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attending her appointment, returned home immediately. She advised that
                 she contacted the police but, wasn't taken seriously as they assumed, she
                 was drunk at the time of the call. She advised that she wasn't in the list
                 drunk but, just the way she spoke due to her condition. She still wasn't
                 taken seriously and had to abandon the call. She found this very
                 frustrating and advised that it was not the first time this would happen to
                 her. Her CPN also confirmed her statement and expressed her
                 dissatisfaction at the way she was treated. Ms Andrews felt completely let
                 down by the police and became frightful for her safety especially, as she
                 knows the perpetrators has shells in his flat. I observed in her flat that her
                 floors were very creaky, I was made aware by Dawn that most of the flats
                 in the block are like that. Unfortunately, the creakiness exacerbates the
                 noise level in the flats and cause more problems than usual. I advised that
                 I would contact the police to make further enquiries. I will also contact
                 MHT to enquire if Mr Cordell is known to them. At some point the
                 perpetrator will need to be interviewed and a warning letter issued on him.
                 I will contact the repairs team and try to arrange a surveyor to visit her flat
                 and see what assistance can be offered I further advised that her case will
                 be investigated and an officer will get back to her to discuss further with
                 her. Her CPN and TMO will be kept informed of updates Bola Quadri has
                 already put in place a safeguard alert.
                 X 2

               04
               Stage 5
               The Enfield Councils History FOI Indexed
               Stage 5
               Deborah Andrews / Enfield Council Case History
               Page Number: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,
               DATE(S);
               G) 23/09/2015
               H) 23/09/2015
               I) 23/09/2015
               Page 4 of 21

                 The Enfield Councils History
                 FOI Indexed

                 G
                 23/09/2015: Contact Complainant,
                 Home visit to Ms Deborah Andrews flat. Attendees Dawn Allen TMO
                 and CPN Bola Quadri
                 Home visit to Ms Andrews advised that her neighbour at number 109 has
                 for the past few months harassed, intimidated, stalked her and made a life
                 a complete misery. He continuously plays loud music, bangs on her
                 ceiling and door alleging that she is monitoring his movements in his flat.
                 She feels petrified by his presence and as a result refused to leave her flat
                 for fear bumping into him on her way out. She has missed a few
                 appointments with her social worker as a result, she has now been
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