Page 1448 - 7. 2016 Last three months the 10 - 11 - 12 No Table

------ Original Message ------------
From: complaints and information [mailto: complaintsandinformation@enfield.gov.uk]
Sent: 14 December 2016 11:31
To: Lorraine Cordell
joan.ryan.mp@parliament.uk
joan.ryan.mp@parliament.uk
Chief Executive
Sally Mcternan
alev.cazimoglu@parliament.uk
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016
[SEC=OFFICIAL]
Classification: OFFICIAL
Dear Lorraine,
At this point in the complaints process, it is an internal meeting for Council Staff to promote
a co-ordinated approach between different teams to your complaint. I cannot comment further
on your complaint at the moment but I have asked for your Subject Access Request to be
processed as soon as possible. I am sorry the complaint will take a little longer than usual, but
we would appreciate your continued patience while we investigate.
Kind regards,
Daniel Ellis
Complaints & Access to Information Officer Complaints & Access to Information Team
Phone: 020 8379 2808
Email: daniel.ellis@enfield.gov.uk
Website: www.enfield.gov.uk
------ Original Message ------------
From: Lorraine Cordell
mailto: lorraine32@blueyonder.co.uk
Sent: 14 December 2016 11:20
To: Daniel Ellis
Daniel.Ellis@enfield.gov.uk
Complaints and information
complaintsandinformation@enfield.gov.uk
joan.ryan.mp@parliament.uk
joan.ryan.mp@parliament.uk
Chief Executive
Chief.Executive@enfield.gov.uk
Sally Mcternan
Sally.McTernan@enfield.gov.uk
alev.cazimoglu@parliament.uk
Subject: FW: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016
[SEC=OFFICIAL]
Dear Daniel
Is there any update to the below email as from what you updated me with the meeting is due
to take place tomorrow and I would like a reply to know if I will be invited to this meeting
seeing as you will be talking about my son?
If I am not allowed to go to this meeting, I would like full minutes taken so when I get the
subject access request, I will know what has been said. No one has also yet even spoken to
me or my son the only thing you have is all the letters, emails and calls that have been made.
So how in this meeting are the people going to a full understanding as since 2014 no reports
have ever been taken from my son as to what has been on going and how he is suffering?