Here’s the detailed alignment of evidence and document sections supporting the claim for Missed Flight from Gatwick,” based on Exhibits A to N and Exhibits 1 to 34:

Alignment of Exhibits with "Missed Flight from Gatwick"

Exhibit Reference

Description

Relevance to Claim

Exhibit A

Trip.com Booking Confirmation

Demonstrates the original booking arrangements and expectations, which were not met due to misinformation from Trip.com and airline coordination failures.

Exhibit D

EasyJet Additional Baggage Payment Receipt

Highlights the additional £40 fee at Gatwick that contributed to significant delays and ultimately missing the flight.

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Provides evidence of manual interventions to resolve booking issues that delayed boarding processes, culminating in the missed flight.

Exhibit G

Text Version of Trip.com Invoice

Reflects the original expectations for baggage bookings, contrasting with the failures experienced at the airport.

Exhibit O

Trip.com Website Analysis

Identify systematic gaps in information sharing that resulted in booking errors and contributed to the missed flight.

Exhibit 5

Screenshot of EasyJet Supervisor’s System

Confirms Trip.com's errors in communicating booking details, which caused delays at check-in.

Exhibit 9

Passenger Communication Logs

Documents interactions with airline staff at the airport, showcasing the lack of resolution and subsequent delays.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Missed Flight from Gatwick"

Outbound Journey: Gatwick Airport

Chronicles the confusion and delays caused by Trip.com's misinformation, which led to last-minute baggage fees and prevented timely boarding of the flight.

Customer Service Interactions

Describes the lack of immediate or effective support from airport and airline staff, prolonging delays and exacerbating the situation.

Analysis and Findings

Emphasizes how systemic failures in Trip.com's processes directly contributed to the missed flight and subsequent disruptions in the travel itinerary.

Journey Details

Highlights the compounding effects of delays, including additional payments and missed appointments resulting from the missed flight.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 5

EasyJet supervisor’s system screenshot, showing missing baggage and passenger information from Trip.com.

Exhibit 15

Text from Trip.com identifying inconsistencies in flight and baggage details, contributing to the delays.

Exhibit 16

Video capturing EasyJet’s baggage policy inconsistencies with Trip.com, further complicating check-in.

 

Key Points of the Claim

  1. Delays Caused by Misinformation: Trip.com’s failure to communicate correct baggage and booking information led to last-minute interventions by EasyJet staff.
  2. Repeated Fees and Interventions: Issues with unregistered baggage payments caused delays that directly resulted in missing the departure gate closure.
  3. Missed Flight Consequence: The failure to address these issues promptly by Trip.com and EasyJet prevented the claimant from boarding their flight, leading to significant disruptions.
  4. Compounding Financial and Logistical Impact: The missed flight resulted in additional costs (e.g., rebooking fees, transport to another airport) and missed commitments.

This structured summary ties the “Missed Flight from Gatwick!”