Page 1030 - 7. 2016 Last three months the 10 - 11 - 12 No Table

Classification: OFFICIAL
From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]
Sent: 30 November 2016 15:54
To: complaints and information
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016
[SEC=OFFICIAL]
Dear Daniel Ellis
Thank you for the update email and the deadline date for my reply to the complaint. But as
you can see my son needs moving from his address as soon as possible due to the problems,
his housing officer has said she will not help in doing this that he has to sign up to housing
moves which can take years to be able to get a move, yet said that before she knew all the
facts and would not speak to me to hear all the facts as to what has been going on. She does
not even know he was under the early intervention team for how this has all had such a large
impact on his heath they are willing to help with this with the council to get him moved he
needs moving sooner not later yet no one will talk to me or call me back to say if anything is
being done or talk about anything with me about this issue and days are going by with
nothing being done. I have called and left emails to ask someone to call me back yet no one
still has so I still do not know what is going on if anything about moving my son.
Regards
Lorraine Cordell
From: complaints and information [mailto: complaintsandinformation@enfield.gov.uk]
Sent: 30 November 2016 15:14
To: lorraine32@blueyonder.co.uk
2626,
Subject: FW: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016
[SEC=OFFICIAL]
Importance: High
Classification: OFFICIAL
Dear Lorraine,
Thank you for your email. I am just writing to confirm that your complaint and your Subject
Access Request (request for file) are in progress. The reference number for your complaint is
CRM COM 1885. The deadline for our response to the complaint is 14 December the team
handling the SAR will be in touch with you regarding the file request. If you have any
queries, please contact me or one of my team.
Kind regards,
Daniel Ellis
Complaints & Access to Information Officer
Complaints & Access to Information Team
Phone: 020 8379 2808
Email: daniel.ellis@enfield.gov.uk
Website: www.enfield.gov.uk
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 24 November 2016 16:22
To: joan.ryan.mp@parliament.uk
joan@joanryan.org.uk
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