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From: Neville Gray
Sent: 14 August 2017 19:28
To: Lorraine Cordell <lorraine32@blueyonder.co.uk>
Subject: Re: Inspection Visit Wednesday 16th August 2017 [SEC=OFFICIAL]

Hello

This is correct 2 pm.

Regards

Neville

Sent from my iPhone

On Aug 14, 2017, at 7:08 PM, Lorraine Cordell <lorraine32@blueyonder.co.uk> wrote:

Dear Neville Gray

Thank you for the email with the attached documents as said on the phone today when you spoke
to me, you did say the date would be Thursday 17/08/2017 at 14:00 hours that why I confirmed it
so fast. But this was then changed to Wednesday 16/08/2017 at 14:00 hours due to you saying
you would not be there on the Thursday 17/08/2017 at 14:00 hours.

When you changed the date to the Wednesday 16/08/2017 at 14:00 hours I did say that I was due
to attend the hospital and could this therefore be done on Friday which would have been the
18/08/2017 which you replied no to.

You will be attending 109 Burncroft Ave on the 16/08/2017 at 14:00 hours; I just wanted you to
confirm the time as you have not done so in your letter or email. As said on the phone the dog
will be in the garden. I will have to cancelled my hospital date I was due to attend on the
16/08/2017 so I can be there with my son, and before I do so I just wanted to confirm the time
you stated on the phone with me today as 14:00 hours on the 16/08/2017. If this can be done as
soon as possible as I will need to call the hospital in the morning.

As you should be well aware my son has had many Surveyors to his flat, this has been over
many years and I believe there have been around 4 in 2017 alone which were full inspections.
Which none said there was a problem with my son's flat and repairs that needed doing.

In fact since 2007 when my son needed major works on his flat due to dump, work was never
completed after many phone calls over years and years and inspections by many Surveyors when
the Surveyors stated the work would be carried out work was still not carried out until I put a
complaint in to Enfield council in 2015.

So after all these Surveyors and inspections that have been carried out on my son's flat can you
be a little more specific in why you would need to do a next full inspection of the flat what are
you looking for to take pictures off? If repairs needed to be done we would be contacting Enfield
council Repair team.

There seems to have only been a problem since you came to my son's flat on the 12/07/2017, you

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