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My letter dated 22/12/14 requests the following documentary evidence from you
With regards to any losses that may have been incurred as a result of the above, I confirm
as detailed in my previous letter, I require the following:­
1. Confirmation of the points you raised to the Financial Ombudsman when you
verbally submitted your complaint and the outcome you are looking to achieve.
2. Full details of the losses that you have incurred as a direct result of your complaint and
full documentary evidence supporting this.
3. Confirmation of dates of any convictions or costs imposed directly as a result of your
complaint, including full documentary evidence supporting this.
Once I receive all of the above I will be happy to consider this further.
With regards to your subject access request. My letter of the 9/12/14 advised the following:­
Following our initial investigations we note that you submitted a subject access request to
your Broker. Should you wish to proceed with this, please can you formally request this in
writing to our Data Protection Officer at the address detailed at the foot of the letter including
a cheque payable to KGM Insurance for the sum of £10.00. Alternatively, you may wish to
wait until our full investigations have been finalised.
Can you please confirm how you wish to proceed with that request.
Should you not be in receipt of any of the letters I refer to above, please advise me and I will
ensure copies are sent to you immediately.
I await your reply
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to
Broadsure Direct who took the policy of insurance out policy no: MT3574694
I have been asking for information from KGM since 2013 and have heard nothing back.
When the policy was taken out there was some reason it did not show up on the MID database
Broadsure Direct and KGM was aware of this.
Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I
had to pay the costs to get my vehicles out the compound each time. In the week when I was pulled by
police it was not so bad as the insurance company was opened so when I showed the police my policy
they could call the insurance company.
The seizers happened mostly at the weekend mostly due to the insurance company being closed and
the police could not talk to anyone even when I had my policy on me at all times to prove I did in fact
have insurance.
I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database
but the issue did not go away and my vehicles still did not show up on the MID database.
There was also a time in Nov 2013 when my van was sized this was due to KGM telling the police I
was not insured due to the police telling KGM that I had tools in my van. Which was a lie by the
police as I did not have anything in my van. Kelly Tiller from the trade section was dealing with this
and a few days later I got a letter from KGM saying they was going to cancel my policy. As you can
understand I was very upset over this as I had done nothing wrong.
At this times lots of calls was both made to KMG and Broadsure to stop the cancelation of my
insurance policy, I spoke to Kelly Tiller many times but she believed the police and I had no say in
the matter. The police was off duty so I could not speak to them and Kelly Tiller was saying unless I
could prove I did not have any tools in my van then the insurance policy would be cancelled which
was very unfair as I had done nothing wrong I new I never had any tools.
But I also asked Kelly Tiller did the police tell her what tools was meant to be in my van, to which she
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