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From: Complaints [complaints@lloyds.com]
Sent: 22 January 2015 15:04
To: 'Lorraine Cordell'
Subject: Notification Case No 8079/2014 ­ MT3574694
Dear Mrs Cordell,

Thank you for your email and for speaking to me this afternoon.

Just to clarify our conversation, you wish to allow KGM 7 days to supply you with the Subject Access Request
and call recordings as requested by you.
You wish to continue to copy us in correspondence for our records only and that we will not escalate your
complaint to a Lloyd’s review unless you instruct us to.

Kind regards
Cheryl

Mrs Cheryl Shannon
Case Officer
Complaints
Lloyd's
Telephone +44 (0)1634 39 5693
www.lloyds.com
SAVE PAPER ­ THINK BEFORE YOU PRINT

From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 22 January 2015 14:10
To: Complaints
Subject: RE: Notification Case No 8079/2014 ­ MT3574694

Dear Mrs Cheryl Shannon

Thank you for the email it is not my intention to go to court yet.

But due to the mess up with my insurance from KGM my driving licence has been very badly damaged and I
have suffered due to the insurance I had with KGM not showing up on the Police MID database. This in turn
made me keep getting pulled by the police on the week days it was not so bad as I always had to carry my
insurance policy and showed the police and they called my insurance company. But at the weekends due to
the insurance company being closed the police could not confirm I had insurance so my vehicles were sized
which in turn I suffered with the cost to take my vehicles out of the police compound and wasted my time
having to go to the compound when there should have been no need. Also it caused me problems getting
home after the police sized my vehicles. I am out of pocket of around £1700.00 just for the cost to get my
vehicles out of the compound this is without everything else that has lead on due to it showing I was not
insured.

I have had to go to a number of court cases just to prove I had insurance and then there have been cases
where I have had no summons from the police so could not file I was pleading not guilty so they found me
guilty when I did not even know there was a court case going ahead.

This has put points on my driving licence and fines and I have been banned from driving. I have had to spend
my time to get the cases reopened once I new about them also.
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