Here’s
the detailed alignment of evidence and document sections supporting the
claim for “Missed Flight from Gatwick,” based on Exhibits A to
N and Exhibits 1 to 34:
Alignment of Exhibits with "Missed Flight from
Gatwick"
|
Exhibit Reference |
Description |
Relevance to Claim |
|
Exhibit A |
Trip.com Booking Confirmation |
Demonstrates the original booking
arrangements and expectations, which were not met due to misinformation from Trip.com
and airline coordination failures. |
|
Exhibit D |
EasyJet Additional Baggage Payment
Receipt |
Highlights the additional £40
fee at Gatwick that contributed to significant delays and ultimately missing
the flight. |
|
Exhibit E |
EasyJet Supervisor Manager Computer
Screenshot |
Provides evidence of manual
interventions to resolve booking issues that delayed boarding processes,
culminating in the missed flight. |
|
Exhibit G |
Text Version of Trip.com Invoice |
Reflects the original expectations
for baggage bookings, contrasting with the failures experienced at the
airport. |
|
Exhibit O |
Trip.com Website Analysis |
Identify systematic gaps in
information sharing that resulted in booking errors and contributed to the
missed flight. |
|
Exhibit 5 |
Screenshot of EasyJet Supervisor’s
System |
Confirms Trip.com's errors in
communicating booking details, which caused delays at check-in. |
|
Exhibit 9 |
Passenger Communication Logs |
Documents interactions with airline
staff at the airport, showcasing the lack of resolution and subsequent
delays. |
Relevant Sections of the Document Supporting the Claim
|
Section Title |
Details Supporting "Missed Flight from Gatwick" |
|
Outbound Journey: Gatwick Airport |
Chronicles the confusion and delays
caused by Trip.com's misinformation, which led to last-minute baggage
fees and prevented timely boarding of the flight. |
|
Customer Service Interactions |
Describes the lack of immediate or
effective support from airport and airline staff, prolonging delays and
exacerbating the situation. |
|
Analysis and Findings |
Emphasizes how systemic failures in Trip.com's
processes directly contributed to the missed flight and subsequent
disruptions in the travel itinerary. |
|
Journey Details |
Highlights the compounding effects
of delays, including additional payments and missed appointments resulting
from the missed flight. |
Key Evidence from "Exhibits 1 to 34"
|
Exhibit # |
Details |
|
Exhibit 5 |
EasyJet supervisor’s system
screenshot, showing missing baggage and passenger information from Trip.com. |
|
Exhibit 15 |
Text from Trip.com
identifying inconsistencies in flight and baggage details, contributing to
the delays. |
|
Exhibit 16 |
Video capturing EasyJet’s baggage
policy inconsistencies with Trip.com, further complicating check-in. |
Key Points of the Claim
This
structured summary ties the “Missed Flight from Gatwick!”