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21/05/2007 16:38 02088031067
TULIP EESS PAGE 02/07

Enfield Floating Support Service
185 Angel Place, Fore Street, Edmonton, NTA 2UO
Tel: 0208 803 1899 Tax 3208 &C3 1867

Wednesday 16 May 2007
th

BCONN/NINE DAY Housing
and Council Tax Benefit

Dear Sir/Madam

Re: Mr Simon Cordell - JH 65 38 11 D

My name is Shola Ibrahim, and I am the support worker for the above who was referred to
our service by the Estate Officer as someone who may benefit from ongoing support
regarding maintenance of his tenancy.

I have attached a copy of a signed letter of consent allowing you to discuss with me Mr
Cordell’s benefit details.

Mr has a low level of literacy which means that he has difficulty in dealing with his written
mail and following up on any action necessary. In the past, this has resulted in the
curtailment of benefits, rent arrears and also additional charges being applied to utility
accounts.

During the period 26/12/06 - 27/03/07, Mr Cordell encountered particular difficulties
associated with his literacy when benefits were stopped, and he had to rely on family and
friends to supply him with food (a letter from Simon's mother is enclosed).

Mr Cordell was contacted by the Income Support Department to furnish them with
original documentation in order to expedite a claim. He was accompanied to Enfield
Jobcentre Plus, where he was handed an addressed envelope and instructed to post

Tulip Metal HEALTH SROiJP 5 HVcR P*RK ffOAD. LONOON N2Z TO. TEL030MW602) FAX; 020 0369 FH3
Company No: 2322166 Report* 0h«1fy No 600699

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