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There seems to have only been a problem since you came to my son's flat on the 12/07/2017, you
stated that all the Surveyors that had come out to my son's flat since Dec 2016 had not written
any reports so you did not know what has and has not been done regarding the water pressure
issue in the flats, you had also told the landlord this.

Since Dec 2017 to date my son has allowed around 5 Enfield Council Surveyors into his flat
regarding the water pressure, he has let in Thames Water more then once, and he allowed 2
private plumbers into his flat who said the landlord from 117 had asked them to check his flat
which I wrote in an email dated 02/02/2017, all have said the issue is not coming from his flat. in
Feb 2017 due to a letter my son got late in the day he called the repair team out himself to his
flat because he could not take anymore being blamed for everything that was going wrong in the
block, when the out of hours team went my son told them what the issue was they checked
everything in my son's flat and once again confirmed the problem was not due to his flat.

In 2015 I have emails stating all the repairs that needed to be done which had been reported to
Enfield council by us that the surveyors who attended the inspections had reported back that all
works had been carried out.

There was also the issue with my son's heating when the major works was carried out in 2007
due to dump the heating had to be taken off the wall due to pipes leaking under the flooring,
when the work was meant to have been completed they never put back the heating, in turn
leaving my son with no heating in the flat from 2007 till 2015, many calls was made regarding
this surveyor after surveyor come out and said the heating would be done it never was, so in my
complaint in 2015 this was included. I was horrified when I got a call from Enfield council in
2015 saying my son had removed all his pipe work from his flat and therefore he would have to
pay for the heating to be replaced, I was so upset at what had been said I said to the lady on the
phone please get a surveyor and manager round my son flat ASAP and the flooring can be lifted
and you will see all the pipe work still in place, the lady then said no that fine we will replace
the heating.
Then the person came out to do the job he said to my son I don’t know what Enfield council is
going on about all the pipes work is here.
He said that no one wanted to do the job due to what the council had said.
He said this was a joke and not funny what Enfield Council had said.
In 2016 I myself had a problem with my boiler surveyor came to my home, i do also know his
name but do not want to get him in trouble, my son was staying at my home at the time, the
surveyor looked at what needed to be done to my boiler, while he was there he saw my son and
knew him well due to how many times he had been out to my son's flat due to the heating. he
asked my son if his heating had been done and the reply was yes and we told him what had been
put on Enfield Council system my son removing all his pipe work, The surveyor laughed and said
he had saw it on the system, we said why would anyone put that on the councils system when it
could be checked to not be correct. He said he had no idea why it was put on there. The only
reason I can see for this being added to Enfield council system is due to Enfield Council leaving
my son with no heating from 2007 till 2015.

It is not due to my son not reporting repairs to Enfield Council as I believe when something is
wrong he does report issues like in 2016 when there was a fully blown leak from the flats above
my son, again it seemed that it could not be worked out by Enfield Council were the leak had
come from. As Enfield Council was saying it was coming from 117 and 117 said it was coming
from 113. All I know that water was poring into my son's flat and due to it and how wet the
ceiling was they had to cut the power to the lights in the bathroom until it had all dried out.

Does this seem like a person who does not allow the Council into his flat, he was unwell on the
12/07/2017 which you was well aware off, and this was used against my son.

Please can you confirm the time as 14:00 hours on the 16/08/2017.

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