Page 299 - Pages from Main Additional Emails Updated

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
Sent: 21 January 2015 22:51
To: 'Austin, Andrew'
Subject: RE: MT3574694
Attachments: S Cordell Cert._KGM_ 2013‐2014_Colour.pdf; Information we need.pdf

Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates covered.

Yes, we do want full discloser so this mater can be sorted out by the court and I can send the information over to the CPS for the
case of the 14/11/2013 where the police officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the trade
section and Jessica know fully what went on and it was Jessica that took the phone call from the police officer. After this I believe
Kelly Tiller took over dealing with my policy and she was the one that had the say to cancel my policy and she was the one that
believed the police until I went to the police compound and spoke to the manager there where he spoke to Kelly Tiller. If I had not
done this Kelly Tiller would have cancelled my policy of insurance and I have all the emails to prove this.

After Kelly Tiller found out I was not liying about having no tools in my van the insurance policy was kept in place, I did ask Kelly
Tiller on more then once to send me the information and put data requests in which was not replied to. Now I have been found
guilty when Kelly Tiller knows the truth that there was not tools and the police officer lied to KGM on the phone call.

I am the one that has suffered over all this not just on this case but all the times I have been taken to court for no insurance over the
year my policy run with KGM due to it not showing on the MID database.

You should have all the emails already from Broadsure Direct and many was sent by them to KGM as I was told KGM could not
talk to me and I had to deal with Broadsure Direct about my policy Masrtin Jenkins from Broadsure Direct should also have
copies of all emails as I do.

I have spoken to DVLA today and asked for the data of how many times points was put on my licence due to not getting
summons from police and then dealing with cases I new nothing about and then I had to get he cases reopened, I have to write
them a letter and they will send the data I have asked for in the post.

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I do have a lot of letters which I will sort out scan and send over. But the 1 part I want to deal with is the court case I was found
guilty at and have put an appeal in that is the most important to me right now.

We can deal with everything else once I get all the data scanned as there is really a lot and it was all due to KGM not sorting out
why my insurance was not showing on the MID database. The seizers alone have left me out of pocket by around £1700.00. That
is without all the days I have not been able to work due to my driving licence being messed up and showing points for no
insurance. All the time going back and forward to the compound to collect my vehicles, and everything else I have had to deal with
the courts when in fact I had done nothing wrong.

I have tried to deal with this for months and months without going to the ombudsman and KGM has taken no notice, it has taken
me to go to the ombudsman for KGM to take any notice and I don’t feel anyone would be happy with the this sort of service from
KGM let alone any company doing this and causing someone so much suffering.

It was one of the police in the end at the compound who in the end worked out why it was not showing up on the MID and that
was because there had been a space put within my Reg Numbers. It was that bad two police compounds new me and said each
time not again.

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