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I have become involved in this matter following receipt of a Data Subject Access request and a complaint
letter from Simon and Lorraine Cordell. During the course of my investigations to establish all the facts
before responding to the letter of complaint it has been necessary for me to obtain and listen to various
phone calls between the client and Underwriters, the Broker and Underwriters, Underwriters and the
Police compound and the original call from the officer at the roadside and Underwriters.

I feel I have now reached a good understanding of the sequence of events and as a result have provided
both a Letter of Indemnity and 2 relevant call recordings to Lorraine and Simon Cordell to support their
appeal.

Josephine Ward has requested that in addition to this I provide a section 9 statement and confirm the
following points –

➢ I have been able to search and locate, I believe, all of the relevant call recordings connected to
this matter. I have located in total 8 call recordings but have provided the 2 relevant calls being
the call from the officer at the roadside talking to Underwriters and the call from Underwriters to
the Police compound. The fact that I have been able to search for and locate these calls proves
to me that our call recording equipment was functioning correctly, certainly on the days in
question, on the few occasions its not working the result is that you cannot locate any call
recordings.
➢ I would confirm that the 2 calls I have provided to Simon and Lorraine are authentic and have
come from KGM call recording systems. These 2 calls specifically are –
• The call made to Underwriters by the Police officer on the 14/11/2013
• The call made by Kelly Tiller to the Police compound on the 26/11/2013
➢ I would confirm that I was searching for and located these call recordings on the 23/1/2015.
➢ I would confirm that I e-mailed these call recordings across along with the Letter of Indemnity to
Simon & Lorraine Cordell on the 30/1/2015.

Signature:…………………….. Date:…………………….

KGM Motor Insurance T +44 (0)20 8530 7351 Registered in England and Wales No 01514453
KGM House F +44 (0)20 8530 8547 Registered Office Gallery 9 One Lime Street London EC3M 7HA
14 Eastwood Close T +44 (0)844 412 6412 Claims KGM Motor Insurance is a brand name for business written by
South Woodford F +44 (0)20 8530 7037 Claims Syndicate 260 which is managed by Canopius Managing Agents Limited
London E18 1RZ www.kgminsurance.co.uk Authorised by the Prudential Regulation Authority and regulated by the
UK www.canopius.com Financial Conduct Authority and the Prudential Regulation Authority

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