. The Terminal Shuttle was free to pay for but the train to Luton was not and we should not have encored these additional costs.

• Also, notice the numbers “1” and “2” after the # hash key, in the “EasyJet Supervisor Manager Computer Screenshot,” as these represent the three suite cases that we had to pay again for.
• There is also another fact being that in the “EasyJet Supervisor Manager Computer Screenshot,” the seats were put apart from one to the other, when they were paid to be beside each other, as invoiced below… Seats 0102 HK and 0202 HK.

Trip.com invoice of purchases. Total Paid £216.90

Total Paid £216.90

Booking Total £216.90

12:34, December 18, 2024

Payment method: Visa

Please note that the payment method cannot be changed once the transaction has been completed

o Adults £75.10 ×2

o Ticket fare £48.90 ×2

o Taxes & fees £26.20 ×2

o Carry-on baggage £40.50 ×1

o Seat selection £10.10 ×2

o Promo code £0.00 ×4

o Auto Check-in £1.50 ×4

• Ticket fare and Taxes & fees are unfairly both grayed out. I have added bold text to the classifications.

Train Tickets from Gatwick Airport to Luton Airport Are Exhibited as A Bank Statement and Are as Follows: --

This Is X2 But the Other Receipt Needs to Be Obtained, if required Total £46.00 Pounds

£23.00

+

£23.00

Total £46.00 pounds

The train to Luton that was not free to get on and costs £23.00 each to get on and are costs that we wrongly incurred due to no fault of our own!

Food And Drink

Once at the airport of Luton we needed to get food and drink at an additional cost and the receipts are included from Burger King in the terminal for two and are as follows: --

Luton-Airport-BurgerKing-09-01-25—1051 Total £23.00 Pounds

Antalya, Turkey, was not only my sister’s destination but also ours, and the excitement was palpable! I reached out to the Dental Fly cab coordinator to confirm that we were en route, but unfortunately, our flight times had changed. The team was understanding and reassured us that they would still be there to meet us at the airport, which eased my concerns.

Upon our arrival at Antalya Airport, we encountered a bit of a hiccup. The Dental Fly cab company was unreachable by phone, which left us feeling uncertain. However, the airport scouts came to our rescue. They were incredibly kind and stepped in to assist us, even though we had previously informed Dental Fly about our flight changes.

Thanks to their help, we managed to find a cab that promptly took us to our hotel. The fare was reasonably priced at 1300 Turkish lira, which is roughly £30 a small price to pay for such quick and friendly service. Despite the initial communication challenges, the kindness of the airport staff truly made our arrival in Antalya a pleasant one, setting a positive tone for our trip ahead!

Cab from Antalya Airport Turkey to Hotel Receipt

Total £30.00 Pounds

The drive to the hotel was a delightful 10 minutes, filled with beautiful scenery along the way. By the time we arrived, it was quite late, but we were warmly welcomed by the hotel’s night manager, whose kindness truly brightened our evening as he escorted us to our room. His warm smile instantly made us feel at home.

The hotel itself was charming and thoughtfully situated, striking the perfect balance between comfort and value. Although I could have chosen a more luxurious option, I found that this lovely hotel exceeded my expectations. The only minor detail was that some of the pictures suggested the rooms were slightly larger than they actually were, but this didn’t detract from our overall experience. Everything was pristine and conveniently accessible.

A convenience store was just a quick 3-minute walk away, perfect for picking up beach essentials, snacks, and a selection of refreshing beverages. We were delighted to find an assortment of cocktails and local wines to enjoy in the evenings, which added a nice touch to our stay. Additionally, we were only 5 minutes from the beach and an equal distance from a multitude of other attractions.

After settling in, we texted Dental Fly to inform them of our arrival, and the next morning, we received confirmation that our transportation would be arranged again, and indeed, it was. The spacious people carriers provided a comfortable ride, taking us a swift 10 minutes to the dentist, located in the nearby town.

All in all, our stay was delightful, and we felt well taken care of every step of the way. The combination of excellent service, convenient amenities, and the chance to unwind with a drink or snack made for a truly enjoyable experience.

ON THE WAY HOME

I booked the flights before I left, and, in the website, it had a section that I clicked for Additional Baggage Allowance was the story I was explaining to the airline assistant, when trying to book our baggage in to them.

THE PLANE FROM ANTALYA TO GATWICK WAS WITH SUN-EXPRESS

We got picked up from our hotel by the Dentafly cab and arrived at the airport well in time of time set. We went to book our bags onto the plane and were told we needed to pay again.

We showed all our receipts and even explained that the manager from Gatwick airport had given us a screenshot of his computer when he transferred us to Luton, and he had explained that he had added all of our luggage.

She explained that the booking agent has only just paid for the tickets at £30 pounds each and I was to take it up with them afterwards and she continued to explain that to her understanding the booking agent has not paid for any luggage back whatsoever and that they had only paid for the way there. She pulled out cards and showed me that all suite cases are to be charged for, and this is why I was forced to pay again. She offered a discount price for our two small suite cases and one larger one. As priced below.

On my return trip, I experienced several issues with my flight. I initially flew with easyJet on flight U26519, an economy class Airbus A320, and returned with Sunexpress on flight XQ590, a Boeing 737 MAX 8 in economy class. Unfortunately, I was informed by Sunexpress that no baggage fees had been paid for on my return flight, and I was required to pay an additional £69.63 for all of my luggage.

The representative explained that suitcases could only be taken as hand luggage if I paid for them as extras. She referenced a pricing policy card that indicated the limitations on hand luggage. According to her, hand luggage was restricted to bags, handbags, gym bags, or rucksacks, explicitly excluding suitcases. Smaller suitcases were charged at around £40 each for hand luggage, while larger ones cost over £60; however, she also offered all three pieces of luggage for a total of £69.63.

I felt frustrated and embarrassed by the situation, as the airline's policies were unclear at the time of my ticket purchase. The trip.com website was particularly confusing during the booking process, ultimately resulting in double charges. While the website advised checking the Sunexpress site for guidelines, Sunexpress did not charge for suitcases intended as carry-on baggage.

Furthermore, the options for add-on baggage allowance on the trip.com website misled us into believing that the majority of airlines followed the same policy, which was not the case. It appears that trip.com, as the booking agency, is aware of these discrepancies and is profiting unethically by advertising add-on baggage allowances that are not necessary.

In my case, the baggage allowance was not included in my itinerary, despite being confirmed in my purchased baggage allowance. To complicate matters, the section on the website detailing my free baggage allowance, a "Personal Item" stated I was allowed one piece per person, weighing up to 15 kg, with dimensions not exceeding 45x36x20 cm, which must fit “under the seat in front of me” and this could not be a “Suitcase,” due to it being a "Personal Item."

WHAT HAPPENS WHEN USING TRIP.COM TO BOOK FLIGHTS.

Booking Experience on Trip.com

1. Website Access:

· You initiate your experience by typing "trip.com" into a search engine and arriving at the Trip.com homepage.

2. Flight Selection:

· You click on the "Flights" option in the top menu, which takes you to a page dedicated to finding cheap flight deals.

· You opt not to register for an account.

3. Inputting Travel Details:

· Using an HTML form, you are presented with options for different trip types: Round-trip, One-way, and Multi-city.

