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Your letter must be written in English, be signed by you and contain your name and address, the
benefit you are appealing against and the grounds for your appeal. Please include any evidence that
supports your appeal. Appeals about the income used in your Pension Credit Award will be forwarded
to the Pension Credit Service as we are legally bound to use the figures, they give us.
If you disagree with a Local Council Tax Support Scheme decision
If you do not agree with the Council Tax Support Scheme decision, you do not have a formal right to
appeal. However, you can still:
Ask us to explain our decision (by phoning 020 8379 1000)
Write and ask us to reconsider
If you are still unhappy you can write to us to make a formal complaint
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Your letter must be written in English, be received within one month of the date of this letter, be
signed by you and give your name, address, grounds for reconsideration and any evidence.
Pension Service Enquiries
If you need to contact the Pension Centre about your Pension Credits, you can either phone them on
0845 606 0265 or write to them at The Pension Centre, PO Box 4, Gateshead, NE92 1BQ
Further information about benefits and an explanation of key terms is available on our website
www.enfield.gov.uk/benefitsonline
How to contact us
New online service.
Most frequently asked for information and online forms all in one place.
www.enfield.gov.uk/counciltaxonline or www.enfield.gov.uk/benefitsonline
There are free internet facilities in local council libraries and at our major reception areas.
Email - revs@enfield.gov.uk
Telephone - 020 8379 1000
To get to the right information even faster you can use Hot Keys to take you straight there.
Post - Revenues and Benefits Division, PO Box 63, Civic Centre, Enfield, EN1 3XW in person Our
reception areas can be very busy and you may have to wait to see an advisor. If you are making a new
claim, you can make an appointment to see a benefit advisor by calling 020 8379 1000.
Drop-in services are available at the following locations Monday to Friday 9am to 4pm:
John Wilkes House, 79 High Street, Ponders End, Enfield, EN3 4EN Civic Centre, Silver Street,
Enfield, EN1 3XW
Edmonton Centre, 36-44 South Mall, Edmonton, N9 OTN (Simple enquiries and forms only) Pension
Service Enquiries
If you need to contact the Pension Centre about your Pension Credits, you can either phone them on
0845 606 0265 or write to them at The Pension Centre, PO Box 4, Gateshead, NE92 1BQ
Further information about benefits and an explanation of key terms is available on our website
www.enfield.gov.uk/benefitsonline
Yours sincerely
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Rashida Hajaj Benefits Assessor

Si Note:
1

Disrepair!
At all times the stationery obligations of the Enfield Council and the Enfield Homes must get taken to
the utmost of paramountcy but I perpetuate to get stressed-out by the way I get treated by them failing
me and not fixing the sound quandaries in the block of rented flats!

Time Spent Building.
My Company: --