Subject: RE: RE: Simon Cordell Court case

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk

Sent: 27 February 2013 12:19

To: gl-thames.mcenq@hmcts.gsl.gov.uk

Subject: RE: RE: Simon Cordell Court case

Hello

Again, I am writing to get the case below reopened, I have emailed as you can see below, and I still have heard nothing about this case. After a call that was made today, I have been given a next email to send this email to in the hope that it can be dealt with.

Please read the below emails and can you please reply to say you have got this email.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell [mailto: lorraine32@bluevonder.co.uk

Sent: 09 January 2013 13:20

Subject: RE: RE: Simon Cordell Court case

To Whom It May Concern:

I sent an email on the 21/12/2012 about a case below, I have not heard anything about this email. Please can you confirm you have got the email with a reply to this email so that I know this matter is being looked into.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk

Sent: 21 December 2012 16:47

Subject: RE: Simon Cordell Court case

To Whom It May Concern:

I am writing this email after a call I made to the court about a case that was heard about no insurance which the outcome was 6 points on my driving licence and a £700 fine.

My Name and address are below

Mr Simon Cordell 23 Byron terrace Edmonton London N9 7DG

The problem I have with this is yes I was pulled up by the police and was asked to bring my insurance to a police station which I did do, but it seem the police had given me the wrong form so the police station would not accept me to give them my insurance documents and said it would need to go to court, I have never heard anything about this until I got a letter from DVLA saying I had to send my driving licence back to them, I called DVLA to be told that there was a court case which was heard and that I been given 6 points so needed to send my driving licence to them to get these points added,

I explained to them that I did not know about any court date and that I did in fact have insurance to drive on the day the police pulled me over.

DVLA give me the court information to contract the court which I did and was told I need to put in that I did not know about the court date. I called Enfield court and was told that I need to write a letter to them which I have done but as of today's date 21/12/2012 I have not heard anything back from them.

Today 21/12/2012 I got a next letter from DVLA saying that my driving licence was going to be revoked on the 22/12/2012 again I made a call to them which they have put a next 28 days onto the date that they will revoke my driving licence, I have also made a next call to the court and it seems I was given the wrong information and it should have asked for the case to be reopened which I am doing now by send you this email.

Please could you reopen the case so that I can indeed show the court I do in fact have insurance to have been driving on the date I was pulled by the police, and as I said on the phone to the court person I speak to today I did not know about any dates for court before I got the letter from DVLA.

I will enclose in this email my insurance documents so you can see in fact I was insurance, and could you please send me a new date to go to court to prove this.

Many Thanks Mr Simon Cordell

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From: Lorraine Cordell

Sent: 06 May 2013 17:26

Cc: eastgroupcpo@hmcts.gsi.gov.uk

Subject: Wrongful conviction and request to set aside the conviction and re-open the case

Attachments: RE: Simon Cordell Court case

RE: Simon Cordell Court case

RE: RE: Simon Cordell Court case.

RE: RE: Simon Cordell Court case

RE: Simon Cordell Court case

RE: Simon Cordell Court case; S Cordell Docs._GE_.pdf

Dear Sir or Madam

I have emailed your court on a number of occasions regarding my conviction and sentence for no insurance. I am making this request to have my case listed in order that I can do the following: -

1. Application to set aside the conviction

2. Re-open the case

Application to set aside the conviction: -

On 22nd July 2012 I was stopped and given a producer by the police as they did not believe that I held a valid policy of insurance. I attended the police station and I was advised that my case would be going to court and I would be summonsed in due course. I never received any summons in relation to this matter and I only became aware that the case had been dealt with in my absence when I received a letter from the DVLA advising me that I had to send in my driving licence. I disputed with the DVLA the points, but I was given an ultimatum that if I did not send in my licence it would be revoked. I therefore had no choice but to send in my licence. I immediately contacted the Court by telephone, and I was advised to send an email. I sent in a number of emails and I have been given a number of emails, but I have not received any confirmation from the court.

I forwarded a copy of my insurance policy to the court and again this was ignored. The offence of no insurance was allegedly committed on 22nd July 2012. I had a valid policy of insurance from 23rd March 2012 and this policy was valid until 22nd February 2013. The company insuring me was Tradex Insurance Company Limited. I am the named policy holder, Mr. Simon Cordell and my policy number are L/WST/MTP/0192359.

I have points on my licence which I should not have. Can you please as a matter of urgency email me back on this matter so that I can have a date so that the conviction can be set aside and my case heard in order that I can show the court my insurance and the PLO can make the necessary enquiries. Once this has happened, I would be grateful if the court could email the DVLA to advise them that the points have been issued in error and the fine be set aside also.

This matter is urgent and is dragging on. I cannot resolve this matter until the case is listed before either a District Judge or Magistrates so I would appreciate your cooperation. I am very disappointed that you have ignored all my emails. This is causing me stress. Can you now please resolve this legal mater by listing the case for an application to set aside the conviction? I can then forward my documents to the relevant prosecuting authority.

I await hearing from you in relation to this matter and I thank you in advance for your anticipated co=operation in this matter.

Yours faithfully

Simon Cordell

Wrongful conviction and request to set aside the conviction and re-open the case->S Cordell Docs._GE_.pdf

Insurance Company Ltd

Mr Simon Cordell 109, Burncroft Avenue Enfield EN3 7JQ

03 April 2012

Dear Mr Cordell,

Policy Number: L/WST/MTP/0192359 Reference: Motor Trade Policy

We have pleasure in enclosing your policy documents.

These have been issued in accordance with your instructions however we recommend that you thoroughly check the enclosed and advise us immediately should any amendments be required.

Thank you for entrusting your business with us.

Yours sincerely,

Emma Guard (UW)

Tradex Insurance Company Ltd

Tradex Insurance Company Ltd Victory House, 7 Selsdon Way, London. E14 9GL DX551740, Isle of Dogs 5 Tel 020 7001 9200 Fax 020 7068 7730 www.tradex.com

Tradex Insurance Company Limited is authorised and regulated by the Financial Services Authority (no. 202917)

FSA

Registered in England and Wales no. 2983873 at Victory House, 7 Selsdon Way, London E14 9GL (Doc version 11.6.11)

Premium Advice Note

TRADEX

Insurance Company Ltd

Mr Simon Cordell 109 Burncroft Avenue Enfield EN3 7JQ 03 April 2012
Dear Mr Cordell,
Policyholder: Mr Simon Cordell,
Policy Number:	L/WST/MTP/0192359 - 8
Policy Type:	Road Risks
Inception Date:	23 March 2012
Reason for Issue:	Policy Adjustment
Effective Date:	23 March 2012
Parts / Sections Applicable		Premium Due	Insurance Premium Tax (6%)	Total Premium Due
Policy Total		£ 0.00	£ 0.00	£ 0.00
		Finance Charges: Document Charges: Service Charges: Total Amount Due:		£ 0.00 £ 0.00 £ 0.00 £ 0.00

Collection Method: Broker Collected

Emma Goard (UW)

Tradex Insurance Company Limited.

Tradex Insurance Company Ltd Victory House, 7 Selsdon Way, London. E14 9GL DX551740, Isle of Dogs 5 Tel 020 7001 9200 Fax 020 7068 7730 www.tradex.com

Tradex Insurance Company Limited is authorised and regulated by the Financial Services Authority (no. 202917)

Registered in England and Wales no. 2983873 at Victory House, 7 Selsdon Way, London E14 9GL (Doc version 1.11.11)

Insurance Company Ltd

Mr Simon Cordell 109 Burncroft Avenue Enfield

EN3 7JQ

3 April 2012

Dear Mr Cordell,

Re: Your Motor Trade Policy

Policy Number: L/WST/MTP/0192359

I refer to the above-mentioned policy number and your recent communication.

I enclose a copy of the vehicles declared to Tradex and the Motor Insurance Database.

Please check the schedule of vehicles carefully to ensure all of the information is correct and if amendments are required, please advise us as soon as possible.

Yours sincerely,

Emma Goard (UW)

Tradex Insurance Company Ltd

Tradex Insurance Company Ltd Victory House, 7 Selsdon Way, London. E14 9GL DX551740, Isle of Dogs 5 Tel 020 7001 9200 Fax 020 7068 7730 www.tradex.com

Tradex Insurance Company Limited is authorised and regulated by the Financial Services Authority (no. 202917)

FSA

Registered in England and Wales no. 2983873 at Victory House, 7 Selsdon Way, London E14 9GL (Doc version 15.6.11)

Motor Trade Vehicle Schedule

TRADEX

Insurance Company Ltd

Policy Number:	L/WST/MTP/0192359 Date of Issue: 03 April 2012
Policyholder:	Simon Cordell Agent: 23664 Westminster - Broadsure Direct
Occupation/Profession: Address:	Effective: 16:53 (24Hrs) 23 March 2012 Mechanical Servicing Overhaul Expiry: 12:00 (24Hrs) 22 February 2013 109 Burncroft Avenue, Enfield, EN3 7JQ
Make/Model:	CC/GVW/KW/h: Reg. No: Value: YOM: Customer Loan: Security Reg: Date Added:
RENAULT CLIO RIPCURL	1149 NA57LDY £0 2007 No A 23-Mar-12

Security Required Codes:

A: Manufacturers Standard B: Thatcham Cat 1 Alarm & Immobiliser C: Tracking Device D: Alarm, Immobiliser and Tracking Device

Reason for Issue: Policy Adjustment

Page 6 of 15

Certificate of Motor Insurance

TRADEX

Insurance Company Ltd

Policy No.: L/WST/MTP/0192359

Name of Policyholder: Mr Simon Cordell

Motor Trade Business: Buying and Selling, Mechanical / Servicing / Overhauls

Description of Vehicles:

· Any vehicle owned, leased or on hire purchase to Mr Simon Cordell

· Any vehicle (mechanically propelled or otherwise) attached to a motor vehicle described in 1 for the purpose of being towed.

· Any other motor vehicle held in trust or in the custody or control of Mr Simon Cordell for the purposes of their declared motor trade business. But excluding any:

Steam driven vehicles.

Motor vehicle transporters which, inclusive of trailer(s), have a carrying capacity of more than 2 vehicles.

Vehicles owned by Directors, Partners or their Spouses and more specifically insured elsewhere.

Commercial vehicles with a gross vehicle weight in excess of 3.5 tonnes.

Coaches and Minibuses other than for sale, service, or repair.

Motorcycle. Quad Bikes.

Effective time and date of commencement for the purposes of the relevant Road Traffic Acts.

Operative Date: 16:53 (24hrs) 23 March 2012

Operative Until: 12:00 (24hrs) 22 February 2013

PERSONS ENTITLED TO DRIVE AND LIMITATIONS AS TO USE:

Name: Date of Birth: Use: DOV:

Simon Cordell 26/01/1981 MT / SD&P Not Allowed

Provided that the person holds a licence to drive the vehicle or has held and is not disqualified from holding or obtaining such a licence. DEMONSTRATION: Demonstration of a vehicle to any other person provided that person is driving with the permission of the Policyholder and is accompanied by any driver named above who is entitled to drive for motor trade purposes.

LIMITATIONS AS TO USE:

MT: Use in connection with the declared motor trade business.

SD&P: Social Domestic and Pleasure use including journeys between the home address and the permanent place of business.

PBU: Personal Business use in connection with other additional occupation(s).

DOV: Where shown as allowed, the drivers named above may also drive any other vehicle for social domestic and pleasure purposes only provided they have the permission of the owner to do so and the vehicle is taxed, registered and insured in the owner's name.

Use by any other person provided that such person is driving with the permission of the Policyholder and is accompanied by any person entitled to drive as described above for the purpose of demonstration only.

Excluding:

1. Use for hire and reward other than in connection with the motor trade, racing, pace making, competitions, rallies, track days, trials or speed tests whether on a road, track, off-road, land prepared for such use or the Nürburgring Northcliffe and whether the event is officially organised or informally arranged.

2. Use to secure the release of any motor vehicle which has been seized by or on behalf of any government or public authority which was not the property of or in the custody or control of the Policyholder at the time of seizure.

I hereby certify Ireland, the Isle Pleasure use in

that the policy to which this Certificate relates satisfies the requirements of the relevant law applicable in Great Britain, Northern of Man, the Isle of Jersey, the Isle of Guernsey, and the Isle of Alderney. Please see reverse of Certificate for Social, Domestic and Europe.

Registered Office: Victory House, 7 Selsdon Way, Isle of Dogs, London E14 9GL Registered in England, Ireland, and Wales No: 0293873

Tradex Insurance Company Limited is authorised and regulated by the Financial Services Authority (no. 202917)

Advice to Third Parties: Nothing in this Certificate affects your right as a Third Party to make a claim.

MID Compliance Enquiries: 020 7959 7542 Windscreen Cover - Not Included

Chief Executive Officer

Tradex Insurance Company Limited

Authorised Insurers

Parts / Sections Applicable	Covered / Not Covered	Premium Due		Insurance Premium Tax (6%)		Total Premium Due
Road Risks	Covered	£	0.00	£	0.00	£	0.00
Vehicles at the Trade Premises	Covered	£	0.00	£	0.00	£	0.00
Public Liability	Not Covered	£	0.00	£	0.00	£	0.00
Product Liability Sales and Service Indemnity	Not Covered	£	0.00	£	0.00	£	0.00
Employers Liability	Not Covered	£	0.00	£	0.00	£	0.00
Goods in Transit	Not Covered	£	0.00	£	0.00	£	0.00
Legal Expenses	Covered	£	Included	£	Included	£	Included
Totals		£	0.00	£	0.00	£	0.00

Your premium and policy terms are based on the following activities and vehicle types. Should there be significant changes during the period of insurance you must tell us.

BUSINESS ACTIVITIES

Declared Business Activities Vehicles Traded or Handled

Buying and Selling:	25	%	Standard Vehicles:	100	%
Importing and Exporting:	0	%	Sports Vehicles:	0	%
Sale / Repair of Salvage Vehicles:	0	%	Imported Vehicles:	0	%
Mechanical / Servicing / Overhauls / MOT:	75	%	Classic Cars:	0	%
Crash Body Repairs / Spraying:	0	%	Kit Cars / Modified Vehicles:	0	%
Sale / Fitting of Motor Accessories:	0	%	Motorcycles:	0	%
Valeting / Steam Cleaning:	0	%	American / Canadian Vehicles:	0	%
Windscreen Replacement:	0	%	Commercial Vehicles over 3.5t:	0	%
Exhaust / Tyre Replacement:	0	%	Car Transporters more than 2 Vehicles:	0	%
Recovery Agent:	0	%	Quad Bikes:	0	%
Repossession Agents:	0	%	Coaches / Minibuses:	0	%
Other:	0	%
	100	%		100	%

No Claims Bonus is currently 6 Years protected.

Date: 03/04/2012

Page 9 Of 15

Policy Number: L/WST/MTP/0192359

Tradex Insurance Company Ltd Victory House, 7 Selsdon Way, London. E14 9GL DX551740, Isle of Dogs 5 Tel 020 7001 9200 Fax 020 7068 7730 www.tradex.com

Tradex Insurance Company Limited is authorised and regulated by the Financial Services Authority (no. 202917)

Registered in England and Wales no. 2983873 at Victory House, 7 Selsdon Way, London E14 9GL (Doc version 1.11.11)

Motor Trade Policy Schedule

To be read in conjunction with your

Policy Booklet insurance Company Ltd

Policyholder: Simon Cordell Broker / Agent: Westminster-Broadsure Direct

Correspondence 109 Burncroft Avenue

Address: Enfield

Address: Street

EN3 7JQ

Correspondence 4th Floor Argyle Centre York

Ramsgate

Kent

CT11 9DS

Policy No: L/WST/MTP/0192359

Date of Issue: 03 April 2012

Reason for Issue: Policy Adjustment

Period of Insurance:

Operative From: 16:53 (24 hrs) 23 March 2012

Operative Until: 12:00 (24 hrs) 22 February 2013

10,

Motor Trade Policy Schedule

Policyholder: Simon Cordell

Policy No: L/WST/MTP/0192359

Operative Date: 23 March 2012

ROAD RISKS

Cover: Comprehensive

Operative Sections

Section 1: Third Party Liability

Limit of Indemnity: Third Party Death or Bodily Injury - Unlimited

Third Party Property Damage - £2,000,000 Section 2 - Vehicles: Road Risks A, B, C, D, E.

Limits of Indemnity: Own Vehicles* - £7,500 The vehicle limits stated are the

Customer vehicles - £15,000 maximum indemnity payable for any

‘Includes permanently owned and stock vehicles. one vehicle or claim. They win be

automatically reinstated up to four times in any one period of insurance.

Vehicles Insured:

1. Any vehicle owned, leased or on hire purchase to the Policyholder.

2. Any vehicle (mechanically propelled or otherwise) attached to a motor vehicle described in 1 & 4 for the purposes of being towed.

3. Any other motor vehicle held in trust or in the custody or control of the Policyholder for the purposes of their declared motor trade business.

4. Personally, owned vehicles which have been declared to us for inclusion on the Motor Insurance Database.

But Excluding:

Steam driven vehicles.

Any vehicle transporter which, inclusive of trailer(s), has a carrying capacity of more than 2 vehicles.

Vehicles owned by Directors, Partners or their Spouses and more specifically insured elsewhere.

Commercial vehicles with a gross vehicle weight in excess of 3.5 tonnes.

Coaches and Minibuses other than for sale, service, or repair.

Motorcycles.

Quad Bikes.

Customer Vehicles (mechanically propelled or otherwise) attached to a motor vehicle described in 1 & 4 above for the purpose of being towed other than for cover provided under Section 1 - Third Party Liability.

EXCESS AMOUNTS:

Section 1 - Third Party Liability.

£nil

This will not be applied where an excess has been deducted from a claim under Section 2

Section 2 - Vehicles, Road Risks A, B, C, D, E.

£500 or 10% of the claim whichever is the greater.

Date: 03/04/2012

Page 10 of 15

Policy No: L/WST/MTP/0192359

11,

Motor Trade Policy Schedule

Policyholder: Simon Cordell

Policy No: L/WST/MTP/0192359

Operative Date: 23 March 2012

PERSONS ENTITLED TO DRIVE

Named Driver:

Date of Birth:

Usage: DOV: Personally

Owned Vehicle:

Simon Cordell 26/01/1981

MT / SD&P Not Covered Covered

LIMITATIONS AS TO USE

MT: Use in connection with the declared motor trade business.

SD&P: Social Domestic and Pleasure use including journeys between the home address and the permanent place of business.

PBU: Personal Business use in connection with declared additional occupation(s).

DOV: Driving Other Vehicles.

Provided that the person holds a licence to drive the vehicle or has held and is not disqualified from holding or obtaining such a licence.

This Policy Excludes:

1. Use for racing, pace making, competitions, rallies, track days, trials, or speed tests whether on a road, track, off-road, land prepared for such use or the Nürburgring Northcliffe and whether the event is officially organised or informally arranged.

Date: 03/04/2012

Page 11 of 15

Policy No: L/WST/MTP/0192359

12,

Date: 03/04/2012

Page 12 of 15

Policy No: L/WST/MTP/0192359

Motor Trade Policy Schedule

Policyholder: Simon Cordell

Policy No: L/WST/MTP/0192359

Operative Date: 23 March 2012

PERMANENTLY OWNED VEHICLES

Note: to comply with Motor Insurance Database (MID) requirements you must advise us immediately when you acquire or dispose of a vehicle.

Security Required A: Manufacturers B: Thatcham Cat 1 C: Tracking Device D: Alarm, Immobiliser

Codes: Standard

Alarm & Immobiliser and Tracking Device

Make/ Model: CC / GVW

Reg No:

YOM:

Value:

Customer Security

Date

/ KW/h: Loan:

Req:

Added:

RENAULT CLIO RIPCURL 1149 NA57LDY 2007 Trade No A 23/03/2012

13,

Limits of Indemnity:

7,500

For any one owned vehicle. *

‘includes permanently owned and stock vehicles.

15,000

For any one customer vehicle.

Excess: Excess £500 for each and every loss.

Endorsements Applicable to this Section: None

Storage Information

Alarmed Building:	%	Non-Alarmed Building:	0	%
Locked Yard Under 24hr Guard:	%	Locked Yard:	0	%
Open Site:	%	Home Address:	100	%

Date: 03/04/2012

Page 13 of 15

Policy No: L/WST/MTP/0192359

Motor Trade Policy Schedule

Policyholder: Simon Cordell Policy No: L/WST/MTP/0192359

Operative Date: 23 March 2012

EXTENSIONS TO ROAD RISKS

1. Driving Other Vehicles - Not Covered.

2. Windscreen - Not Covered.

3. Demonstration - Driving by unnamed prospective purchasers - Third Party Only Accompanied.

4. Customer Loan Vehicles - Not Covered.

5. Loss of use of customer’s vehicles - Not Covered.

6. Vehicles in the custody or control of Subcontractors - Not Covered.

VEHICLES AT THE TRADE PREMISES

Risk Address: 109 Burncroft Avenue, Enfield, EN3 7JQ

Location: Home Address

Cover: All Risks

Operative Sections

Section 2 - Vehicles: B - Trade Premises A, B, C, D & E

14,

Motor Trade Policy Schedule

Policyholder: Simon Cordell Policy No: L/WST/MTP/0192359

Operative Date: 23 March 2012

LEGAL LIABILITIES

Declared Motor Trade Business:	Buying and Selling, Mechanical / Servicing / Overhauls /
	MOT
Declared Wages:	£ Not Declared
Declared Turnover:	£ Not Declared

Date: 03/04/2012

Page 14 of 15

Policy No: L/WST/MTP/0192359

PUBLIC LIABILITY including costs and expenses: Not Requested

Limit of Indemnity: £0 Any one occurrence and unlimited in

any one period of insurance.

Excess £500 each and every loss for damage to third party property.

Optional extensions:

1. Extension of territorial limits. Not Requested

2. Damage to leased or rented premises. Not Requested

3. Tools of trade. Not Requested

4. Application of heat at the trade premises. Not Requested

5. Use of spray-painting equipment at the trade premises. Not Requested

6. Application of heat away from the trade premises. Not Requested

PRODUCT LIABILITY AND SALES AND SERVICE K1 .0

INDEMNITY: Not Requested

Limit(s) of Indemnity: £0 Any one occurrence and in all in any one period of insurance.

Excess £500 each and every loss for damage to third party property.

Optional extensions:

Merchantable Quality: Not Requested

Extension of territorial limits. Not Requested

Excess £500 each and every loss.

EMPLOYERS LIABILITY: Not Requested

Limit of Indemnity: £ 0 Any one occurrence.

Extensions:

Injury to working Partners/Proprietors: Not Requested

Optional Extensions:

Extension of territorial limits. Not Requested

15,

Date: 03/04/2012

Page 15 of 15

Policy No: L/WST/MTP/0192359

Motor Trade Policy Schedule

Policyholder: Simon Cordell Policy No: L/WST/MTP/0192359

Operative Date: 23 March 2012

LEGAL EXPENSES

Operative Clauses:

1: Uninsured Loss Recovery.

2: Personal Injury.

3: Motoring Prosecutions.

4: Contract.

Indemnity limits applicable are shown in your policy booklet.

16,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case message

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 27 February 2013 12:58:23

Subject: RE: Simon Cordell Court case

Hello

Please read the below emails and can you please reply to say you have got this email.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 09 January 2013 13:20

Subject: RE: RE: Simon Cordell Court case

To Whom It May Concern:

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 21 December 2012 16:47

Subject: RE: Simon Cordell Court case

To Whom It May Concern:

I am writing this email after a call I made to the court about a case that was heard about no insurance which the outcome was 6 points on my driving licence and a £700 fine.

My Name and address are below

Mr Simon Cordell 23 Byron terrace Edmonton London N9 7DG

I explained to them that I did not know about any court date and that I did in fact have insurance to drive on the day the police pulled me over.

17,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case message

I will enclose in this email my insurance documents so you can see in fact I was insurance, and could you please send me a new date to go to court to prove this.

Many Thanks Mr Simon Cordell

18,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case _001.msg

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 27 February 2013 12:58:23

Subject: RE: Simon Cordell Court case

Hello

Please read the below emails and can you please reply to say you have got this email.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 09 January 2013 13:20

Subject: RE: RE: Simon Cordell Court case

To Whom It May Concern:

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 December 2012 16:47

Subject: RE: Simon Cordell Court case

To Whom It May Concern:

I am writing this email after a call I made to the court about a case that was heard about no insurance which the outcome was 6 points on my driving licence and a £700 fine.

My Name and address are below

Mr Simon Cordell 23 Byron terrace Edmonton London N9 7DG

I explained to them that I did not know about any court date and that I did in fact have insurance to drive on the day the police pulled me over.

19,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case _001.msg

I will enclose in this email my insurance documents so you can see in fact I was insurance, and could you please send me a new date to go to court to prove this.

Many Thanks

Mr Simon Cordell

20,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case message

From: Lorraine Cordell lorraine32@blueyonder.co.uk

To: gl-thames.mcenq@hmcts.gsl.gov.uk

Sent: 27 February 2013 12:19:08

Subject: RE: RE: Simon Cordell Court case

Hello

Please read the below emails and can you please reply to say you have got this email.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 09 January 2013 13:20

Subject: RE: RE: Simon Cordell Court case

To Whom It May Concern:

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 21 December 2012 16:47

Subject: RE: Simon Cordell Court case

To Whom It May Concern:

I am writing this email after a call I made to the court about a case that was heard about no insurance which the outcome was 6 points on my driving licence and a £700 fine.

My Name and address are below

Mr Simon Cordell 23 Byron terrace Edmonton London N9 7DG

I explained to them that I did not know about any court date and that I did in fact have insurance to drive on the day the police pulled me over.

21,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case message

I will enclose in this email my insurance documents so you can see in fact I was insurance, and could you please send me a new date to go to court to prove this.

Many Thanks

Mr Simon Cordell

22,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case _001.msg

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 27 February 2013 12:22:08

Subject: RE: RE: Simon Cordell Court case

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 27 February 2013 12:19

To: gl-thames.mcenq@hmcts.gsl.gov.uk

Subject: RE: RE: Simon Cordell Court case

Hello

Please read the below emails and can you please reply to say you have got this email.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 09 January 2013 13:20

Subject: RE: RE: Simon Cordell Court case

To Whom It May Concern:

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell

Mailto: lorraine32@blueyonder.co.uk

Sent: 21 December 2012 16:47

Subject: RE: Simon Cordell Court case

To Whom It May Concern:

I am writing this email after a call I made to the court about a case that was heard about no insurance which the outcome was 6 points on my driving licence and a £700 fine.

My Name and address are below

Mr Simon Cordell 23 Byron terrace Edmonton London

23,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case _001.msg

N9 7DG

I explained to them that I did not know about any court date and that I did in fact have insurance to drive on the day the police pulled me over.

I will enclose in this email my insurance documents so you can see in fact I was insurance, and could you please send me a new date to go to court to prove this.

Many Thanks

Mr Simon Cordell

24,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case _002.msg

From: Lorraine Cordell lorraine32@blueyonder.co.uk

To: gl-thamesmdist@hmcts.gsl.gov.uk

Sent: 27 February 2013 12:56:42

Subject: RE: Simon Cordell Court case

Hello

Please read the below emails and can you please reply to say you have got this email.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 09 January 2013 13:20

Subject: RE: RE: Simon Cordell Court case

To Whom It May Concern:

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 December 2012 16:47

Subject: RE: Simon Cordell Court case

To Whom It May Concern:

I am writing this email after a call I made to the court about a case that was heard about no insurance which the outcome was 6 points on my driving licence and a £700 fine.

My Name and address are below

Mr Simon Cordell 23 Byron terrace Edmonton London N9 7DG

I explained to them that I did not know about any court date and that I did in fact have insurance to drive on the day the police pulled me over.

25,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case _002.msg

I will enclose in this email my insurance documents so you can see in fact I was insurance, and could you please send me a new date to go to court to prove this.

Many Thanks

Mr Simon Cordell

26,

Wrongful conviction and request to set aside the conviction and re-open the case->RE_ Simon Cordell Court case _003.msg

From: Lorraine Cordell [lorraine32@blueyonder.co.uk]

Sent: 27 February 2013 12:54:35

Subject: RE: Simon Cordell Court case

Hello

Please read the below emails and can you please reply to say you have got this email.

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 09 January 2013 13:20

Subject: RE: RE: Simon Cordell Court case

To Whom It May Concern:

Many Thanks

Mr Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 December 2012 16:47

joanne.miller@hmcts.gsi.gov.uk

Subject: RE: Simon Cordell Court case

To Whom It May Concern:

I am writing this email after a call I made to the court about a case that was heard about no insurance which the outcome was 6 points on my driving licence and a £700 fine.

My Name and address are below

Mr Simon Cordell 23 Byron terrace Edmonton London N9 7DG

I explained to them that I did not know about any court date and that I did in fact have insurance to drive on the day the police pulled me over.

27,

Wrongful conviction and request to set aside the conviction and re-open the case->RE-Simon-Cordell-Court-case-003.msg

I will enclose in this email my insurance documents so you can see in fact I was insurance, and could you please send me a new date to go to court to prove this.

Many Thanks

Mr Simon Cordell

· Additional Email Attachments & Emails / Issue:

1. 3

joanne.miller@hmcts.gsi.gov.uk_07.24.2013_re open matter

24/07/2013

/ Page Numbers: 28

Additional Email Attachments & Emails / Issue:

1. 3

joanne.miller@hmcts.gsi.gov.uk_07.24.2013_re open matter

24/07/2013

/ Page Numbers: 28

28,

From: Miller, Joanne

Sent: 24 July 2013 11:48

joanne.miner@hmcts.gsi.gov.uk

Subject: re open matter

Dear Mr Cordell,

Thank you for your email of today in relation to your case being re-opened. I have checked our system and have seen that the matter was re listed on the 22.07.13 and on that date the conviction and sentence that was imposed on the 14.11.12 has been set aside and the endorsement on your driving licence will be removed, also any financial penalty imposed will be removed and no money will be owed my you.