· You input your departure (London STN) and destination (Antalya) in the respective fields.

· You select your travel dates from a pop-up calendar and indicate the number of travelers (adults, children, infants on lap).

4. Searching for Flights Departing to Antalya:

• After entering all necessary information, you click the search button to view flight options.
• The trip.com website opens another webpage that is titled as: --

a. Departing to Antalya

• The search results display available flights, allowing you to choose between the cheapest and most expensive tickets.

This image shows a screenshot of the first departing ticket being with Pegasus Airlines at a cost of £71 and times of flight.

* Baggage Information:

• No baggage information is provided at this stage of the website’s user experience.

Hidden Taxes and Fees: A Breakdown of Costs

5. Searching for Flights Returning to London:

This image shows a screenshot of the return flight with Pegasus Airlines at a cost of £90 and at times of flight.

• The Trip.com website opens another webpage once you select the "Select" button provided. The webpage is titled "Returning to London."
• This image shows a screenshot of the return flight with Pegasus Airlines at a cost of £90 and the times of the flight.
• Upon selecting a flight, a pop-up appears with “Farecards” which gives details on baggage allowances.
• The “Farecards” can vary with each search, causing confusion about what is included within each option.

6. Price Discrepancy: Website Demo Test!

• You notice a price change from an initial total of £161 to £179 without a clear explanation for the increase, adding to your concern about the booking process.
• £71 + £90 = Total £161 for the Departing to Antalya and Returning to London images above taken from the site. But once we click on the “Select Button” on the Returning to London webpage, we receive a pop-up that is defined in the HTML code as “Content Flex Farecard.” However, the pricing in the “Farecards” is not the same as what you clicked on by selecting the two tickets. The “Farecards” pricing states at its lowest £90 round-trip = Total £179 and does not give a reason as to why we are being charged the extra fare.

a. Selecting The Two Tickets Total: £161.

b. Farecards Total: £179.

c. Extra Charged Total: £18 extra unfairly proceeded, you could be left to believe, but in reality.

And In Our Case: Website Live Test!

• Upon selecting two adults for round-trip flights, the initial display indicated a fare of £79 for departure. However, upon proceeding with the selection, I was presented with an updated fare of £97 for the departure leg. When I totaled these amounts, I expected the total to be £176, but the final amount presented was £192.40.
• The confusion regarding pricing in this instance originates from Trip.com, as their website can often be somewhat challenging to navigate or decipher. Here’s a breakdown of the situation:
1. Initial Price Displayed:
• £79 for a round trip (base fare without additional fees or taxes).
2. Updated Price:
• £97 for the departing ticket (this includes some additional fees).

Here’s a detailed breakdown of the costs as shown during the next webpage opened in the booking process:

1. Final Price Breakdown:
• Tickets (2 Adults): £192.40
• Adults (Passenger 1, Passenger 2): £96.20 × 2
• Fare: £24.40 × 2
• Taxes & fees: £71.80 × 2
• The total of £192.40 includes the base fare, taxes, and fees for both passengers. The initial prices you see, £79 and £97, do not include all the additional charges that are added later in the booking process.
• So, when you add up the base fare £24.40 × 2 and the taxes & fees £71.80 × 2, you get the total cost for each passenger £96.20, and for two passengers, it sums up to £192.40.

Detailed Breakdown of Costs:

• Tickets (2 Adults): £192.40

a. Fare: £24.40 × 2 = £48.80

b. Taxes & Fees: £71.80 × 2 = £143.60

c. Total for Adults (Passenger 1 & Passenger 2): £96.20 × 2 = £192.40

• The final price of £192.40 does not correspond to the sum of the visible fare (£24.40) and taxes/fees (£71.80) as intended.
• Unfortunately, the exact breakdown of these fees is not always provided by the booking platform, and I checked Trip.com's website, but they don't provide a detailed breakdown of the taxes and fees directly on the booking page. I would also like to inquire about the specific breakdown of the taxes and fees, as this information is not readily available on your website. According to my knowledge, these fees may include airport taxes, security fees, fuel surcharges, and service fees, yet I wish to verify the exact components for clarity.
• Please let me know how this discrepancy can be resolved and provide me with a detailed breakdown of the charges.

a. I have included screenshots of these “Farecards” and included them below!

Laws and Regulations Breached:

• Consumer Protection from Unfair Trading Regulations 2008 (UK): This regulation prohibits misleading actions and omissions, including hidden fees and charges that are not clearly disclosed to consumers.
• EU Regulation 1008/2008: This regulation requires airlines to provide clear and transparent information about the total price of the ticket, including all applicable taxes, charges, surcharges, and fees.
• US Department of Transportation (DOT) Regulations: These regulations require airlines to disclose the full fare, including all mandatory taxes and fees, at the first point of display.

Farecard Demo Test Example Part 1 of 2

Farecard Demo Test Example Part 1 of 2

• I would like to formally address several other key issues I have encountered while using the Trip.com website, particularly concerning the "Farecards" feature and the overall user experience.

1) Inconsistent Farecard Availability: Each time I navigate the Trip.com website, I notice that the available Farecards vary not only in options but also in quantities. For instance, in the images provided, I observed four Farecards indicating that checked baggage was not included. This inconsistency can easily go unnoticed, especially since the options are not always visible without scrolling horizontally or selecting specific filters. Consequently, this variability creates confusion regarding the Farecards and the associated baggage policies.

2) Navigation Challenges: The constant changes in Farecards contribute to a confusing website experience. Users often miss critical information about their flight options because they aren’t readily visible, or available. This lack of clarity can lead to misunderstandings about what is included in a fare and what additional costs might be incurred later.

3) Expired Search Results: Another issue I have faced is the quick expiration of search results. The first-come, first-served nature of Trip.com’s pricing model compels users to make hasty decisions, which I find to be unfair. For example, I often encounter messages stating that flight prices may have changed due to inactivity. This prompts me to restart my search process, leading to frustration and ultimately resulting in different flight options and varied Farecards as well as policies.

As Imaged Below

Search Results Expired

Due to a long period of inactivity, flight prices may have changed. Please refresh to see the latest results.

4) Unfair Pressure to Commit: The combination of unpredictable Farecard availability, navigation difficulties, and constantly changing search results imposes undue pressure on me and other users to commit to purchases without fully understanding the terms. This experience does not foster confidence in making informed travel decisions.

• In conclusion, the above-mentioned issues collectively create a negative user experience that not only complicates the process of booking flights but also detracts from the overall legitimacy of the Trip.com platform. I urge you to consider these concerns seriously and take steps to improve the user interface and experience on your website. Thank you for your attention to this matter.

7. **Baggage Allowance Confusion**

• First Options About Baggage: This is when the first options are given to us about baggage as we are given options to select about them in the Farecards.

• Unfair Image Sizes: Two small images that are hard to tell from one to the other.

• No Image of The Rack Sack or Gym Bag: that is permitted to be carried as a “Personal Item,” leading you to wait to understand more of what is allowed, before you really commit to picking your options or learn to find the “Baggage Allowance & Policies” by clicking on the weblink that only turns blue when hovered over, making you not realise it’s a weblink.

