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From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 22:53
To: 'Andrew.Austin@canopius.com'
Cc: 'complaints@lloyds.com'
Subject: FW: MT3574694

Attachments: S Cordell Cert._KGM_ 2013­2014_Colour.pdf; Information we need.pdf
Dear Andrew

Please see attached Insurance, which will show you full details of his insurance policy and dates
covered.

Yes, we do want full discloser so this mater can be sorted out by the court and I can send the
information over to the CPS for the case of the 14/11/2013 where the police officer told KGM I had
tools in my van to void my insurance. Kelly Tiller from the trade section and Jessica know fully what
went on and it was Jessica that took the phone call from the police officer. After this I believe Kelly
Tiller took over dealing with my policy and she was the one that had the say to cancel my policy and
she was the one that believed the police until I went to the police compound and spoke to the manager
there where he spoke to Kelly Tiller. If I had not done this Kelly Tiller would have cancelled my
policy of insurance and I have all the emails to prove this.

After Kelly Tiller found out I was not liying about having no tools in my van the insurance policy was
kept in place, I did ask Kelly Tiller on more then once to send me the information and put data
requests in which was not replied to. Now I have been found guilty when Kelly Tiller knows the truth
that there was not tools and the police officer lied to KGM on the phone call.

I am the one that has suffered over all this not just on this case but all the times I have been taken to
court for no insurance over the year my policy run with KGM due to it not showing on the MID
database.

You should have all the emails already from Broadsure Direct and many was sent by them to KGM as
I was told KGM could not talk to me and I had to deal with Broadsure Direct about my policy Masrtin
Jenkins from Broadsure Direct should also have copies of all emails as I do.

I have spoken to DVLA today and asked for the data of how many times points was put on my licence
due to not getting summons from police and then dealing with cases I new nothing about and then I
had to get he cases reopened, I have to write them a letter and they will send the data I have asked for
in the post.

st
I do have a lot of letters which I will sort out scan and send over. But the 1 part I want to deal with is
the court case I was found guilty at and have put an appeal in that is the most important to me right
now.

We can deal with everything else once I get all the data scanned as there is really a lot and it was all
due to KGM not sorting out why my insurance was not showing on the MID database. The seizers
alone have left me out of pocket by around £1700.00. That is without all the days I have not been able
to work due to my driving licence being messed up and showing points for no insurance. All the time
going back and forward to the compound to collect my vehicles, and everything else I have had to
deal with the courts when in fact I had done nothing wrong.

I have tried to deal with this for months and months without going to the ombudsman and KGM has
taken no notice, it has taken me to go to the ombudsman for KGM to take any notice and I don’t feel
anyone would be happy with the this sort of service from KGM let alone any company doing this and
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