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If your circumstances change, you must tell us about them immediately. For example:
4. You start working or you earn more or less money
5. Your benefits/tax credits change or are stopped
6. You move home
7. Your rent changes
8. You go to stay with friends, family or go into hospital for more than 2 weeks
9. You become a student or stop being a student
10. Anyone comes to live with you or someone moves out
11. Your savings change
12. Your child leaves school or other education
13. You have a baby
14. Someone dies
15. Any other change which may affect your entitlement to benefit
16. Someone else in your home has any of these changes
If you don’t tell us about a change, we may fine you or take legal action and you will have to
pay back any money that you were not entitled to.
You can report a change in circumstance on our website at
www.enfield.gov.uk/benefitsonline or by calling 020 8379 1000.
Alternatively, you can write to us telling us what has changed, when and if there has been a
delay in telling us, why. You will also need to send evidence to support your claim. Further
information is also available on our website www.enfield.gov.uk/benefits.
How to contact us
Online
Most frequently asked for information and online forms all in one place.
www.enfield.gov.uk/counciltaxonline
Or
www.enfield.gov.uk/benefitsonline
There are free internet facilities in local council libraries and at our major reception areas.
Email - revs@enfield.gov.uk
Telephone - 020 8379 1000 (8am-6pm)
Post - Revenues and Benefits Division, PO Box 63, Civic Centre, Enfield, EN1 3XW in
person
John Wilkes House, 79 High Street, Ponders End, Enfield EN3 4EN (9am-4pm)
Drop in documents any time between opening hours or see an advisor by booking an
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appointment on 0208 379 6023 lines open between 08:30 -16:30
Civic Centre, Silver Street, Enfield, EN1 3XW
(9am-4pm)
Drop in documents any time between opening hours or see an advisor by booking an
appointment on 0208 379 6023 lines open between 08:30 -16:30
Edmonton Centre, ground floor, 36-44 South Mall, Edmonton, N9 0TN (8:30am-5pm)
Drop in documents only at this office
For further details on how to contact us please visit www.enfield.gov.uk/revscontact Pension
Service Enquiries
If you need to contact the Pension Centre about your Pension Credits, you can either phone
them on 0845 606 0265 or write to them at The Pension Centre, PO Box 4, Gateshead, NE92
1BQ
Further information about benefits and an explanation of key terms is available on our
website www.enfield.gov.uk/benefitsonline