• Failure Mentioning of Sizes: that are to be allowed or disallowed, are a no unless another fare card shows a number suspected to be a number of objects to be permitted and a weight of that permitted.

• Lack of Clarity on Size Restrictions: The website fails to clearly specify the size restrictions for permitted items unless users locate the “Baggage Allowance & Policies” link. This link only turns blue when hovered over, which may lead users to overlook it, not realizing it’s a clickable link. Even if users find this section, they might encounter greyed-out text indicating restrictions, such as “Each piece cannot exceed 40 × 30 × 15 cm in size,” making you believe it is not an active part of the policy due to not being in black text. These errors create confusion, as users can mistakenly assume that this size limit applies universally across all airlines and flights, when in fact it does not. The absence of clear and prominent explanations misleads clients, as the information is not presented in a straightforward manner for easy understanding.

• Farecard Package Deals: In most cases all the “Farecards.” Package deals for “Baggage,” are selections for just one person meaning you will have to make modifications to the packages at a later time if there is more than one of you and for this reason, the lowest Farecard was selected by myself.

8. **Pop-up Policy Information Sections

· When clicking links for more baggage details, another slide-in pop-up appears with the following menus:

a. Booking Information,

b. Baggage Allowance, and

c. Flight Cancellation & Change Policies.

This is a screenshot of the webpage:

• The Booking Information section provides details about frequent flyer miles, ticket issuing times, and passenger number restrictions, this section has no relevance to baggage allowance.

• The Baggage Allowance Whatever package deal is in the “Farecard.” You select and click on from the first popup will be shown in the “Baggage Allowance & Policies,” as the policy/rules allowed, and this causes confusion, with the reasons being if you select an economy “Farecard.” with “Baggage Allowance.” It’s hard if not impossible as a client to understand that the website will auto update the policies to suite the packages from the “Farecard,” you selected and that the “Baggage Allowance & Policies” are not a set of permanent rules that do not change thought the clients selected experience in the website. i.e. if a person clicks on an expensive “Farecard,” and then reads the policy section of the website and gets timed out then they do not understand that the policy may have changed due to selecting different available tickets or “Farecards.”

• The Baggage Allowance section also comprises unclear images representing baggage types (e.g., Personal Item, Carry-on Baggage, Checked Baggage) without explicit descriptions as the tiles used such as: --

a. Personal Item does not include the word “Rack sack”

b. Carry-on Baggage does not include the word “Suitcase”

c. Checked Baggage does not include the word “Suitcase”

• The Baggage Allowance section does not include the names of the image and there is no website underwriting that explains that the images do change colour and that this means if greyed out “no” and if a colored image this means “yes,” throughout user experience and this leads to confusion.

• A note is sometime provided that quotes “Additional baggage allowance can be purchased on the information entry page” and leads to confusion as to when you next have to put human intervention into the site this leads you to believing that the next page opened by the site once clicked in the “Farecard.” will tailor for the “Additional baggage allowance that can be purchased” but does not in a clear and fair manner. The “Additional baggage allowance should mean as it is described in text and that would be to add additional baggage allowance to your holiday, not as Carry-on Baggage as most expect is free of charge.

• Carry-on Baggage Please contact airline for detailed baggage regulations.

This is a screenshot of the webpage:

• Now they are all blue so, if you see this for the first time you would believe this is the policy for all baggage allowance, due to there being no underwriting explaining this, also, the text and weights change, without notice.

9. Once you select the button in blue with the text “Book,”

• Due to most of the farecards not having an option for two people to carry the required amounts of baggage it becomes more visible to select the lowest priced farecard, leaving you to wait to apply any additional baggage allowances later in the booking process.

10. The “Book Page” Screenshot!

• Below, I address the issues related to fair service practices based upon this webpage and my usage of it as a client.

11. The “Book Page” Additional Baggage Allowance!

• The screenshot of the webpage focuses on the right popup for Price Details. It indicates that the booking is for "2 adults." However, when selecting the additional baggage allowance, it only offers the option for "passenger 1." There is no option provided for "passenger 2."

• Additional Baggage Allowance: Bring everything you need for your trip.

a. The Baggage Allowance weblink takes you to the “Baggage Allowance & Policies” and is of no help.

Forced to add passenger

12. ONCE PAID FOR: --

Screenshot-Baggage-Allowance-Pt1: The Below is a screenshot of my purchased package.

Screenshot-Baggage-Allowance-Pt2: The below is a screenshot of my purchased free package.

As imaged above!

Baggage Allowance Free Baggage Allowance
London-Antalya
Adults	Personal item	1 piece per person, 15 kg each Dimensions of each piece cannot exceed 45x36x20 cm Must be placed under the seat in front of you.
	Carry-on baggage	No free baggage allowance
	Checked baggage	No free baggage allowance
Antalya-London
Adults	Personal item	1 piece per person, 4 kg each Please contact the airline for detailed baggage policies Must be placed under the seat in front of you.
	Carry-on baggage	No free baggage allowance
	Checked baggage	No free baggage allowance

• This is the receipt for “Free Baggage Allowance” and it clearly states, “Free Baggage Allowance.” and I knew I had paid for a larger suitcase as well.

13. Screenshot-Baggage-Click-and-Pay-Part1

The below is a screenshot of my purchased package.

Screenshot-Baggage-Click-and-Pay-Part2

The below is a screenshot of my purchased package.

This is the receipt for “Purchased Baggage Allowance.” Which proves I was right about paying for a larger suitcase as well.

Purchased Baggage Allowance

Want to book more addons, cancel your booking, or check detailed info? Do it with ease by downloading the free Trip.com app.

LON – AYT Wed, Jan 8

AYT - LON Sun, Jan 12

DepartLondon-Antalya

easyJet

Not included

Checked baggage allowance not included

CORDELL/SIMON

Carry-on baggage Total: 1 piece, 15 kg

Added 1 piece，15 kg，£40.50 Confirmed

Checked baggage Total: 0-piece, 0 kg

Added 0 kg

++++++++++++

Carry-on baggage Total: 0-piece, 0 kg

Added 0 kg

Checked baggage Total: 0-piece, 0 kg

Added 0 kg

Note

Changes & Cancellations

Carry-on Baggage: Before departure: Cannot be canceled. After departure: Cannot be canceled. Invalid after flight tickets have been changed.

No personal items are declared by trip.com in the “Purchased Baggage Allowance Receipt”

It clearly states Carryon Baggage confirmed.

Below itinerary states otherwise and this caused confusion as to what was paid for at the airport. Personal items are a rack sack and not a suite case as I paid for…

14. ITINERARY

I received this pdf as an email that you can click withinside to go to your bookings after purchased.

be put on the conveyor belt and weighed in

carried and not the use of a suitcase being carried onto a plane as baggage.

• Frequent Confusion

1. There are numerous instances where the information changes unexpectedly or is presented in a way that leads to misunderstandings, such as the additional baggage purchases that are mentioned but not clearly explained.

2. Regulations on Special Baggage Allowance Each airline has different regulations on special baggage (such as musical instruments, sports equipment, etc.). “Therefore, for baggage other than regular backpacks and suitcases,” we recommend checking the baggage regulations on the airline's website or contacting our customer support before travelin

3. Special baggage regulations for items like musical instruments or sports equipment vary by airline and are recommended to be checked directly on the airline's website. But they are clear that this is not necessary for “Regular Backpacks and Suitcases!”