Hope this information helps you.

Joanne Miccer

East London Magistrates' Court Thames, Stratford and Waltham Forest Email joanne.miller@hmcts.gsi.gov.uk

This e-mail (and any attachment) is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage, or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail.

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This e-mail (whether you are the sender or the recipient) may be monitored, recorded, and retained by the Ministry of Justice. E-mail monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

· Additional Email Attachments & Emails / Issue:

1. 4

joanne.miller@hmcts.gsi.gov.uk_07.24.2013_RE re open matter

24/07/2013

/ Page Numbers: 29,30

Additional Email Attachments & Emails / Issue:

1. 4

joanne.miller@hmcts.gsi.gov.uk_07.24.2013_RE re open matter

24/07/2013

/ Page Numbers: 29,30

29,

From: Miller, Joanne

Sent: 24 July 2013 12:33

To: Lorraine Cordell

Subject: RE: re open matter

Mr Cordell

There are some cases where the person involved in the re-opening matter does not need to attend court but in all cases people should be informed of the date of hearing, not sure this was not done in this case, but as long as the outcome was right for you, I am pleased to hear that.

regards

Joanne Miccer

East London Magistrates' Court Thames, Stratford and Waltham Forest Email joanne.miller@hmcts.gsi.gov.uk

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 24 July 2013 12:27

To: Miller, Joanne

Subject: RE: re open matter

Dear Miller, Joanne

Thank you for the reply in this matter we were not aware the case had been listed for the 22/07/2013, But the outcome the court has made is correct.

Once again thank you for the update in this matter.

Mr. Simon Cordell

From: Miller, Joanne

mailto: joanne.miller@hmcts.gsi.gov.uk

Sent: 24 July 2013 11:48

Subject: re open matter

Dear Mr Cordell,

Hope this information helps you.

Joanne Miccer

East London Magistrates' Court Thames, Stratford and Waltham Forest Email joanne.miller@hmcts.gsi.gov.uk

30,

This email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) In case of problems, please call your organisation’s IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

· Additional Email Attachments & Emails / Issue:

1. 5

lorraine32@blueyonder.co.uk_11.15.2013_FW RE Simon Cordell

15/11/2013

/ Page Numbers: 31,32

Additional Email Attachments & Emails / Issue:

1. 5

lorraine32@blueyonder.co.uk_11.15.2013_FW RE Simon Cordell

15/11/2013

/ Page Numbers: 31,32

31,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 15 November 2013 13:57

Subject: FW: RE: Simon Cordell

Attachments: Van-reciept-10-11-2013.jpg

Dear martin

After a next call and talking to oily he asked me to send over the receipt of me buying the van please see attached scan. I am waiting for the new logbook to come from DVLA.

Simon

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 15 November 2013 13:07

Subject: RE: Simon Cordell

Dear Martin

Today the 15/11/13 I made a call to be able to speak to you with regard to what happened yesterday the 14/11/2013 with the police. I have talked to Oilly today and he asked me to write this email to you as they are thinking of closing my insurance policy.

Yesterday I went for a meeting with the owner of a night club for a future job position the meeting was set for 14.00 hours.

I drove down for my meeting and got there at around 13.00 hours there were some police at the road side doing stops on cars etc, as I drove pass and pulled over to park by the night club, my friend who was with me got out of the van to get some drinks and food while I waited in the van, as I got to the club early for my meeting.

The police that were doing the stops came up to me, they told me they wanted to do some checks on the van I was sitting in, I asked why, and they told me under the road traffic act.

I then passed the police my insurance policy for them to go over, the police officer also asked me why I had stopped there.

I explained to him I had a meeting in the night club that we were outside, as it was due to open to the public in 1-month time to secure my future position there. While I was there, I was also planning on asking if there were any painting jobs, I explained all this to the police officer I was talking to.

The police looked inside the van and clearly saw it was empty and that there were also no signs on the van showing it to be a company van. But the police officer was still unhappy. He talked to yourselves as the insurance company on the phone and was told I was not insured, at what point I called you myself as my insurance company as I knew I was insured. I explained the situation to yourselves to be told I was covered for commuting to work, social and domestic, as well as motor trade, but not for carriage of goods for a company, which did not matter as my van was empty and still is whilst being in the police impound.

I am putting in a complaint to the independent complaints commission in regard to the unlawful seizure of my vehicle.

Further to this would it please be possible to find out the status of my insurance policy and the reasons as to why I have been told you are in the process of closing my policy.

Yours sincerely

Mr Simon Cordell

32,

· Additional Email Attachments & Emails / Issue:

1. 6

lorraine32@blueyonder.co.uk_11.22.2013_RE RE Simon Cordell _001

22/11/2013

/ Page Numbers: 33,34,35,36,37,38,39

Additional Email Attachments & Emails / Issue:

1. 6

lorraine32@blueyonder.co.uk_11.22.2013_RE RE Simon Cordell _001

22/11/2013

/ Page Numbers: 33,34,35,36,37,38,39

33,

From: Lorraine Cordell

Sent: 22 November 2013 14:24

Subject: RE: RE: Simon Cordell

Attachments: Police-Meno.pdf; Police complaint.doc; CX52JRZ-Mid-database.png

Hello Martin

As I said to KMG yesterday on a phone that was made to them when I talked to Kelly Tilley I have not been found guilty at a court of law for not having no insurance and it is for a court of law to find me guilty not a police officer who thinks I done something when I have not.

Even if KGM does speak to the police office he will still say what he feels and that is not a fact that I am guilty of anything. To be found guilty it would have to be done in front of a judge.

Also Martin as you said on the phone today when you in fact talked to the police on that day not once did they say I had anything in my van that would void my insurance, and in fact I believe at this stage if the police did in fact have proof they would have said to you that my van was full of things which is not the case.

I would like to also know if my insurance is going to carry on while this matter is addressed or if it will be closed down on the 27/11/2013 as the letter says that KGM have sent me. And if KMG is going to close down my policy I would like full written conditions of what part of my policy I have broken.

As for the letter of complain that will be going to the police Simon still has not fully read over it to make sure there is no errors or anything else that needs adding but it does go into details as to what went on, it is only for use by yourself and KGM to read only.

Also as I said on the phone to you today the police are also telling me that the 3 times that my vehicles were seized and I had to pay for them to be taken out of the compound, I will need to claim this back from my insurance company as they had not done their job and put them on the database so they are at fault not the police.

You said to me today that KGM are looking into this as they are on the database and it should show up to the police that I am in fact insured. This has not been the case for me and I have suffered badly due to this and this is the reason I have to carry my insurance policy at all times so when I get pulled over by the police I can show them my documents, as the police say it does not show up as I am insured, this is also the reason the insurance company have had so many calls from the police to asked if I am insured or not since my policy started.

Could you please send me proof that the vehicles where on the database so I can put the claim in to the police to get my money back for the times my vehicles were seized. As at this stage I do not want to have to put a freedom of information act into yourselves or the police to the amount of times that the police have in fact had to call my insurance company to see if I was insured due to the police saying I was not insured..

I have always been very happy with Broadsure Direct that is why I have still use them and would like my insurance to carry on under them.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 15 November 2013 13:57

Subject: FW: RE: Simon Cordell

Hi Martin

Can you let me know by email if I am going to still have insurance as from the 27/11/2013 please, I got a letter saying my insurance will be closed from the 27/11/2013, and I cannot see the reason for this as I have done nothing wrong.

Many Thanks

Simon Cordell

34,

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 15 November 2013 13:57

Subject: FW: RE: Simon Cordell

Dear martin

After a next call and talking to oily he asked me to send over the receipt of me buying the van please see attached scan. I am waiting for the new logbook to come from DVLA.

Simon

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 15 November 2013 13:07

Subject: RE: Simon Cordell

Dear Martin

Yesterday I went for a meeting with the owner of a night club for a future job position the meeting was set for 14.00 hours.

The police that were doing the stops came up to me, they told me they wanted to do some checks on the van I was sitting in, I asked why, and they told me under the road traffic act.

I then passed the police my insurance policy for them to go over, the police officer also asked me why I had stopped there.

I am putting in a complaint to the independent complaints commission in regard to the unlawful seizure of my vehicle.

Further to this would it please be possible to find out the status of my insurance policy and the reasons as to why I have been told you are in the process of closing my policy.

Yours sincerely

Mr Simon Cordell

35,

36,

RE: RE: Simon Cordell ->Police complaint.doc

I am writing this complaint about the 14/10/2013 when I was going to a meeting with an owner of a night club for a future job position the meeting was set for 14.00 hours at Brixton Hill SW2 1QZ.

When I got to Brixton Hill SW2 1QZ there were some police on the roadside doing some stops of cars etc, I drove pass them and parked up just in front of them.

My friend who was with me got out of my van and went to buy some drinks and food while I waited in the van.

Then next thing a police officer come to my van and said to me he waited to do some checks on my van I asked him the reason for this the police officer replied under the road traffic act he also asked me the reason why I had stopped there as I was passing him my insurance documents.

The police officer made a call to my insurance company and he then replied to me they are saying that I was not insured, at this I was very shocked and started to make a call to my Mother to ask her to call my insurance company to speak about why they was saying I was not insurance. She is fact talked to a person called Martin who took Simons Number and said he would call him. Martin did call and I explained to him what was going on and he told me I was insured and also talked to the police office and told him that I was insured. The police talked on the phone more than once and was told I was in fact insured to drive my van.

The police officer was still not happy and now told me that I was using my Van for work which I told him that was not the case and that I was here for a meeting, I told the police officer to look in my van and see if there were any working tools inside it. The police officer saw this was not the case as the van was empty.

By this time a next police officer had come to the other police officer and I started to talk to him I explained what was going on and what the other officer was saying that I was using my Van to work in, which was not the case and I told him also to look in the van and see if there were any working tools in there. I even showed him a business card I had got made up to give out to people in the hope of work. Which the police officer put in his own wallet to keep for himself.

At this the other officer overheard me and the other officer talking about the business card and then used this to say that I had in fact been working and this is why he was going to seize my van. I told him that where is the print bushes and print in my van as this is what was on the business card it was a printer’s business card. The officer then said why have you got paint of your jeans I told him that I did not have money to buy new jeans and that was why I was looking for work to try and better myself. I also told the office to go into the property where I was due to go for a meeting and ask them if I was working there. He refused to do this. I still feel as if there is a big issue here I am allowed to drive to a meeting and park there as long as I am not carrying goods for a company which I was not and that could clearly be seen my van was empty so how anyone can think I am doing anything wrong is beyond me.

The police officer did not want to hear anything I had to say and was looking for any reason from the start to arrest me or seize my van this was his aim from the start.

It did not matter that the insurance company told him I was insured, the only thing I would not be insured for were if I was to use my van as a tool for carriage of goods for any company which was clearly not the case as my van was empty.

37,

I am insured to go back and forward to any place of work as my insurance covers for social domestic and pleasure and commuting as well as motor trade.

The police officer for some reason would not hear I was insured and just at this time wanted to seize my Van. He was asking me to sign a ticket in order to give me 6 points on my licence and a £300 fine and for my van to be seized. Which I did understand what he was asking me to do as this has not happened to me only this time but a further 2 times when the police on a Sunday on both other times seized my vehicles due to them not being able to call my insurance company. And it is showing on the database I was not insured.

I refused to sign as I knew I was insured. I told the police officer to arrest me and that we could get this sorted at the police station, due to me refusing to sign the ticket the police officer arrested me as I asked him to do.

All this time I was on the phone to my mother and she heard all of what was going on. PC Smith spoke to my mum also on the phone two times as well, my mother also asked PC smith was there anything in my Van and PC Smith told her not that the van was empty. My mother also called the insurance company and talked to them they also told her I was insured, and they could not understand why the police was doing this.

I was taken to Southwark police station they were still trying to force me to sign the ticket which I did not want to do, they told me if I did not sign then they would not bail me and take me to court the next morning, I told them to do this I was willing to stay in the police cells till the next day when this could be heard by a judge as I knew I was not in the wrong, they changed their mind and told this would not happen and they wanted me out of the police station. They forced me to sign the ticket and then made me leave the police station,

While waiting outside by reception in the police station I asked to speak to an inspector the police officer who had come to drive me out of Southwark told me if I did not leave with them now then I would have to make my own way or I would break my bail conditions of not being in Southwark, I was on the phone to my mum and she told me she was going to get off the phone and call my solicitors, which she did, my solicitors told my mum to tell me to wait and talk to an inspector and that due to the police taking me to Southwark I would not be breaking my bail conditions as the police had taken me there.

I waited to see an inspector and talked to him, he said due to the police being from Brixton there was very little he could do, but he would get an inspector from Brixton to call me so I could put in my complaint in, this has not happened and this is the reason I am writing my complaint to yourselves. I had to make my way home with no money each time getting to the stop on the train I needed to change telling the train officer what had happened if it was not for the fact they let me get back without paying I would have had to walk all the way home as the police officer would not let me get my things out of the van or my money.

I went to pick my van up and again there was a cost to myself of £190, I will be taking this to court as I should have had no need to have 6 points put on my licence and a £300 fine when I did in fact have insurance to drive.

Due to also the police officer lying to my insurance saying I was working and carrying goods in my van which is clearly a lie as the van was empty I have also had a letter saying they are closing my insurance over, so I am having to deal with this also.

I do not feel the police officer who dealt with this matter address it as he should have, I feel he did not do his job correctly and I have suffered due to this. My insurance company are saying that the data for my vehicles are on the data base and are looking into the reason why it is not showing up when the police are doing their checks.

38,

Yours sincerely Mr Simon Cordell

39,

· Additional Email Attachments & Emails / Issue:

1. 7

lorraine32@blueyonder.co.uk_11.26.2013_RE Simon Cordell

26/11/2013

/ Page Numbers: 40,41,42,43

Additional Email Attachments & Emails / Issue:

1. 7

lorraine32@blueyonder.co.uk_11.26.2013_RE Simon Cordell

26/11/2013

/ Page Numbers: 40,41,42

40,

From: Lorraine Cordell

Sent: 26 November 2013 15:46

To: Martin Jenkin

Subject: RE: Simon Cordell

Attachments: Data-Protection-KGM.doc

Kelly-TiNer-KGM.doc

Hello Martin,

Thank you for the phone call today to tell me I was still insured.

Could you please pass on the attached documents to Kelly Tiller at KGM one is a Subject access request under the Data Protection Act 1998.

The other letter is just to get Kelly Tiller to confirm by email I am in fact still insured so I have this in writing and also to found out why my van is still not showing up on the database.

And also about the logbooks which I am still waiting for them from DVLA I called DVLA today when I got back from the compound and was told it can take 8 weeks for me to get the new logbooks, I will therefore send then right over to you by email as soon as I get them.

Many Thanks

Simon Cordell

41,

RE: Simon Cordell->Data-Protection-KGM.doc

Mr Simon Cordell 109 Burncroft Ave Enfield Middlesex EN3 7JQ 25/11/2013

KGM House 14 Eastwood Close London E18 1RZ

Dear Sir or Madam

Subject access request

Mr Simon Cordell 109 Burncroft Ave Enfield Middlesex EN3 7JQ

Please supply the information about me I am entitled to under the Data Protection Act 1998 relating to:

1. All data to prove that my Vehicles were on the database since my insurance was taken out.

2. Phone recording of the 14/11/2013 with the police officer and Jessica advising that Mr Simon Cordell was carrying tools in his vehicle.

3. Phone call for 26/11/2013 with Kelly Tiller and the manager of the Charlton vehicle pound, 8 Bramshot Avenue, Charlton, London, SE7 7HY, saying that there were not tools in the van Reg CX52 JRZ when it was impounded on the 14/11/2013.

4. And the reason why it still shows as of today’s date 25/11/2013 that my Van Reg CX52 JRZ still shows on the Mid data base as uninsured.

5. All phone calls made to Broadsure Direct and KGM since my policy started where the police have had to call to confirm I was in fact insured.

6. If there is any data that cannot be forwarding to me, please state this when forwarding me my data.

42,

If you need any more information from me, or a fee, please let me know as soon as possible.

It may be helpful for you to know that a request for information under the Data Protection Act 1998 should be responded to within 40 days.

If you do not normally deal with these requests, please pass this letter to your Data Protection Officer. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you and can be contacted on 0303 123 1113 or at www.ico.org.uk/

Yours faithfully

Mr Simon Cordell

43,

RE: Simon Cordell->Kelly-Tiller-KGM.doc

Mr Simon Cordell 109 Burncroft Ave Enfield Middlesex EN3 7JQ 25/11/2013

KGM House 14 Eastwood Close London E18 1RZ

Dear Kelly Tiller

Would it please be possible to confirm by email that I am in fact still insured so I have this in writing by KGM.

Also I have talked to Martin and he has told me that you need the logbook for my Vehicles, I am still waiting for them to come back from DVLA and as soon as I get them back which can take up to 8 weeks I have been told by DVLA on the phone today, I will scan them in and send them over to Martin.

Also can you please look into the reason that my Van CX52 JRZ is still showing up on the database as uninsured as of today’s date.

My Car MA57 LDY is now showing as insured.

Yours faithfully

Mr Simon Cordell

2014

· Additional Email Attachments & Emails / Issue:

1. 8

lorraine32@blueyonder.co.uk_02.24.2014_RE RE Simon Cordell CX52JRZ

24/02/2014

/ Page Numbers: 44,45

Additional Email Attachments & Emails / Issue:

1. 8

lorraine32@blueyonder.co.uk_02.24.2014_RE RE Simon Cordell CX52JRZ

24/02/2014

/ Page Numbers: 44,45

44,

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 24 February 2014 16:34

Subject: RE: RE: Simon Cordell CX52JRZ

Attachments: sold-Van-CX52JRZ.jpg

Hi Martin

After the call today please see the attached recipe for the Van CX52JRZ Lorraine

45,

· Additional Email Attachments & Emails / Issue:

1. 9

lorraine32@blueyonder.co.uk_02.24.2014_RE Simon Cordell REG CX52JRX

24/02/2014

/ Page Numbers: 46,47

Additional Email Attachments & Emails / Issue:

1. 9

lorraine32@blueyonder.co.uk_02.24.2014_RE Simon Cordell REG CX52JRX

24/02/2014

/ Page Numbers: 46,47

46,

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 24 February 2014 19:09

Subject: RE: Simon Cordell REG CX52JRX

Attachments: Sold-Van-CX52JRZ-27-04-2013.jpg

Buy-Van-reciept-CX52JRZ-10-11-2013.jpg

Hi Martin

Today when I sent over the recipe for the van, I sent over the wrong one. Simon has just come here and showed me the last 2 recipes for the van. I believe you already have the 10/11/2013 as I emailed this over to you on the 15/11/2013 at 15.57

Lorraine

47,

10.

· Additional Email Attachments & Emails / Issue:

1. 10

lorraine32@blueyonder.co.uk_03.04.2015_RE Simon Cordell Information

04/03/2015

/ Page Numbers: 48,49

10.

Additional Email Attachments & Emails / Issue:

1. 10

lorraine32@blueyonder.co.uk_03.04.2015_RE Simon Cordell Information

04/03/2015

/ Page Numbers: 48,49

48,

From: Lorraine Cordell

Sent: 04 March 2015 10:26

To: Martin Jenkin

Subject: RE: Simon Cordell Information

Hi Martin

I have not heard from you re the below email.

But could you please send me a copy today of Simon Currant insurance policy and his no claims please.

Regards

Lorraine

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 10 February 2015 15:33

To: Martin Jenkin

Subject: RE: Simon Cordell Information

Hi Martin

Just giving you an update Simon has called to try and speak to you today to make a late payment on his insurance as he was a day late. could you please make sure someone calls us to make the payment.

As for KGM they are now dealing and addressing the issues, but it took me to start cc my emails to them to Lloyds.

He has been having it really hard due to all this insurance with KGM and the courts, and not being able to drive half the time this policy has been in place due to them keep revoking his driving licence, until the courts then sort it and put it back in place. They have again revoked his driving licence this is the 3 time. I have had to get a solicitor now to help with the cases of no insurance because I seem to be getting nowhere. And also, to deal with the appeal case for the 14/11/2013. I do have the audio now from KGM that proves the police officer lied and some letters I will attach to this email just so you are updated.

I can't send the audio due to most places will not accept that file type. So, I have included the transcript that the solicitor done

Could you please also address doing your section 9 witness statement about the calls for the 14/11/2013 as the appeal case is due to be heard on the 05/03/2015.

Could you also please send over a copy of Simon no claims please?

Regards

Lorraine

From: Martin Jenkin

mailto: martinjenkin@broadsuredirect.com

Sent: 07 January 2015 09:06

To: Lorraine Cordell

Subject: RE: Simon Cordell Information

Good Morning Lorraine,

Apologies for the lack of contact, I have been in and out of the office.

Have you received any correspondence from KGM? we spoke to them prior to Christmas regarding the issues and they have been looking into the situation and as far as I am aware, they were going to respond directly.

I look forward to hearing from you.

49,

Regards

Martin Jenkin DDI 01843 598744

Broadsure direct

INSURANCE INTERMEDIARY

t: 01843 594477 f: 01843 594488

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

This e-mail transmission is strictly confidential and intended solely for the person or organisation to whom it is addressed. It may contain privileged and confidential information and if you are not the intended recipient, you must not copy, distribute, or take any action in reliance on it. If you have received this e-mail in error, please reply to the sender as soon as possible and delete the message. Please note that we are able to, and reserve the right to, monitor e-mail communications passing through our network.

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 28 December 2014 23:59

Subject: Re: Simon Cordell Information

Hello Martin

Can you please get back to me with an update as I not heard anything from KGM about the email I sent over to you on the 30/11/2014 with the data that would be needed. I also have not heard anything from you about the section 9 witness statement. Please can you get back to me as soon as possible.

Regards

Lorraine

This email has been checked for viruses by Avast antivirus software. www.avast.com

11.

· Additional Email Attachments & Emails / Issue:

1.11

lorraine32@blueyonder.co.uk_03.04.2015_Re Simon Cordell-Appeal

04/03/2015

/ Page Numbers: 50,51,52,53,54

55,56,57,58

11.

Additional Email Attachments & Emails / Issue:

1.11

lorraine32@blueyonder.co.uk_03.04.2015_Re Simon Cordell-Appeal

04/03/2015

/ Page Numbers: 50,51,52,53,54

55,56,57,58

50,

From: Lorraine Cordell

To lorraine32@bluevonder.co.uk

Sent: 04 March 2015 09:53

To: JOSEPHINE WARD

Subject: Re: Simon Cordell-Appeal

Attachments: DOC034 (2).pdf

Appeal-Case-Driving-Tools-26-11-2014.pdf

Clerks Notes for Simon Cordell-03.pdf

DOC008 (3).PDF

Here you go Josey if you look at the date of conviction on the letter the court sent you will see it says 29/08/2014 but it did not go to trail till the 26/11/2014

51,

52,

53,

54,

55,

56,

57,

Re: Simon Cordell-Appeal->Clerks Notes for Simon Cordell-03.pdf

From: GL-SWESTERNMCENQ

Subject: Clerks Notes for Simon Cordell

Date: 16 February 2015 09:57:22

Attachments: DOC034.pdf

With reference to your e-mail of the 10th February please find attached clerks notes from the trial on the 26th November as requested.

Miss J Lee

Administration Officer

Lavender Hill Magistrates' Court

176a Lavender Hill, London, SW11 1JU

Tel: 020 7805 1470

Please note: As of June 2nd, 2014 Our fax will be GOLDFAX No: 0870 324 0299* *

'I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means'.

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec.

(CCTM Certificate Number 2009/09/0052.)

This email has been certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

58,

12.

· Additional Email Attachments & Emails / Issue:

1.12

lorraine32@blueyonder.co.uk_03.06.2014_RE Simon Cordell Errors on Cases.

06/03/2014

/ Page Numbers: 59,60

61,62,63,64,65,66

67,68

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Additional Email Attachments & Emails / Issue:

1.12

lorraine32@blueyonder.co.uk_03.06.2014_RE Simon Cordell Errors on Cases.

06/03/2014

/ Page Numbers: 59,60

61,62,63,64,65,66

67,68

59,

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 06 March 2014 09:38

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am writing this to ask if there is any update, they did not list my case yesterday and it is now listed for today at Woolwich at 2pm so I was wondering if you had any of the data,

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 04 March 2014 15:23

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Staff are looking for the records at Enfield Magistrates Court this week; however, we will not have them for tomorrow morning. We will endeavour to have as many as possible before Thursday. If there are specific dates you needed particularly, these could be accessed first.

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 04 March 2014 15:08

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am wondering if there is any update, as I am in Woolwich Crown Court tomorrow and as said I wanted the information before I went to court.

60,

Regards

Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 14:39

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

After your email dated the 21/02/2014 I was thinking that you would be searching for the data from the week of the 24/02/2014 as this is what it said in the email. As I said in my 1st email when asking for the information I have a case that is at Woolwich crown court and I am having problems with my bail due to the records on my PNC, I am due in court maybe tomorrow or this week as my solicitor is putting into court to have a hearing and I wanted to have any errors on the PNC addressed at court.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 03 March 2014 13:48

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Staff will be searching for the requested Registers from tomorrow. We will contact you as soon as this is done. Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 13:22

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I was wondering if there were any updates as to the data, I have asked for so that I can check cases against my PNC file.

61,

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 21 February 2014 16:06

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

The records you request are at another court. We will begin searching for them next week when the court is open. Regards,

Customer Services Unit Administration Officer Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 20 February 2014 12:29

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

Hello

I do understand that most of the items listed in my emails are archived due to their date but as I can see errors in the dates of some of the things and I know this as fact I would like all items checked that is listed so that it can be checked against the PNC records I have got the print out from.

Many Thanks

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 20 February 2014 12:14

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

62,

Dear Mr Cordell,

Further to the conversation between Mrs Cordell and a member of staff yesterday, please specify which dates and offences you wish us to check. Almost all the offences are archived and not immediately accessible using the computer; specific dates and offences would help reduce the delay in providing this information.

Regards,

Customer Services Unit Administration Office Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 19 February 2014 13:36

To: GL-HCORNERMCENQ

Subject: Re: Simon Cordell Errors on Cases.

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ 18/02/2014

To Whom It May Concern:

I am writing this email as I have an ongoing case at Woolwich Crown Court, and I have noticed some errors in my PNC record which the police printed of at around 25/06/2013.

I would be very grateful if you can pull up the following records so I can check them with the PNC the police printed off for the case that is ongoing at Woolwich Crown Court, I have been told I will need a Memorandum of conviction or the transcript for the case.

I do know there are some errors on the cases that was heard at Enfield Magistrates and can see them clearly, but due to how far they go back cannot remember some of the cases. I do also know some are correct but due to some dates being wrong on some of the ones I can see errors in I would

63,

like to check all the cases on the PNC that was heard at Enfield Magistrates.

If this can be done as a matter of urgency due to the impact this is having on my life with the case that is ongoing at Woolwich Crown Court and my bail and other issues.

If the information could be emailed to me, I would be grateful as I am next in court on March 2014 and would like this information of any errors so I can show the judge.

Please see below the lists of cases I would like information on.

64,

65,

66,

67,

Yours faithfully

Mr Simon Paul Cordell DOB 26/01/1981

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

This e-mail (and any attachment) is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying

68,

is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

This e-mail (and any attachment) is intended only for the attention of

69,

the addressee(s). Its unauthorised use, disclosure, storage, or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail.

13.

· Additional Email Attachments & Emails / Issue:

1. 13

martinjenkin@broadsuredirect.com_07.03.2014_REF 00-COSX14MT06 Open Print Manager Documents

03/07/2014

/ Page Numbers: 70,71

13.

Additional Email Attachments & Emails / Issue:

1. 13

martinjenkin@broadsuredirect.com_07.03.2014_REF 00-COSX14MT06 Open Print Manager Documents

03/07/2014

/ Page Numbers: 70,71

70,

From: Martin Jenkin <martinjenkin@broadsuredirect.com>

Sent: 03 July 2014 10:51

To: Lorraine Cordell

Subject: REF: 00-COSX14MT06 Open Print Manager Documents

Attachments: sofdec (COSX14MT06).pdf

Please ask Simon to sign and return

Regards

Martin Jenkin DDI 01843 598744

Broadsure direct

INSURANCE INTERMEDIARY

t: 01843 594477

f: 01843 594488

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

71,

14.

· Additional Email Attachments & Emails / Issue:

1. 14

lorraine32@blueyonder.co.uk_03.10.2014_RE Simon Cordell Errors on Cases.

10/03/2014

/ Page Numbers: 72

73,74,75,76,77,78

79,80,81,82

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Additional Email Attachments & Emails / Issue:

1. 14

lorraine32@blueyonder.co.uk_03.10.2014_RE Simon Cordell Errors on Cases.

10/03/2014

/ Page Numbers: 72

73,74,75,76,77,78

79,80,81,82

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From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 10 March 2014 12:43

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am writing this email to see if there is any update to the information that I have asked for.

Regards Simon Cordell

From: GL-HCORNERMCENQ

mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 04 March 2014 15:23

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 04 March 2014 15:08

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am wondering if there is any update, as I am in Woolwich Crown Court tomorrow and as said I wanted the information before I went to court.

73,

Regards

Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 14:39

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 03 March 2014 13:48

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Staff will be searching for the requested Registers from tomorrow. We will contact you as soon as this is done. Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 13:22

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I was wondering if there were any updates as to the data, I have asked for so that I can check cases against my PNC file.

74,

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcomermcenq@hmcts.gsi.gov.uk

Sent: 21 February 2014 16:06

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

The records you request are at another court. We will begin searching for them next week when the court is open. Regards,

Customer Services Unit Administration Officer Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 20 February 2014 12:29

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

Hello

Many Thanks

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 20 February 2014 12:14

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

75,

Dear Mr Cordell,

Regards,

Customer Services Unit Administration Office Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 19 February 2014 13:36

To: GL-HCORNERMCENQ

Subject: Re: Simon Cordell Errors on Cases.

