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From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 14 August 2017 19:08
To: 'Neville Gray'
Subject: RE: Inspection Visit Wednesday 16th August 2017 [SEC=OFFICIAL]
Dear Neville Gray

Thank you for the email with the attached documents as said on the phone today when you spoke to me, you
did say the date would be Thursday 17/08/2017 at 14:00 hours that why I confirmed it so fast. But this was
then changed to Wednesday 16/08/2017 at 14:00 hours due to you saying you would not be there on the
Thursday 17/08/2017 at 14:00 hours.

When you changed the date to the Wednesday 16/08/2017 at 14:00 hours I did say that I was due to attend the
hospital and could this therefore be done on Friday which would have been the 18/08/2017 which you replied
no to.

You will be attending 109 Burncroft Ave on the 16/08/2017 at 14:00 hours; I just wanted you to confirm the
time as you have not done so in your letter or email. As said on the phone the dog will be in the garden. I will
have to cancelled my hospital date I was due to attend on the 16/08/2017 so I can be there with my son, and
before I do so I just wanted to confirm the time you stated on the phone with me today as 14:00 hours on the
16/08/2017. If this can be done as soon as possible as I will need to call the hospital in the morning.

As you should be well aware my son has had many Surveyors to his flat, this has been over many years and I
believe there have been around 4 in 2017 alone which were full inspections. Which none said there was a
problem with my son's flat and repairs that needed doing.

In fact since 2007 when my son needed major works on his flat due to dump, work was never completed after
many phone calls over years and years and inspections by many Surveyors when the Surveyors stated the
work would be carried out work was still not carried out until I put a complaint in to Enfield council in 2015.

So after all these Surveyors and inspections that have been carried out on my son's flat can you be a little
more specific in why you would need to do a next full inspection of the flat what are you looking for to take
pictures off? If repairs needed to be done we would be contacting Enfield council Repair team.

There seems to have only been a problem since you came to my son's flat on the 12/07/2017, you stated that
all the Surveyors that had come out to my son's flat since Dec 2016 had not written any reports so you did not
know what has and has not been done regarding the water pressure issue in the flats, you had also told the
landlord this.

Since Dec 2017 to date my son has allowed around 5 Enfield Council Surveyors into his flat regarding the
water pressure, he has let in Thames Water more then once, and he allowed 2 private plumbers into his flat
who said the landlord from 117 had asked them to check his flat which I wrote in an email dated 02/02/2017,
all have said the issue is not coming from his flat. in Feb 2017 due to a letter my son got late in the day he
called the repair team out himself to his flat because he could not take anymore being blamed for everything
that was going wrong in the block, when the out of hours team went my son told them what the issue was they
checked everything in my son's flat and once again confirmed the problem was not due to his flat.

In 2015 I have emails stating all the repairs that needed to be done which had been reported to Enfield council
by us that the surveyors who attended the inspections had reported back that all works had been carried out.

There was also the issue with my son's heating when the major works was carried out in 2007 due to dump the
heating had to be taken off the wall due to pipes leaking under the flooring, when the work was meant to have
been completed they never put back the heating, in turn leaving my son with no heating in the flat from 2007
till 2015, many calls was made regarding this surveyor after surveyor come out and said the heating would be
done it never was, so in my complaint in 2015 this was included. I was horrified when I got a call from
Enfield council in 2015 saying my son had removed all his pipe work from his flat and therefore he would
have to pay for the heating to be replaced, I was so upset at what had been said I said to the lady on the phone

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