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From: Austin, Andrew [Andrew.Austin@canopius.com]
Sent: 21 January 2015 16:13
To: 'Lorraine Cordell'
Cc: complaints@lloyds.com
Subject: RE: MT3574694
Dear Mr Cordell,
I have detailed the process for requesting information under the subject access request and if you wish to
proceed with this please confirm.
In the meantime I am keen to assist you if I can in confirming when cover was in force.
Please can you confirm if there is a contact number I can call you or your Mother on and a time that is
acceptable so that I can try and help resolve this particular issue for you.
I look forward to hearing from you with this information.
Regards,
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 1806 | M 07469 147743 | www.kgminsurance.co.uk | www.canopius.com
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 13:22
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
Dear Andrew
I will forward this to you within a few days I will ask the police compound to do a full print out as to all the tickets as I
believe there is a few missing.
I do have around 6 of the tickets here when the vehicles were sized I also do have court letters, and letters from DVLA,
which I will forward over to you once I have scanned then in so please give me a few days and I will get back to you with
this information as there is a lot of data..
The main one at this time I am worried about is the case where the vehicle was sized due to the police lying and me being
found guilty at court you did have an email on the 30 November 2014 about what was needed and I do have the
court letter showing I was found guilty and about the appeal.
This data should have been given under the Subject access request under the Data Protection Act 1998 I put
in, so was wondering what you can do about this and if you will need a new Subject access request
th
under the Data Protection Act 1998 I have already sent 3 in so to do a 4 I do not feel I should need
to do.
KGM have in fact not followed the protocol for the Subject access request under the Data Protection
Act 1998 which has been put in 3 times already to KGM, I will be addressing this with the
Information Commissioner’s Office as I do not see any reason you would have to stop the information
I have asked for under this act to prove I was not in fact guilty of no insurance.
And now say to deal with this you need information from me. I can understand you want the
information for the complaint that has been put in, but not the information I asked for to show I was in
fact I was insured for an appeal that is ongoing. And in fact would not have been ongoing if the
Subject access request under the Data Protection Act 1998 as I would not have been found guilty.
I would like the data sent to the court as soon as possible in regards to this so they can look at the facts
and see if fact I was insured so there should be no need for the appeal to go ahead with more of my
time wasted going to court.
Regards
Simon Cordell

From: Austin, Andrew [mailto:Andrew.Austin@canopius.com]
Sent: 21 January 2015 11:54
To: 'Lorraine Cordell'
Subject: RE: MT3574694
Dear Mr Cordell
Thank you for your email.
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