Here’s the detailed alignment of evidence and document sections supporting the claim for Emotional Distress,” using Exhibits A to N and Exhibits 1 to 34:

Alignment of Exhibits with "Emotional Distress"

Exhibit Reference

Description

Relevance to Claim

Exhibit M

Personal Impact Statement and Documentation of Emotional Toll

Details of the significant stress, frustration, and inconvenience experienced due to the repeated disruptions, logistical failures, and financial burdens caused by Trip.com's errors.

Exhibit P

Passenger Interventions Highlighting Similar Emotional Distress

Contains Mr. Simon Cordell’s testimonials about meeting other travelers who experienced comparable levels of stress and disruption, further validating the claim.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Emotional Distress"

Customer Service Interactions

Analysis and Findings

Explores the cumulative emotional impact of financial losses, logistical failures, and throughout the travel experience.

Impact Section

Specifically addresses how the series of disruptions caused by Trip.com affected the emotional well-being of the claimant and their travel partner.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 13

Documentation of additional suffering starting on 17th of March 2025, recorded at a standard rate of £50 per day due to prolonged emotional toll.

Exhibit 19

Shared frustrations from passengers who experienced systemic failures, emphasizing the widespread emotional strain these issues caused.

 

Key Points of the Claim

  1. Cumulative Stress and Anxiety: Repeated disruptions: including the missed flight, excessive delays, additional fees, and lack of assistance—caused undue emotional distress to the claimant and their travel companion.
  2. Prolonged Impact: The emotional strain extended beyond the travel period, as the claimant had to deal with resolving these issues upon returning home, further exacerbating the situation.
  3. Evidence of Emotional Toll: Personal impact statements and supporting documentation provide clear evidence of the distress endured as a result of these events.
  4. Validation by Others: Testimonies from other passengers are available at request.

This structured summary ties the “Emotional Distress” claim to specific exhibits and document sections, providing robust evidence for this claim.