Page 310 - Pages from Main Additional Emails Updated

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
Sent: 21 January 2015 11:31
To: 'andrew.austin@canopius.com'
Cc: 'complaints@lloyds.com'
Subject: RE: MT3574694
Attachments: RE_ REF_ 00‐COSX14MT07‐ID_80_ OpenAttach Documents.pdf; RE_ Simon Cordell.pdf; Data‐
Protection‐KGM.doc; Kelly‐Tiller‐KGM.doc

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct who took
the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and KGM was
aware of this.

Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I had to pay the costs to get my
vehicles out the compound each time. In the week when I was pulled by police it was not so bad as the insurance company was
opened so when I showed the police my policy they could call the insurance company.

The seizers happened mostly at the weekend mostly due to the insurance company being closed and the police could not talk to
anyone even when I had my policy on me at all times to prove I did in fact have insurance.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database but the issue did not go away
and my vehicles still did not show up on the MID database.

There was also a time in Nov 2013 when my van was sized this was due to KGM telling the police I was not insured due to the
police telling KGM that I had tools in my van. Which was a lie by the police as I did not have anything in my van. Kelly Tiller from
the trade section was dealing with this and a few days later I got a letter from KGM saying they was going to cancel my policy. As
you can understand I was very upset over this as I had done nothing wrong.

At this times lots of calls was both made to KMG and Broadsure to stop the cancelation of my insurance policy, I spoke to Kelly
Tiller many times but she believed the police and I had no say in the matter. The police was off duty so I could not speak to them
and Kelly Tiller was saying unless I could prove I did not have any tools in my van then the insurance policy would be cancelled
which was very unfair as I had done nothing wrong I new I never had any tools.

But I also asked Kelly Tiller did the police tell her what tools was meant to be in my van, to which she said no. KGM was not even
aware I had mechanics trade on my policy so if my mechanics tools had been in my van at the time my insurance would still have
been cancelled which to me what was the point in having insurance?

I then spoke to a wonderful operator at the police when I called told her what had gone on and was told by her to go to the police
compound as when any vehicles are taken there they have to do a full list of items that are in the vehicles as they are in fact legible
if something goes missing. Over that weekend I sent emails to the compound and forwarded them to Broadsure as my insurance
was due to be cancelled on the Monday. On Monday I got an email from Broadsure direct asking me to go to the compound as
Kelly Tiller had no luck getting a reply from them also, and once there to call Kelly Tiller due to the time on the Monday I got the
email it would have been to late to go the compound and get a call to Kelly Tiller as she would have ended work for that day so I
sent an email saying I would be going there early the next morning.

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