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ 18/02/2014

To Whom It May Concern:

I am writing this email as I have an ongoing case at Woolwich Crown Court, and I have noticed some errors in my PNC record which the police printed of at around 25/06/2013.

I do know there are some errors on the cases that was heard at Enfield Magistrates and can see them clearly, but due to how far they go back cannot remember some of the cases. I do also know

76,

77,

78,

79,

80,

81,

is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

This e-mail (and any attachment) is intended only for the attention of

82,

the addressee(s). Its unauthorised use, disclosure, storage, or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail.

15.

· Additional Email Attachments & Emails / Issue:

1. 15

lorraine32@blueyonder.co.uk_03.11.2014_RE Simon Cordell DVLA

11/03/2014

/ Page Numbers: 83,84

15.

Additional Email Attachments & Emails / Issue:

1. 15

lorraine32@blueyonder.co.uk_03.11.2014_RE Simon Cordell DVLA

11/03/2014

/ Page Numbers: 83,84

83,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 11 March 2014 11:42

www.gov.uk/vehicle-registration

Subject: RE: Simon Cordell DVLA

Attachments: DVLA-CX52JRZ.pdf

Hi Martin

Please see the attached letter from DVLA about CX52JRZ. I got the letter today but they seem to have put my Surname as Cardell and not Cordell so I will be contacting them today by phone.

Regards,

Simon

84,

RE: Simon Cordell DVLA->DVLA-CX52JRZ.pdf

0300 790 6802 0300 123 1279

6 March 2014

Date: 6 March 2014

01233/ 1336640030/00423

RE: Simon Cordell DVLA->DVLA

Driver & Vehicle

Longview Road

Licensing Monriston

Agency

Swansea

SAB 7JL

Website: www.gov.uk/vehicle-registration

Phone: 0300 790 6802

Textphone: 0300 123 1279

TS ENT SIMON CARDELL

23 BYRON TERRACES

HERTFORD ROAD

LONDON

N9 7DG

ESSE

Dear Sir/Madam

Vehicle registration number: CX52 JRZ

Make: FORD

Model: TRANSIT 300 MWB TD

Thank you for your recent application for a Registration Certificate (V5C) for the above - mentioned vehicle. We are dealing with your request.

Your V62 application should be processed on 20/03/2014 and a V5C issued to you.

Please allow 5 working days from this date before making any enquiries about your application.

If you require any information regarding taxing your vehicle, please refer to the website www.gov.uk/taxdisc

Yours sincerely

Dave Morgan

DVLA Central Capture Unit

Find out about DVLA’s online services

Go to: www.gov.uk/browse/driving

INVESTORS IN PEOPLE

Driver and Vehicle Licensing Agency

16.

· Additional Email Attachments & Emails / Issue:

1. 16

lorraine32@blueyonder.co.uk_03.12.2014_RE Simon Cordell Errors on Cases.

12/03/2014

/ Page Numbers: 85,86,87,88,89,90

91,92,93,94,95,96

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Additional Email Attachments & Emails / Issue:

1. 16

lorraine32@blueyonder.co.uk_03.12.2014_RE Simon Cordell Errors on Cases.

12/03/2014

/ Page Numbers: 85,86,87,88,89,90

91,92,93,94,95,96

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From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 12 March 2014 11:59

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am writing this to see if there is any news as to the data I asked for. I was hoping to have got an email yesterday with some information due to the email you sent me on the 10/02/2014 but I did not. I understand that the court is only open Tuesday to Thursday which only give till tomorrow as you are aware I am back in court on the 18/03/2014 which if I do not get anything by tomorrow I will have to go into court then with nothing as the court would be closed. Could you therefore let me know if the data I have asked for will be available by tomorrow?

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 10 March 2014 12:59

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

As confirmed to Mrs Cordell last week, a member of staff at Tottenham Magistrates Court will research the Registers listed and copies will be sent, by e-mail, to you as we recover them. The Court opens Tuesday to Thursday: we hope to have at least some of the records for you tomorrow.

Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 10 March 2014 12:43

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am writing this email to see if there is any update to the information that I have asked for.

Regards

86,

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcomermcenq@hmcts.gsi.gov.uk

Sent: 04 March 2014 15:23

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 04 March 2014 15:08

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am wondering if there is any update, as I am in Woolwich Crown Court tomorrow and as said I wanted the information before I went to court.

Regards

Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 14:39

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

87,

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcomermcenq@hmcts.gsi.gov.uk

Sent: 03 March 2014 13:48

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Staff will be searching for the requested Registers from tomorrow. We will contact you as soon as this is done. Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 13:22

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I was wondering if there were any updates as to the data, I have asked for so that I can check cases against my PNC file.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 21 February 2014 16:06

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell

88,

The records you request are at another court. We will begin searching for them next week when the court is open.

Regards,

Customer Services Unit Administration Officer Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 20 February 2014 12:29

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

Hello

Many Thanks

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 20 February 2014 12:14

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit

89,

Administration Office Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which r bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 19 February 2014 13:36

To: GL-HCORNERMCENQ

Subject: Re: Simon Cordell Errors on Cases.

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ 18/02/2014

To Whom It May Concern:

I am writing this email as I have an ongoing case at Woolwich Crown Court, and I have noticed some errors in my PNC record which the police printed of at around 25/06/2013.

If this can be done as a matter of urgency due to the impact this is having on my life with the case that is ongoing at Woolwich Crown Court and my bail and other issues.

If the information could be emailed to me, I would be grateful as I am next in court on March 2014 and would like this information of any errors so I can show the judge.

Please see below the lists of cases I would like information on.

90,

91,

92,

93,

94,

organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

This email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by

95,

Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) In case of problems, please call your organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

96,

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

17.

· Additional Email Attachments & Emails / Issue:

1. 17

lorraine32@blueyonder.co.uk_03.13.2014_RE Simon Cordell Errors on Cases.

13/03/2014

/ Page Numbers: 97,98,99,100,101,102

103,104,105,106,107,108

109,110,111

17.

Additional Email Attachments & Emails / Issue:

1. 17

lorraine32@blueyonder.co.uk_03.13.2014_RE Simon Cordell Errors on Cases.

13/03/2014

/ Page Numbers: 97,98,99,100,101,102

103,104,105,106,107,108

109,110,111

97,

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 13 March 2014 14:10

To: gl-hcornermcenq@hmcts.gsi.gov.uk

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

Could you please email them to this address if possible? Or would it please be possible for my mum to attend Enfield Court and pick the data up.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 13 March 2014 13:04

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

A number of the registers have been located and they are being copied now. We will send them by post tomorrow to the address given by you in a previous e-mail:

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ

The age and quality of the register entries is such that scanning, and e-mailing is not a viable option. Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

98,

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 13 March 2014 12:27

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am sorry to keep emailing you, but I still have not had any emails with the data I have asked for. Can you please get back to me with what is going on.

Regards

Simon Cordell

From: GL-HCORNERMCENQ [mailto: gl-hcornermcenq@hmcts.gsi.gov.uk]

Sent: 12 March 2014 12:04

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Our colleague is searching for the files now: I will send whatever she finds today. She will be continuing to search for files tomorrow also.

Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 12 March 2014 11:59

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

99,

Regards Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcomermcenq@hmcts.gsi.gov.uk

Sent: 10 March 2014 12:59

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 10 March 2014 12:43

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am writing this email to see if there is any update to the information that I have asked for.

Regards Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 04 March 2014 15:23

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell

100,

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 04 March 2014 15:08

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am wondering if there is any update, as I am in Woolwich Crown Court tomorrow and as said I wanted the information before I went to court.

Regards

Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 14:39

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 03 March 2014 13:48

To: 'Lorraine Cordell'

101,

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Staff will be searching for the requested Registers from tomorrow. We will contact you as soon as this is done.

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 13:22

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I was wondering if there were any updates as to the data, I have asked for so that I can check cases against my PNC file.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 21 February 2014 16:06

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

The records you request are at another court. We will begin searching for them next week when the court is open. Regards,

Customer Services Unit Administration Officer Highbury Corner Magistrates Court

Tel: 0207-506 3100

102,

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 20 February 2014 12:29

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

Hello

Many Thanks

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 20 February 2014 12:14

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit Administration Office Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may

103,

bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 19 February 2014 13:36

To: GL-HCORNERMCENQ

Subject: Re: Simon Cordell Errors on Cases.

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ 18/02/2014

To Whom It May Concern:

I am writing this email as I have an ongoing case at Woolwich Crown Court, and I have noticed some errors in my PNC record which the police printed of at around 25/06/2013.

If this can be done as a matter of urgency due to the impact this is having on my life with the case that is ongoing at Woolwich Crown Court and my bail and other issues.

If the information could be emailed to me, I would be grateful as I am next in court on March 2014 and would like this information of any errors so I can show the judge.

Please see below the lists of cases I would like information on.

104,

105,

106,

107,

108,

organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

This email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by

109,

Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) In case of problems, please call your organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

110,

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

111,

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

18.

· Additional Email Attachments & Emails / Issue:

1. 18

lorraine32@blueyonder.co.uk_03.13.2014_RE Simon Cordell Errors on Cases. _001

13/03/2014

/ Page Numbers: 112,113,114

115,116,117,118,119,120

121,122,123,124,125,126

18.

Additional Email Attachments & Emails / Issue:

1. 18

lorraine32@blueyonder.co.uk_03.13.2014_RE Simon Cordell Errors on Cases. _001

13/03/2014

/ Page Numbers: 112,113,114

115,116,117,118,119,120

121,122,123,124,125,126

112,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 13 March 2014 13:12

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

Could you please email them to this address if possible.

Regards Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 13 March 2014 13:04

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

A number of the registers have been located and they are being copied now. We will send them by post tomorrow to the address given by you in a previous e-mail:

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ

The age and quality of the register entries is such that scanning, and e-mailing is not a viable option. Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

113,

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 13 March 2014 12:27

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am sorry to keep emailing you, but I still have not had any emails with the data I have asked for. Can you please get back to me with what is going on.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 12 March 2014 12:04

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Our colleague is searching for the files now: I will send whatever she finds today. She will be continuing to search for files tomorrow also.

Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 12 March 2014 11:59

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

Regards

114,

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcomermcenq@hmcts.gsi.gov.uk

Sent: 10 March 2014 12:59

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 10 March 2014 12:43

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am writing this email to see if there is any update to the information that I have asked for.

Regards Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 04 March 2014 15:23

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell

115,

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 04 March 2014 15:08

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am wondering if there is any update, as I am in Woolwich Crown Court tomorrow and as said I wanted the information before I went to court.

Regards

Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 14:39

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 03 March 2014 13:48

To: 'Lorraine Cordell'

116,

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Staff will be searching for the requested Registers from tomorrow. We will contact you as soon as this is done.

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 13:22

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I was wondering if there were any updates as to the data, I have asked for so that I can check cases against my PNC file.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 21 February 2014 16:06

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

The records you request are at another court. We will begin searching for them next week when the court is open. Regards,

Customer Services Unit Administration Officer Highbury Corner Magistrates Court

Tel: 0207-506 3100

117,

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 20 February 2014 12:29

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

Hello

Many Thanks

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 20 February 2014 12:14

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit Administration Office Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may

118,

bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 19 February 2014 13:36

To: GL-HCORNERMCENQ

Subject: Re: Simon Cordell Errors on Cases.

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ 18/02/2014

To Whom It May Concern:

I am writing this email as I have an ongoing case at Woolwich Crown Court, and I have noticed some errors in my PNC record which the police printed of at around 25/06/2013.

If this can be done as a matter of urgency due to the impact this is having on my life with the case that is ongoing at Woolwich Crown Court and my bail and other issues.

If the information could be emailed to me, I would be grateful as I am next in court on March 2014 and would like this information of any errors so I can show the judge.

Please see below the lists of cases I would like information on.

119,

120,

121,

122,

123,

organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

This email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by

124,

Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) In case of problems, please call your organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

125,

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

126,

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

19.

· Additional Email Attachments & Emails / Issue:

1. 19

lorraine32@blueyonder.co.uk_03.13.2014_RE Simon Cordell Errors on Cases. _002

13/03/2014

/ Page Numbers: 127,128,129,130,131,132

133,134,135,136,137,138

139

19.

Additional Email Attachments & Emails / Issue:

1. 19

lorraine32@blueyonder.co.uk_03.13.2014_RE Simon Cordell Errors on Cases. _002

13/03/2014

/ Page Numbers: 127,128,129,130,131,132

133,134,135,136,137,138

139

127,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 13 March 2014 12:27

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am sorry to keep emailing you, but I still have not had any emails with the data I have asked for. Can you please get back to me with what is going on.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 12 March 2014 12:04

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Our colleague is searching for the files now: I will send whatever she finds today. She will be continuing to search for files tomorrow also.

Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 12 March 2014 11:59

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

128,

Regards Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcomermcenq@hmcts.gsi.gov.uk

Sent: 10 March 2014 12:59

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit

Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 10 March 2014 12:43

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am writing this email to see if there is any update to the information that I have asked for.

Regards Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 04 March 2014 15:23

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell

129,

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 04 March 2014 15:08

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I am wondering if there is any update, as I am in Woolwich Crown Court tomorrow and as said I wanted the information before I went to court.

Regards

Simon Cordell

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 14:39

To: 'GL-HCORNERMCENQ'

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 03 March 2014 13:48

130,

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Staff will be searching for the requested Registers from tomorrow. We will contact you as soon as this is done.

Regards,

Customer Services Unit Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 03 March 2014 13:22

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

To Whom It May Concern:

I was wondering if there were any updates as to the data, I have asked for so that I can check cases against my PNC file.

Regards

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 21 February 2014 16:06

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

The records you request are at another court. We will begin searching for them next week when the court is open. Regards,

Customer Services Unit Administration Officer Highbury Corner Magistrates Court

Tel: 0207-506 3100

131,

Fax: 0870 739 5768

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 20 February 2014 12:29

To: GL-HCORNERMCENQ

Subject: RE: Simon Cordell Errors on Cases.

Hello

Many Thanks

Simon Cordell

From: GL-HCORNERMCENQ mailto: gl-hcornermcenq@hmcts.gsi.gov.uk

Sent: 20 February 2014 12:14

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell Errors on Cases.

Dear Mr Cordell,

Regards,

Customer Services Unit Administration Office Highbury Corner Magistrates Court

Tel: 0207-506 3100

Fax: 0870 739 5768

132,

I am neither authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 19 February 2014 13:36

To: GL-HCORNERMCENQ

Subject: Re: Simon Cordell Errors on Cases.

Mr. Simon Paul Cordell 109 Burncroft Road Enfield Middlesex EN3 7JQ 18/02/2014

To Whom It May Concern:

I am writing this email as I have an ongoing case at Woolwich Crown Court, and I have noticed some errors in my PNC record which the police printed of at around 25/06/2013.

If this can be done as a matter of urgency due to the impact this is having on my life with the case that is ongoing at Woolwich Crown Court and my bail and other issues.

If the information could be emailed to me, I would be grateful as I am next in court on March 2014 and would like this information of any errors so I can show the judge.

Please see below the lists of cases I would like information on.

133,

134,

135,

136,

137,

organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

This email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by

138,

Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) In case of problems, please call your organisation's IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

139,

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

20.

· Additional Email Attachments & Emails / Issue:

1. 20

lorraine32@blueyonder.co.uk_03.25.2014_RE Simon Cordell Logbook

25/03/2014

/ Page Numbers: 140,141,142,143,144

20.

Additional Email Attachments & Emails / Issue:

1. 20

lorraine32@blueyonder.co.uk_03.25.2014_RE Simon Cordell Logbook

25/03/2014

/ Page Numbers: 140,141,142,143,144

-=-

140,

From: Lorraine Cordell

Sent: 25 March 2014 11:40

To: Martin Jenkin

Subject: RE: Simon Cordell Logbook

Attachments: CX52JRZ-logbook-full.pdf

Dear Martin

Here is the logbook for CX52JRZ please see attached, I did call DVLA after I got the letter from them which showed the spelling of the last name wrong as it was spelled Cardell and not Cordell, they told me I had to wait until the logbook come in the post and then to fill in section 6 to get it corrected, Which I will be doing,

Also I have also noticed today when the logbook came in the post and I am not sure why they have put the new keepers date as 15/02/2014 as the green slip section 10 was sent to them, so the date of the 10/11/2013 was on it so I will be writing a letter to ask why this was done, Along with the section 6 to correct the last name,

Could you please update us as to when this can be sorted with KGM as to the claim that is against Simon so he can sort his insurance out,

Also, about the claim for 09 Dec 2013 we still have not heard from KGM as to when someone will be sent out to take a report from Simon could this be looked into?

And also, I know there was some confusion as to the number that was called to report this on the 09 Dec 2013, please see the below information from my phone bill

Mon 09 Dec 13:28 SPEC SERV 08444126412 22:00

The call was made to 08444126412 at 13:28 and lasted 22 min this is when Simon called to report what had happened on the 09/12/2013 and give all the information which the person noted, I know there is some issue as to the lady who witnessed this information being missing but it was all given on this call, If it can be possible can someone get the tape for this call and get the information to the witness so KGM can contact her about what she saw and who was at fault,

Lorraine

141,

Copy of my Driving license!

142,

Copy of my Driving license!

143,

Copy of my Driving license!

144,

Copy of my Driving license!

21.

· Additional Email Attachments & Emails / Issue:

1. 21

lorraine32@blueyonder.co.uk_03.26.2014_RE Simon Cordell Logbook

26/03/2014

/ Page Numbers: 145

21.

Additional Email Attachments & Emails / Issue:

1. 21

lorraine32@blueyonder.co.uk_03.26.2014_RE Simon Cordell Logbook

26/03/2014

/ Page Numbers: 145

145

From: Lorraine Cordell

Sent: 26 March 2014 17:54

martinjenkin@broadsuredirect.com>

Subject: RE: Simon Cordell Logbook

Hi Martin

Is it all possible to get an update I am losing money due to not having insurance and not being able to drive. You said you would get back to me today and I have not heard anything.

Simon

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 25 March 2014 11:40

To: 'Martin Jenkin'

Subject: RE: Simon Cordell Logbook

Dear Martin

Here is the logbook for CX52JRZ please see attached. I did call DVLA after I got the letter from them which showed the spelling of the last name wrong as it was spelled Cardell and not Cordell, they told me I had to wait until the logbook come in the post and then to fill in section 6 to get it corrected. Which I will be doing.

Could you please update us as to when this can be sorted with KGM as to the claim that is against Simon so he can sort his insurance out.

Also, about the claim for 09 Dec 2013 we still have not heard from KGM as to when someone will be sent out to take a report from Simon could this be looked into?

And also, I know there was some confusion as to the number that was called to report this on the 09 Dec 2013, please see the below information from my phone bill

Mon 09 Dec 13:28 SPEC SERV 08444126412 22:00

The call was made to 08444126412 at 13:28 and lasted 22 min this is when Simon called to report what had happened on the 09/12/2013 and give all the information which the person noted. I know there is some issue as to the lady who witnessed this information being missing but it was all given on this call. If it can be possible can someone get the tape for this call and get the information to the witness so KGM can contact her about what she saw and who was at fault.

Lorraine

22.

· Additional Email Attachments & Emails / Issue:

1. 22

martinjenkin@broadsuredirect.com_04.17.2014_

17/04/2014

/ Page Numbers: 146,147,148

22.

Additional Email Attachments & Emails / Issue:

1. 22

martinjenkin@broadsuredirect.com_04.17.2014_

17/04/2014

/ Page Numbers: 146,147,148

146,

From: Martin Jenkin

Sent: 17 April 2014 18:44

To: Lorraine Cordell

Attachments: Cordell Cover note.pdf

Regards

Martin Jenkin DDI 01843 598744

Broadsure direct

INSURANCE INTERMEDIARY

t: 01843 594477

f: 01843 594488

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

147,

Temporary Motor Insurance Cover Note Number!

148,

Temporary Motor Insurance Cover Note Number!

23.

· Additional Email Attachments & Emails / Issue:

1. 23

lorraine32@blueyonder.co.uk_05.15.2014_RE Policy-Simon-Cordell

15/05/2014

/ Page Numbers:149,150

151,152,153,154,155,156

157,158,159,160,161,162

163,164,165

23.

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1. 23

lorraine32@blueyonder.co.uk_05.15.2014_RE Policy-Simon-Cordell

15/05/2014

/ Page Numbers:149,150

151,152,153,154,155,156

157,158,159,160,161,162

163,164,165

149,

From: Lorraine Cordell

Sent: 15 May 2014 13:04

To: Martin Jenkin

Subject: RE: Policy-Simon-Cordell

Attachments: Statement-of-facts.pdf

36980126-Mr Ian Robinson.doc

36980127-Miss M Stavros.doc

36980128-

Miss L Cordell.doc

Policy-plan-letter-dated-12-05-2014.pdf

Simon-Driving Licence-Card-Back.jpg

Simon- Driving Licence-Card-Front (1).jpg

Simon-Driving Licence-Front-Back.pdf

Hi Martin

Simon had a letter from policy plan saying they were cancelling his policy the letter was dated 12/05/2014 and they said they were cancelling seven days from the date of their letter. Not sure as to why as when Simon got your letter dated the 06/05/2014 we sent the documents you asked for to policy plan. Please see attached documents which were posted to policy plan. Could you please see as to the reason as why they are cancelling his policy please.

Regards

Simon

150,

Broadsure Direct 4th Floor, Argyle Centre York Street Ramsgate Kent

CT11 9DS

Telephone :0J 843 594477 Fax :01843 594488

facts.pdf

Policyholder: Mr Simon Cordell

Policy ref: COSX14MT05

STATEMENT OF FACT (vl.02)

Please note that the documents enclosed relate to a "Statement of Fact" insurance policy. This means that Broadsure Direct have prepared the documentation on your behalf, based on the information provided by you.

It is vitally important that you check all the enclosed documentation to ensure that it is correct and that the policy meets your requirements. Please complete & return either declaration below within seven days.

I have checked the Statement of Fact and all related documentation that the information is correct, and the policy meets my requirements.

I UNDERSTAND THAT SHOULD ANY OF THE INFORMATION WITHIN THIS STATEMENT BE INCORRECT, IT IS MY RESPONSIBILTY TO CONTACT BROADSURE DIRECT IMMEDIATELY ON 01843 594477 AND OBTAIN CONFIRMATION THAT THESE AMENDMENTS HAVE BEEN COMPLETED.

151,

Motor trade documents!

152,

Motor trade documents!

153,

Motor trade documents!

154,

Motor trade documents!

155,

Motor trade documents!

156,

Motor trade documents!

157,

Motor trade documents!

158,

Motor trade documents!

159,

Motor trade documents!

160,

Motor trade documents!

161,

Motor trade documents!

162,

Motor trade documents!

163,

Motor trade documents!

164,

Motor trade documents!

165,

Motor trade documents!

24.

· Additional Email Attachments & Emails / Issue:

1. 24

lorraine32@blueyonder.co.uk_05.16.2014_RE Policy-Simon-Cordell

16/05/2014

/ Page Numbers: 166,167,168

169,170,171,172

24.

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1. 24

lorraine32@blueyonder.co.uk_05.16.2014_RE Policy-Simon-Cordell

16/05/2014

/ Page Numbers: 166,167,168

169,170,171,172

166,

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 16 May 2014 16:27

martinjenkin@broadsuredirect.com

Subject: RE: Policy-Simon-Cordell

Attachments: 36980157-Jamie Macuire.doc

36980158-L Cordell.doc

36980160.doc

Hi Martin

I got a call today and was told they needed 3 more invoices which I am sending over now.

I hope the invoices will not be used for anything as this could cause me trouble under the data protection law.

Regards

Simon

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 15 May 2014 13:04

To: 'Martin Jenkin'

Subject: RE: Policy-Simon-Cordell

Hi Martin

Regards

Simon

167,

Motor trade documents!

168,

Motor trade documents!

169,

Motor trade documents!

170,

Motor trade documents!

171,

Motor trade documents!

172,

Motor trade documents!

25.

· Additional Email Attachments & Emails / Issue:

1. 25

martinjenkin@broadsuredirect.com_05.20.2014_FW

20/05/2014

/ Page Numbers: 173,174

25.

Additional Email Attachments & Emails / Issue:

1. 25

martinjenkin@broadsuredirect.com_05.20.2014_FW

20/05/2014

/ Page Numbers: 173,174

173,

From: Martin Jenkin

Sent: 20 May 2014 18:52

To: Lorraine Cordell

Subject: FW:

Attachments: image2014-05-20-184559.pdf

174,

26.

· Additional Email Attachments & Emails / Issue:

1. 26

lorraine32@blueyonder.co.uk_05.22.2014_Plea-form-011401009802

22/05/2014

/ Page Numbers: 175,176,177

26.

Additional Email Attachments & Emails / Issue:

1. 26

lorraine32@blueyonder.co.uk_05.22.2014_Plea-form-011401009802

22/05/2014

/ Page Numbers: 175,176,177

175,

From: Lorraine Cordell

gaheris@broadsuredirect.com

Sent: 22 May 2014 14:19

To: swglondonmc@hmcts.gsi.gov.uk

Subject: Plea-form-011401009802

Attachments: Plea-form-011401009802.pdf

To Whom It May Concern:

Please see attached Plea form for summons dated 16/04/2014 for case number 011401009802 to be heard on the 28/05/2014. Which I am pleading not guilty to.

Could you please send back an email recipe that you have received my Plea form.

Regards

Mr Simon Cordell

176,

177,

27.

· Additional Email Attachments & Emails / Issue:

1. 27

gaheris@broadsuredirect.com_06.12.2014_REF 00-COSX14MT06-ID58 Open Attach Documents

12/06/2014

/ Page Numbers: 178,179,180

181,182,183,184,185,186

187,188,189,190,191,192

193,194,195,196,197,198

199,200,201,202,203,204

205,206,207

27.

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1. 27

gaheris@broadsuredirect.com_06.12.2014_REF 00-COSX14MT06-ID58 Open Attach Documents

12/06/2014

/ Page Numbers: 178,179,180

181,182,183,184,185,186

187,188,189,190,191,192

193,194,195,196,197,198

199,200,201,202,203,204

205,206,207

178,

From: Gaheris Edwards

Sent: 12 June 2014 13:47

rachelbarker@broadsuredirect.com

Subject: REF: 00-COSX14MT06-ID<58> Open Attach Documents

Attachments: Vehicle Referral List Edited 14082012.pdf; Examples of Proof of trading.pdf; 021608047-12-06-2014-13-

43-09.PDF; MotTrade-RR-Summary.pdf.

Terms of Business.pdf.

MotTrade-RR-wording.pdf.

new biz fsa.GE.pdf.

sofdec-GE.pdf.

demands needs.GE.pdf

As requested,

Kind Regards,

Gaheris Edwards

Broadsure direct

INSURANCE INTERMEDIARY

Administration Department

t: 01843 594477

f: 01843 594488

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

179,

Motor trade documents!

180,

Motor trade documents!

181,

Motor trade documents!

182,

Certificate of Motor Insurance

Certificate Number MT10 021608047

183,

Period of Insurance from 19th May 2014

To Noon Renewal Date 19th May 2015

Total Payable £2,088.69

184,

Motor trade documents!

185,

Motor trade documents!

186,

Motor trade documents!

187,

Motor trade documents!

188,

Motor trade documents!

189,

Motor trade documents!

190,

Motor trade documents!

191,

Motor trade documents!

192,

Motor trade documents!

193,

Motor trade documents!

194,

Motor trade documents!

195,

Motor trade documents!

196,

Motor trade documents!

197,

Motor trade documents!

198,

Motor trade documents!

199,

Motor trade documents!

200,

Motor trade documents!

201,

Motor trade documents!

202,

Motor trade documents!

203,

Motor trade documents!

204,

Motor trade documents!

205,

REF: 00-COSX14MT06-ID<58> Open Attach Documents->demands needs._GE_.pdf

SECTION 1

Authorised and regulated by the Financial Conduct Authority (v1.04)

SECTION 2

Mr Simon Cordell

Prospect Ref: COSX064MT8

109 Burncroft Avenue Enfield

Date: 02/06/2014

EN3 7JQ

Dear Mr Cordell

SECTION 3

Thank you for requesting a quotation for your insurance cover.

This letter sets out the nature and scope of the services we are providing to you, together with a Statement of Demands & Needs. It will also provide further information that we are required by law to provide.

Please read it carefully and let us know immediately if any of the information is inaccurate, so that we can take any appropriate action as soon as possible.

Enclosed please find our terms of business and a policy summary. It is important that you read both in full carefully and contact us if you have any queries.

In selecting the insurances set out in the recommendation section below, we have dealt on the following basis.

We offer products from a range of insurers for private cars, light vans and buildings and contents (non-commercial).

We only offer products from a limited number of insurers for Motor Trade, Heavy Goods Vehicles (HGV), Fleet, Liability, Landlords, Commercial Premises, and commercial Combined non-investment insurance contracts. Ask us for a list of insurers we offer insurance from.

Duty to disclose all material facts

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of the policy, and when you renew your insurance. Failure to disclose information pertaining to your insurance, or any inaccuracies in information given or changes in circumstances, could result in your insurance being invalid or cover not operating fully and could mean that part or all of a claim may not be paid.

It is important that you ensure that all statements you make on your proposal forms, statement of fact declaration, renewal declaration, claims forms and any other documentation are full and accurate. If a form is completed on your behalf, you should check the answers shown to any questions are true and accurate before signing the document.

You are reminded that it is an offence under The Road Traffic Act to make any false statements or withhold relevant information to obtain a Certificate of Insurance.

Please note under the Rehabilitation of Offenders Act 1974 you are required not to disclose convictions regarded as "Spent".

You are advised to keep copies of any correspondence you send to us or direct to your insurer.