• Decision Pressure

1. Overall, the experience is marred by a sense of urgency and pressure to quickly finalize your booking, which can lead to frustration and anxiety about securing the best deal.

15. 3^rd Flight Cancellation & Change Policies

16. Within the bottom header of the webpage is the following text: --

Extract from Trip.com: --

### Book Flights from Antalya to London on Trip.com

**Find Affordable Airfare with Ease**

Searching for cheap flights from Antalya to London? Trip.com offers a seamless booking experience, showcasing the best real-time airfares and flight deals. With advanced tools like Fare Alerts and DealFinder fare calendars, you can effortlessly plan your journey, whether for business or leisure. Plus, don't forget to explore the convenient Flight + Hotel packages that enhance your London vacation experience.

1. More convenient and affordable would mean having a clearer baggage system put into place within the website and with clear policies that are wrote out in a text format were they do not change as tickets are selected and also, if images are used and the change of their colour to facilitate the “Baggage Allowance & Policies,” then a text format for client-side public awareness should be attached and not images when address Policies. i.e. as adults in UK we are aware that images are used in necessity schools to aid in our development but as we grow up these skills are less used unless put into emergency situation. i.e. like emergency signs above doors. When booking a holiday or flight it is a more professional outfit you are expecting, and you tend to look for the Finner print and fail to understand if images are being used, and their color change demonstrates certain aspects of the price you pay or holiday you entail. If you as a client have only used or seen this website once, then you will not have a fair chance of understanding due to the lack of explanations unless you are looking to select all these things again and again and hope to notice these changes for yourself and protection of funds available and this is not fair.

2. Also, in the bottom footer of the website is this:

Other Services

• Investor Relations
• Trip.com Rewards
• Affiliate Program
• List Your Property this is to rent property out and not book luggage in.
• All Hotels
• Become a Supplier
• Security

**Enhancing the Booking Experience**

1. While Trip.com provides excellent flight options, there is room for improvement in the clarity of baggage policies. A more streamlined and transparent system would significantly enhance user satisfaction. Clear text descriptions of baggage allowances and policies, rather than relying heavily on images that change in color, would help travelers make informed decisions.

2. For instance, adults are accustomed to reading and understanding text-based information in professional contexts, yet the current reliance on visual aids can lead to confusion. When booking flights, customers expect a professional and straightforward approach, including clear and consistent policies that remain unchanged throughout the selection process.

3. Visual aids can be helpful for educational purposes, particularly in childhood development, but in situations like flight bookings, detailed textual explanations are far more effective. When navigating a booking site, travelers should not have to re-evaluate images or decipher fluctuating color codes in order to comprehend crucial information about baggage allowances and policies.

**The Importance of Clear Communication**

1. Transparent communication surrounding baggage policies can significantly enhance user experience. Clear, concise text-based information will empower travelers to understand their choices better, ensuring they feel confident and informed while booking their flights.

2. In summary, while Trip.com provides valuable services for finding flights, implementing a clearer system for baggage allowances using straightforward text rather than changing imagery will create a more user-friendly environment and facilitate a smoother booking process.

17. Flights Price Guarantee

Trip.com guarantees that the price of your flight will not change after payment has been confirmed but mine has due to causes caused by error of wrong booking classifications of purchased “Baggage Allowance.”
The flight tickets were delayed due to confusion caused by trip.com not:

• Purchasing the incorrect Baggage Allowance as paid for.
• The Importance of Clear Communication through user experience of their website.

is not issued after successful payment due to the fault of Trip.com and the ticket price increases, Trip.com is requested to cover the difference.

Booking Guarantee

Once your tickets are issued, Trip.com will do its best to guarantee your trip.
If you are unable to board the flight due to the fault of Trip.com, please contact us immediately. We will provide compensation according to the circumstances. The maximum possible compensation is a refund of the cost of your original flight ticket, plus a free ticket for a replacement flight designated by Trip.com.

Flight Price Guarantee and Booking Guarantee Terms & Conditions

1. Please contact Trip.com immediately if you run into any problems while booking flight tickets.
If you make your own arrangements without contacting Trip.com, or choose not to take a solution provided by Trip.com, you forfeit your rights under Trip.com’s Flight Price Guarantee and Booking Guarantee.

2. The Flight Price Guarantee and Booking Guarantee will not apply in any of the following circumstances:

a. Tickets were not issued due to unsuccessful payment.

b. Tickets were not issued due to a flight schedule change.

c. Any conditions which do not cause change from the original flight schedule.

d. Failure to board a flight is due to the fault of the customer.

e. The flight is departing within 2 hours of booking.

f. Failure to board due to any conditions not caused by Trip.com. This includes, but is not limited to, airline delays or cancellations, an issue with the airport, a Force Majeure Event, or any other causes or conditions not caused by Trip.com.

g. Please note that flight bookings with Ryanair do not qualify for any of the service guarantees provided by Trip.com, including but not limited to Price Guarantee, Booking Guarantee, and advance compensation.

Not all Airlines charge for additional baggage, including small suitcases, but the ones that do are for several reasons:

1. Revenue Generation: Baggage fees have become a significant source of revenue for airlines, especially for low-cost carriers and legacy airlines. These fees help offset high operating costs and maximize profits.
2. Fuel Costs: Additional weight on the aircraft requires more fuel, which increases operating expenses. By charging for extra baggage, airlines aim to cover these costs.
3. Handling and Storage: Managing and storing extra luggage incurs costs, including labor, equipment, and logistical requirements. Baggage fees help cover these expenses.
4. Encouraging Compliance: Airlines impose baggage fees to encourage passengers to adhere to weight and size restrictions, reducing the overall load on the aircraft and ensuring safety.
5. Tax Savings: In some regions, airlines can reduce the amount of transportation cost subject to government taxes by unbundling services like baggage fees from the base airfare.

These factors contribute to why even small suitcases are often charged as additional baggage.

Yes, but a rack sack is allowed at a set weight as once was a small suitcase so what year did this change and why

The shift in airline baggage policies, particularly regarding the size and weight of carry-on luggage, has evolved over the years due to various factors. One significant change occurred in 2015 when the International Air Transport Association (IATA) issued guidelines to standardize the size of carry-on luggage. The recommended dimensions were set to optimize the use of overhead bin space and maintain cabin safety and comfort. This led many major airlines to adopt these new dimensions, which are generally smaller than previous allowances.

Additionally, budget airlines have further tightened their carry-on policies in recent years to generate additional revenue. For example, since 2018, airlines like Ryanair, easyJet, and Wizz Air have reduced the maximum dimensions allowed for free carry-on bags. This change was driven by the need to maximize profits and manage the limited space in the cabin more efficiently.

The introduction of these stricter regulations and fees for carry-on luggage has been a way for airlines to offset high operating costs and encourage passengers to adhere to weight and size restrictions. This shift has also been influenced by heightened security measures and the need to streamline boarding processes.

https://www.trip.com/pages/customer-service/

18. ++++++++++

On the return trip, I encountered issues with my flight. I flew with easyJet on flight U26519, which was an economy class Airbus A320, and then returned with Sunexpress on flight XQ590, which was a Boeing 737 MAX 8 in economy class. Unfortunately, there were no options for baggage on the website, and Sunexpress informed me that no baggage fees had been paid for my return flight. They demanded an additional £60 for luggage, so I had to pay again.

