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From: Wood, Peter [Peter.Wood@canopius.com]
Sent: 23 January 2015 17:19
To: Lorraine Cordell
Subject: FW: FW: MT3574694

Attachments: S Cordell Cert._KGM_ 2013­2014_Colour.pdf; Information we need.pdf
Dear Mr Cordell,

Unfortunately Andy has been called away due to a family emergency, in his absence I have picked
this matter up.

The first order of business to my mind is dealing with the Court case, can you confirm when the date
has been set for the hearing please? My thought is that we provide a Letter of Indemnity that basically
confirms that you had a valid policy in force between said dates and on what vehicles, this should
satisfy the Courts but if they need anything else we will be happy to assist, just let me know what you
require.

I understand you were stopped several times and had vehicles seized, you are in the process of
obtaining evidence of these vehicle seizures and the costs incurred by you as a result for us to consider
compensation. When you have gathered this please forward the evidence to us as soon as possible.

There is also the matter of your Data Subject Access Request. I have spent some time today tracking
down recorded calls and various communications and hove notified our Data Protection Officer of
your request. I can see that you have made a request, any request should correctly be sent on for the
attention of the Data Protection Officer along with a £10 fee. Your request was addressed generally to
KGM with no fee and it would appear not actioned. The underwriter dealing with your request should
have asked immediately for the fee payment and escalated your request accordingly. This was not
done for which I must apologise, as a result we will waive the fee requirement and I would confirm
this is now in hand.

We have yet to issue a final response to your complaint and I would assure you we will do this as
soon as we have received your response to the above points.

Regards

Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>
Subject:FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his
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