Material facts are ones which are likely to influence an insurer in the assessment and acceptance of the

206,

application, for example for motor insurance any offence including motor and non-motor offences, drivers’ infirmities, a young or inexperienced driver, Examples for household, buy to let property and commercial premises insurance include subsidence, flood, landslip, theft. For example, for liability insurance previous claims, potential future claims, for Goods in Transit insurance hazardous goods, pharmaceuticals, time critical goods, for commercial combined all facts concerning risks covered. Criminal convictions, bankruptcy, administration, receivership, liquidation, country of residence or if you have had insurance declined or cancelled should be disclosed for all types of insurance. These are only examples and is not meant to be an exhaustive list.

If you are in any doubt about whether information is material, you should disclose it.

Should you require further guidance, please contact us.

SECTION 4

Your Demands and Needs

You have requested a quotation on the basis of your requirements below:

We have set out below our understanding of your demands and needs and whether the policy we have selected meets those demands and needs.

Please read the information below carefully. It records the statements and information you provided when requesting the quotation. If any of the information is incorrect or incomplete please contact us immediately, so that we can take any appropriate action as soon as possible.

Based on the information set out below, we are making a personal recommendation to you of the policy proposed for the reasons set out on this letter.

Comprehensive Cover / Road Risk Only Indemnity Limit £10,000 No Public or Employer Liability Cover Mr Simon Cordell to Drive

Social, Domestic & Pleasure Use with Motor Trade Use

No Demonstration Cover / No Additional Business Use

No Protected No Claims Bonus / No Windscreen Cover / No Trade Plates

No High Performance / Classic / Commercial (Over 7.5 Ton) Vehicles

Payment by Direct Debit

£500 Excess

The Period of insurance covered in this quotation is 12 months.

SECTION 5

We have reviewed the policies within our range and recommend the following policy to be the most suitable to meet your needs:

Covea Policy

The Above Policy meets all your demands and needs set out as above

Main exclusions, Limitations, and conditions.

207,

You should read carefully and take note of all exclusions, excesses, limitations, or conditions as set out in this letter and the enclosed Policy Summary. A copy of the policy is available on request.

SECTION 6

From the information provided we are able to offer the following quotation. This and all quotations are subject to change in respect of the premium indicated and the terms and conditions that are supplied.

SECTION 7

Covea

Policy Premium: £ 2088.69

Including of£ 125.32

Broker Arrangement Fee: £

Legal Expenses: £

Total of

Premiums and Fees: £ 2088.69

Including of£125.32

SECTION 8 - Insurer Instalments

See attached Direct Debit mandate

SECTION 9 - Broker Instalments WITH DEPOSIT

The Total Premium and Fees can be paid by instalments with an initial payment of £ 1044.35 followed by monthly 1

instalments of £ 1044.35 each. Payment by instalments is offered subject to status and the terms and conditions of a

customer credit agreement.

SECTION 10

Please see copy credit agreement form where applicable.

SECTION 11

Other taxes or costs, or both, may exist which are not paid through, nor imposed, by us.

If you have any questions, please do not hesitate to contact us.

Yours sincerely

Broadsure Direct

28.

· Additional Email Attachments & Emails / Issue:

1. 28

rachelbarker@broadsuredirect.com_07.10.2014_REF 00-COSX14MT06-ID63 Open Attach Documents

10/07/2014

/ Page Numbers: 208

28.

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rachelbarker@broadsuredirect.com_07.10.2014_REF 00-COSX14MT06-ID63 Open Attach Documents

10/07/2014

/ Page Numbers: 208

208,

From: Rachel

Sent: 10 July 2014 15:50

tatjana.rogovska2@hmcts.gsi.gov.uk

Subject: REF: 00-COSX14MT06-ID<63> Open Attach Documents

Good Afternoon Lorraine,

Sorry to bother you but Martin said you would be the best person to email.

Could you please forward Up to Date Copy of Driving Licence for Simon in his correct address as a matter of urgency we have been trying to contact him but no answer.

Many Thanks for all your help if you have any problems or require any further information please do not hesitate to contact me.

Kind Regards Rachel Barker

Broadsure direct

INSURANCE INTERMEDIARY Administration Department

t: 01843 594477

f: 01843 594488

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

29.

· Additional Email Attachments & Emails / Issue:

1. 29

tatjana.rogovska2@hmcts.gsi.gov.uk_09.15.2014_RE Not read RE urgent Simon CORDELL 01140159689

15/09/2014

/ Page Numbers: 209

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tatjana.rogovska2@hmcts.gsi.gov.uk_09.15.2014_RE Not read RE urgent Simon CORDELL 01140159689

15/09/2014

/ Page Numbers: 209

209,

From: Rogovska2, Tatjana

Sent: 15 September 2014 09:31

To: 'Lorraine Cordell'

Subject: RE: Not read: RE: urgent Simon CORDELL 011401596899

There were 2 emails from you in our inbox which looked identical to me and one of them had an attachment. I deleted the email without the attachment.

From: Lorraine Cordell

mailto: lorraine32@bluevonder.co.uk

Sent: 12 September 2014 19:33

To: Rogovska2, Tatjana

Subject: FW: Not read: RE: urgent Simon CORDELL 011401596899

Dear Rogovska2, Tatjana

Can you please advise as to what email was deleted I did send 2 emails the same but the 1st one I forgot to attach my insurance document so I sent the email again which included my insurance document can you please advise as to if you have my email and the attached insurance document?

Regards

Simon Cordell

From: Rogovska2, Tatjana

mailto: tatiana.roaovska2@hmcts.asi.gov.uk

Sent: 12 September 2014 16:30

To: Lorraine Cordell

Subject: Not read: RE: urgent Simon CORDELL 011401596899

Your message was deleted without being read on 12 September 2014 15:30:05 UTC.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

30.

· Additional Email Attachments & Emails / Issue:

1. 30

lorraine32@blueyonder.co.uk_09.15.2014_RE Simon Cordell documents

15/09/2014

/ Page Numbers: 210,211,212

30.

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1. 30

lorraine32@blueyonder.co.uk_09.15.2014_RE Simon Cordell documents

15/09/2014

/ Page Numbers: 210,211,212

210,

From: Lorraine Cordell

Sent: 15 September 2014 23:24

pauletta.brown-w@hmcts.gsi.gov.uk

Subject: RE: Simon Cordell documents

Attachments: Driving Lic.jpg; Driving Lic Back Part.jpg

Hi Martin

I am sorry my head is really not with it I sent the wrong photo part of the licence please see attached and pass these over.

Regards

Lorraine

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 15 September 2014 10:23

To: 'Martin Jenkin'

Subject: RE: Simon Cordell documents

Hi Martin

Can these please be passed on for Simon Insurance I did say I would get them over on Friday to the lady that called me and said she forgot to send the insurance documents out, she also said that policy plan had done a letter to cancel the new policy, so can you please let me know ASAP if everything is still ok with Simon cover. She also gave me her email wish I can’t seem to find, but I been sorting out funerals for my Late mum and also a close friend of the family died also so at this time it’s been a really hard time for us as a family.

Regards

Lorraine

211,

Copy of my Driving Licence!

212,

Copy of my Driving Licence!

31.

· Additional Email Attachments & Emails / Issue:

1. 31

pauletta.brown-w@hmcts.gsi.gov.uk_09.18.2014_FW Application to Reopen - Simon P CORDELL (02TJJ

18/09/2014

/ Page Numbers: 213,214,215

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pauletta.brown-w@hmcts.gsi.gov.uk_09.18.2014_FW Application to Reopen - Simon P CORDELL (02TJJ

18/09/2014

/ Page Numbers: 213,214,215

213,

From: Brown-W, Pauletta

Sent: 18 September 2014 17:08

Subject: FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

Attachments: HMCTS - Application to Def giving new Re-opening date - S CORDELL.doc

For your information, please find letter attached

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467

F: 020 7805 1437 |

DX 58559 Clapham Junction |

*Please note: As of June 2nd, 2014 Our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

From: Brown-W, Pauletta

Sent: 18 September 2014 16:09

Cc: LCCC Compliance Unit; LCCC Enforcement Unit

Subject: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

Dear Sirs,

Please note that the above case has been relisted for a reopening hearing on the 30th instant at Lavender Hill Magistrates Court, courtroom 1 at 2 pm. Therefore, please be good enough to have your file in court and can the LCCC please put this matter on hold until after the hearing, when the Defendant will attend. Thank you.

Regards

P Brown

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467

F: 020 7805 1437 |

DX 58559 Clapham Junction |

gl-swesternmcenq@hmcts.gsi.gov.uk

*Please note: As of June 2nd, 2014 Our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

This e-mail (whether you are the sender or the recipient) may be

214,

monitored, recorded, and retained by the Ministry of Justice. E-mail monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

215,

FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802->HMCTS – Application to Def giving new Re-opening date - S CORDELL.doc

September 19,

HM Courts & Tribunals Service

2014

Mr Simon Cordell

109 Burncroft Avenue Enfield Middlesex EN3 7JQ

Lavender Hill Magistrates' Court

176a Lavender Hill Battersea London SW11 1JU

DX 58559 Clapham Junction

T 0207 805 1497 F 0207 805 1437

www.justice.aov.uk

Cluster Manager:

Jan Hartnett

Courts in the SW Group:

Lavender Hill Magistrates' Court Wimbledon Magistrates' & Youth Court

Dear Mr Cordell

Our ref: 1402437891

Re: Re-opening Summons Hearing

With reference to your recent court hearing, the matter has been listed for: -

Tuesday, 30th September 2014 at 2 pm at Lavender Hill Magistrates’ Court,

176A Lavender Hill, Battersea, London SW11 1JU

Your case may be dealt with on that day, or and a new date of hearing will be set for your case to be heard. If you have any queries, please contact the Admin Centre at Lavender Hill. It is in your best interest to attend this hearing.

Yours faithfully,

P Brow

P Brown

Admin Officer

Lavender Hill Admin Centre

32.

· Additional Email Attachments & Emails / Issue:

1. 32

lorraine32@blueyonder.co.uk_09.30.2014_FW Application to Reopen - Simon P CORDELL (02TJJ

30/09/2014

/ Page Numbers: 216

217,218,219,220,221,222

223,224,225,226,227,228

229

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Additional Email Attachments & Emails / Issue:

1. 32

lorraine32@blueyonder.co.uk_09.30.2014_FW Application to Reopen - Simon P CORDELL (02TJJ

30/09/2014

/ Page Numbers: 216

217,218,219,220,221,222

223,224,225,226,227,228

229

216,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 30 September 2014 13:29

To: mandy.skinner@hmcts.gsi.gov.uk

Subject: FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

Attachments:

S Cordell Cert._ GE_ 2013-2014.pdf

Lorraine Cordell_ FW_RE_ CX52JRZ.pdf

Lorraine Cordell_ FW_ RE_ Simon Cordell.pdf

Lorraine Cordell_ RE_ [1] RE_ Simon Cordell.pdf

Lorraine Cordell_ RE_ REF_ 00-COSX14MT04-ID_42_ Urgent.pdf

Lorraine Cordell_ RE_ Simon Cordell.pdf

Lorraine Cordell_ RE_ Simon Cordell-01.pdf

Forwarded re phone call

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 30 September 2014 12:47

To: 'Brown-W, Pauletta'

Subject: RE: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

Dear Miss Brown

My son was due to attend court today at 2pm but he is very unwell as I said on the phone to you his Nan has just died and he also has crohn's disease and depression, due to his Nan passing away this has made his crohn's disease come on very bad.

We have tried to leave today to come to the court and had to turn round due to my son needing to change his things again.

Please can this email be passed to the judge to show why my son cannot attend court today.

In addition, please show the judge my son's insurance documents and all the emails that went back and forward to the insurance company.

Can you please ask the Officer that checks the documents to call KGM which will show he was insured and ask him to talk to Kelly Tiller who direct number is in the emails.

Can you please get back to me with an update to this matter and if the judge will set a new date or deal with this matter today as he will have all the documents needed to show my son was in fact insured.

Regards

Lorraine Cordell

From: Brown-W, Pauletta

mailto: pauletta.brown-w@hmcts.gsi.gov.uk

Sent: 18 September 2014 17:08

Subject: FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

For your information, please find letter attached

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467

F: 020 7805 1437 |

DX 58559 Clapham Junction |

*Please note: As of June 2nd, 2014 Our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

217,

From: Brown-W, Pauletta

Sent: 18 September 2014 16:09

Cc: LCCC Compliance Unit; LCCC Enforcement Unit

Subject: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

Dear Sirs,

Regards

P Brown

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467

F: 020 7805 1437 |

DX 58559 Clapham Junction |

*Please note: As of June 2nd, 2014 Our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

218,

KGM

MOTOR INSURANCE

Member of Canopies Group

Certificate of Molo; insurance

Name of Policy holder Mr SIMON CORDELL

Policy Number: MT3574694

Registration Number of the Vehicle: Any motor vehicle the property of the Insured or in their custody or control

Effective Time and Date for Commencement of the Insurance for the purposes of the Relevant Law: 0:01 23 February 2013

Expiry Time and Date of the Insurance: 23:59 22 February 2014

219,

FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802->Lorraine CX52JRZ.pdf

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 22 November 2013 17:20

file:///C:/Users/Alienware_PC/AppData/Local/Temp/32f56c08883d4e0098c6f6f8b77...

Subject: FW: RE: CX52JRZ

Hello Martin

Please see the below email that I have been told by the police to contract Charlton Car Pound as when any vehicle is impounded, they do a check and list all the items in the vehicle. I am hoping to get a reply to my email on how to go about getting the list shortly.

Simon

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 22 November 2013 17:14

To: vrescharlton@met.police.uk

Subject: RE: CX52JRZ

To Whom It May Concern:

I am writing this email after calling the police and being told to contract yourselves about a matter I am trying to sort out.

My Van reg CX52 JRZ was impounded to Charlton Car Pound, 8 Bramshot Avenue, London, SE7 7HY on the 14/11/2013 tickets No: 01/ J63181495

I have been told by the police when I called them that each vehicle that is impounded you do a check on to list what items are in there.

I would like to know how I can go about getting a list of items that was in my van reg CX52 JRZ as I need this list to give it to my insurance company.

Or if my insurance company emails you can you give them a list.

Many Thanks

Simon Cordell

11/09/2014

220,

FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802->Lorraine Cordell Son Cordell.pdf

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 25 November 2013 10:06

file:///C:/Users/Alienware_PC/AppData/Local/Temp/892c09e27c074f97a8c9258c5a8...

Subject: FW: RE: Simon Cordell

Hello Martin

I have spent all weekend trying to get hold of the two Charlton Car Pound as that is where the police have said there will hold a list of what was in the van. The police have told me that the compound has to make a list of every vehicle that is impounded so it covers them also so they will have a list. I have sent 2 emails over the weekend which I do know they have read as I had tracking on them.

I have spoken to Kelly today and she has asked me to make sure you have the information for the compound and can you pass it over to her asap. Also can you find out from Kelly Tiller if Simon will be covered after 12.00 today while she gets hold of the compound please and let us know as soon as possible.

Emails for the compound charltondocuments@met.police.uk vrescharlton@met.police.uk Address and ticket number

Charlton Car Pound, 8 Bramshot Avenue, London, SE7 7HY on the 14/11/2013 tickets No: 01/ J63181495

Charlton Car Pound 02082848661 telephone number that I can find.

Van Reg CX52JRZ and the date was taken in was the 14/11/2013

I have also been speaking to Sally Browne, duty inspector at Lambeth police station, I spoken to her on the 22/11/2013 and the 23/11/2013 when she called me back. I was told that due to this going to court the police would not be able to talk to us and that they will not be back on duty till the end of this week and they will be doing night shaft.

CAD 7548/22Nov13 and also CAD 10164/22Nov13 these are the 2 CAD numbers for me asking to speak to the inspector Silly Browne.

Please see the read receipts below for the emails I sent over to the compound Your message

To: Austin PAUL R - Services

Subject: RE: CX52JRZ

Sent: Friday, November 22, 2013 5:14:12 PM (UTC) Dublin, Edinburgh, Lisbon, London was read on Saturday, November 23, 2013 4:41:48 AM (UTC) Dublin, Edinburgh, Lisbon, London.

Total Policing is the Met's commitment to be on the streets and in your communities to catch offenders, prevent crime and support victims. We are here for London, working with you to make our capital safer.

Consider our environment - please do not print this email unless absolutely necessary.

file:///C:/Users/Alienware_PC/AppData/Local/Temp/892c09e27c074f97a8c9258c5a8... 11/09/2014

221,

Page 2 of 3

the information in this email without the permission of the sender. MPS communication systems are monitored to the extent permitted by law. Consequently, any email and/or attachments may be read by monitoring staff. Only specified personnel are authorised to conclude any binding agreement on behalf of the MPS by email. The MPS accepts no responsibility for unauthorised agreements reached with other employees or agents.

The security of this email and any attachments cannot be guaranteed. Email messages are routinely scanned but malicious software infection and corruption of content can still occur during transmission over the Internet. Any views or opinions expressed in this communication are solely those of the author and do not necessarily represent those of the Metropolitan Police Service (MPS).

Find us at:

Your message

To: Guy Rob - CC Services

Subject: FW: RE: CX52JRZ

Sent: Sunday, November 24, 2013 1:32:58 PM (UTC) Dublin, Edinburgh, Lisbon, London was read on Sunday, November 24, 2013 5:01:36 PM (UTC) Dublin, Edinburgh, Lisbon, London.

Consider our environment - please do not print this email unless absolutely necessary.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 24 November 2013 13:33

To: charltondocuments@met.police.uk

Subject: FW: RE: CX52JRZ

Hello

Can anyone please tell me how I can deal with this issue below Many Thanks

11/09/2014

222,

Page 3 of 3

Simon Cordell

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 22 November 2013 17:14

To: vrescharlton@met.police.uk

Subject: RE: CX52JRZ

To Whom It May Concern:

I am writing this email after calling the police and being told to contract yourselves about a matter I am trying to sort out.

My Van reg CX52 JRZ was impounded to Charlton Car Pound, 8 Bramshot Avenue, London, SE7 7HY on the 14/11/2013 tickets No: 01/ J63181495

I have been told by the police when I called them that each vehicle that is impounded you do a check on to list what items are in there.

I would like to know how I can go about getting a list of items that was in my van reg CX52 JRZ as I need this list to give it to my insurance company.

Or if my insurance company emails you can you give them a list.

Many Thanks

Simon Cordell

file:///C:/Users/Alienware_PC/AppData/Local/Temp/892c09e27c074f97a8c9258c5a8...

11/09/2014

223,

FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802->Lorraine Cordell Cordell.pdf

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 22 November 2013 16:50

To: 'Martin Jenkin'

Subject: RE: [1] RE: Simon Cordell

Hello Martin

Kelly from KGM has just called and said that they will keep the cover till Monday at 12.00 for us to have time to get information from the police that there was in fact no tools in the van. Simon has already been on the phone to the police and been told to contract the compound 6the van was taken to as they have to check every vehicle that is taken there, he is at this time on the phone to the compound in order to try and get the information that KGM needs.

The Compound it was taken to is

Charlton vehicle pound 8 Bramshot Avenue,

Charlton,

London,

SE77HY

Simon

From: Martin Jenkin mailto: martinjenkin@broadsuredirect.com

Sent: 22 November 2013 15:50

To: 'Lorraine Cordell'

Subject: RE: [1] RE: Simon Cordell

Hi Lorraine,

Please find response from your insurers

I have listened to the call that took place between the police and my colleague Jessica advising that Mr Simon Cordell was carrying tools in his vehicle so unfortunately, we have no other opportunity but to continue with the cancellation of the policy.

Unfortunately the policy will cease as of tomorrow as per the letter from KGM.

The only way to stop this is to either get the Police officer to contact KGM, or to get a signed statement from him before 1700hrs today.

Regards

Martin

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 22 November 2013 15:15

file:///C:/Users/Alienware_PC/AppData/Local/Temp/e8f014d0038a430ebb045cc2ec9...

Subject: RE: RE: Simon Cordell

Hello Martin

I made a mistake on the date that KGM said they were going to close my insurance policy it’s the 23/11/2013 so I will need to know today if I will still be insured as from 23/11/2013 until this matter is sorted.

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 22 November 2013 14:24

To: martinjenkin@broadsuredirect.com

Subject: RE: RE: Simon Cordell

Hello Martin

11/09/2014

224,

Page 2 of 3

After the call you made today and talked to myself Miss Lorraine Cordell, I am sending over the information you asked for. I do feel also that KMG asking to speak to the police office is in breach of my data protection, but I will be willing to write and allow them to do this. As I said to KMG yesterday on a phone that was made to them when I talked to Kelly Tilley I have not been found guilty at a court of law for not having no insurance and it is for a court of law to find me guilty not a police officer who thinks I done something when I have not. Even if KGM does speak to the police office he will still say what he feels and that is not a fact that I am guilty of anything. To be found guilty it would have to be done in front of a judge.

I have always been very happy with Broadsure Direct that is why I have still use them and would like my insurance to carry on under them.

From: Lorraine Cordell [ mailto: lorraine32@bluevonder.co.uk

Sent: 15 November 2013 13:57

Subject: FW: RE: Simon Cordell

Hi Martin

Many Thanks

Simon Cordell

From: Lorraine Cordell [ mailto: lorraine32@bluevonder.co.uk

Sent: 15 November 2013 13:57

file:///C:/Users/Alienware_PC/AppData/Local/Temp/e8f014d0038a430ebb045cc2ec9...

Subject: FW: RE: Simon Cordell

11/09/2014

225,

Page 3 of 3

Dear martin

After a next call and talking to oily he asked me to send over the receipt of me buying the van please see attached scan. I am waiting for the new logbook to come from DVLA.

Simon

From: Lorraine Cordell mailto: lorraine32@bluevonder.co.uk

Sent: 15 November 2013 13:07

To: martinjenkin@broadsuredirect.com

Subject: RE: Simon Cordell

Dear Martin

Yesterday I went for a meeting with the owner of a night club for a future job position the meeting was set for 14.00 hours.

The police that were doing the stops came up to me, they told me they wanted to do some checks on the van I was sitting in, I asked why, and they told me under the road traffic act.

I then passed the police my insurance policy for them to go over, the police officer also asked me why I had stopped there.

I am putting in a complaint to the independent complaints commission in regard to the unlawful seizure of my vehicle.

Further to this would it please be possible to find out the status of my insurance policy and the reasons as to why I have been told you are in the process of closing my policy.

Yours sincerely

Mr Simon Cordell

file:///C:/Users/Alienware_PC/AppData/Local/Temp/e8f014d0038a430ebb045cc2ec9...

11/09/2014

226,

FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802->Lorraine Cordell_ RE_ REF_ 42_ Urgent.pdf

From: Lorraine Cordell

Sent: 25 November 2013 17:12

To: 'Vicky Beale'

Subject: RE: REF: 00-COSX14MT04-ID<42> Urgent

Hello Vicky Beale

After the call I made to yourself about the email you sent me I will go to the compound in the morning due to the time now I would not get there still very late due to the tariff and by the time I got there I do not believe Kelly Tiller would still be working so I will go in the morning and when I get there I will call Kelly.

Many Thanks

Simon Cordell

From: Vicky Beale mailto: vickybeale@broadsuredirect.com

Sent: 25 November 2013 16:10

file:///C:/Users/Alienware_PC/AppData/Local/Temp/2b3bc59100854683a73894b080...

Subject: FW: REF: 00-COSX14MT04-ID<42> Urgent

Importance: High

Kind Regards,

Vicky Beale

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

From: Vicky Beale mailto: vickybeale@broadsuredirect.com

Sent: 25 November 2013 15:53

To: lorriane32@blueyonder.co.uk

Subject: REF: 00-COSX14MT04-ID<42> Urgent

Importance: High

Good Afternoon,

11/09/2014

227,

Page 2 of 2

Can you please ask Simon to contact me urgently, as we need him to go to the compound and when he is there to contact Kelly at KGM on 02085301811, if he can't do this that we need a report form from the compound and for him to contact 02071613500 and request a subject access request of report.

Kind Regards,

Vicky Beale

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

file:///C:/Users/Alienware_PC/AppData/Local/Temp/2b3bc59100854683a73894b080... 11/09/2014

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FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802->Lorraine Change Re Simon Cordell.pdf

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 26 November 2013 15:46

To: 'Martin Jenkin'

Subject: RE: Simon Cordell

Attachments: Data-Protection-KGM.doc.

Kelly-Tiller-KGM.doc

Hello Martin,

Thank you for the phone call today to tell me I was still insured.

Could you please pass on the attached documents to Kelly Tiller at KGM one is a Subject access request under the Data Protection Act 1998.

The other letter is just to get Kelly Tiller to confirm by email I am in fact still insured so I have this in writing and also to found out why my van is still not showing up on the database.

Many Thanks

Simon Cordell

file:///C:/Users/Alienware_PC/AppData/Local/Temp/bf6c57d68b364b7a9c556779b77...

30/09/2014

229,

FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802->Lorraine Cordell-01.pdf

From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 18 December 2013 13:06

Subject: RE: Simon Cordell

Hi Martin

I have still not had a reply from KGM about the data protection or an email from them to say he is in fact still insured. And on the Mid database the van is still showing as not insured, due to this Simon is not driving the van as he does not want to get pulled again by the police which I don’t think is right as he has in fact paid his insurance to be able to drive it if he needs to can this please be sorted out as he really does not want any more problems with getting pulled over due to it not showing up as insured. I also have called DVLA again about the logbook and have been told that they should be with us soon.

Many Thanks

Lorraine

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 26 November 2013 15:46

To: 'Martin Jenkin'

Subject: RE: Simon Cordell

Hello Martin,

Thank you for the phone call today to tell me I was still insured.

Could you please pass on the attached documents to Kelly Tiller at KGM one is a Subject access request under the Data Protection Act 1998.

The other letter is just to get Kelly Tiller to confirm by email I am in fact still insured so I have this in writing and also to found out why my van is still not showing up on the database.

Many Thanks

Simon Cordell

file:///C:/Users/Alienware_PC/AppData/Local/Temp/b809ad443dde47888749f7f2f1c... 30/09/2014

33.

· Additional Email Attachments & Emails / Issue:

1. 33

lorraine32@blueyonder.co.uk_09.30.2014_FW Application to Reopen - Simon P CORDELL (02TJJ_001

30/09/2014

/ Page Numbers: 230,231,232,233,234

235,236,237,238,239,240

241,242,243

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Additional Email Attachments & Emails / Issue:

1. 33

lorraine32@blueyonder.co.uk_09.30.2014_FW Application to Reopen - Simon P CORDELL (02TJJ_001

30/09/2014

/ Page Numbers: 230,231,232,233,234

235,236,237,238,239,240

241,242,243

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From: Lorraine Cordell lorraine32@blueyonder.co.uk

Sent: 30 September 2014 13:22

To: swglondonmc@hmcts.gsi.gov.uk

Subject: FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

Attachments: S Cordell Cert._GE_2013-2014.pdf.

Lorraine Cordell_ FW RE CX52JRZ.pdf.

Lorraine Cordell_ FW RE_SimonCordell.pdf.

Lorraine Cordell_ RE [1] RE_ Simon Cordell.pdf.

Lorraine Cordell_ RE REF_ 00-COSX14MT04-ID_42_ Urgent.pdf.

Lorraine Cordell_ RE Simon Cordell.pdf.

Lorraine Cordell_ RE Simon Cordell-01.pdf

Dear Miss Brown

We have tried to leave today to come to the court and had to turn round due to my son needing to change his things again.

Please can this email be passed to the judge to show why my son cannot attend court today.

In addition, please show the judge my son's insurance documents and all the emails that went back and forward to the insurance company.

Can you please ask the Officer that checks the documents to call KGM which will show he was insured and ask him to talk to Kelly Tiller who direct number is in the emails.

Regards

Lorraine Cordell

From: Brown-W, Pauletta mailto: pauletta.brown-w@hmcts.gsi.gov.uk

Sent: 18 September 2014 17:08

Subject: FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

For your information, please find letter attached

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467

F: 020 7805 1437 |

DX 58559 Clapham Junction |

Please note: As of June 2nd, 2014, our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

From: Brown-W, Pauletta

Sent: 18 September 2014 16:09

Cc: LCCC Compliance Unit; LCCC Enforcement Unit

Subject: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

231,

Dear Sirs,

Regards

P Brown

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467 |

F: 020 7805 1437 |

DX 58559 Clapham Junction |

*Please note: As of June 2nd, 2014, our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

232,

KGM

MOTOR INSURANCE

Member of Canopies Group

Certificate of Molo; insurance

Name of Policy holder Mr SIMON CORDELL

Policy Number: MT3574694

Registration Number of the Vehicle: Any motor vehicle the property of the Insured or in their custody or control

Effective Time and Date for Commencement of the Insurance for the purposes of the Relevant Law: 0:01 23 February 2013

Expiry Time and Date of the Insurance: 23:59 22 February 2014

233,234,235,236,237,238,239,240,241,242,243,

34.

· Additional Email Attachments & Emails / Issue:

1. 34.

lorraine32@blueyonder.co.uk_09.30.2014_RE Application to Reopen - Simon P CORDELL (02TJJ

30/09/2014

/ Page Numbers: 244,245,246

247,248,249,250,251,252

253,254,255,256,257,258

34.

Additional Email Attachments & Emails / Issue:

1. 34.

lorraine32@blueyonder.co.uk_09.30.2014_RE Application to Reopen - Simon P CORDELL (02TJJ

30/09/2014

/ Page Numbers: 244,245,246

247,248,249,250,251,252

253,254,255,256,257,258

244,

Dear Miss Brown

We have tried to leave today to come to the court and had to turn round due to my son needing to change his things again.

Please can this email be passed to the judge to show why my son cannot attend court today.

In addition, please show the judge my son's insurance documents and all the emails that went back and forward to the insurance company.