The representative explained that suitcases could only be taken as hand luggage if I paid for them as extras. The policy stated that hand luggage was limited to bags, handbags, gym bags, or rucksacks, but did not include suitcases. Smaller suitcases were priced at £40 each for hand luggage, while larger ones cost £60. However, the representative offered to allow all three pieces of luggage for a total of £69.63.

I felt frustrated and embarrassed by the situation, as the airline's policies were unclear when I purchased my tickets.

As imaged above!

Baggage Allowance Free Baggage Allowance
London-Antalya
Adults	Personal item	1 piece per person, 15 kg each Dimensions of each piece cannot exceed 45x36x20 cm Must be placed under the seat in front of you.
	Carry-on baggage	No free baggage allowance
	Checked baggage	No free baggage allowance
Antalya-London
Adults	Personal item	1 piece per person, 4 kg each Please contact the airline for detailed baggage policies Must be placed under the seat in front of you.
	Carry-on baggage	No free baggage allowance
	Checked baggage	No free baggage allowance

• Inconsistent Weight Allowance: The personal item weight allowance differs significantly between the two flights. For the London to Antalya flight, it's 15 kg, while for the Antalya to London flight, it's only 4 kg. This inconsistency can be confusing for passengers.
• Lack of Detailed Information: The return flight's personal item allowance states, "Please contact the airline for detailed baggage policies," which is vague and unhelpful. Passengers need clear and specific information about what is allowed.
• No Free Carry-on or Checked Baggage: Both flights mention no free carry-on or checked baggage allowance, which might be unusual for some airlines and could lead to unexpected additional costs for passengers.
• Size Restrictions: The dimensions for the personal item on the London to Antalya flight are specified (45x36x20 cm), but there's no mention of size restrictions for the return flight. This lack of information can cause confusion and potential issues at the airport.
• Placement of Personal Items: Both flights state that personal items must be placed under the seat in front of you. However, the significant weight difference (15 kg vs. 4 kg) raises questions about the practicality and safety of placing a 15 kg item under the seat.
• Potential Miscommunication: The booking page does not clearly define what constitutes a personal item, which can lead to misunderstandings and issues during boarding.
• Inconsistent Policies: The differences in baggage policies between the outbound and return flights can create confusion and inconvenience for passengers who might expect consistent rules for both legs of their journey.

For more detailed information, you can visit the

[SunExpress Cabin Baggage] (https://www.sunexpress.com/en-gb/information/luggage-info/cabin-baggage/)

- This page provides detailed information about SunExpress's baggage policies, including carry-on and checked baggage allowances, special baggage, and more.

and

[SunExpress Travel Baggage] (https://www.sunexpress.com/en-gb/information/luggage-info/travel-luggage/) pages.

- This page outlines the updated travel baggage allowances for SunExpress, including information on excess baggage fees and specific regulations for international flights.

Other Regulations: In accordance with European Union Health and Safety Regulations, each piece of baggage is subject to a maximum weight limit of 32 kg. Unfortunately, baggage exceeding this weight cannot be accepted at check-in. Baggage weighing between 23 kg and 32 kg is classified as "Heavy Baggage."

Facts, Dated 29/01/2025:

The SunExpress website defines carry-on luggage as a single piece of hand baggage with a maximum weight of 8 kg and dimensions not exceeding 55 x 40 x 23 cm. It does not specify that carry-on luggage must be a rucksack. Instead, it provides general guidelines for the size and weight of the carry-on item, which can be any type of bag that fits within these limits.

For more detailed information, you can visit the SunExpress Cabin Baggage page.

If you need any further assistance or have other questions, feel free to ask!

Here Is a List of Regulations and Organizations That Monitor Carry-On Baggage:

International Regulations

1. International Air Transport Association (IATA): Sets guidelines for carry-on baggage dimensions and weight limits for member airlines.
• IATA Cabin Baggage
• [IATA Cabin Baggage] (https://www.iata.org/en/programs/passenger/cabin-baggage/)

Regional Regulations

2. European Union Aviation Safety Agency (EASA): Regulates carry-on baggage policies for airlines operating within the European Union.
• EASA Cabin Baggage
• [EASA Cabin Baggage] (https://www.easa.europa.eu/the-agency/faqs/air-travel)

3. Federal Aviation Administration (FAA): Regulates carry-on baggage policies for airlines operating within the United States.
• FAA Baggage Regulations
• [FAA Baggage Regulations] (https://www.faa.gov/travelers/prepare_for_flight/baggage/)

4. Civil Aviation Authority (CAA): Regulates carry-on baggage policies for airlines operating within the United Kingdom.
• CAA Baggage Regulations
• [CAA Baggage Regulations] (https://www.caa.co.uk/passengers-and-public/before-you-fly/baggage/)

National Regulations

5. Transport Canada: Regulates carry-on baggage policies for airlines operating within Canada.
• Transport Canada Baggage Regulations
• [Transport Canada Baggage Regulations] (https://tc.canada.ca/en/aviation/publications/what-can-i-bring-airplane)

6. Australian Civil Aviation Safety Authority (CASA): Regulates carry-on baggage policies for airlines operating within Australia.
• CASA Baggage Regulations
• [CASA Baggage Regulations] (https://www.casa.gov.au/aircraft/standard-page/carry-baggage)

Airport-Specific Regulations

7. Heathrow Airport: Provides specific guidelines for carry-on baggage for flights departing from Heathrow.
• Heathrow Airport Baggage Information
• [Heathrow Airport Baggage Information] (https://www.heathrow.com/at-the-airport/airport-services/baggage)

8. Gatwick Airport: Provides specific guidelines for carry-on baggage for flights departing from Gatwick.
• Gatwick Airport Baggage Information
• [Gatwick Airport Baggage Information] (https://www.gatwickairport.com/at-the-airport/flying-out/baggage/)

9. Stansted Airport: Provides specific guidelines for carry-on baggage for flights departing from Stansted.
• Stansted Airport Baggage Information
• [Stansted Airport Baggage Information] (https://www.stanstedairport.com/at-the-airport/baggage/)

Airline-Specific Regulations

1) American Airlines

• Carry-on Baggage: One carry-on bag and one personal item.
• Carry-on Bag: Must fit in the overhead bin and not exceed 22 x 14 x 9 inches (56 x 36 x 23 cm). Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Must fit under the seat in front of you and not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm). Examples include a small backpack, purse, or laptop bag.
• American Airlines Carry-on Baggage Policy
• [American Airlines Carry-on Baggage Policy] (https://www.aa.com/i18n/travel-info/baggage/carry-on-baggage.jsp)

2) Qatar Airways

• Carry-on Baggage: One carry-on bag and one personal item.
• Carry-on Bag: Must not exceed 50 x 37 x 25 cm and weigh no more than 7 kg for Economy Class. Business and First Class passengers can bring two pieces of carry-on baggage with a combined weight of 15 kg. Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Examples include a handbag, briefcase, or laptop bag.
• Qatar Airways Carry-on Baggage Policy
• [Qatar Airways Carry-on Baggage Policy] (https://www.qatarairways.com/en/baggage/allowance.html)

