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once you have a final response – or after eight weeks

If you’re not happy with the business’s final response – or if eight weeks pass and you haven’t received it – then please fill in
the enclosed complaint form and send it to us.

Please also send us a copy of the final response and any other information you think is important to the complaint. There’s no
need to send us any original documents.

We don’t normally pay the professional fees – in full or in part – of any solicitor, accountant or other paid adviser that a
consumer might use to bring a complaint to us.

We won’t take any more action unless you contact us again. If you would like more information about us, please see our
website – www.financial‐ombudsman.org.uk.

Yours sincerely

Anita Ayi
Consumer Consultant

Anita Ayi | Consumer Consultant | Tel: 020 3716 9790 | Fax: 020 3716 9791|Financial Ombudsman Service | Exchange Tower,
London, E14 9SR

This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015.
Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

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