Can you please ask the Officer that checks the documents to call KGM which will show he was insured and ask him to talk to Kelly Tiller who direct number is in the emails.

Regards

Lorraine Cordell

From: Brown-W, Pauletta

mailto: pauletta.brown-w@hmcts.gsi.gov.uk

Sent: 18 September 2014 17:08

Subject: FW: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

For your information, please find letter attached

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467 |

F: 020 7805 1437 |

DX 58559 Clapham Junction |

*Please note: As of June 2nd, 2014, our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

From: Brown-W, Pauletta

Sent: 18 September 2014 16:09

Cc: LCCC Compliance Unit; LCCC Enforcement Unit

Subject: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 30 September 2014 12:47

To: 'Brown-W, Pauletta'

Subject: RE: Application to Reopen - Simon P CORDELL (02TJJ63181495 LAH) 1401009802

Attachments:

S Cordell Cert._ GE_ 2013-2014.pdf.

Lorraine Cordell_ FW_RE_ CX52JRZ.pdf

Lorraine Cordell_ FW_ RE_ Simon Cordell.pdf.

Lorraine Cordell_ RE_ [1] RE_ Simon Cordell.pdf.

Lorraine Cordell_ RE_ REF_ 00-COSX14MT04-ID_42_ Urgent.pdf.

Lorraine Cordell_ RE_ Simon Cordell.pdf.

Lorraine Cordell_ RE_ Simon Cordell-01.pdf

245,

Dear Sirs,

Regards

P Brown

Pauletta Brown | Admin Officer | HMCTS |

176a Lavender Hill, Battersea, London SW11 1JU

T: 020 7805 1467 |

F: 020 7805 1437 |

DX 58559 Clapham Junction |

Anita.Ayi@fmandal-ombudsman.org.uk

*Please note: As of June 2nd, 2014, our fax will be GOLDFAX No:0870 324 0299*

"I am not authorised to bind the Ministry of Justice contractually, nor to make representations or other statements which may bind the Ministry of Justice in any way via electronic means."

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

246,

KGM

MOTOR INSURANCE

Member of Canopies Group

Certificate of Molo; insurance

Name of Policy holder Mr SIMON CORDELL

Policy Number: MT3574694

Registration Number of the Vehicle: Any motor vehicle the property of the Insured or in their custody or control

Effective Time and Date for Commencement of the Insurance for the purposes of the Relevant Law: 0:01 23 February 2013

Expiry Time and Date of the Insurance: 23:59 22 February 2014

247,248,249,250,251,252,253,254,255,256,257,258,

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· Additional Email Attachments & Emails / Issue:

1. 35

lorraine32@blueyonder.co.uk_10.08.2014_RE RE urgent Simon CORDELL 011401596899

08/10/2014

/ Page Numbers: 259,260,261

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1. 35

lorraine32@blueyonder.co.uk_10.08.2014_RE RE urgent Simon CORDELL 011401596899

08/10/2014

/ Page Numbers: 259,260,261

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From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 08 October 2014 18:24

To: 'gl-brentmcenq@hmcts.gsi.gov.uk'

Subject: RE: RE: urgent Simon CORDELL 011401596899

Attachments: S Cordell Cert_ GE_ 2013-2014.pdf

Dear sir or Madam

I am writing this email due to the reply dated the 01/10/2014 I got in the post on 06/10/2014 about the email I sent to you on the 12/09/2014 please see below email dated 12/09/2014.

Above is a picture of the reply where you say I have 21 days to file a statutory declaration due to me being unaware of the court processing.

I did not know about this court case. I have been wrongfully convicted and have points on my licence, which should not be there.

In the email dated the 12/09/2014, I asked for my case to be listed in order that I could do the following

Application to set aside the conviction

Re-open the case

260,

The reason for this is because I have been wrongfully convicted as I did in fact have insurance. As shown in the attached file.

Please can you list my case in court so I can put the Application to set aside the conviction, Re-open the case that I have been wrongfully convicted for.

This matter is urgent. I cannot resolve this matter until the case is listed before either a District Judge or Magistrates so I would appreciate your cooperation. This is causing me stress. Can you please resolve this legal matter by listing the case for an application to set aside the conviction? I can then forward my documents to the relevant prosecuting authority.

Regards Simon Cordell

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 12 September 2014 15:11

To: gl-brentmcenq@hmcts.gsi.gov.uk

Subject: RE: urgent Simon CORDELL 011401596899

Dear Sir or Madam

I have tried to call the court on a number of occasions regarding my conviction and sentence for no insurance but the phone just rings when I press the number given to ask about this case the telephone number I am calling is 0208 955 0555. I have now found out the information to the case but pressing number 7 the lady I spoke to did in fact try and put me to a manager but that also just ring then cut me off. So, I called back again and asked her if she could give me the information which she did.

I am making this request to have my case listed in order that I can do the following.

Application to set aside the conviction

Re-open the case

My name: Mr Simon Paul Cordell DOB: 26/01/1981.

Address: 109 Burncroft Av Enfield Middlesex EN3 7JQ

Case No: 011401596899

Application to set aside the conviction: -

On 01/01/2014 I was stopped by the police as they did not believe that I held a valid policy of insurance. Due to this being a holiday my insurance company was closed so the police could not check if I was in fact was insured, I was insured and asked the police to check there records due to the amount of problems I had had with my insurance not showing on the MID database and being stopped do many times they did this and could in fact see many times but still impounded my van reg CX52 JRZ.

After the holidays I went to the compound and had to again pay for my Van to be taken out of the compound.

I never received any summons in relation to this matter and I only became aware that the case had been dealt with in my absence when I received a letter from the DVLA advising me that I had to send in my driving licence. I disputed with the DVLA the points, but I was

261,

given an ultimatum that if I did not send in my licence it would be revoked.

The offence of no insurance was allegedly committed on 01/01/2014. I had a valid policy of insurance from 23/02/2013 and this policy was valid until 22/02/2014 The company insuring me was KGM, and my broker was Broadsure direct I am the named policy holder, Mr. Simon Cordell and my policy number is MT3574694.

I would be grateful if you can inform DVLA that this matter and the points that have been added to my licence is being disputed so this can be put on hold as I do not see why I should suffer when I have done nothing wrong and I was insured to drive. This is in fact have a big effect on my life when I have done nothing wrong and would like this addressed as a matter of urgency.

This matter is urgent. I cannot resolve this matter until the case is listed before either a District Judge or Magistrates so I would appreciate your cooperation. This is causing me stress. Can you now please resolve this legal mater by listing the case for an application to set aside the conviction? I can then forward my documents to the relevant prosecuting authority.

Please see attached my insurance documents for this offence in fact showing I was in fact insured.

I await hearing from you in relation to this matter and I thank you in advance for your anticipated co-operation in this matter.

Yours faithfully

Simon Cordell

261+

KGM

MOTOR INSURANCE

Member of Canopies Group

Certificate of Molo; insurance

Name of Policy holder Mr SIMON CORDELL

Policy Number: MT3574694

Registration Number of the Vehicle: Any motor vehicle the property of the Insured or in their custody or control

Effective Time and Date for Commencement of the Insurance for the purposes of the Relevant Law: 0:01 23 February 2013

Expiry Time and Date of the Insurance: 23:59 22 February 2014

36.

· Additional Email Attachments & Emails / Issue:

1. 36

Anita.Ayi@financial-ombudsman.org.uk_11.20.2014_Mr S Cordell's complaint about KGM Underwriting Ag

20/11/2014

/ Page Numbers: 262,263,264

265,266,267

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Additional Email Attachments & Emails / Issue:

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Anita.Ayi@financial-ombudsman.org.uk_11.20.2014_Mr S Cordell's complaint about KGM Underwriting Ag

20/11/2014

/ Page Numbers: 262,263,264

265,266,267

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From: Ayi, Anita

Sent: 20 November 2014 17:30

Anita.Ayi@fmandal-ombudsman.org.uk

Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175)

Attachments: Cordell CF.rtf

Dear Ms Cordell

Mr S Cordell's complaint about KGM Underwriting Agencies Limited

Thank you for getting in touch with us. Our consumer leaflet explains our role - so do read through and have a look at how we can help: www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

As you can see, before we can take on a complaint, the business involved must have the chance to put things right. what happens next

I've written to the business to let them know about the complaint. They should contact you soon to tell you they are looking into what's happened - and to ask for more details if they need them.

If you don't hear from the business within the next few days, you can contact them using the details below - mentioning that we have already written to them. They should give you their final response to the complaint - in writing - within eight weeks of the date they first received it.

The business's final response should summarise the complaint and give you their final say. It should also tell you that you can refer the complaint to us if you're not happy - which you have to do within six months.

In case you need it, the business's address is:

KGM Underwriting Agencies Limited

KGM House

George Lane

London

E18 1RX

263,

once you have a final response - or after eight weeks

If you're not happy with the business's final response - or if eight weeks pass and you haven't received it - then please fill in the enclosed complaint form and send it to us.

Please also send us a copy of the final response and any other information you think is important to the complaint. There's no need to send us any original documents.

We don't normally pay the professional fees - in full or in part - of any solicitor, accountant, or other paid adviser that a consumer might use to bring a complaint to us.

We won't take any more action unless you contact us again. If you would like more information about us, please see our website - www.financial-ombudsman.org.uk.

Yours sincerely Anita Ayi

Consumer Consultant

Anita Ayi | Consumer Consultant |

Tel: 020 3716 9790 |

Fax: 020 3716 9791 |Financial Ombudsman Service |

Exchange Tower, London, E14 9SR

This email is covered by our email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

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· Additional Email Attachments & Emails / Issue:

1. 37

Anita.Ayi@financial-ombudsman.org.uk_11.21.2014_RE Mr S Cordell's complaint about KGM Underwriting

21/11/2014

/ Page Numbers: 268,269,270

271,272,273,274

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Additional Email Attachments & Emails / Issue:

1. 37

Anita.Ayi@financial-ombudsman.org.uk_11.21.2014_RE Mr S Cordell's complaint about KGM Underwriting

21/11/2014

/ Page Numbers: 268,269,270

271,272,273,274

268,

From: Ayi, Anita

Sent: 21 November 2014 11:30

To: 'Lorraine Cordell'

Subject: RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175)

Attachments: Cordell CF.rtf

Dear Lorraine

Many thanks for your email.

I have reattached the complaint form to the email for your perusal.

If you have any further question, please do not hesitate to contact me.

Kind regards,

Anita Ayi

Consumer Consultant

Anita Ayi | Consumer Consultant |

Tel: 020 3716 9790 |

Fax: 020 3716 9791 |

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 20 November 2014 20:09

To: Ayi, Anita

Subject: RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175)

Hello

Thank you for the email to the complaint but I cannot see the attached form which my son would need to look over and write anything else that has not been written and sign and send back.

Could you please attach the form so that this can be done

Regards

Lorraine

From: Ayi, Anita mailto: Anita.Ayi@financial-ombudsman.org.uk

Sent: 20 November 2014 17:30

Mark.Dredge@hmcts.gsi.gov.uk

Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175)

Dear Ms Cordell

Mr S Cordell's complaint about KGM Underwriting Agencies Limited

As you can see, before we can take on a complaint, the business involved must have the chance to put things right. what happens next

I've written to the business to let them know about the complaint. They should contact you soon to tell you they are looking into what's happened - and to ask for more details if they need them.

269,

In case you need it, the business's address is:

KGM Underwriting Agencies Limited

KGM House

George Lane

London

E18 1RX

270,

once you have a final response - or after eight weeks

If you're not happy with the business's final response - or if eight weeks pass and you haven't received it - then please fill in the enclosed complaint form and send it to us.

Please also send us a copy of the final response and any other information you think is important to the complaint. There's no need to send us any original documents.

We don't normally pay the professional fees - in full or in part - of any solicitor, accountant, or other paid adviser that a consumer might use to bring a complaint to us.

We won't take any more action unless you contact us again. If you would like more information about us, please see our website - www.financial-ombudsman.org.uk.

Yours sincerely Anita Ayi

Consumer Consultant

Anita Ayi | Consumer Consultant |

Tel: 020 3716 9790 |

Fax: 020 3716 9791 |

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

This email is covered by our email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

This email is covered by our email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

271,

Financial Ombudsman Service / complaint form!

272,

Financial Ombudsman Service / complaint form!

273,

Financial Ombudsman Service / complaint form!

274,

Financial Ombudsman Service / complaint form!

38.

· Additional Email Attachments & Emails / Issue:

1. 38

lorraine32@blueyonder.co.uk_11.21.2014_RE Simon Cordell

21/11/2014

/ Page Numbers: 275,276

38.

Additional Email Attachments & Emails / Issue:

1. 38

lorraine32@blueyonder.co.uk_11.21.2014_RE Simon Cordell

21/11/2014

/ Page Numbers: 275,276

275,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 21 November 2014 14:12

To: gl-bromleymcenq@hmcts.gsi.gov.uk

Subject: RE: Simon Cordell

Attachments: 011402647845-Court-Case.pdf

To Whom It May Concern:

I am writing this email due to a letter from the court that my son Simon Cordell DOB 26/01/2014 had a case on the 06/11/2014 in Bromley Magistrates Court

It says on the letter it was for a case of no insurance the case number is 011402647845

The problem is we did not know he was due to come to court on this date we have had no summons and my son is insured he always has insurance and would not drive without it.

There has been a number of issues with his insurance and this is due to it not showing up on the MID database. There has been a number of Seizers to his vehicles for no insurance when he was in fact insured.

Could you please send me details of what date this offence of no insurance happened? This way I can send the correct insurance policy by email. and can work forward to clearing this matter up.

Regards

Lorraine Cordell

276,

RE: - Simon Cordell->011402647845-Court-Case.pdf

Bromley Magistrates' Court Code 2575

London Collection and Compliance Centre PO Box 31090 London SW1P 3WQ Payments 0300 790 9901 www.direct.gov.uk/payacourtfine Information 020 7556 8500 AP 31712

Mr Simon Paul CORDELL

109 Burnt Croft Avenue

Enfield

Middlesex

EN3 7JQ

Division: 077

Account number: 14115223S CG

Case number: 011402647845

Born: 26 January 1981

Notice of fine and collection order

Offences and penalties

Date	Offences and Impositions		Amount £
6 Nov 2014	1 / Use a motor vehicle on a road / public place without	Fine	600.00
	third party insurance.	Victim Sur	60.00
		Costs	85.00
You must pay:	The total amount on or before 4 December 2014	Total: £	745.00

The court has made a Collection Order to collect the sum due.

See reverse for details on how to pay. Failure to pay as ordered will make you liable for further enforcement action unless you pay the full balance immediately. This could include:

® Deductions from your earnings

· Deductions from your benefit

· A distress warrant being issued to the bailiffs for the seizure of goods (which will incur additional costs of up to £300)

» Warrant for your arrest to return you to court

· Increasing your fine by 50%

9 Clamping, removal, and sale of your vehicle

· Registering the account in the Register of Judgements, Orders and Fines (affecting your ability to obtain credit)

· If after these sanctions have been imposed, your fine remains outstanding, the court may order that you are imprisoned for non-payment.

If you have difficulties in paying the amount you must immediately contact the Enforcement Team on the number above.

All enquiries regarding this notice should be made to the above address.

Date: 6 November 2014

K. T. Griffiths

Justices' Clerk

Mr Simon Paul CORDELL

7 November 2014/FINO 36 0/2415061/1

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· Additional Email Attachments & Emails / Issue:

1. 39

lorraine32@blueyonder.co.uk_11.27.2014_FW Simon Cordell

27/11/2014

/ Page Numbers: 277,278,279

39.

Additional Email Attachments & Emails / Issue:

1. 39

lorraine32@blueyonder.co.uk_11.27.2014_FW Simon Cordell

27/11/2014

/ Page Numbers: 277,278,279

277,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 27 November 2014 12:49

To: 'sandra.leslie@hmcts.gsi.gov.uk'

Subject: FW: Simon Cordell

Attachments: si-insurance-19-05-2014.pdf

Dear Miss S E Leslie

Thank you for the reply to my email, I did in fact speak to someone at the court yesterday Mr Mark Dredge as I explained my son was due in court yesterday on a next matter of no insurance when he was insured. After speaking to that court, they told me to ask the CPS dealing with that case to deal with the other 2 matters of no insurance which my son never got a summons for.

Mark Dredge told me the case at Bromley was in fact a date of 20/05/2014 so I attended court with my son yesterday with my son’s insurance papers for that date.

I did ask the CPS yesterday to deal with these other 2 matters, but she said she could not, and I would have to contract the court which I had told her I had already done.

Please see attached file of my son’s insurance.

You can contact me on 07961 833021.

Regards

Miss Lorraine Cordell

From: Leslie, Sandra [mailto:sandra.leslie@hmcts.gsi.gov.uk] On Behalf Of GL-BROMLEYMCENQ

Sent: 27 November 2014 12:01

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell

Morning Miss Cordell

Thank you for your email, please could you email me your mobile number to discuss this matter further.

Regards Miss S E Leslie

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 21 November 2014 14:12

To: GL-BROMLEYMCENQ

Subject: RE: Simon Cordell

To Whom It May Concern:

I am writing this email due to a letter from the court that my son Simon Cordell DOB 26/01/2014 had a case on the 06/11/2014 in Bromley Magistrates Court

It says on the letter it was for a case of no insurance the case number is 011402647845

The problem is we did not know he was due to come to court on this date we have had no summons and my son is insured he always has insurance and would not drive without it.

Could you please send me details of what date this offence of no insurance happened? This way I can send the correct insurance policy by email. and can work forward to clearing this matter up.

278,

Regards Lorraine Cordell

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

279,

40.

· Additional Email Attachments & Emails / Issue:

1. 40

lorraine32@blueyonder.co.uk_11.27.2014_RE Simon Cordell

27/11/2014

/ Page Numbers: 280,281,282

40.

Additional Email Attachments & Emails / Issue:

1. 40

lorraine32@blueyonder.co.uk_11.27.2014_RE Simon Cordell

27/11/2014

/ Page Numbers: 280,281,282

280,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 27 November 2014 12:44

To: 'GL-BROMLEYMCENQ'

Subject: RE: Simon Cordell

Attachments: si-insurance-19-05-2014.pdf

Dear Miss S E Leslie

Mark Dredge told me the case at Bromley was in fact a date of 20/05/2014 so I attended court with my son yesterday with my son’s insurance papers for that date.

I did ask the CPS yesterday to deal with these other 2 matters, but she said she could not, and I would have to contract the court which I had told her I had already done.

Please see attached file of my son’s insurance.

You can contact me on 07961 8.

Regards

Miss Lorraine Cordell

From: Leslie, Sandra [mailto:sandra.leslie@hmcts.gsi.gov.uk] On Behalf Of GL-BROMLEYMCENQ

Sent: 27 November 2014 12:01

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell

Morning Miss Cordell

Thank you for your email, please could you email me your mobile number to discuss this matter further.

Regards Miss S E Leslie

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 21 November 2014 14:12

To: GL-BROMLEYMCENQ

Subject: RE: Simon Cordell

To Whom It May Concern:

I am writing this email due to a letter from the court that my son Simon Cordell DOB 26/01/2014 had a case on the 06/11/2014 in Bromley Magistrates Court

It says on the letter it was for a case of no insurance the case number is 011402647845

The problem is we did not know he was due to come to court on this date we have had no summons and my son is insured he always has insurance and would not drive without it.

Could you please send me details of what date this offence of no insurance happened? This way I can send the correct insurance policy by email. and can work forward to clearing this matter up.

281,

Regards Lorraine Cordell

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

282,

41.

· Additional Email Attachments & Emails / Issue:

1. 41

Mark.Dredge@hmcts.gsi.gov.uk_12.04.2014_FW Simon Cordell

04/12/2014

/ Page Numbers: 283,284,285,286

41.

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1. 41

12.04.2014_FW Simon Cordell

04/12/2014

/ Page Numbers: 283,284,285,286

283,

From: Dredge, Mark <Mark.Dredge@hmcts.gsi.gov.uk> on behalf of GL-BROMLEYMCENQ

gl-bromleymcenq@hmcts.gsi.gov.uk

Sent: 04 December 2014 15:34

Subject: FW: Simon Cordell

Attachments: si-insurance-19-05-2014.pdf

Dear Miss Leslie,

Please be informed that I the Statutory Declaration was granted and will be heard 18/12/2014

Kind Regards

Mark Dredge Customer Services

SE Group Bexley-Bromley-Greenwich Magistrates' Courts 1 London Road Bromley BR11RA

0208 437 3500 Gold Fax 0870 324 0223

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk

Sent: 27 November 2014 12:44

To: GL-BROMLEYMCENQ

Subject: RE: Simon Cordell

Dear Miss S E Leslie

Mark Dredge told me the case at Bromley was in fact a date of 20/05/2014 so I attended court with my son yesterday with my son’s insurance papers for that date.

I did ask the CPS yesterday to deal with these other 2 matters, but she said she could not, and I would have to contract the court which I had told her I had already done.

Please see attached file of my son’s insurance.

You can contact me on 07961.

Regards

Miss Lorraine Cordell

From: Leslie, Sandra

mailto: sandra.leslie@hmcts.gsi.gov.uk On Behalf Of GL-BROMLEYMCENQ

Sent: 27 November 2014 12:01

To: 'Lorraine Cordell'

Subject: RE: Simon Cordell

Morning Miss Cordell

Thank you for your email, please could you email me your mobile number to discuss this matter further.

Regards Miss S E Leslie

284,

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 21 November 2014 14:12

To: GL-BROMLEYMCENQ

Subject: RE: Simon Cordell

To Whom It May Concern:

I am writing this email due to a letter from the court that my son Simon Cordell DOB 26/01/2014 had a case on the 06/11/2014 in Bromley Magistrates Court

It says on the letter it was for a case of no insurance the case number is 011402647845

The problem is we did not know he was due to come to court on this date we have had no summons and my son is insured he always has insurance and would not drive without it.

Could you please send me details of what date this offence of no insurance happened? This way I can send the correct insurance policy by email. and can work forward to clearing this matter up.

Regards

Lorraine Cordell

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

285,

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Vodafone in partnership with Symantec. (CCTM Certificate Number 2009/09/0052.) This email has been certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

286,

42.

· Additional Email Attachments & Emails / Issue:

1. 42

lorraine32@blueyonder.co.uk_01.21.2015_FW MT3574694

21/01/2015

/ Page Numbers: 287,288

289,290,291,292,293,294

295,296,297

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Additional Email Attachments & Emails / Issue:

1. 42

lorraine32@blueyonder.co.uk_01.21.2015_FW MT3574694

21/01/2015

/ Page Numbers: 287,288

289,290,291,292,293,294

295,296,297

287,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 21 January 2015 22:53

To: 'Andrew.Austin@canopius.com'

Cc: 'complaints@lloyds.com'

Subject: FW: MT3574694

Attachments: S Cordell Cert._ KGM_ 2013-2014_Colour.pdf.

Information we need.pdf

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

Yes, we do want full discloser so this mater can be sorted out by the court and I can send the information over to the CPS for the case of the 14/11/2013 where the police officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the trade section and Jessica know fully what went on and it was Jessica that took the phone call from the police officer. After this I believe Kelly Tiller took over dealing with my policy and she was the one that had the say to cancel my policy and she was the one that believed the police until I went to the police compound and spoke to the manager there where he spoke to Kelly Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I have all the emails to prove this.

After Kelly Tiller found out I was not lying about having no tools in my van the insurance policy was kept in place, I did ask Kelly Tiller on more than once to send me the information and put data requests in which was not replied to. Now I have been found guilty when Kelly Tiller knows the truth that there was not tools and the police officer lied to KGM on the phone call.

I am the one that has suffered over all this not just on this case but all the times I have been taken to court for no insurance over the year my policy run with KGM due to it not showing on the MID database.

You should have all the emails already from Broadsure Direct and many was sent by them to KGM as I was told KGM could not talk to me and I had to deal with Broadsure Direct about my policy Martin Jenkins from Broadsure Direct should also have copies of all emails as I do.

I have spoken to DVLA today and asked for the data of how many times points was put on my licence due to not getting summons from police and then dealing with cases I knew nothing about and then I had to get the cases reopened, I have to write them a letter and they will send the data I have asked for in the post.

I do have a lot of letters which I will sort out scan and send over. But the 1st part I want to deal with is the court case I was found guilty at and have put an appeal in that is the most important to me right now.

We can deal with everything else once I get all the data scanned as there is really a lot and it was all due to KGM not sorting out why my insurance was not showing on the MID database. The seizers alone have left me out of pocket by around £1700.00. That is without all the days I have not been able to work due to my driving licence being messed up and showing points for no insurance. All the time going back and forward to the compound to collect my vehicles, and everything else I have had to deal with the courts when in fact I had done nothing wrong.

I have tried to deal with this for months and months without going to the ombudsman and KGM has taken no notice, it has taken me to go to the ombudsman for KGM to take any notice and I don’t feel anyone would be happy with the this sort of service from KGM let alone any company doing this and causing someone so much suffering.

It was one of the police in the end at the compound who in the end worked out why it was not showing up on the MID and that was because there had been a space put within my Reg Numbers. It was that bad two police compounds new me and said each time not again.

288,

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

Therefore could you please get the information I need to send to the CPS; I have written what was needed from Nov 2014 and way before this, and it still has not been sent and I have this hanging over my head. I did not just get points on my licence I got disqualified from driving for 6 months due to repeat offending of no insurance please tell me why when I have paid for my insurance from KGM? The reason it has not been enforced is due to me putting an appeal in.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards Simon Cordell

From: Austin, Andrew

mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 16:13

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

In the meantime, I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1806 | M 07469 147743 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell

mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 13:22

To: Austin, Andrew

Subject: RE: MT3574694

Dear Andrew

I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I believe there is a few missing.

I do have around 6 of the tickets here when the vehicles were sized I also do have court letters, and letters from DVLA, which I will forward over to you once I have scanned then in so please give me a few days and I will get back to you with this information as there is a lot of data..

289,

The main one at this time I am worried about is the case where the vehicle was sized due to the police lying and me being found guilty at court you did have an email on the 30 November 2014 about what was needed and I do have the court letter showing I was found guilty and about the appeal.

This data should have been given under the Subject access request under the Data Protection Act 1998 I put in, so was wondering what you can do about this and if you will need a new Subj etc. access request under the Data Protection Act 1998 I have already sent 3 in so to do a 4th I do not feel I should need to do.

KGM have in fact not followed the protocol for the Subject access request under the Data Protection Act 1998 which has been put in 3 times already to KGM, I will be addressing this with the Information Commissioner’s Office as I do not see any reason you would have to stop the information I have asked for under this act to prove I was not in fact guilty of no insurance.

And now say to deal with this you need information from me. I can understand you want the information for the complaint that has been put in, but not the information I asked for to show I was in fact I was insured for an appeal that is ongoing. And in fact, would not have been ongoing if the Subject access request under the Data Protection Act 1998 as I would not have been found guilty.

I would like the data sent to the court as soon as possible in regards to this so they can look at the facts and see if fact I was insured so there should be no need for the appeal to go ahead with more of my time wasted going to court.

Regards

Simon Cordell

From: Austin, Andrew

mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 11:54

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell

Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the following: -

· Confirmation of the points you raised to the Financial Ombudsman when you verbally submitted your complaint and the outcome you are looking to achieve.

· Full details of the losses that you have incurred as a direct result of your complaint and full documentary evidence supporting this.

· Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including full documentary evidence supporting this.

Once I receive all of the above, I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14 advised the following: -

Following our initial investigations, we note that you submitted a subject access request to your Broker. Should you wish to proceed with this, please can you formally request this in writing to our Data Protection Officer at the address detailed at the foot of the letter including a cheque payable to KGM Insurance for the sum of £10.00.

290,

Alternatively, you may wish to wait until our full investigations have been finalised.

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies are sent to you immediately.

I await your reply

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell mailto: lorraine32@bluevonder.co.uk

Sent: 21 January 2015 11:31

To: Austin, Andrew

Cc: complaints@llovds.com

Subject: RE: MT3574694

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I had to pay the costs to get my vehicles out the compound each time. In the week when I was pulled by police it was not so bad as the insurance company was opened so when I showed the police my policy, they could call the insurance company.

The seizers happened mostly at the weekend mostly due to the insurance company being closed and the police could not talk to anyone even when I had my policy on me at all times to prove I did in fact have insurance.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

There was also a time in Nov 2013 when my van was sized this was due to KGM telling the police I was not insured due to the police telling KGM that I had tools in my van. Which was a lie by the police as I did not have anything in my van. Kelly Tiller from the trade section was dealing with this and a few days later I got a letter from KGM saying they was going to cancel my policy. As you can understand I was very upset over this as I had done nothing wrong.

At this time lots of calls was both made to KMG and Broadsure to stop the cancelation of my insurance policy, I spoke to Kelly Tiller many times, but she believed the police and I had no say in the matter. The police was off duty so I could not speak to them and Kelly Tiller was saying unless I could prove I did not have any tools in my van then the insurance policy would be cancelled which was very unfair as I had done nothing wrong I knew I never had any tools.

But I also asked Kelly Tiller did the police tell her what tools was meant to be in my van, to which she said no. KGM was not even

291,

aware I had mechanics trade on my policy so if my mechanics tools had been in my van at the time my insurance would still have been cancelled which to me what was the point in having insurance?

I then spoke to a wonderful operator at the police when I called told her what had gone on and was told by her to go to the police compound as when any vehicles are taken there they have to do a full list of items that are in the vehicles as they are in fact legible if something goes missing. Over that weekend I sent emails to the compound and forwarded them to Broadsure as my insurance was due to be cancelled on the Monday. On Monday I got an email from Broadsure direct asking me to go to the compound as Kelly Tiller had no luck getting a reply from them also, and once there to call Kelly Tiller due to the time on the Monday I got the email it would have been too late to go the compound and get a call to Kelly Tiller as she would have ended work for that day so I sent an email saying I would be going there early the next morning.

