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From: Austin, Andrew [Andrew.Austin@canopius.com]
Sent: 21 January 2015 11:54
To: 'Lorraine Cordell'
Subject: RE: MT3574694
Dear Mr Cordell

Thank you for your email.

My letter dated 22/12/14 requests the following documentary evidence from you

With regards to any losses that may have been incurred as a result of the above, I confirm
as detailed in my previous letter, I require the following:­

1. Confirmation of the points you raised to the Financial Ombudsman when you
verbally submitted your complaint and the outcome you are looking to achieve.
2. Full details of the losses that you have incurred as a direct result of your
complaint and full documentary evidence supporting this.
3. Confirmation of dates of any convictions or costs imposed directly as a result of
your complaint, including full documentary evidence supporting this.

Once I receive all of the above I will be happy to consider this further.

With regards to your subject access request. My letter of the 9/12/14 advised the following:­

Following our initial investigations we note that you submitted a subject access request to
your Broker. Should you wish to proceed with this, please can you formally request this in
writing to our Data Protection Officer at the address detailed at the foot of the letter including
a cheque payable to KGM Insurance for the sum of £10.00. Alternatively, you may wish to
wait until our full investigations have been finalised.

Can you please confirm how you wish to proceed with that request.

Should you not be in receipt of any of the letters I refer to above, please advise me and I will
ensure copies are sent to you immediately.

I await your reply

Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694

To Whom It May Concern:

I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to
Broadsure Direct who took the policy of insurance out policy no: MT3574694

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