3) Emirates

• Carry-on Baggage: One carry-on bag and one personal item.
• Carry-on Bag: Must not exceed 55 x 38 x 22 cm and weigh no more than 7 kg for Economy Class. Premium Economy passengers can bring a carry-on bag weighing up to 10 kg. Business and First-Class passengers can bring two pieces of carry-on baggage with specific size limits. Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Examples include a handbag, briefcase, or laptop bag.
• Emirates Carry-on Baggage Policy
• [Emirates Carry-on Baggage Policy] (https://www.emirates.com/uk/english/before-you-fly/baggage/cabin-baggage-rules/)

4) Lufthansa

• Carry-on Baggage: One carry-on bag and one personal item.
• Carry-on Bag: Must not exceed 55 x 40 x 23 cm and weigh no more than 8 kg for Economy Class. Business and First Class passengers can bring two pieces of carry-on baggage. Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Examples include a laptop bag, shopping bag, or handbag.
• Lufthansa Carry-on Baggage Policy
• [Lufthansa Carry-on Baggage Policy] (https://www.lufthansa.com/us/en/carry-on-baggage)

5) Ryanair

• Carry-on Baggage: One small personal bag and one additional bag for Priority & 2 Cabin Bags passengers.
• Small Personal Bag: Must fit under the seat in front of you and not exceed 40 x 20 x 25 cm. Examples include a handbag or laptop bag.
• Additional Bag: For Priority & 2 Cabin Bags passengers, an additional 10 kg bag (55 x 40 x 20 cm) can be stored in the overhead locker. Suitcases are allowed as carry-on baggage for Priority & 2 Cabin Bags passengers at no additional fee.
• Ryanair Carry-on Baggage Policy
• [Ryanair Carry-on Baggage Policy] (https://help.ryanair.com/hc/en-gb/articles/12888036565521-Ryanair-s-Bag-Policy)

6) EasyJet

• Carry-on Baggage: One small cabin bag and one additional large cabin bag for certain passengers.
• Small Cabin Bag: Must fit under the seat in front of you and not exceed 45 x 36 x 20 cm. Examples include a small trolley case, handbag, rucksack, or laptop bag.
• Large Cabin Bag: For passengers who book a large cabin bag, it must not exceed 56 x 45 x 25 cm and can be stored in the overhead locker. Suitcases are allowed as carry-on baggage for passengers who book a large cabin bag at no additional fee.
• EasyJet Carry-on Baggage Policy
• [EasyJet Carry-on Baggage Policy] (https://www.easyjet.com/en/help/baggage/cabin-bags)

7) British Airways

• Carry-on Baggage: One carry-on bag and one personal item.
• Carry-on Bag: Must fit in the overhead bin and not exceed 22 x 18 x 10 inches (56 x 45 x 25 cm). Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Must fit under the seat in front of you and not exceed 16 x 12 x 6 inches (40 x 30 x 15 cm). Examples include a handbag, laptop bag, or small backpack.
• British Airways Carry-on Baggage Policy
• [British Airways Carry-on Baggage Policy] (https://www.britishairways.com/en-gb/information/baggage-essentials)

8) Delta Airlines

• Carry-on Baggage: One carry-on bag and one personal item.
• Carry-on Bag: Must fit in the overhead bin and not exceed 22 x 14 x 9 inches (56 x 36 x 23 cm). Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Must fit under the seat in front of you. Examples include a purse, laptop bag, or item of similar size.
• Delta Airlines Carry-on Baggage Policy
• [Delta Airlines Carry-on Baggage Policy] (https://www.delta.com/us/en/baggage/carry-on-baggage)

9) Virgin Atlantic

• Carry-on Baggage: One carry-on bag and one personal item.
• Carry-on Bag: Must fit in the overhead bin and not exceed 23 x 36 x 56 cm (9 x 14 x 22 inches). Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Examples include a handbag, small backpack, or laptop bag.
• Virgin Atlantic Carry-on Baggage Policy.
• [Virgin Atlantic Carry-on Baggage Policy] (https://flywith.virginatlantic.com/gb/en/prepare-to-fly/baggage/hand-baggage.html)

10) Aer Lingus

• Carry-on Baggage: One cabin bag and one small bag.
• Cabin Bag: Must not exceed 55 x 40 x 24 cm and weigh no more than 10 kg. Suitcases are allowed as carry-on baggage at no additional fee.
• Small Bag: Must not exceed 25 x 33 x 20 cm. Examples include a handbag or laptop bag.
• Aer Lingus Carry-on Baggage Policy
• [Aer Lingus Carry-on Baggage Policy] (https://www.aerlingus.com/travel-information/baggage-information/cabin-baggage/)

11) Air France

• Carry-on Baggage: One cabin bag and one personal item.
• Cabin Bag: Must not exceed 55 x 35 x 25 cm and weigh no more than 12-18 kg combined with the personal item, depending on the ticket type. Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Must not exceed 40 x 30 x 15 cm. Examples include a handbag, briefcase, or laptop bag.
• Air France Carry-on Baggage Policy
• [Air France Carry-on Baggage Policy] (https://www.airfrance.us/US/en/common/guidevoyageur/pratique/bagages_cabine_airfrance.htm)

12) KLM

• Carry-on Baggage: One cabin bag and one small bag.
• Cabin Bag: Must not exceed 55 x 35 x 25 cm and weigh no more than 12 kg combined with the small bag. Suitcases are allowed as carry-on baggage at no additional fee.
• Small Bag: Must not exceed 40 x 30 x 15 cm. Examples include a handbag or laptop bag.
• KLM Carry-on Baggage Policy
• [KLM Carry-on Baggage Policy] (https://www.klm.com/travel/us_en/prepare_for_travel/baggage/baggage_allowance/index.htm)

13) Turkish Airlines

• Carry-on Baggage: One cabin bag and one personal item.
• Cabin Bag: Must not exceed 55 x 40 x 23 cm and weigh no more than 8 kg. Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Must not exceed 40 x 30 x 15 cm. Examples include a handbag, briefcase, or laptop bag.
• Turkish Airlines Carry-on Baggage Policy
• [Turkish Airlines Carry-on Baggage Policy] (https://www.turkishairlines.com/en-int/any-questions/baggage/cabin-baggage/)

14) Jet2

• Carry-on Baggage: One cabin bag and one small personal item.
• Cabin Bag: Must not exceed 56 x 45 x 25 cm and weigh no more than 10 kg. Suitcases are allowed as carry-on baggage at no additional fee.
• Small Personal Item: Must not exceed 40 x 30 x 15 cm. Examples include a handbag or laptop bag.
• Jet2 Carry-on Baggage Policy
• [Jet2 Carry-on Baggage Policy] (https://www.jet2.com/en/flights/cabin-baggage)