I went the next day and asked to speak to the manager of the compound who in fact looked up my van and said nothing was in there, there was not tools I called Kelly Tiller and the manager of the compound spoke to her and confirmed there was nothing in the van when it was taken there by police and that I had put thing in the van when I had taken it out of the compound.

At this point Kelly tiller believed me and said the policy would not be cancelled. But on my way back from the compound driving my phone ring and I stopped to pick it up and it was Broadsure direct saying my policy had in fact been cancelled I was very upset at this and told them what had happened, I was asked to hold on they was called KGM back and would call me right back. I waited till Broadsure direct called me back and confirmed my insurance policy had not been cancelled then drove home.

From this point I have been asking for all information and putting data protection acts in which have not been dealt with and I have heard nothing from KGM.

I have been back and forward to court due to no insurance and in fact 4 cases I did not get any summons so was in fact found guilty as I did not know it was even going to court.

I have had points put on my driving licence for no reason and had to go back and forward to court many times when this should not have been the case.

Then the case come up for the seizer when the police said I had tools in my van I went to court with all my documents but due to not having the information I had asked for from KGM many times about that case I was found guilty. I am very upset about the whole policy with KGM. I have put an appeal in, and this case will be going to crown court I have again asked for information and again heard nothing. These matters need to be addressed as I am suffering due to all of this.

Martin Jenkins at Broadsure Direct knows everything that has gone on as he was my main contact.

I also have all the emails the last one that I will enclose again, which I have heard nothing about and the 1st Subject access request under the Data Protection Act 1998 that I sent on the 26/11/2013. I did in fact send the Subject access request under the Data Protection Act 1998 about time times and asked Martin Jenkins to look into why I had heard nothing about more than once.

Once I get the appeal date for crown court, I will ask the court to summons the people at KGM to deal with this matter as they know I was insurance and did nothing wrong and the police lied. All I have asked for is the data so there will be no need to summons people this way I can send the section 9 witness statements over to the crown and the other information and this case should be dropped against me.

It just seemed that KGM does not want to do anything and give me the information I need to prove in fact I was insurance and the police lied to KGM to in fact make it that I was not insurance.

There is a lot more I could say about the insurance I had with KGM, but this insurance policy was my worst nightmare. It has

292,

messed my clean driving licence up and in fact got to the point I could not drive so could not work. Due to the fact, KGM could not send me the information over that was needed to prove I did have insurance.

If you need o can send over all the emails that has been sent back and forward to Broadsure who sent them to KGM.

I have lost a lot of money, and time due to this insurance policy I have had to pay for my vehicles to be taken out of the police compound around 8 to 9 times at a cost of £180.00 to £200.00 a time. All the loss of work due to having to take time to go to the police compound, and all the times I have had to go to court for no insurance when in fact I had insurance. And points put on my driving licence to the fact I could not drive, this has all been costs to myself.

My Mother Lorraine Cordell has also written many of the emails and is fine with dealing with this issue.

Regards Simon Cordell

Confidentiality Caution

The information in this e-mail and in any attachments is CONFIDENTIAL. If you are not the intended recipient, please destroy this message and notify the sender immediately. Canopius may monitor the content of e-mails sent and received via its network for viruses, unauthorised use, or other lawful business purposes. E-mail sent for and on behalf of a member of Canopius Group, which includes:

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

293,

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

294,

295,

FW: MT3574fpage on we need.pdf

From: Lorraine Cordell [lorraine32@blueyonder.co.uk]

Sent: 30 November 2014 14:47

To: ’Martin Jenkin’

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Hi Martin

Thank you for getting back to me about this matter, and for you contacting KGM and getting this addressed, please see the below information that will be needed. We will also still need the section 9 witness statement from you.

The below section is what will be needed from KGM.

Section 9 witness statement from:

· Jessica about the call that she took, from the police officer who called KGM after Simon Cordell was stopped on the 14/11/2013. This statement will include what was said on the phone call by the police officer and what Jessica said to the police officer this would also include what sort of tools the police officer said there was in the van. Any other information as to the date of the 14/11/2013 and after this date as to any dealing Jessica had with the stop on the 14/11/2013.

· Copy of all phone recordings between the police officer, and Jessica on the date of 14/11/2013.

· All phone recordings of any calls that were made, to KGM from Simon Cordell or Lorraine Cordell to try to stop his insurance policy being cancelled and to address the stop that was made on the 14/11/2013.

· The phone recording of when Kelly Tiller had asked Simon Cordell to go to the police compound, and get someone from the compound to call Kelly Tiller about the list of tools that was meant to have been in the van when the police stopped Mr |Simon Cordell on the 14/11/2013. I believe Simon Cordell went to the police compound on the 26/11/2013 and this is where the manager of the compound and Simon Cordell spoke to called Kelly Tiller and confirmed there was in fact no tools in the van.

· Copies of all emails that were sent from KGM to Broadsure and Broadsure to KGM with regard to the police stop of Simon Cordell on the 14/11/2013. This would include all emails of dates after the 14/11/2014 when Simon Cordell was trying to stop his insurance policy from being cancelled and was trying to address this matter of what the police had said about there being tools in his Van which was why the insurance policy was going to be cancelled.

Section 9 witness statement from:

· Kelly Tiller as to any dealing she had with the police stop on Simon Cordell on the 14/11/2013. This would include all dealing with Broadsure about this matter and any calls that was made to her by Simon Cordell and Lorraine Cordell, and any calls Kelly Tiller made about this matter about the cancellation of the policy and the stop by the police on the 14/11/2014 until this issue was addressed.

· This would also include all details of the call that was made by the police compound to Kelly Tiller on the 26/11/2013 to prove there were no tools in the van. Which in turn stopped the cancelation of the insurance policy as I believe the reason for the cancellation was due to Kelly Tiller saying he had voided his insurance due to there being tools in the van.

· Full details as to why the insurance policy was going to be cancelled and what Mr Simon Cordell was meant to have done wrong which would have in fact made his insurance policy void.

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

296,

Page 2 of 3

· Full details as to why in the end the insurance policy was not cancelled and the reasons for not cancelling which was due to Mr Simon Cordell going to the police compound and the police compound confirming to Kelly Tiller over the phone there was in fact no tools in the van.

· The reason why until Jan 2014 that Mr Simon Cordell’s insurance did not show up on the MID database.

· Confirmation Simon Cordell did have insurance to drive on the 14/11/2014 and did not void his insurance in any way.

· Why Kelly Tiller did not deal with all the data protection requests that had been submitted to KGM, under the data protection act 1998 subject access request, as if this had been done Simon Cordell would not be in the court system for this case.

Regards

Lorraine

From: Martin Jenkin [mailto: martinjenkin@broadsuredirect.com

Sent: 28 November 2014 14:36

To: 'Lorraine Cordell'

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Lorraine,

I have spoken to the manager at KGM and he has advised Andy Austin is detailing with the case.

They have asked for a clear email for me to send to them of your requirements.

Please could you email what is required for me to forward on!

(unfortunately, Kelly is on annual leave at present)

Regards

Martin Jenkin DDI 01843 598744

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

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Page 3 of 3

error, please reply to the sender as soon as possible and delete the message. Please note that we are able to, and reserve the right to, monitor e-mail communications passing through our network.

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

This email has been checked for viruses by Avast antivirus software. www.avast.com

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

43.

· Additional Email Attachments & Emails / Issue:

1. 43

lorraine32@blueyonder.co.uk_01.21.2015_RE MT3574694

21/01/2015

/ Page Numbers: 298,299,300

301,302,303,304,305,306

307,308

43.

Additional Email Attachments & Emails / Issue:

1. 43

lorraine32@blueyonder.co.uk_01.21.2015_RE MT3574694

21/01/2015

/ Page Numbers: 298,299,300

301,302,303,304,305,306

307,308

298,

From: Lorraine Cordell

Sent: 21 January 2015 22:51

To: 'Austin, Andrew'

Subject: RE: MT3574694

Attachments: S Cordell Cert._ KGM_ 2013-2014_Colour.pdf

Information we need.pdf

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

299,

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards Simon Cordell

From: Austin, Andrew [mailto:Andrew.Austin@canopius.com]

Sent: 21 January 2015 16:13

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

In the meantime, I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1806 | M 07469 147743 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 13:22

To: Austin, Andrew

file:///C:/Users/Alienware_PC/AppData/Local/Temp/ad3ceeed5576443cb0c61af3f3b...

Subject: RE: MT3574694

Dear Andrew

I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I believe there is a few missing.

The main one at this time I am worried about is the case where the vehicle was sized due to the police lying and me being found guilty at court you

300,

did have an email on the 30 November 2014 about what was needed, and I do have the court letter showing I was found guilty and about the appeal.

This data should have been given under the Subject access request under the Data Protection Act 1998 I put in, so was wondering what you can do about this and if you will need a new Subject access request under the Data Protection Act 1998 I have already sent 3 in so to do a 4th I do not feel I should need to do.

Regards

Simon Cordell

From: Austin, Andrew

mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 11:54

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the following: -

· Confirmation of the points you raised to the Financial Ombudsman when you verbally submitted your complaint and the outcome you are looking to achieve.

· Full details of the losses that you have incurred as a direct result of your complaint and full documentary evidence supporting this.

· Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including full documentary evidence supporting this.

Once I receive all of the above, I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14 advised the following: -

301,

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies are sent to you immediately.

I await your reply

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell

mailto: lorraine32@bluevonder.co.uk

Sent: 21 January 2015 11:31

To: Austin, Andrew

Cc: complaints@llovds.com

Subject: RE: MT3574694

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

But I also asked Kelly Tiller did the police tell her what tools was meant to be in my van, to which she said no. KGM was not even aware I had mechanics trade on my policy so if my mechanics tools had been in my van at the time my insurance would still have

302,

been cancelled which to me What was the point in having insurance?

From this point I have been asking for all information and putting data protection acts in which have not been dealt with and I have heard nothing from KGM.

I have been back and forward to court due to no insurance and in fact 4 cases I did not get any summons so was in fact found guilty as I did not know it was even going to court.

I have had points put on my driving licence for no reason and had to go back and forward to court many times when this should not have been the case.

Martin Jenkins at Broadsure Direct knows everything that has gone on as he was my main contact.

Once I get the appeal date for crown court, I will ask the court to summon the people at KGM to deal with this matter as they know I was insurance and did nothing wrong and the police lied. All I have asked for is the data so there will be no need to summons people this way I can send the section 9 witness statements over to the crown and the other information and this case should be dropped against me.

It just seemed that KGM does not want to do anything and give me the information I need to prove in fact I was insurance and the police lied to KGM to in fact make it that I was not insurance.

There is a lot more I could say about the insurance I had with KGM, but this insurance policy was my worst nightmare. It has messed my clean driving licence up and in fact got to the point I could not drive so could not work. Due to the fact, KGM could

303,

not send me the information over that was needed to prove I did have insurance.

If you need o can send over all the emails that has been sent back and forward to Broadsure who sent them to KGM.

My Mother Lorraine Cordell has also written many of the emails and is fine with dealing with this issue.

Regards Simon Cordell

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited

304,

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

305,

306,

RE: MT3574fpage on we need.pdf

From: Lorraine Cordell [lorraine32@blueyonder.co.uk]

Sent: 30 November 2014 14:47

To: ’Martin Jenkin’

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Hi Martin

The below section is what will be needed from KGM.

Section 9 witness statement from:

1. Jessica about the call that she took, from the police officer who called KGM after Simon Cordell was stopped on the 14/11/2013. This statement will include what was said on the phone call by the police officer and what Jessica said to the police officer this would also include what sort of tools the police officer said there was in the van. Any other information as to the date of the 14/11/2013 and after this date as to any dealing Jessica had with the stop on the 14/11/2013.

2. Copy of all phone recordings between the police officer, and Jessica on the date of 14/11/2013.

3. All phone recordings of any calls that were made, to KGM from Simon Cordell or Lorraine Cordell to try to stop his insurance policy being cancelled and to address the stop that was made on the 14/11/2013.

4. The phone recording of when Kelly Tiller had asked Simon Cordell to go to the police compound, and get someone from the compound to call Kelly Tiller about the list of tools that was meant to have been in the van when the police stopped Mr |Simon Cordell on the 14/11/2013. I believe Simon Cordell went to the police compound on the 26/11/2013 and this is where the manager of the compound and Simon Cordell spoke to called Kelly Tiller and confirmed there was in fact no tools in the van.

5. Copies of all emails that were sent from KGM to Broadsure and Broadsure to KGM with regard to the police stop of Simon Cordell on the 14/11/2013. This would include all emails of dates after the 14/11/2014 when Simon Cordell was trying to stop his insurance policy from being cancelled and was trying to address this matter of what the police had said about there being tools in his Van which was why the insurance policy was going to be cancelled.

· Section 9 witness statement from:

6. Kelly Tiller as to any dealing she had with the police stop on Simon Cordell on the 14/11/2013. This would include all dealing with Broadsure about this matter and any calls that was made to her by Simon Cordell and Lorraine Cordell, and any calls Kelly Tiller made about this matter about the cancellation of the policy and the stop by the police on the 14/11/2014 until this issue was addressed.

7. This would also include all details of the call that was made by the police compound to Kelly Tiller on the 26/11/2013 to prove there were no tools in the van. Which in turn stopped the cancelation of the insurance policy as I believe the reason for the cancellation was due to Kelly Tiller saying he had voided his insurance due to there being tools in the van.

8. Full details as to why the insurance policy was going to be cancelled and what Mr Simon Cordell was meant to have done wrong which would have in fact made his insurance policy void.

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

307,

Page 2 of 3

9. Full details as to why in the end the insurance policy was not cancelled and the reasons for not cancelling which was due to Mr Simon Cordell going to the police compound and the police compound confirming to Kelly Tiller over the phone there was in fact no tools in the van.

10. The reason why until Jan 2014 that Mr Simon Cordell’s insurance did not show up on the MID database.

11. Confirmation Simon Cordell did have insurance to drive on the 14/11/2014 and did not void his insurance in any way.

12. Why Kelly Tiller did not deal with all the data protection requests that had been submitted to KGM, under the data protection act 1998 subject access request, as if this had been done Simon Cordell would not be in the court system for this case.

Regards

Lorraine

From: Martin Jenkin mailto: martinjenkin@broadsuredirect.com

Sent: 28 November 2014 14:36

To: 'Lorraine Cordell'

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Lorraine,

I have spoken to the manager at KGM and he has advised Andy Austin is detailing with the case.

They have asked for a clear email for me to send to them of your requirements.

Please could you email what is required for me to forward on!

(unfortunately Kelly is on annual leave at present)

Regards

Martin Jenkin DDI 01843 598744

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

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Page 3 of 3

error, please reply to the sender as soon as possible and delete the message. Please note that we are able to, and reserve the right to, monitor e-mail communications passing through our network.

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

This email has been checked for viruses by Avast antivirus software. www.avast.com

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

44.

· Additional Email Attachments & Emails / Issue:

1. 44

lorraine32@blueyonder.co.uk_01.21.2015_RE MT3574694_002

21/01/2015

/ Page Numbers: 309,310,311,312

313,314,315,316,317,318

44.

Additional Email Attachments & Emails / Issue:

1. 44

lorraine32@blueyonder.co.uk_01.21.2015_RE MT3574694_002

21/01/2015

/ Page Numbers: 309,310,311,312

313,314,315,316,317,318

309,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 21 January 2015 11:31

To: andrew.austin@canopius.com

Cc: complaints@lloyds.com

Subject: RE: MT3574694

Attachments: RE_REF_00-COSX14MT07-ID_80

Open Attach Documents.pdf.

RE_ Simon Cordell.pdf.

Data-Protection-KGM.doc.

Kelly-TiNer-KGM.doc

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

310,

From this point I have been asking for all information and putting data protection acts in which have not been dealt with and I have heard nothing from KGM.

I have been back and forward to court due to no insurance and in fact 4 cases I did not get any summons so was in fact found guilty as I did not know it was even going to court.

I have had points put on my driving licence for no reason and had to go back and forward to court many times when this should not have been the case.

Martin Jenkins at Broadsure Direct knows everything that has gone on as he was my main contact.

It just seemed that KGM does not want to do anything and give me the information I need to prove in fact I was insurance and the police lied to KGM to in fact make it that I was not insurance.

If you need o can send over all the emails that has been sent back and forward to Broadsure who sent them to KGM.

My Mother Lorraine Cordell has also written many of the emails and is fine with dealing with this issue.

311,

Regards

Simon Cordell

312,

RE: MT3574694->RE_ REF_ 00-COSX14MT07-ID_80POpeniAtt°ch4Documents.pdf

From: Lorraine Cordell [lorraine32@blueyonder.co.uk]

Sent: 30 November 2014 14:47

To: ’Martin Jenkin’

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Hi Martin

The below section is what will be needed from KGM.

· Section 9 witness statement from:

2. Copy of all phone recordings between the police officer, and Jessica on the date of 14/11/2013.

· Section 9 witness statement from:

8. Full details as to why the insurance policy was going to be cancelled and what Mr Simon Cordell was meant to have done wrong which would have in fact made his insurance policy void.

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Page 2 of 3

10. The reason why until Jan 2014 that Mr Simon Cordell’s insurance did not show up on the MID database.

11. Confirmation Simon Cordell did have insurance to drive on the 14/11/2014 and did not void his insurance in any way.

Regards

Lorraine

From: Martin Jenkin

Mailto: martinjenkin@broadsuredirect.com

Sent: 28 November 2014 14:36

To: 'Lorraine Cordell'

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Lorraine,

I have spoken to the manager at KGM and he has advised Andy Austin is detailing with the case.

They have asked for a clear email for me to send to them of your requirements.

Please could you email what is required for me to forward on!

(unfortunately Kelly is on annual leave at present)

Regards

Martin Jenkin DDI 01843 598744

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

314,

Page 3 of 3

error, please reply to the sender as soon as possible and delete the message. Please note that we are able to, and reserve the right to, monitor e-mail communications passing through our network.

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

This email has been checked for viruses by Avast antivirus software. www.avast.com

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

315,

RE: MT3574694->Data-Protection-KGM.doc

From: Lorraine Cordell [lorraine32@blueyonder.co.uk]

Sent: 26 November 2013 15:46

To: 'Martin Jenkin'

Subject: RE: Simon Cordell

Attachments: Data-Protection-KGM.doc.

Kelly-Tiller-KGM.doc

Hello Martin,

Thank you for the phone call today to tell me I was still insured.

Could you please pass on the attached documents to Kelly Tiller at KGM one is a Subject access request under the Data Protection Act 1998.

The other letter is just to get Kelly Tiller to confirm by email I am in fact still insured so I have this in writing and also to found out why my van is still not showing up on the database.

Many Thanks

Simon Cordell

21/01/2015

316,

RE: MT3574694->Data-Protection-KGM.doc

Mr Simon Cordell 109 Burncroft Ave Enfield Middlesex EN3 7JQ 25/11/2013

KGM House 14 Eastwood Close London E18 1RZ

Dear Sir or Madam

Subject access request

Mr Simon Cordell 109 Burncroft Ave Enfield Middlesex EN3 7JQ

Please supply the information about me I am entitled to under the Data Protection Act 1998 relating to:

1. All data to prove that my Vehicles were on the database since my insurance was taken out.

2. Phone recording of the 14/11/2013 with the police officer and Jessica advising that Mr Simon Cordell was carrying tools in his vehicle.

4. And the reason why it still shows as of today’s date 25/11/2013 that my Van Reg CX52 JRZ still shows on the Mid data base as uninsured.

5. All phone calls made to Broadsure Direct and KGM since my policy started where the police have had to call to confirm I was in fact insured.

6. If there is any data that cannot be forwarding to me, please state this when forwarding me my data.

317,

If you need any more information from me, or a fee, please let me know as soon as possible.

It may be helpful for you to know that a request for information under the Data Protection Act 1998 should be responded to within 40 days.

Yours faithfully

Mr Simon Cordell

318,

RE: MT3574694->Kelly-Tiller-KGM.doc

Mr Simon Cordell 109 Burncroft Ave Enfield Middlesex EN3 7JQ 25/11/2013

KGM House 14 Eastwood Close London E18 1RZ

Dear Kelly Tiller

Would it please be possible to confirm by email that I am in fact still insured so I have this in writing by KGM.

Also can you please look into the reason that my Van CX52 JRZ is still showing up on the database as uninsured as of today’s date.

My Car MA57 LDY is now showing as insured.

Yours faithfully

Mr Simon Cordell

45.

· Additional Email Attachments & Emails / Issue:

1. 45

complaints@lloyds.com_01.22.2015_Notification Case No 80792014 - MT3574694_001

22/01/2015

/ Page Numbers: 319,320,321,322,323,324

325,326,327,328,329,330

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Additional Email Attachments & Emails / Issue:

1. 45

complaints@lloyds.com_01.22.2015_Notification Case No 80792014 - MT3574694_001

22/01/2015

/ Page Numbers: 319,320,321,322,323,324

325,326,327,328,329,330

319,

From: Complaints complaints@lloyds.com

Sent: 22 January 2015 12:08

To: lorraine32@blueyonder.co.uk'

Subject: Notification Case No 8079/2014 - MT3574694

Attachments: S Cordell Cert

KGM_ 2013-2014_Colour.pdf

Information we need.pdf

Dear Mr Cordell,

Thank you for your emails.

I note that you have been liaising with Canopius in regard to your complaint and from the correspondence we have on file that it is your intention to go to court.

Lloyd's complaints procedure is to offer policyholders the option for a review by Lloyd's, should they remain dissatisfied with the way in which their complaint has been handled. This is an independent review by a case officer at Lloyd's. However please note once a complaint becomes the subject of a court case Lloyd's can take no further action and we would have to cease our investigation.

Therefore, please can you confirm whether you are providing these emails for information only or whether you wish Lloyd's to review your case in place of potential court proceedings.

Kind regards Cheryl

Mrs Cheryl Shannon Case Officer Complaints Lloyd's

Telephone +44 (0)1634 39 5693 www.lloyds.com

SAVE PAPER - THINK BEFORE YOU PRINT

From: Lorraine Cordell

Mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 22:53

Cc: Complaints

Subject: FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

320,

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards Simon Cordell

From: Austin, Andrew

Mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 16:13

321,

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

In the meantime I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1806 | M 07469 147743 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell mailto: lorraine32@bluevonder.co.uk

Sent: 21 January 2015 13:22

To: Austin, Andrew

Subject: RE: MT3574694

Dear Andrew

I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I believe there is a few missing.

This data should have been given under the Subject access request under the Data Protection Act 1998 I put in, so was wondering what you can do about this and if you will need a new Subject access request under the Data Protection Act 1998 I have already sent 3 in so to do a 4th I do not feel I should need to do.

And now say to deal with this you need information from me. I can understand you want the information for the complaint that has been put in, but not the information I asked for to show I was in fact I was insured for an appeal that is ongoing. And in fact would not have been ongoing if the Subject access request under the Data Protection Act 1998 as I would not have been found guilty.

322,

Regards

Simon Cordell

From: Austin, Andrew mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 11:54

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the following: -

1. Confirmation of the points you raised to the Financial Ombudsman when you verbally submitted your complaint and the outcome you are looking to achieve.

2. Full details of the losses that you have incurred as a direct result of your complaint and full documentary evidence supporting this.

3. Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including full documentary evidence supporting this.

Once I receive all of the above, I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14 advised the following: -

Following our initial investigations we note that you submitted a subject access request to your Broker. Should you wish to proceed with this, please can you formally request this in writing to our Data Protection Officer at the address detailed at the foot of the letter including a cheque payable to KGM Insurance for the sum of £10.00. Alternatively, you may wish to wait until our full investigations have been finalised.

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies are sent to you immediately.

I await your reply

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell

Mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 11:31

To: Austin, Andrew

Subject: RE: MT3574694

323,

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

At these times lots of calls was both made to KMG and Broadsure to stop the cancelation of my insurance policy, I spoke to Kelly Tiller many times, but she believed the police and I had no say in the matter. The police was off duty so I could not speak to them and Kelly Tiller was saying unless I could prove I did not have any tools in my van then the insurance policy would be cancelled which was very unfair as I had done nothing wrong I knew I never had any tools.

324,

waited till Broadsure direct called me back and confirmed my insurance policy had not been cancelled then drove home.

From this point I have been asking for all information and putting data protection acts in which have not been dealt with and I have heard nothing from KGM.

I have been back and forward to court due to no insurance and in fact 4 cases I did not get any summons so was in fact found guilty as I did not know it was even going to court.

I have had points put on my driving licence for no reason and had to go back and forward to court many times when this should not have been the case.

Martin Jenkins at Broadsure Direct knows everything that has gone on as he was my main contact.

It just seemed that KGM does not want to do anything and give me the information I need to prove in fact I was insurance and the police lied to KGM to in fact make it that I was not insurance.

If you need o can send over all the emails that has been sent back and forward to Broadsure who sent them to KGM.

My Mother Lorraine Cordell has also written many of the emails and is fine with dealing with this issue.

Regards

Simon Cordell

325,

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

The information in this E-Mail and in any attachments is CONFIDENTIAL and may be privileged.

326,

If you are NOT the intended recipient, please destroy this message and notify the sender immediately. You should NOT retain, copy, or use this E-mail for any purpose, nor disclose all or any part of its contents to any other person or persons.

Any views expressed in this message are those of the individual sender, EXCEPT where the sender specifically states them to be the views of Lloyd's.

Lloyd's may monitor the content of E-mails sent and received via its network for viruses or unauthorised use and for other lawful business purposes.

Lloyd's is authorised under the Financial Services and Markets Act 2000

327,

328,

Notification Case No 8079/2014 - MT3574fpagfnfJri°fti0n we need.pdf

From: Lorraine Cordell [lorraine32@blueyonder.co.uk]

Sent: 30 November 2014 14:47

To: ’Martin Jenkin’

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Hi Martin

The below section is what will be needed from KGM.

· Section 9 witness statement from:

2. Copy of all phone recordings between the police officer, and Jessica on the date of 14/11/2013.

· Section 9 witness statement from:

8. Full details as to why the insurance policy was going to be cancelled and what Mr Simon Cordell was meant to have done wrong which would have in fact made his insurance policy void.

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

329,

Page 2 of 3

10. The reason why until Jan 2014 that Mr Simon Cordell’s insurance did not show up on the MID database.

11. Confirmation Simon Cordell did have insurance to drive on the 14/11/2014 and did not void his insurance in any way.

Regards

Lorraine

From: Martin Jenkin

Mailto: martinjenkin@broadsuredirect.com

Sent: 28 November 2014 14:36

To: 'Lorraine Cordell'

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents Lorraine,

I have spoken to the manager at KGM and he has advised Andy Austin is detailing with the case.

They have asked for a clear email for me to send to them of your requirements.

Please could you email what is required for me to forward on!

(unfortunately Kelly is on annual leave at present)

Regards

Martin Jenkin DDI 01843 598744

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

330,

Page 3 of 3

error, please reply to the sender as soon as possible and delete the message. Please note that we are able to, and reserve the right to, monitor e-mail communications passing through our network.

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

This email has been checked for viruses by Avast antivirus software. www.avast.com

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

46.

· Additional Email Attachments & Emails / Issue:

1. 46

lorraine32@blueyonder.co.uk_01.22.2015_RE Notification Case No 80792014 - MT3574694

22/01/2015

/ Page Numbers: 331,332,333,334,335,336

337,338,339,340,341,342

343

46.

Additional Email Attachments & Emails / Issue:

1. 46

lorraine32@blueyonder.co.uk_01.22.2015_RE Notification Case No 80792014 - MT3574694

22/01/2015

/ Page Numbers: 331,332,333,334,335,336

337,338,339,340,341,342

343

331,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 22 January 2015 15:55

Cc: complaints@lloyds.com

Subject: RE: Notification Case No 8079/2014 -

Attachments: MT3574694 Information we need.pdf

Dear Andrew

Please see the below email from Mrs Cheryl Shannon, Case Officer, Complaints, Lloyd’s, and my reply.

I said to her I am willing to give you 7 days to get the information, we have been asking for to clear my son's name at court. Please see attached for information we need.

Regards Lorraine Cordell

From: Complaints mailto: complaints@lloyds.com

Sent: 22 January 2015 15:04

To: 'Lorraine Cordell'

Subject: Notification Case No 8079/2014 - MT3574694

Dear Mrs Cordell,

Thank you for your email and for speaking to me this afternoon.

with the Subject Access Request and call recordings that we will not escalate your complaint to a Lloyd's

Kind regards Cheryl

Just to clarify our conversation, you wish to allow KGM 7 days to supply you as requested by you.

You wish to continue to copy us in correspondence for our records only and review unless you instruct us to.

Mrs Cheryl Shannon Case Officer Complaints Lloyd's

Telephone +44 (0)1634 39 5693 www.lloyds.com

SAVE PAPER - THINK BEFORE YOU PRINT

From: Lorraine Cordell

Mailto: lorraine32@blueyonder.co.uk

Sent: 22 January 2015 14:10

To: Complaints

Subject: RE: Notification Case No 8079/2014 - MT3574694

Dear Mrs Cheryl Shannon

332,

Thank you for the email it is not my intention to go to court yet.

But due to the mess up with my insurance from KGM my driving licence has been very badly damaged, and I have suffered due to the insurance I had with KGM not showing up on the Police MID database. This in turn made me keep getting pulled by the police on the weekdays it was not so bad as I always had to carry my insurance policy and showed the police and they called my insurance company. But at the weekends due to the insurance company being closed the police could not confirm I had insurance so my vehicles were sized which in turn I suffered with the cost to take my vehicles out of the police compound and wasted my time having to go to the compound when there should have been no need. Also it caused me problems getting home after the police sized my vehicles. I am out of pocket of around £1700.00 just for the cost to get my vehicles out of the compound this is without everything else that has led on due to it showing I was not insured.

