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From: Austin, Andrew [mailto:Andrew.Austin@canopius.com]
Sent: 21 January 2015 11:54
To: 'Lorraine Cordell'
Subject: RE: MT3574694

Dear Mr Cordell

Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from
you

With regards to any losses that may have been incurred as a result of the
above, I confirm as detailed in my previous letter, I require the
following:-

1. Confirmation of the points you raised to the Financial Ombudsman
when you verbally submitted your complaint and the outcome you are looking
to achieve.

2. Full details of the losses that you have incurred as a direct result
of your complaint and full documentary evidence supporting this.

3. Confirmation of dates of any convictions or costs imposed directly
as a result of your complaint, including full documentary evidence
supporting this.

Once I receive all of the above I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14
advised the following:-

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