Here’s the detailed alignment of evidence
and document sections supporting the claim for “Trapped in Gatwick
Airport,” using Exhibits A to N and Exhibits 1 to 34:
Alignment of Exhibits with
"Trapped in Gatwick Airport"
|
Exhibit Reference |
Description |
Relevance to Claim |
|
Exhibit E |
British Airways Information Desk
Interaction |
Provides evidence of the claimant’s
interactions at the British Airways desk when seeking assistance after
missing the flight and being trapped in the departure terminal. |
|
Exhibit 5 |
EasyJet Supervisor’s System
Screenshot |
Highlights the root causes of the
issue, including errors in booking data and failures to provide adequate
assistance, leading to the claimant being stranded at Gatwick Airport. |
|
Exhibit 19 |
Passenger Testimonies and
Communication Logs |
Documents the shared frustrations of
other passengers similarly trapped after missing their flight and unable to
exit the departure terminal. |
Relevant Sections of the
Document Supporting the Claim
|
Section Title |
Details Supporting "Trapped in Gatwick Airport" |
|
Outbound Journey: Gatwick Airport |
Describes how the claimant and
others were confined to the departure terminal after missing their flight due
to Trip.com’s errors and EasyJet’s insufficient assistance. |
|
Customer Service Interactions |
Highlights the prolonged delays in
receiving help and the lack of accessible solutions provided by staff at
Gatwick, which left passengers stranded. |
|
Analysis and Findings |
Examines systemic failures by both
Trip.com and EasyJet that contributed to the claimant’s inability to exit the
terminal in a timely manner. |
|
Journey Details |
Details the claimant’s attempts to
navigate the airport and secure assistance while being trapped in the
departure terminal. |
Key Evidence from
"Exhibits 1 to 34"
|
Exhibit # |
Details |
|
Exhibit 5 |
Screenshot of EasyJet supervisor’s
system revealing issues that caused delays and confusion. |
|
Exhibit 12 |
Written account from Mr. Simon Paul
Cordell documenting the lack of EasyJet presence at the departure terminal. |
|
Exhibit 19 |
Examples other passengers who were
similarly trapped and faced identical struggles in getting assistance. |
Key Points of the Claim
This structured summary connects the “Trapped
in Gatwick Airport” claim to specific exhibits and document sections,
presenting robust evidence for the incident.