I have had to go to a number of court cases just to prove I had insurance and then there have been cases where I have had no summons from the police so could not file I was pleading not guilty so they found me guilty when I did not even know there was a court case going ahead.

This has put points on my driving licence and fines, and I have been banned from driving. I have had to spend my time to get the cases reopened once I knew about them also.

In addition, there was one case when the police lied to my insurance company that I had tools in my van which I did not. Which I had to spend more of my time to prove to KGM that in fact there was no tools in my van as my insurance was getting cancelled for no good reason. I done this by way of having to go to the police compound as when any vehicle is impounded, they have list everything that was in the vehicle. When I got to the police compound I spoke to a manager who confirmed there were no tools, and a telephone call was made to Kelly Tiller at KGM and she spoke to the manager and he confirmed to her there was no tools when the van was taken into the police compound or when it was removed from the police compound.

I knew this case would go to court as the police office had in fact tried to make my insurance void, so I put in Subject access request under the Data Protection Act 1998 to be able to get the information I knew I would need. KGM done nothing about this I did not get one reply from putting 3 Subject access requests under the Data Protection Act 1998 this was going back to Nov 2013. this case was heard at court and due to not having the information I needed to prove the police office was not telling the truth I was found guilty and disqualified from driving for 6 months due to repeat offending of no insurance. I have appealed this as I was insured but need the data which KGM hold to prove this, but they will not give me it. This case is due to go to the crown court I have not got a date yet but if I can get the information to the CPS it will not need to go to appeal. I have asked KGM again in Nov 2014 for the information and written what would be needed just for this case, and they still have not sent it and I being asked for information.

ATM as it stands KGM have failed to comply with 3 Subject access requests under the Data Protection Act 1998 and follow the correct protocol for acting on a Subject access request under the Data Protection Act 1998.

All this is having a huge impact on my life not being able to drive due to points on my driving licence which in fact was clean now I have such a mess to sort out just to get all of this sorted when I was in fact insured and had paid for my insurance and have done nothing wrong.

Yes, I am very upset over all of this and KGM is not helping I have been asking and asking and getting nowhere I should not be going through this. Yes I do want my money back I have lost but right now I want these court cases to be dealt with and for my driving licence to go back to being clean with no points this is the most important part for me but KGM does not seem to understand this and this is upsetting me even more, the insurance I took out with KGM has turned into a nightmare and I don't know when this is going to end and they are going to deal with this matter so I can clear my name with DVLA and the courts.

I am forwarding you all the emails I am sending so you can see what is going on and keep updated. As you can see, I am not getting very far with the information I need to clear my name with the courts and DVLA. If KGM fail to comply with the Subject access request under the Data Protection Act 1998 and give me the information I need within 7 days I will be putting it in your hands to deal with all of the matters as this has been going on long enough.

333,

Regards

Simon Cordell

From: Complaints

mailto: complaints@llovds.com

Sent: 22 January 2015 12:08

Subject: Notification Case No 8079/2014 - MT3574694

Dear Mr Cordell,

Thank you for your emails.

I note that you have been liaising with Canopius in regard to your complaint and from the correspondence we have on file that it is your intention to go to court.

Therefore, please can you confirm whether you are providing these emails for information only or whether you wish Lloyd's to review your case in place of potential court proceedings.

Kind regards Cheryl

Mrs Cheryl Shannon Case Officer Complaints Lloyd's

Telephone +44 (0)1634 39 5693 www.lloyds.com

SAVE PAPER - THINK BEFORE YOU PRINT

From: Lorraine Cordell

mailto: lorraine32@bluevonder.co.uk

Sent: 21 January 2015 22:53

Cc: Complaints Subject: FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

334,

believed the police until I went to the police compound and spoke to the manager there where he spoke to Kelly Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I have all the emails to prove this.

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards

Simon Cordell

335,

From: Austin, Andrew

mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 16:13

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

In the meantime I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1806 | M 07469 147743 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell mailto: lorraine32@bluevonder.co.uk

Sent: 21 January 2015 13:22

To: Austin, Andrew

Subject: RE: MT3574694

Dear Andrew

I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I believe there is a few missing.

This data should have been given under the Subject access request under the Data Protection Act 1998 I put in, so was wondering what you can do about this and if you will need a new Subject access request under the Data Protection Act 1998 I have already sent 3 in so to do a 4th I do not feel I should need to do.

And now say to deal with this you need information from me. I can understand you want the information for the complaint that has been put in, but not the information I asked for to show I was in fact I was insured for an appeal that is ongoing. And in fact would not have been ongoing if the Subject access request under the Data Protection Act 1998 as I would not have been found guilty.

336,

Regards

Simon Cordell

From: Austin, Andrew mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 11:54

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the following: -

Confirmation of the points you raised to the Financial Ombudsman when you verbally submitted your complaint and the outcome you are looking to achieve.

Full details of the losses that you have incurred as a direct result of your complaint and full documentary evidence supporting this.

Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including full documentary evidence supporting this.

Once I receive all of the above, I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14 advised the following: -

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies are sent to you immediately.

I await your reply

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell mailto: lorraine32@bluevonder.co.uk

Sent: 21 January 2015 11:31

To: Austin, Andrew

337,

Subject: RE: MT3574694

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

At this point Kelly tiller believed me and said the policy would not be cancelled. But on my way back from the compound driving

338,

my phone ring and I stopped to pick it up and it was Broadsure direct saying my policy had in fact been cancelled I was very upset at this and told them what had happened, I was asked to hold on they was called KGM back and would call me right back. I waited till Broadsure direct called me back and confirmed my insurance policy had not been cancelled then drove home.

From this point I have been asking for all information and putting data protection acts in which have not been dealt with and I have heard nothing from KGM.

I have been back and forward to court due to no insurance and in fact 4 cases I did not get any summons so was in fact found guilty as I did not know it was even going to court.

I have had points put on my driving licence for no reason and had to go back and forward to court many times when this should not have been the case.

Martin Jenkins at Broadsure Direct knows everything that has gone on as he was my main contact.

It just seemed that KGM does not want to do anything and give me the information I need to prove in fact I was insurance and the police lied to KGM to in fact make it that I was not insurance.

If you need o can send over all the emails that has been sent back and forward to Broadsure who sent them to KGM.

My Mother Lorraine Cordell has also written many of the emails and is fine with dealing with this issue.

Regards

Simon Cordell

339,

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited

340,

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

The information in this E-Mail and in any attachments is CONFIDENTIAL and may be privileged.

Any views expressed in this message are those of the individual sender, EXCEPT where the sender specifically states them to be the views of Lloyd's.

Lloyd's may monitor the content of E-mails sent and received via its network for viruses or unauthorised use and for other lawful business purposes.

Lloyd's is authorised under the Financial Services and Markets Act 2000

The information in this E-Mail and in any attachments is CONFIDENTIAL and may be privileged.

Any views expressed in this message are those of the individual sender, EXCEPT where the sender specifically states them to be the views of Lloyd's.

Lloyd's may monitor the content of E-mails sent and received via its network for viruses or unauthorised use and for other lawful business purposes.

Lloyd's is authorised under the Financial Services and Markets Act 2000

341,

RE: Notification Case No 8079/2014 - MT3574fp9agfnfJri°fti0n we need.pdf

From: Lorraine Cordell [lorraine32@blueyonder.co.uk]

Sent: 30 November 2014 14:47

To: ’Martin Jenkin’

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Hi Martin

The below section is what will be needed from KGM.

Section 9 witness statement from:

2. Copy of all phone recordings between the police officer, and Jessica on the date of 14/11/2013.

Section 9 witness statement from:

8. Full details as to why the insurance policy was going to be cancelled and what Mr Simon Cordell was meant to have done wrong which would have in fact made his insurance policy void.

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

342,

Page 2 of 3

· The reason why until Jan 2014 that Mr Simon Cordell’s insurance did not show up on the MID database.

· Confirmation Simon Cordell did have insurance to drive on the 14/11/2014 and did not void his insurance in any way.

Regards

Lorraine

From: Martin Jenkin [mailto: martinjenkin@broadsuredirect.com]

Sent: 28 November 2014 14:36

To: 'Lorraine Cordell'

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Lorraine,

I have spoken to the manager at KGM and he has advised Andy Austin is detailing with the case.

They have asked for a clear email for me to send to them of your requirements.

Please could you email what is required for me to forward on!

(unfortunately Kelly is on annual leave at present)

Regards

Martin Jenkin DDI 01843 598744

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

343,

Page 3 of 3

error, please reply to the sender as soon as possible and delete the message. Please note that we are able to, and reserve the right to, monitor e-mail communications passing through our network.

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

This email has been checked for viruses by Avast antivirus software. www.avast.com

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

47.

· Additional Email Attachments & Emails / Issue:

1. 47

Peter.Wood@canopius.com_01.23.2015_FW FW MT3574694

23/01/2015

/ Page Numbers: 344,345,346,347,348

349,350,351,352,353,354

355,356,357,358,359,360

47.

Additional Email Attachments & Emails / Issue:

1. 47

Peter.Wood@canopius.com_01.23.2015_FW FW MT3574694

23/01/2015

/ Page Numbers: 344,345,346,347,348

349,350,351,352,353,354

355,356,357,358,359,360

344,

From: Wood, Peter <Peter.Wood@canopius.com>

Sent: 23 January 2015 17:19

To: Lorraine Cordell

Subject: FW: FW: MT3574694

Attachments: S Cordell Cert._ KGM_ 2013-2014_Colour.pdf

Information we need.pdf

Dear Mr Cordell,

Unfortunately Andy has been called away due to a family emergency, in his absence I have picked this matter up.

The first order of business to my mind is dealing with the Court case, can you confirm when the date has been set for the hearing please? My thought is that we provide a Letter of Indemnity that basically confirms that you had a valid policy in force between said dates and on what vehicles, this should satisfy the Courts but if they need anything else we will be happy to assist, just let me know what you require.

I understand you were stopped several times and had vehicles seized, you are in the process of obtaining evidence of these vehicle seizures and the costs incurred by you as a result for us to consider compensation. When you have gathered this please forward the evidence to us as soon as possible.

There is also the matter of your Data Subject Access Request. I have spent some time today tracking down recorded calls and various communications and hove notified our Data Protection Officer of your request. I can see that you have made a request, any request should correctly be sent on for the attention of the Data Protection Officer along with a £10 fee. Your request was addressed generally to KGM with no fee and it would appear not actioned. The underwriter dealing with your request should have asked immediately for the fee payment and escalated your request accordingly. This was not done for which I must apologise, as a result we will waive the fee requirement and I would confirm this is now in hand.

We have yet to issue a final response to your complaint and I would assure you we will do this as soon as we have received your response to the above points.

Regards

Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Andrew.Austin@canopius.com

Subject: FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

Yes, we do want full discloser so this mater can be sorted out by the court

345,

and I can send the information over to the CPS for the case of the 14/11/2013 where the police officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the trade section and Jessica know fully what went on and it was Jessica that took the phone call from the police officer. After this I believe Kelly Tiller took over dealing with my policy and she was the one that had the say to cancel my policy and she was the one that believed the police until I went to the police compound and spoke to the manager there where he spoke to Kelly Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I have all the emails to prove this.

346,

vehicles, and everything else I have had to deal with the courts when in fact I had done nothing wrong.

I have tried to deal with this for months and months without going to the ombudsman and KGM has taken no notice, it has taken me to go to the ombudsman for KGM to take any notice and I don't feel anyone would be happy with the this sort of service from KGM let alone any company doing this and causing someone so much suffering.

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards

Simon Cordell

From: Austin, Andrew [mailto:Andrew.Austin@canopius.com]

Sent: 21 January 2015 16:13

To: 'Lorraine Cordell'

347,

Cc: complaints@lloyds.com

Subject: RE: MT3574694

Dear Mr Cordell,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

In the meantime I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1806 | M 07469 147743 | <http://www.kgminsurance.co.uk/> www.kgminsurance.co.uk | <http://www.canopius.com/> www.canopius.com

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 21 January 2015 13:22

To: Austin, Andrew

Subject: RE: MT3574694

Dear Andrew

348,

I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I believe there is a few missing.

This data should have been given under the Subject access request under the Data Protection Act 1998 I put in, so was wondering what you can do about this and if you will need a new Subject access request under the Data Protection Act 1998 I have already sent 3 in so to do a 4th I do not feel I should need to do.

KGM have in fact not followed the protocol for the Subject access request under the Data Protection Act 1998 which has been put in 3 times already to KGM, I will be addressing this with the Information Commissioner's Office as I do not see any reason you would have to stop the information I have asked for under this act to prove I was not in fact guilty of no insurance.

And now say to deal with this you need information from me. I can understand you want the information for the complaint that has been put in, but not the information I asked for to show I was in fact I was insured for an appeal that is ongoing. And in fact would not have been ongoing if the Subject access request under the Data Protection Act 1998 as I would not have been found guilty.

Regards

349,

Simon Cordell

From: Austin, Andrew [mailto:Andrew.Austin@canopius.com]

Sent: 21 January 2015 11:54

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell

Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the following: -

· Confirmation of the points you raised to the Financial Ombudsman

when you verbally submitted your complaint and the outcome you are looking to achieve.

· Full details of the losses that you have incurred as a direct result of your complaint and full documentary evidence supporting this.

· Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including full documentary evidence supporting this.

Once I receive all of the above, I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14 advised the following: -

Following our initial investigations we note that you submitted a subject

350,

access request to your Broker. Should you wish to proceed with this, please can you formally request this in writing to our Data Protection Officer at the address detailed at the foot of the letter including a cheque payable to KGM Insurance for the sum of £10.00. Alternatively, you may wish to wait until our full investigations have been finalised.

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies are sent to you immediately.

I await your reply

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 21 January 2015 11:31

To: Austin, Andrew

Subject: RE: MT3574694

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

351,

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

I then spoke to a wonderful operator at the police when I called told her what had gone on and was told by her to go to the police compound as when

352,

any vehicles are taken there they have to do a full list of items that are in the vehicles as they are in fact legible if something goes missing. Over that weekend I sent emails to the compound and forwarded them to Broadsure as my insurance was due to be cancelled on the Monday. On Monday I got an email from Broadsure direct asking me to go to the compound as Kelly Tiller had no luck getting a reply from them also, and once there to call Kelly Tiller due to the time on the Monday I got the email it would have been too late to go the compound and get a call to Kelly Tiller as she would have ended work for that day so I sent an email saying I would be going there early the next morning.

From this point I have been asking for all information and putting data protection acts in which have not been dealt with and I have heard nothing from KGM.

I have been back and forward to court due to no insurance and in fact 4 cases I did not get any summons so was in fact found guilty as I did not know it was even going to court.

I have had points put on my driving licence for no reason and had to go back and forward to court many times when this should not have been the case.

353,

information and again heard nothing. These matters need to be addressed as I am suffering due to all of this.

Martin Jenkins at Broadsure Direct knows everything that has gone on as he was my main contact.

It just seemed that KGM does not want to do anything and give me the information I need to prove in fact I was insurance and the police lied to KGM to in fact make it that I was not insurance.

Due to the fact, KGM could not send me the information over that was needed to prove I did have insurance.

If you need o can send over all the emails that has been sent back and forward to Broadsure who sent them to KGM.

354,

My Mother Lorraine Cordell has also written many of the emails and is fine with dealing with this issue.

Regards

Simon Cordell

355,

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Managing Agents Limited | registered number 01514453 | Authorised

by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority

Canopius Underwriting Limited | registered number 02473672 | appointed

representative of Canopius Managing Agents Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius

Managing Agents Limited

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Managing Agents Limited | registered number 01514453 | Authorised

by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority

Canopius Underwriting Limited | registered number 02473672 | appointed

representative of Canopius Managing Agents Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius

Managing Agents Limited

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents

356,

Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

357,

358,

FW: FW: MT35746 - On we need.pdf

From: Lorraine Cordell

Sent: 30 November 2014 14:47

To: ’Martin Jenkin’

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents

Hi Martin

The below section is what will be needed from KGM.

Section 9 witness statement from:

2. Copy of all phone recordings between the police officer, and Jessica on the date of 14/11/2013.

Section 9 witness statement from:

8. Full details as to why the insurance policy was going to be cancelled and what Mr Simon Cordell was meant to have done wrong which would have in fact made his insurance policy void.

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

359,

Page 2 of 3

· The reason why until Jan 2014 that Mr Simon Cordell’s insurance did not show up on the MID database.

· Confirmation Simon Cordell did have insurance to drive on the 14/11/2014 and did not void his insurance in any way.

Regards

Lorraine

From: Martin Jenkin

mailto: martinjenkin@broadsuredirect.com

Sent: 28 November 2014 14:36

To: 'Lorraine Cordell'

Subject: RE: REF: 00-COSX14MT07-ID<80> Open Attach Documents Lorraine,

I have spoken to the manager at KGM and he has advised Andy Austin is detailing with the case.

They have asked for a clear email for me to send to them of your requirements.

Please could you email what is required for me to forward on!

(unfortunately, Kelly is on annual leave at present)

Regards

Martin Jenkin DDI 01843 598744

Broadsure Direct - Telephone number: 01843 594477 - Fax Number: 01843 594488

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

360,

Page 3 of 3

error, please reply to the sender as soon as possible and delete the message. Please note that we are able to, and reserve the right to, monitor e-mail communications passing through our network.

Broadsure Direct Is Authorised and regulated by the Financial Conduct Authority.

This email has been checked for viruses by Avast antivirus software. www.avast.com

file:///C:/Users/Alienware_PC/AppData/Local/Temp/3815cbf28add435d9773bab08ca... 21/01/2015

48.

· Additional Email Attachments & Emails / Issue:

1. 48

Peter.Wood@canopius.com_01.30.2015_RE MT3574694 Simon Cordell

30/01/2015

/ Page Numbers: 361,362,363,364,365,366

367,368,369,370,371,372

373,374,375,376,377,378

379,380,381,382,383,384

385

48.

Additional Email Attachments & Emails / Issue:

1. 48

Peter.Wood@canopius.com_01.30.2015_RE MT3574694 Simon Cordell

30/01/2015

/ Page Numbers: 361,362,363,364,365,366

367,368,369,370,371,372

373,374,375,376,377,378

379,380,381,382,383,384

385

361,

From: Wood, Peter <Peter.Wood@canopius.com>

Sent: 30 January 2015 17:02

To: Lorraine Cordell

Cc: Austin, Andrew; Donovan, Paul

Subject: Simon Cordell

Attachments: RE: MT3574694

Dear Simon,

S Cordell 300115.pdf; s Cordell call from police 141113.wma; Van-reciept-10-11-2013.jpg; MR SIMON CORDELL - CX52 JRZ (28.9 KB); 26_H_2013_13_53_KellyTiller Kelly call to compound.wav

Please find attached the following -

· Recording of the original call made by the Police officer to KGM in which he advised that there were tools in your van.

· Recording of the call between Kelly Tiller and the Police compound in which Kelly was advised that there were no tools in the vehicle.

· Receipt showing purchase of the van.

· E-Mail from Gareth Mullet from the compound confirming that there was nothing on the seizure notice to indicate that there were any tools removed from the vehicle or in the vehicle in the compound.

· Letter of Indemnity for the CPS/Courts.

I believe these are the relevant items you were after and hope this will assist you to resolve the court matters. If you need anything else please let me know, or in my absence Andy Austin.

Paul Donovan will respond separately in respect of your data request but hopefully the attached will meet your requirements. As soon as I receive documentation from you to support costs incurred, I can consider our response on compensation.

No doubt I will hear from you shortly, in the meantime have a good weekend.

Regards Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 27 January 2015 11:14

To: Wood, Peter

Cc: Austin, Andrew; complaints@lloyds.com

Subject: RE: MT3574694 Simon Cordell

Dear Peter

Yes please could you send the tapes out and the Letter of Indemnity I would be most grateful as I think this would cover the courts and would like to get the information to them as soon as possible to the court and CPS.

As for the other information that is acceptable, as I not sure how long it will take the police compound to send me over the information, I will need to send to you they do take their time.

362,

I am just happy this matter is getting address as said the most worrying thing was the court case and this is the information I needed. I hope you have a great time on leave.

I look forward to hearing from you and will pass the information over from the police compound as soon as I have it.

Regards

Simon

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 27 January 2015 10:05

To: Lorraine Cordell

Cc: Austin, Andrew

Subject: Re: MT3574694 Simon Cordell

Dear Simon,

I spent some time last Friday tracking down a number of calls and did find the original call that the Police made to Jessica and the calls Kelly made to the Compound so we can provide these and it sounds like these are the important calls from the CPS and Courts viewpoint. I will pass these over to our Data Protection Officer of course but will ask if its ok for me to release them to you in the meantime before he does his official response.

I think we should also do the Letter of Indemnity and will send this across to you in the next few days, there’s no reason why you can't send this across now and it can do no harm.

I'm conscious we have not done a formal final response yet to your complaint, I intend to do this as soon as we receive full details of the recovery costs you incurred and can make a decision on compensation, I trust that’s acceptable.

If you need anything else or have any questions in the meantime, please do not hesitate to contact us.

I am keeping Andy in the loop as I am due to go on leave from 12/2/15 - 8/3/15 so he will need to pick up any issues that may arise during that time.

We will be in touch shortly and await details from you as above in due course.

King Regards Mr Peter Wood

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Date: 26 January 2015 23:10:04 GMT

To: Wood, Peter <Peter.Wood@canopius.com>

Cc: complaints@lloyds.com <complaints@lloyds.com>

Subject: Re: MT3574694 Simon Cordell

Dear Peter Wood

Thank you for picking this up and taking the time to deal with this matter.

363,

The date of the appeal I do not have yet.

I are waiting for this but the court and CPS said if I get the information needed before the court date then it could be sent to the court who found me guilty and the CPS and this would be linked to the case and addressed. In addition, there should be no need for the appeal court case.

I am trying to do this so that a next day is not got to be wasted of my time in court and getting to and from the court.

The day that the police officer pulled me and told KGM that I had tools in my van, which the police officer lied, and the police officer has said this in court so lied to the judge is 14/11/2013.

I think due to what the police officer said in court the CPS and judge would like to know the facts and what the police officer said on that phone call to KGM. In addition, when KGM spoke to the manager at the police compound and found out in fact there was not tools, I think the reason for this is the police officer committed perjury in the court.

That is why they asked me to get proof that my insurance was not void, section 9 witness statements as to what the police officer told KGM on the phone to try to void my insurance, In addition, the facts how KGM found out I had in fact done nothing wrong and my insurance should not be cancelled.

However, if you think a Letter of Indemnity would sort this matter out then if this could be done I would be very grateful, but could you include in the letter only reason this has come about is due to what the police officer told KGM about the tools being in the van. In addition, this is the reason KGM told the police officer that I would not then be covered by the insurance policy I had in force with them.

This should cover it I hope as I really did nothing wrong and Kelly Tiller knows the police officer lied to get my insurance cancelled as she spoke to the police compound and they told her there was no tools.

The vehicle registration I was driving on the 14/11/2010 was CX52JRZ, this registration was included on my insurance. So should have shown on the database along with my car. However, none showed up as being insured on the MID database, this is what has caused me all the problems with the police.

As already aware yes, I was stopped around 8 or 9 times and had vehicles seized.

I do have some of the some of them here already like do have the receipt what I paid to get the vehicle out of the compound for the 14/11/2013 case I picked that up on the 16/11/2013.

I have the ones for the 08/04/2013, 29/10/2013, 16/11/2013, 03/01/2014 I just need to get the receipts for the other dates and also something that shows they was all sized due to no insurance from the police compound.

As for the Data Subject Access Request, I am most grateful that this is being addressed. If I had known a fee was, needed I would have paid that right away, but due to no one getting back to me about the ones that were put in, I did not know a fee was needed.

Regards

Simon Cordell

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 23 January 2015 17:19

To: Lorraine Cordell

Subject: FW: FW: MT3574694

364,

Dear Mr Cordell,

Unfortunately Andy has been called away due to a family emergency, in his absence I have picked this matter up.

We have yet to issue a final response to your complaint and I would assure you we will do this as soon as we have received your response to the above points.

Regards

Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell <lorraine32@blueyonder. co.uk>

To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>

Subject: FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

Yes, we do want full discloser so this mater can be sorted out by the court

365,

We can deal with everything else once I get all the data scanned as there is

366,

really a lot and it was all due to KGM not sorting out why my insurance was not showing on the MID database. The seizers alone have left me out of pocket by around £1700.00. That is without all the days I have not been able to work due to my driving licence being messed up and showing points for no insurance. All the time going back and forward to the compound to collect my vehicles, and everything else I have had to deal with the courts when in fact I had done nothing wrong.

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards

367,

Simon Cordell

From: Austin, Andrew mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 16:13

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

In the meantime I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

368,

D +44 (0) 20 8530 1806 | M 07469 147743 | <http://www.kgminsurance.co.uk/> www.kgminsurance.co.uk | <http://www.canopius.com/> www.canopius.com

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 13:22

To: Austin, Andrew

Cc: complaints@.llovds.com

Subject: RE: MT3574694

Dear Andrew

I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I believe there is a few missing.

This data should have been given under the Subject access request under the Data Protection Act 1998 I put in, so was wondering what you can do about this and if you will need a new Subject access request under the Data Protection Act 1998 I have already sent 3 in so to do a 4th I do not feel I should need to do.

369,

And now say to deal with this you need information from me. I can understand you want the information for the complaint that has been put in, but not the information I asked for to show I was in fact I was insured for an appeal that is ongoing. And in fact would not have been ongoing if the Subject access request under the Data Protection Act 1998 as I would not have been found guilty.

Regards

Simon Cordell

From: Austin, Andrew mailto: Andrew.Austin@canopius.com

Sent: 21 January 2015 11:54

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell

Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the following: -

370,

1. Confirmation of the points you raised to the Financial Ombudsman

when you verbally submitted your complaint and the outcome you are looking to achieve.

2. Full details of the losses that you have incurred as a direct result of your complaint and full documentary evidence supporting this.

3. Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including full documentary evidence supporting this.

Once I receive all of the above, I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14 advised the following: -

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies are sent to you immediately.

I await your reply

Andrew Austin

371,

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 11:31

To: Austin, Andrew

Subject: RE: MT3574694

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

372,

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

I went the next day and asked to speak to the manager of the compound who in

373,

fact looked up my van and said nothing was in there, there was not tools I called Kelly Tiller and the manager of the compound spoke to her and confirmed there was nothing in the van when it was taken there by police and that I had put thing in the van when I had taken it out of the compound.

From this point I have been asking for all information and putting data protection acts in which have not been dealt with and I have heard nothing from KGM.

I have been back and forward to court due to no insurance and in fact 4 cases I did not get any summons so was in fact found guilty as I did not know it was even going to court.

I have had points put on my driving licence for no reason and had to go back and forward to court many times when this should not have been the case.

Martin Jenkins at Broadsure Direct knows everything that has gone on as he was my main contact.

374,

It just seemed that KGM does not want to do anything and give me the information I need to prove in fact I was insurance and the police lied to KGM to in fact make it that I was not insurance.

Due to the fact, KGM could not send me the information over that was needed to prove I did have insurance.

If you need o can send over all the emails that has been sent back and forward to Broadsure who sent them to KGM.

My Mother Lorraine Cordell has also written many of the emails and is fine with dealing with this issue.

375,

Regards

Simon Cordell

376,

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Managing Agents Limited | registered number 01514453 | Authorised

by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority

Canopius Underwriting Limited | registered number 02473672 | appointed

representative of Canopius Managing Agents Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius

Managing Agents Limited

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Managing Agents Limited | registered number 01514453 | Authorised

by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority

Canopius Underwriting Limited | registered number 02473672 | appointed

representative of Canopius Managing Agents Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius

Managing Agents Limited

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

The information in this e-mail and in any attachments is CONFIDENTIAL. If you are not the intended recipient, please destroy

377,

this message and notify the sender immediately. Canopius may monitor the content of e-mails sent and received via its network for viruses, unauthorised use, or other lawful business purposes. E-mail sent for and on behalf of a member of Canopius Group, which includes:

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Canopius Managing Agents Limited Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

378,

379,

380,

381,

Blank page!

380,

RE: MT3574694 Simon Cordell-> MR SIMON CORDELL - CX52 JRZ (28.9 KB).msg

From: MT Underwriting [MT.Underwriting@canopius.com]

To: Gramlick, Les

Sent: 04 December 2014 15:34:12

Subject: FW: MR SIMON CORDELL - CX52 JRZ

Kelly Tiller

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9116 |

F +44 (0) 20 8530 1841

VresCharlton@met.pnn.police.uk

From: GARETH.Mullett@met.pnn.police.uk [mailto:GARETH.Mullett@met.pnn.police.uk] On Behalf Of VresCharlton@met.pnn.police.uk

Sent: 26 November 2013 14:10

To: Tiller, Kelly

Subject: RE: MR SIMON CORDELL - CX52 JRZ

Kelly,

I have looked at the seizure notice nothing was taken at the roadside and nothing was registered as left in the vehicle Regards Gareth

From: Tiller, Kelly [mailto: Kelly.Tiller@canopius.com

Sent: 25 November 2013 16:28

To: VRES Mailbox - Charlton

Subject: RE: MR SIMON CORDELL - CX52 JRZ

I have been told by the police that you do a report on all items that was in the vehicle at the time it was ceased. Can I have a copy of this report please?

Kind regards Kelly Tiller

From: Sarah.Williams6@met.pnn.police.uk [mailto: Sarah.Williams6@met.pnn.police.uk On Behalf Of

Sent: 25 November 2013 16:26

To: Tiller, Kelly

Subject: RE: MR SIMON CORDELL - CX52 JRZ

We have no record what was in the vehicle, we do not touch the vehicles contents.