15) SunExpress

• Carry-on Baggage: One cabin bag and one personal item.
• Cabin Bag: Must not exceed 55 x 40 x 23 cm and weigh no more than 8 kg. Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Must fit under the seat in front of you. Examples include a handbag, laptop bag, or small backpack.
• SunExpress Carry-on Baggage Policy
• [SunExpress Carry-on Baggage Policy] (https://www.sunexpress.com/en/information/luggage-info/cabin-baggage/)

https://top-handgepaeck-koffer.de/sunexpress-handgepaeck/

16) Pegasus Airlines

• Carry-on Baggage: One cabin bag and one personal item.
• Cabin Bag: Must not exceed 55 x 40 x 20 cm and weigh no more than 8 kg. Suitcases are allowed as carry-on baggage at no additional fee.
• Personal Item: Must fit under the seat in front of you. Examples include a handbag, laptop bag, or small backpack.
• Pegasus Airlines Carry-on Baggage Policy
• [Pegasus Airlines Carry-on Baggage Policy] (https://www.flypgs.com/en/travel-information/baggage-information/cabin-baggage)

Airline-Specific Changes

• American Airlines (2025): American Airlines is rumored to be implementing revised baggage policies in 2025, which could redefine what passengers are allowed to bring on board.
• European Airlines (2025): New EU carry-on standards have tightened what counts as an acceptable bag, influencing US-bound passengers and prompting airlines like American Airlines to update their guidelines.

Beliefs And Non-Beliefs, Miffs

1. The rules for carrying personal items on planes have evolved over time. Initially, there was no significant distinction between the types of items you could carry, whether it was a rucksack, bag, or suitcase. However, as air travel became more popular and security measures tightened, some airlines began to implement more specific regulations and trip advisors and themselves fail to make this clear when selling their products or services.

2. The space provided above your head, known as the overhead bin, is typically used for larger carry-on items such as suitcases, duffel bags, and larger backpacks. Airlines have specific size and weight limits for these items, so it's important to check with your airline and trip advisors for the guidelines.

Key Milestones in Carry-On Rules

1. Early Days of Commercial Aviation: In the early days, there were fewer restrictions on carry-on items. Passengers had more flexibility with the types of luggage they could bring on board. There were fewer restrictions on size and weight.
2. Post-9/11 Security Measures (2001): After the September 11, 2001, attacks, security measures were significantly increased. This led to stricter regulations on carry-on items, including size, weight, and the types of items allowed.
3. Introduction of Liquid Restrictions (2006): In response to a foiled terrorist plot involving liquid explosives, the Transportation Security Administration (TSA) introduced the 3-1-1 rule, limiting liquids in carry-on bags to containers of 3.4 ounces (100 milliliters) or less, all fitting in a single quart-sized bag.
4. Enhanced Security Screening (2010s): With advancements in technology, enhanced security screening procedures were implemented, including the use of advanced imaging technology (AIT) scanners at airports.
5. Recent Changes (2020s): Airlines have continued to update their carry-on policies, often influenced by regulatory changes and operational needs. For example, American Airlines and other carriers have been rumored to be tightening carry-on rules in 2025, aligning more closely with stricter international standards.

Modern Regulations: Today, most airlines have specific guidelines for carry-on luggage and personal items. These rules vary by airline but generally include size and weight limits. Personal items are typically defined as items that can fit under the seat in front of you, such as a purse, laptop bag, or small backpack.

There have been other instances where both Sunexpress and EasyJet have faced complaints and legal actions related to their baggage policies and advertising practices.

• For Sunexpress, there have been reports of passengers experiencing issues with damaged or delayed baggage, as well as complaints about the clarity of their baggage policies.

• EasyJet has also faced similar issues. There have been complaints about their baggage policies, particularly regarding the size and weight limits for carry-on and checked baggage. Some passengers have claimed that the information provided was misleading, leading to unexpected charges at the airport.

19. EasyJet

1) **[Cabin Bags - EasyJet] (https://www.easyjet.com/en/help/baggage/cabin-bags) **

a. This page explains EasyJet's cabin bag policy, including size and weight limits, and the option to book a large cabin bag for your flight.

2) **[Hold Luggage - EasyJet] (https://www.easyjet.com/en/help/baggage/hold-luggage) **

a. This page provides information on EasyJet's hold luggage policy, including allowances for different bag sizes and fees for excess baggage.

3) **[Fees and Charges - EasyJet] (https://www.easyjet.com/en/terms-and-conditions/fees) **

a. This page details EasyJet's fees and charges, including those related to baggage, seat selection, and other services.

Our low fares include one small cabin bag free of charge. Your bag can weigh up to 15kg, but we do ask that you’re able to lift and carry it yourself. Fees vary depending on the route selected, flight and time of booking.

More information on our baggage policy >

	Online	Airport
Small cabin bag (max. 45 x 36 x 20 cm)	FREE	FREE	One bag of max size 45 x 36 x 20 cm which needs to fit in our baggage gauge and under the seat in front of you. Find out more here.  Bags larger than this or any additional bags will be placed in the hold and incur the airport bag fee below.
Large cabin bag (max. 56 x 45 x 25 cm)	From £5.99	-	One bag of max size 56 x 45 x 25 cm, which needs to fit in our baggage gauge and an overhead locker. Find out more here. Bags larger than this will be placed in the hold and incur the airport bag fee below.
Hold luggage - up to 15kg minimum charges per item, per flight	From £6.99	-	One bag weighing up to 15kg. Available to purchase online only. Fee varies depending on the route selected, flight and time of booking.
Hold luggage - up to 23kg minimum charges per item, per flight	From £9.49	£40 - at bag drop desk	One bag weighing up to 23kg. Fee varies depending on the route selected, flight and time of booking.
Airport bag fee Oversized small cabin bag (over 45 x 36 x 20 cm and up to 56 x 45 x 25 cm)/Oversized large cabin bag (over 56 x 45 x 25 cm) and any non-purchased bags brought to the gate	-	£48	Fee for any non-purchased bag (per item) brought to the departure gate that is over a customer’s small cabin bag allowance which is a maximum size of 45 x 36 x 20 cm or any bags outside of standard entitlements.  The bag will be placed in the hold’.
Additional weight for pre-booked hold luggage up to a maximum of 32kg per item, per flight	Up to £15 per 3kg	-	Additional weight can only be purchased online in increments of 3kgs, either at initial booking or post-booking. For 15kg hold bag you can add weight up to 27kg post booking.
Excess weight fee per kilo, per item, per flight	-	£12	This fee is applied for hold items weighing more than the pre-booked weight. The maximum weight per hold item we can accept is 32kg.
Small sports equipment per item, per flight	£42	£47	Items up to a maximum of 20kg. See definition of small sports equipment >
Large sports equipment per item, per flight	£50	£55	Items up to a maximum of 32kg. See definition of large sports equipment >

Also, this is added in the same webpage:

Your cabin bag allowance - All customers

Seat/bag booked	Small under seat cabin bag	Large cabin bag
No seat selection
Standard seat
Up Front or Extra Legroom seat
Large cabin bag added to your booking
Flexi
easyJet Plus

• Contradicting information is advertised in easyJet webpage
• The Price difference from what Trip.com and what EasyJet are charging from one to the other for baggage is more than overly priced by Trip.com.

Trip.Com Carry-On Baggage Invoice.

