Speaker 1: 00:19 Good
afternoon. Barnet Centre, Barnet Enfield and Haringey Mental Health trust how
my i help you?
New Speaker: 00:20 May
I ask who I'm speaking to please?
Speaker 1: 00:26 My
name is Trisha. I'm the receptionist.
Speaker 2: 00:28 Hello
Trisha. I am Mr. Simon Cordell, Paul Cordell.
New Speaker: 00:33 Hello
there.
New Speaker: 00:33 and.
New Speaker: 00:34 Good
afternoon.
New Speaker: 00:34 How
are you doing I’m just phoning to make a few inquiries in regards to.
New Speaker: 00:38 Yes.
New Speaker: 00:38 an
unexpected visit that I've just got.
New Speaker: 00:40 ok.
New Speaker: 00:40 Ambushed
with.
New Speaker: 00:43 ok.
New Speaker: 00:43 And
I was wondering, basically I wanted to know the purpose of the person, the
people that put me in reference for me to be contacted by the doctors cause I
think it's abuse of position and unfair process to what? The way that their
treating me.
New Speaker: 00:43
New Speaker: 00:55 Right,
ok
New Speaker: 00:55 and
it's unreasonable and with negligence and it's for misconduct purposes.
Speaker 1: 01:00 Can
I just stop you there um, Mr. Cordell because I don't know the answer to your
question. I'll have to try and put you through to your care coordinator.
New Speaker: 01:09 I
don’t.
New Speaker: 01:09 Hold
please.
New Speaker: 01:10 Oh,
to a Care coordinator.
New Speaker: 01:10 Thank
you.
Speaker 3: 01:30 [inaudible]
Speaker 4: 01:42 [inaudible]
Speaker 2: 01:46 [inaudible]
Speaker 3: 01:51 [inaudible]
Speaker 5: 01:55 [inaudible]
Speaker 1: 01:55 Hello
Mr. Cordell. I'm afraid Soboba isn't there at the moment.
New Speaker: 01:59 Who
is Soboba.
New Speaker: 01:59 I
can ask him to call you.
New Speaker: 02:01 Will
you.
New Speaker: 02:01 He's
your care coordinator.
Speaker 2: 02:02 I
don't have a care coordinator.
New Speaker: 02:05 oh,
alright Ok.
New Speaker: 02:05 I
do not have a care coordinator. There is nothing wrong with me and it's abuse
of position. What they, what they're doing. Is there a line is there a line
manager or somebody available of a higher level, um, statue in the company that
I can speak to in regards to discipline -
New Speaker: 02:17 I
will see, I will try and find someone for you.
New Speaker: 02:17 of
these employees?
New Speaker: 02:20 Hold
on.
New Speaker: 02:20 Alright,
thank you.
Speaker 4: 02:23 [inaudible]
Speaker 2: 02:33 [inaudible]
Speaker 4: 02:44 [inaudible]
Speaker 2: 02:55 [inaudible]
Speaker 1: 03:04 hello?
Hello. George is not there at the moment our team managers, not in at the
moment. I can ask him to call you.
Speaker 2: 03:09 George
you said his first name was.
New Speaker: 03:11 Yes.
George,
New Speaker: 03:11 Do
you have a second name please?
Speaker 1: 03:13 Yes.
Benyour; B. E. N.
New Speaker: 03:16 B.E.N.
New Speaker: 03:16 Y.
U. R.E
Speaker 2: 03:17 and
do you have an email for me to contact him directly?
Speaker 1: 03:21 I
Don't I'm afraid. No, I don't. I don't give emails out, but I can give him a
message and I'll ask him to call you.
Speaker 2: 03:26 Um,
yeah. Well that will do, that will do, Just do perfectly. Is it something that
he will actually do? Because like I have been failed and let down by a lot of
public servants in them actually do in a meeting to cover the requirements to
take my Safety seriously.
Speaker 1: 03:36 I'm
very sorry. I can't answer that question I will pass him the message, I have to
assume that he will do it. I can't.
Speaker 2: 03:43 Can
you give me a list.
New Speaker: 03:45 His,
my manager.
New Speaker: 03:45 for
my own safety and for my own purposes? Can you actually tell me the list of
people that just attended my address?
Speaker 1: 03:51 I
can’t I ‘am afraid. No,
Speaker 2: 03:53 For
what reason can you not tell me what employees are kept? There must be somebody
available because I'm not too sure if they are even doctors or if there
falsified people
New Speaker: 04:01 Ok,
well that's why I am warning you to speak to somebody.
New Speaker: 04:01 So
I would like to know who these people are who are employed by your company
Speaker 1: 04:04 yeah,
I don't have that information. I would need to um let you speak to someone
else,
Speaker 2: 04:07 can
I hold the line until there's somebody is available please.
Speaker 1: 04:10 I
can't. We'll Soboba well the only people that would know would be Soboba and
George
Speaker 2: 04:14 who
is Soboba. Can I have Soboba surname as well, please?
Speaker 1: 04:17 Yeah,
I Aphadose soba S.O.O B.A.H.
Speaker 2: 04:21 okay.
Speaker 1: 04:23 Second
name, a double P for Peter.
Speaker 2: 04:26 Okay.
Speaker 1: 04:27 A
D double O (APPADDO)
Speaker 2: 04:30 is
there no direct telephone numbers or extensions? I can actually contact these
people on.
New Speaker: 04:35 No
New Speaker: 04:35 and
there's no form of emails and I can't find them in no company website.
New Speaker: 04:38 No.
New Speaker: 04:38 I
can't go along the CD employees in the website or these people are just
attending.
New Speaker: 04:42 No.
New Speaker: 04:42 people's
houses every day.
Speaker 1: 04:44 If
you want to make an complaint, if you feel that you've been treated bad and you
want to make complaints, I can give you the telephone number.
Speaker 2: 04:48 I
have. Do you have Google available to you?
New Speaker: 04:50 Yes.
New Speaker: 04:50 I
can turn on my website now and I can show you my complaint as it sits and show
you everything I've built.
Speaker 1: 04:58 I
can’t do that I'm sorry. I don't have time to go into that. If you've been to
the complaints department, they will take it up on your behalf.
Speaker 2: 05:05 Okay.
I'm going to, I've already done a complaints advocacy and I've got the
complaint going through in hand at the present.
New Speaker: 05:09 AR,
Ok, well that's good then.
New Speaker: 05:09 It's
ongoing still from a long time and I'm just, I'm, I'm still fulfilling
everything, that I want to put inside the complaint. It's going to be sent
along.
New Speaker: 05:18 ok.
New Speaker: 05:18 very
shortly in time.
New Speaker: 05:20 Ok,
well that’s good then.
New Speaker: 05:20 where
Thank you for you, you have been most helpful, so thank you. have a very good
day.
New Speaker: 05:23 Bye