Regards

F S Williams

382,

RE: MT3574694 Simon Cordell-> MR SIMON CORDELL - CX52 JRZ (28.9 KB).msg

From: Tiller, Kelly mailto: Kelly.Tiller@canopius.com

Sent: 25 November 2013 10:55

To: VRES Mailbox - Charlton

Subject: MR SIMON CORDELL - CX52 JRZ

Morning,

I need some assistance with regards to the above. We ensure Mr Simon Cordell and I need a copy of the report of the items that was in his vehicle at the time it was ceased.

We are due to cancel his policy @ noon today.

Your urgent advises are awaited.

Kind regards

Kelly Tiller

Fleet Underwriting | KGM Motor Insurance - Member of the Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1818 |

F +44 (0) 20 8530 1841

enquiries@cps.gsi.gov.uk>

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Managing Agents Limited | registered number 01514453 | Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Syndicate 260 which is managed by Canopius Managing Agents Limited

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Consider our environment - please do not print this email unless absolutely necessary.

383,

RE: MT3574694 Simon Cordell-> MR SIMON CORDELL - CX52 JRZ (28.9 KB).msg

system. To avoid incurring legal liabilities, you must not distribute or copy the information in this email without the permission of the sender. MPS communication systems are monitored to the extent permitted by law. Consequently, any email and/or attachments may be read by monitoring staff. Only specified personnel are authorised to conclude any binding agreement on behalf of the MPS by email. The MPS accepts no responsibility for unauthorised agreements reached with other employees or agents. The security of this email and any attachments cannot be guaranteed. Email messages are routinely scanned but malicious software infection and corruption of content can still occur during transmission over the Internet. Any views or opinions expressed in this communication are solely those of the author and do not necessarily represent those of the Metropolitan Police Service (MPS).

Confidentiality Caution

Canopius Holdings UK Limited | registered number 04818520

Canopius Underwriting Limited | registered number 02473672 | appointed representative of Canopius Managing Agents Limited

Canopius Services Limited | registered number 02733994

KGM Motor Insurance is a brand name for business written by Syndicate 260 which is managed by Canopius Managing Agents Limited

Registered office: Gallery 9, One Lime Street, London, EC3M 7HA | Registered in England and Wales

Consider our environment - please do not print this email unless absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to copyright and/or legal privilege and are intended solely for the use of the intended recipient. If you have received this email in error, please notify the sender and delete it from your system. To avoid incurring legal liabilities, you must not distribute or copy the information in this email without the permission of the sender. MPS communication systems are monitored to the extent permitted by law. Consequently, any email and/or attachments may be read by monitoring staff. Only specified personnel are authorised to conclude any binding agreement on behalf of the MPS by email. The MPS accepts no responsibility for unauthorised agreements reached with other employees or agents. The security of this email and any attachments cannot be guaranteed. Email messages are routinely scanned but malicious software infection and corruption of content can still occur during transmission over the Internet. Any views or opinions expressed in this communication are solely those of the author and do not necessarily represent those of the Metropolitan Police Service (MPS).

384,

RE: MT3574694 Simon Cordell-> MR SIMON CORDELL - CX52 JRZ (28.9 KB).msg

49.

· Additional Email Attachments & Emails / Issue:

1. 49

enquiries@cps.gsi.gov.uk_01.31.2015_RE Case appeal

31/01/2015

/ Page Numbers: 386

49.

Additional Email Attachments & Emails / Issue:

1. 49

enquiries@cps.gsi.gov.uk_01.31.2015_RE Case appeal

31/01/2015

/ Page Numbers: 386

386,

From: Enquiries

Sent: 31 January 2015 02:59

To: Lorraine Cordell

Subject: RE: Case appeal

Thank you for contacting Crown Prosecution Service (CPS) Enquiries

The CPS is responsible for prosecuting most criminal cases in England and Wales, following a police investigation.

If you are contacting CPS Enquiries in relation to a case which is presently before the courts, or in relation to a case which the CPS is advising the police on charges, you should contact the relevant CPS area directly. Contact details for the 13 CPS regional offices can be found at the following link:

http://www.cps.gov.uk/your_cps/our_organisation/the_cps_areas.html

Your query may be forwarded to the relevant CPS regional office in the best position to respond to any issues that you have raised. If your email is forwarded, a response will be provided to you by the relevant CPS regional office within 20 working days.

Please note that if you have previously been advised that the CPS cannot aid you and your query does not raise any new issues, we will not be able to provide any further response. If your enquiry does not relate to the CPS, we will be unable to provide a response, but may be able to provide contact details for the relevant agency or organisation.

This e-mail is private and is intended only for the addressee and any copy recipients.

If you are not an intended recipient, please advise the sender immediately by reply e-mail and delete this message and any attachments without retaining a copy.

Activity and use of CPS Connect systems, the Government Secure Intranet, and the Criminal Justice Extranet is monitored to secure their effective operation and for other lawful business purposes. Communications using these systems will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

50.

· Additional Email Attachments & Emails / Issue:

1. 50

lorraine32@blueyonder.co.uk_01.31.2015_FW MT3574694 Simon Cordell

31/01/2015

/ Page Numbers: 387,388,389,390

391,392,393,394,395,396

397,398,399,400,401,402

403,404,405,406,407,408

409,410,411,412,413

50.

Additional Email Attachments & Emails / Issue:

1. 50

lorraine32@blueyonder.co.uk_01.31.2015_FW MT3574694 Simon Cordell

31/01/2015

/ Page Numbers: 387,388,389,390

391,392,393,394,395,396

397,398,399,400,401,402

403,404,405,406,407,408

409,410,411,412,413

387,

From: Lorraine Cordell

Sent: 31 January 2015 18:15

To: josephinewardsolicitor@gmail.com

Cc: m.mckee@michaelcarrollandco.com

re_wired@ymail.com

Subject: FW: MT3574694 Simon Cordell

Attachments: S Cordell 300115.pdf.

s Cordell call from police 141113.wma.

Van-reciept-10-11-2013.jpg.

MR SIMON CORDELL - CX52 JRZ (28.9 KB); 26_11_2013_13_53

Kelly-Tiller-Kelly-call to compound.wav

Hi Josey

I got the attached information from Simon’s insurance company on Friday. After a lot of work to get it and a lot of emails and over a year of time. The letter of Indemnity is not correct with some points which I have asked peter wood to address.

Simon has asked me to forward this to you.

The reason is this show how far the police will go to lie. Not only did he lie to KGM Simon’s insurance, about tools being in Simon’s van to void Simon insurance cover and be able to seize his van. He then went on to lie in his statement of facts to be used at court saying nothing about tools just that the insurance said Simon’s was not covered by his insurance. He then stood up in court and under oath when the judge asked him about tools being in the van said he did not say tools was in the van. The reason the judge asked this was he saw emails from KGM saying about the tools.

Simon was found guilty of this and we have taken it to appeal and are waiting on a date.

But in the Asbo case can this not be shown that the police will lie even under oath. They are trying to use Simon’s char in the Asbo case and make him look bad. Why can we not show the police in the same light by using this information?

Simon has asked can you get the case papers from the courts for this case and the Woolwich case. As these cases do show somewhat how far the police are willing to go with Simon.

In the Asbo case papers you have police saying in their statement they know Simon is always insured it is on police file how much he was stopped. Yet he has around 8 cases at court for no insurance. In addition, most of these cases he never had a summons for, and they found him guilty due to him knowing nothing about the case was due to be in court.

Regards

Lorraine

From: Wood, Peter

mailto: Peter.Wood@canopius.com

Sent: 30 January 2015 17:02

To: Lorraine Cordell

Cc: Austin, Andrew; Donovan, Paul

Subject: RE: MT3574694 Simon Cordell

Dear Simon,

Please find attached the following -

1. Recording of the original call made by the Police officer to KGM in which he advised that there were tools in your van.

2. Recording of the call between Kelly Tiller and the Police compound in which Kelly was advised that there were no tools in the vehicle.

3. Receipt showing purchase of the van.

4. E-Mail from Gareth Mullett from the compound confirming that there was nothing on the seizure notice to indicate that

388,

there were any tools removed from the vehicle or in the vehicle in the compound.

• Letter of Indemnity for the CPS/Courts.

I believe these are the relevant items you were after and hope this will assist you to resolve the court matters. If you need anything else please let me know, or in my absence Andy Austin.

No doubt I will hear from you shortly, in the meantime have a good weekend.

Regards Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 |

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 27 January 2015 11:14

To: Wood, Peter

Cc: Austin, Andrew; complaints@lloyds.com

Subject: RE: MT3574694 Simon Cordell

Dear Peter

As for the other information that is acceptable, as I not sure how long it will take the police compound to send me over the information, I will need to send to you they do take their time.

I am just happy this matter is getting address as said the most worrying thing was the court case and this is the information I needed. I hope you have a great time on leave.

I look forward to hearing from you and will pass the information over from the police compound as soon as I have it.

Regards

Simon

From: Wood, Peter [mailto: Peter.Wood@canopius.com]

Sent: 27 January 2015 10:05

To: Lorraine Cordell

Cc: Austin, Andrew

Subject: Re: MT3574694 Simon Cordell

Dear Simon,

389,

I think we should also do the Letter of Indemnity and will send this across to you in the next few days, there’s no reason why you can't send this across now and it can do no harm.

If you need anything else or have any questions in the meantime, please do not hesitate to contact us.

I am keeping Andy in the loop as I am due to go on leave from 12/2/15 - 8/3/15 so he will need to pick up any issues that may arise during that time.

We will be in touch shortly and await details from you as above in due course.

King Regards Mr Peter Wood

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Date: 26 January 2015 23:10:04 GMT

To: Wood, Peter <Peter.Wood@canopius.com>

Cc: complaints@lloyds.com <complaints@lloyds.com>

Subject: Re: MT3574694 Simon Cordell

Dear Peter Wood

Thank you for picking this up and taking the time to deal with this matter.

The date of the appeal I do not have yet.

I am trying to do this so that a next day is not got to be wasted of my time in court and getting to and from the court.

The day that the police officer pulled me and told KGM that I had tools in my van, which the police officer lied, and the police officer has said this in court so lied to the judge is 14/11/2013.

390,

As already aware yes, I was stopped around 8 or 9 times and had vehicles seized.

I do have some of the some of them here already like do have the receipt what I paid to get the vehicle out of the compound for the 14/11/2013 case I picked that up on the 16/11/2013.

Regards

Simon Cordell

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 23 January 2015 17:19

To: Lorraine Cordell

Subject: FW: FW: MT3574694

Dear Mr Cordell,

Unfortunately Andy has been called away due to a family emergency, in his absence I have picked this matter up.

391,

result we will waive the fee requirement and I would confirm this is now in hand.

We have yet to issue a final response to your complaint and I would assure you we will do this as soon as we have received your response to the above points.

Regards

Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 |

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>

Subject: FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

392,

It was one of the police in the end at the compound who in the end worked

393,

out why it was not showing up on the MID and that was because there had been a space put within my Reg Numbers. It was that bad two police compounds new me and said each time not again.

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards

Simon Cordell

From: Austin, Andrew [mailto: Andrew.Austin@canopius.com]

Sent: 21 January 2015 16:13

To: 'Lorraine Cordell'

Cc: complaints@.llovds.com

Subject: RE: MT3574694

Dear Mr Cordell,

394,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

In the meantime I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1806 | M 07469 147743 | <http://www.kgminsurance.co.uk/> www.kgminsurance.co.uk | <http://www.canopius.com/> www.canopius.com

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 13:22

To: Austin, Andrew

Subject: RE: MT3574694

Dear Andrew

I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I believe there is a few

395,

missing.

This data should have been given under the Subject access request under the Data Protection Act 1998 I put in, so was wondering what you can do about this and if you will need a new Subject access request under the Data Protection Act 1998 I have already sent 3 in so to do a 4th I do not feel I should need to do.

And now say to deal with this you need information from me. I can understand you want the information for the complaint that has been put in, but not the information I asked for to show I was in fact I was insured for an appeal that is ongoing. And in fact would not have been ongoing if the Subject access request under the Data Protection Act 1998 as I would not have been found guilty.

Regards

396,

Simon Cordell

From: Austin, Andrew [mailto: Andrew.Austin@canopius.com]

Sent: 21 January 2015 11:54

To: 'Lorraine Cordell'

Subject: RE: MT3574694

Dear Mr Cordell

Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the following: -

1. Confirmation of the points you raised to the Financial Ombudsman

when you verbally submitted your complaint and the outcome you are looking to achieve.

2. Full details of the losses that you have incurred as a direct result of your complaint and full documentary evidence supporting this.

3. Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including full documentary evidence supporting this.

Once I receive all of the above, I will be happy to consider this further.

397,

With regards to your subject access request. My letter of the 9/12/14 advised the following: -

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies are sent to you immediately.

I await your reply

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 11:31

To: Austin, Andrew

Cc: complaints@.llovds. com

Subject: RE: MT3574694

To Whom It May Concern:

398,

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.

399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,

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· Additional Email Attachments & Emails / Issue:

1. 51

lorraine32@blueyonder.co.uk_01.31.2015_RE Case appeal

31/01/2015

/ Page Numbers: 414

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Additional Email Attachments & Emails / Issue:

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lorraine32@blueyonder.co.uk_01.31.2015_RE Case appeal

31/01/2015

/ Page Numbers: 414

414,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 31 January 2015 02:58

To: 'enquiries@cps.gsi.gov.uk'

Subject: RE: Case appeal

To Whom It May Concern:

I am writing this email to find out to whom I would have to send information to within the CPS in regard to a case I was found guilty off at Wimbledon magistrate's court of driving without insurance.

I put an appeal into Wimbledon magistrate's court on the same day, which was accepted by the Judge hearing my case in court.

I was told by the court and CPS if I got the information that was needed to prove that I did in fact have insurance then I could pass this to the CPS to look at.

I have yet to get the date of my appeal, but do have the information from my insurance company that I feel will prove I did in fact have insurance to drive on the day I was stopped by police and would like to forward that over by email to the CPS to address.

Would it please be possible to get an email address of where the data can be sent to so that this can be done?

Regards

Lorraine

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· Additional Email Attachments & Emails / Issue:

1. 52

lorraine32@blueyonder.co.uk_01.31.2015_RE MT3574694 Simon Cordell

31/01/2015

/ Page Numbers: 415,416,417,418,419,420

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lorraine32@blueyonder.co.uk_01.31.2015_RE MT3574694 Simon Cordell

31/01/2015

/ Page Numbers: 415,416,417,418,419,420

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415,

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Sent: 31 January 2015 01:47

To: 'Wood, Peter'

Subject: RE: MT3574694 Simon Cordell

Attachments: registration MA47LDY Corrected.pdf

Dear Peter

Thank you very much for the information you have sent, I do see some errors in your letter of Indemnity.

Ford Zetec registration MA47LDY

· Ford Transit registration CX52JRZ

· On the 8/4/13 at 11.05am the following vehicle was added to the policy -

· Renault Clio registration NA57LDY.

Ford Zetec registration MA47LDY Renault Clio registration NA57LDY

This registration was always put in not correctly but was in fact given to Broadsure Direct correctly.

The registration should have been Ford Zetec registration MA57LDY

This was later correct after the 3rd time of telling the Ford Zetec registration as MA57LDY please see attached document.

This is the registration that should have been on the policy from the start.

We never knew it was not correct until 08/04/13 when again the correct registration was given.

However, it was put down as Renault Clio registration NA57LDY, we then believe it was put in correctly and not a new car added.

We were not sent any documents of that change so did not know there was again an error until the Oct 2013 when it was in fact corrected this time, we asked for new documents to be sent which they were so we could check.

But they kept on his policy Renault Clio registration NA57LDY we made a next call and told them this needed to be removed and was told it would be done.

It seems this was never done by what you have sent in your email.

I do believe I have emails also about this issue to Broadsure Direct and Martin Jenkins, can confirm this as he was the one, we dealt with at Broadsure Direct. He also should remember all the phone calls.

There is also a next issue Simon was not just covered with the basic trade insurance with KGM, Broadsure Direct had a special section with KGM which included in his insurance he was in fact covered for his work as a mechanic, not just standard insurance of trade buying and selling that KGM as a rule only deals with.

This has been discussed with the underwriters at KGM by Broadsure Direct re Martin Jenkins. This also caused issues with his insurance cover a few times. This was also meant to have been address and seems it was not. At the time we were not happy as we were told he was not covered when in fact he was. If you call Broadsure Direct and speak to Martin Jenkins, I feel that he can send you the paperwork and under writing of how Simon's insurance was meant to have been setup.

As you can see there was a number of issues with his insurance with KGM that lead to problems. and even with the issues of 14/11/2013 when a call was made to Kelly Tiller we asked did the police say what tools was meant to have been in the van as if there was mechanic tools in there his insurance should have in fact covered this. Kelly Tiller said no the police officer did not say which tools. But also said he was again not insured for this again Martin Jenkins got a rude call from us and again he had to make calls to address this issue.

Can you please confirm he was correctly insured with KGM and write this as I would like this addressed.

And one last thing could you please say in your letter on the date of the 14/11/2013 he was fully insured just so there cannot be any mistakes at court.

Sorry, this is causing such an issue and taking up your time but I really want to have something that is fully correct, as I do not want any other issues with courts, police and anything else that could cause my Son problems.

416,

Regards

Lorraine.

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 30 January 2015 17:02

To: Lorraine Cordell

Cc: Austin, Andrew; Donovan, Paul

Subject: RE: MT3574694 Simon Cordell

Dear Simon,

Please find attached the following -

· Recording of the original call made by the Police officer to KGM in which he advised that there were tools in your van.

· Recording of the call between Kelly Tiller and the Police compound in which Kelly was advised that there were no tools in the vehicle.

· Receipt showing purchase of the van.

· E-Mail from Gareth Mullett from the compound confirming that there was nothing on the seizure notice to indicate that there were any tools removed from the vehicle or in the vehicle in the compound.

· Letter of Indemnity for the CPS/Courts.

I believe these are the relevant items you were after and hope this will assist you to resolve the court matters. If you need anything else please let me know, or in my absence Andy Austin.

No doubt I will hear from you shortly, in the meantime have a good weekend.

Regards Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 27 January 2015 11:14

To: Wood, Peter

Cc: Austin, Andrew; complaints@lloyds.com

Subject: RE: MT3574694 Simon Cordell

Dear Peter

As for the other information that is acceptable, as I not sure how long it will take the police compound to send me over the

417,

information, I will need to send to you they do take their time.

I am just happy this matter is getting address as said the most worrying thing was the court case and this is the information I needed. I hope you have a great time on leave.

I look forward to hearing from you and will pass the information over from the police compound as soon as I have it.

Regards

Simon

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 27 January 2015 10:05

To: Lorraine Cordell

Cc: Austin, Andrew

Subject: Re: MT3574694 Simon Cordell

Dear Simon,

I think we should also do the Letter of Indemnity and will send this across to you in the next few days, there’s no reason why you can't send this across now and it can do no harm.

If you need anything else or have any questions in the meantime, please do not hesitate to contact us.

I am keeping Andy in the loop as I am due to go on leave from 12/2/15 - 8/3/15 so he will need to pick up any issues that may arise during that time.

We will be in touch shortly and await details from you as above in due course.

King Regards Mr Peter Wood

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Date: 26 January 2015 23:10:04 GMT

To: Wood, Peter <Peter.Wood@canopius.com>

Cc: complaints@lloyds.com <complaints@lloyds.com>

Subject: Re: MT3574694

Simon Cordell

Dear Peter Wood

Thank you for picking this up and taking the time to deal with this matter.

418,

The date of the appeal I do not have yet.

I am trying to do this so that a next day is not got to be wasted of my time in court and getting to and from the court.

The day that the police officer pulled me and told KGM that I had tools in my van, which the police officer lied, and the police officer has said this in court so lied to the judge is 14/11/2013.

As already aware yes, I was stopped around 8 or 9 times and had vehicles seized.

I do have some of the some of them here already like do have the receipt what I paid to get the vehicle out of the compound for the 14/11/2013 case I picked that up on the 16/11/2013.

Regards

Simon Cordell

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 23 January 2015 17:19

To: Lorraine Cordell

419,

Subject: FW: FW: MT3574694

Dear Mr Cordell,

Unfortunately Andy has been called away due to a family emergency, in his absence I have picked this matter up.

We have yet to issue a final response to your complaint and I would assure you we will do this as soon as we have received your response to the above points.

Regards

Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 |

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>

Subject: FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

420,

421,

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards

422,423,424,425,426,427,428,429,430,431,432,433,

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Peter.Wood@canopius.com_02.02.2015_RE MT3574694 Simon Cordell

02/02/2015

/ Page Numbers: 434,435,436,437,438

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Peter.Wood@canopius.com_02.02.2015_RE MT3574694 Simon Cordell

02/02/2015

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434,

From: Wood, Peter <Peter.Wood@canopius.com>

Sent: 02 February 2015 15:48

To: Lorraine Cordell

Cc: Austin, Andrew

Subject: RE: MT3574694 Simon Cordell

Attachments: S Cordell 020215.pdf

Dear Lorraine,

Please review the attached revised LOI, once you confirm you are happy with it, I will put an original in the post today.

I think that's it for now but just shout if you need anything else.

Regards Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 |

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 02 February 2015 15:08

To: Wood, Peter

Subject: RE: MT3574694 Simon Cordell

Dear Peter

Thank you for the reply to my email

Yes, the below would cover everything I feel, so if you can go ahead and do this, I would be most grateful.

As said, I just do not want any way that the CSP and Court could have any confusion with anything.

Regards

Lorraine

From: Wood, Peter mailto: Peter.Wood@canopius.com

Sent: 02 February 2015 14:56

To: Lorraine Cordell Cc: Austin, Andrew

Subject: RE: MT3574694 Simon Cordell Dear Lorraine,

Thanks for your comments, don't worry I want to get this resolved as much as you and Simon, it’s taken far too long already, so before I send an amended Indemnity Letter (LOI) please confirm my understanding as listed below -

1. I will amend the registration of the Ford Zetec to show MA57LDY. Broadsure originally gave us the incorrect registration and as you say it was a while before this error was corrected and our policy history was confusing due to the incorrect Clio that I was not aware of previously.

2. You are correct, looking back on the instructions from Broadsure I cannot see that they instructed Underwriters to delete the Renault Clio that was added in error following receipt of advices from Broadsure. I can amend the comment in the

435,

3. letter to show that this vehicle was added to the policy incorrectly following an effort on your part to correct the registration number of the Ford Zetec and was a broker error, are you happy with this?

1. The letter states cover was for Social Domestic & Pleasure and Motor Trade Use. Motor Trade use would cover Simon to carry a Motor Mechanics tools being used in connection with Motor Trade but not any tools that would typically be used for any other purposes such as perhaps, paint/brushes/ladders/plumbing/Electrical(domestic/commercial except auto electrical) and so on. This is standard cover; however I am happy to expand on this statement in the letter if you would like me to in order to clarify that point?

2. The Police officer asked if Simon would be covered for the carriage of tools to drive around doing "odd jobs". Later in the call he again confirmed that Simon was not covered "to drive around doing jobs". I sent you the call so you can listen to it yourself but the tone of the enquiry was suggesting that Simon was doing jobs not connected to the Motor Trade however I do feel there is plenty of room here for misunderstanding. If the question had been more specific with the officer stating that Simon had tools connected with the Motor Trade in the vehicle would he be covered - Yes. If he said that the tools were not connected to the Motor Trade (as per my comments above) then the answer is - No. Not something I can put into a Letter of Indemnity but certainly something to be argued with the CPS/Courts.

3. I'm happy to confirm in the letter that cover was in force under this policy on the 14/11/2013.

4. Once I hear back from you, I will revise the LOI accordingly and e-mail it across for you to sign off, I will also send an original in the post just in case!

5. If you need anything else please do not hesitate to drop me and Andy a line, I am keeping Andy in the loop as I will be on leave from 12/2/15 - 9/3/15 so he will need to deal with anything in my absence.

Regards

Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 31 January 2015 01:47

To: Wood, Peter

Subject: RE: MT3574694 Simon Cordell

Dear Peter

Thank you very much for the information you have sent, I do see some errors in your letter of Indemnity.

Ford Zetec registration MA47LDY

1. Ford Transit registration CX52JRZ

On the 8/4/13 at 11.05am the following vehicle was added to the policy -

2. Renault Clio registration NA57LDY.

Ford Zetec registration MA47LDY Renault Clio registration NA57LDY

This registration was always put in not correctly but was in fact given to Broadsure Direct correctly.

The registration should have been Ford Zetec registration MA57LDY

This was later correct after the 3rd time of telling the Ford Zetec registration as MA57LDY please see attached document. This is the registration that should have been on the policy from the start.

We never knew it was not correct until 08/04/13 when again the correct registration was given.

436,

However, it was put down as Renault Clio registration NA57LDY, we then believe it was put in correctly and not a new car added.

But they kept on his policy Renault Clio registration NA57LDY we made a next call and told them this needed to be removed and was told it would be done.

It seems this was never done by what you have sent in your email.

Can you please confirm he was correctly insured with KGM and write this as I would like this addressed.

And one last thing could you please say in your letter on the date of the 14/11/2013 he was fully insured just so there cannot be any mistakes at court.

Regards

Lorraine.

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 30 January 2015 17:02

To: Lorraine Cordell

Cc: Austin, Andrew; Donovan, Paul

Subject: RE: MT3574694 Simon Cordell

Dear Simon,

Please find attached the following -

1. Recording of the original call made by the Police officer to KGM in which he advised that there were tools in your van.

2. Recording of the call between Kelly Tiller and the Police compound in which Kelly was advised that there were no tools in the vehicle.

3. Receipt showing purchase of the van.

4. E-Mail from Gareth Mullett from the compound confirming that there was nothing on the seizure notice to indicate that there were any tools removed from the vehicle or in the vehicle in the compound.

5. Letter of Indemnity for the CPS/Courts.

6. I believe these are the relevant items you were after and hope this will assist you to resolve the court matters. If you need anything else please let me know, or in my absence Andy Austin.

437,

Paul Donovan will respond separately in respect of your data request but hopefully the attached will meet your requirements.

As soon as I receive documentation from you to support costs incurred, I can consider our response on compensation. No doubt I will hear from you shortly, in the meantime have a good weekend.

Regards Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]

Sent: 27 January 2015 11:14

To: Wood, Peter

Cc: Austin, Andrew; complaints@lloyds.com

Subject: RE: MT3574694 Simon Cordell

Dear Peter

As for the other information that is acceptable, as I not sure how long it will take the police compound to send me over the information, I will need to send to you they do take their time.

I am just happy this matter is getting address as said the most worrying thing was the court case and this is the information I needed. I hope you have a great time on leave.

I look forward to hearing from you and will pass the information over from the police compound as soon as I have it.

Regards

Simon

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 27 January 2015 10:05

To: Lorraine Cordell

Cc: Austin, Andrew

Subject: Re: MT3574694 Simon Cordell

Dear Simon,

438,

I think we should also do the Letter of Indemnity and will send this across to you in the next few days, threes no reason why you can't send this across now and it can do no harm.

If you need anything else or have any questions in the meantime, please do not hesitate to contact us.

I am keeping Andy in the loop as I am due to go on leave from 12/2/15 - 8/3/15 so he will need to pick up any issues that may arise during that time.

We will be in touch shortly and await details from you as above in due course.

King Regards Mr Peter Wood

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

Date: 26 January 2015 23:10:04 GMT

To: Wood, Peter <Peter.Wood@canopius.com>

Cc: complaints@lloyds.com <complaints@lloyds.com>

Subject: Re: MT3574694 Simon Cordell

Dear Peter Wood

Thank you for picking this up and taking the time to deal with this matter.

The date of the appeal I do not have yet.

I am trying to do this so that a next day is not got to be wasted of my time in court and getting to and from the court.

The day that the police officer pulled me and told KGM that I had tools in my van, which the police officer lied, and the police officer has said this in court so lied to the judge is 14/11/2013.

439,

As already aware yes, I was stopped around 8 or 9 times and had vehicles seized.

I do have some of the some of them here already like do have the receipt what I paid to get the vehicle out of the compound for the 14/11/2013 case I picked that up on the 16/11/2013.

Regards

Simon Cordell

From: Wood, Peter [mailto:Peter.Wood@canopius.com]

Sent: 23 January 2015 17:19

To: Lorraine Cordell

Subject: FW: FW: MT3574694

Dear Mr Cordell,

Unfortunately Andy has been called away due to a family emergency, in his absence I have picked this matter up.

We have yet to issue a final response to your complaint and I would assure you we will do this as soon as we have received your response to the above points.

440,

Regards

Peter Wood

UK Specialty Operations Manager |

UK Specialty Division of Canopius Group

KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 9120 |

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>

To: Andrew.Austin@,canopius.com <Andrew.Austin@canopius.com>

Subject: FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

I am the one that has suffered over all this not just on this case but all

441,

the times I have been taken to court for no insurance over the year my policy run with KGM due to it not showing on the MID database.

442,

As you can see, I am not very happy about all of this, but I do not think anyone would be when they paid for their insurance and had done nothing wrong to suffer all this.

You can contact my mother on 0208 245 7454 or 07961 833021

Regards

Simon Cordell

From: Austin, Andrew [mailto: Andrew.Austin@canopius.com]

Sent: 21 January 2015 16:13

To: 'Lorraine Cordell'

Cc: complaints@.llovds. com

Subject: RE: MT3574694

Dear Mr Cordell,

I have detailed the process for requesting information under the subject access request and if you wish to proceed with this please confirm.

443,

In the meantime I am keen to assist you if I can in confirming when cover was in force.

Please can you confirm if there is a contact number, I can call you or your Mother on and a time that is acceptable so that I can try and help resolve this particular issue for you.

I look forward to hearing from you with this information.

Regards,

Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

D +44 (0) 20 8530 1806 | M 07469 147743 | <http://www.kgminsurance.co.uk/> www.kgminsurance.co.uk | <http://www.canopius.com/> www.canopius.com

From: Lorraine Cordell mailto: lorraine32@blueyonder.co.uk

Sent: 21 January 2015 13:22

To: Austin, Andrew