Carry-on baggage Total: 1 piece, 15 kg

Added 1 piece，15 kg，£40.50 Confirmed

EasyJet Pricing: --

Large cabin bag (max. 56 x 45 x 25 cm)

From £5.99

-

One bag of max size 56 x 45 x 25 cm, which needs to fit in our baggage gauge and an overhead locker. Find out more here. Bags larger than this will be placed in the hold and incur the airport bag fee below.

I clicked for additional baggage as an add on and they took 44......70p/15kg and then I got to the airport, but they said I never added luggage and demanded more money. I feel mislead by trip.com, the ticket booker and advisor, they say Put the Final Touches on Your Trip VIP Lounge Relax before your departure Add Additional Baggage Allowance From £44.70/15 kg and I believed that was my additional suite case there and return as most would….

It sounds like you had a frustrating experience with your baggage allowance on Trip.com. Based on the information you provided and the details from the Trip.com website, here's a summary of what might have gone wrong:

20. ++++++++++++++

How much money based on number attending or any other available information online does Stansted Heathrow and Luton airports make on carry on baggage inclusive of the booking company’s per day, week, year, each?

The revenue generated by airports from carry-on baggage fees can vary significantly based on several factors, including the number of passengers, the specific policies of the airlines operating at the airport, and the fees charged for carry-on baggage. Here’s a general overview based on available information:

London Stansted Airport

• Annual Revenue: London Stansted Airport, owned by Manchester Airports Group (MAG), reported record half-year revenues of £705.6 million between April and September 2023.
• Passenger Numbers: The airport handled 34.9 million passengers over the period.
• Carry-on Baggage Fees: Specific revenue from carry-on baggage fees is not detailed, but it contributes to the overall revenue from passenger services.

London Heathrow Airport

• Annual Revenue: Heathrow Airport Holdings reported total revenue of £2.9 billion in 2022.
• Passenger Numbers: Heathrow handled 61.6 million passengers in 2022.
• Carry-on Baggage Fees: Similar to Stansted, specific revenue from carry-on baggage fees is not detailed separately but is part of the overall passenger service revenue.

London Luton Airport

• Annual Revenue: London Luton Airport reported an operating profit of £19.9 million for the year ending March 2023.
• Passenger Numbers: The airport handled 17.2 million passengers in the year to March 2020.
• Carry-on Baggage Fees: Revenue from carry-on baggage fees is included in the overall passenger service revenue.

General Insights

• Global Market: The global airport baggage handling system market is projected to grow significantly, indicating an increasing focus on efficient baggage handling and associated fees.
• Revenue Contribution: Carry-on baggage fees contribute to the overall revenue from passenger services, which include check-in fees, security charges, and other ancillary services.

While specific daily, weekly, or yearly revenue from carry-on baggage fees alone is not typically disclosed, it is clear that these fees form an integral part of the overall revenue generated by airports from passenger services. For precise figures, it would be necessary to access detailed financial reports from the respective airports or airlines.

Based on the information I found, here's a summary of the revenue generated by airports from carry-on baggage fees and the number of bags transported:

Revenue from Carry-on Baggage Fees

• Global Revenue: In 2022, airlines globally earned an estimated $29 billion from baggage fees, which includes fees for carry-on bags. This was a significant increase from the $20.9 billion earned in 2021.
• 2023 Estimate: The estimated revenue from baggage fees in 2023 was $33.3 billion, reflecting a 15% increase from 2022. This revenue includes fees for checked baggage, heavy and extra-large bags, and larger carry-on bags.

Number of Carry-on Bags Transported

• General Information: The number of carry-on bags transported by airports can vary significantly based on the number of passengers and the specific policies of the airlines operating at the airport. While specific numbers for carry-on bags are not typically disclosed, the overall baggage activity is a significant component of ancillary revenue for airlines.

Key Insights

• Revenue Contribution: Baggage fees, including those for carry-on bags, are a regular and significant source of revenue for airlines in Europe, North America, and Latin America.
• Airline Policies: For global network carriers, baggage fees are typically associated with "basic economy" fares, while for low-cost carriers, baggage fees are typically charged to all consumers.

For more detailed information, you can refer to the

[Idea Works Company Report] (https://ideaworkscompany.com/wp-content/uploads/2024/02/Press-Release-181-Global-Baggage.pdf) and the [Simple Flying article] (https://simpleflying.com/airline-luggage-charges/).

21---. The Return Flight Was also a Negative Experience.

This was partly due to the trip.com website being confusing to use, as confusing as it is that I paid for Carry-on baggage on departure was as confusing as it became when being able to understand whether I had paid for the return also.

1. Booking Process: You booked a flight on Trip.com and added the "Additional Baggage Allowance" option for £44.70 per 15 kg.
2. At the Airport: When you arrived at the airport, you were told that you hadn't added any baggage allowance and were charged an additional £40 on departure and £69.63 on return, even when you initially paid £44.70 per 15 kg.

Possible Issues

1. Miscommunication: There might have been a miscommunication or technical issue that prevented the additional baggage allowance from being properly added to your booking.
2. Website Navigation: The section on the website where you added the baggage allowance might not have been clear or might have had an issue processing the request.

Steps to Resolve

1. Contact Trip.com: Reach out to Trip.com's customer service to explain the situation and provide them with your booking details and any receipts or screenshots you have.
2. Request a Refund: Ask for a refund for the additional £40 you were charged at the airport, as you had already paid for the baggage allowance on their website.
3. Check Confirmation Emails: Review any confirmation emails or messages from Trip.com to see if the additional baggage allowance was confirmed.

I'm really sorry to hear about your frustrating experience with the baggage allowance on your trip. It sounds like there were several issues with the clarity of the information provided by Trip.com and the airlines.

Key Issues

1. Misleading Information: The website indicated an option for "Additional Baggage Allowance" at £44.70 per 15 kg, but this was not honored at the airport.
2. Lack of Clarity: The website did not clearly explain the baggage policies for both easyJet and SunExpress, leading to confusion and additional charges.
3. Inconsistent Policies: The explanation given by the airline staff about what constitutes hand luggage and the additional charges for suitcases was not clear during the booking process.

Steps to Resolve

1. Contact Trip.com: Reach out to Trip.com's customer service to explain the situation and provide them with your booking details, receipts, and any screenshots you have. Request a refund for the additional charges you incurred.
2. Review Confirmation Emails: Check any confirmation emails or messages from Trip.com to see if the additional baggage allowance was confirmed.
3. File a Complaint: If you don't get a satisfactory response from Trip.com, consider filing a complaint with a consumer protection agency or the airline's customer service.

When booking a return flight on websites like Trip.com, I've noticed a concerning pattern: the return flights often come with limited or no luggage allowances, leaving travelers feeling trapped and forced to pay additional fees. This situation feels fundamentally unfair, especially since many of us are unaware of these baggage policies when making our initial bookings.

The inconsistency in baggage allowances between outbound and return flights can lead to unexpected costs that travelers are not informed about beforehand. This lack of transparency requires us to painstakingly review baggage policies for both legs of our journey on both booking sites and airline websites before our booking time expires.

Unfortunately, the information provided is often misleading and not clearly communicated, which undermines our ability to make informed choices. Given these circumstances, I believe I have valid grounds to file a complaint with both the airline and the booking website. I also plan to seek advice from consumer protection agencies on how to address this issue effectively, unless of course a fair agreement can be settled.