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From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: 'andrew.austin@canopius.com'
Cc: 'complaints@lloyds.com'
Subject: RE: MT3574694

Attachments: RE_ REF_ 00­COSX14MT07­ID_80_ OpenAttach Documents.pdf; RE_ Simon
Cordell.pdf; Data­Protection­KGM.doc; Kelly­Tiller­KGM.doc
To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to
Broadsure Direct who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database
Broadsure Direct and KGM was aware of this.

Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I
had to pay the costs to get my vehicles out the compound each time. In the week when I was pulled by
police it was not so bad as the insurance company was opened so when I showed the police my policy
they could call the insurance company.

The seizers happened mostly at the weekend mostly due to the insurance company being closed and
the police could not talk to anyone even when I had my policy on me at all times to prove I did in fact
have insurance.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database
but the issue did not go away and my vehicles still did not show up on the MID database.

There was also a time in Nov 2013 when my van was sized this was due to KGM telling the police I
was not insured due to the police telling KGM that I had tools in my van. Which was a lie by the
police as I did not have anything in my van. Kelly Tiller from the trade section was dealing with this
and a few days later I got a letter from KGM saying they was going to cancel my policy. As you can
understand I was very upset over this as I had done nothing wrong.

At this times lots of calls was both made to KMG and Broadsure to stop the cancelation of my
insurance policy, I spoke to Kelly Tiller many times but she believed the police and I had no say in
the matter. The police was off duty so I could not speak to them and Kelly Tiller was saying unless I
could prove I did not have any tools in my van then the insurance policy would be cancelled which
was very unfair as I had done nothing wrong I new I never had any tools.

But I also asked Kelly Tiller did the police tell her what tools was meant to be in my van, to which she
said no. KGM was not even aware I had mechanics trade on my policy so if my mechanics tools had
been in my van at the time my insurance would still have been cancelled which to me what was the
point in having insurance?

I then spoke to a wonderful operator at the police when I called told her what had gone on and was
told by her to go to the police compound as when any vehicles are taken there they have to do a full
list of items that are in the vehicles as they are in fact legible if something goes missing. Over that
weekend I sent emails to the compound and forwarded them to Broadsure as my insurance was due to
be cancelled on the Monday. On Monday I got an email from Broadsure direct asking me to go to the
compound as Kelly Tiller had no luck getting a reply from them also, and once there to call Kelly
Tiller due to the time on the Monday I got the email it would have been to late to go the compound
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