Page 1063 - 7. 2016 Last three months the 10 - 11 - 12 No Table

Updated formal complaint received by email 08 12.16 passed to complaints and access to
information team 09-DEC-2016 S FLETCHER-TERM - Current
Action should have been classified as TINF not TERM - unable to amend 09-DEC-2016 S
FLETCHER -TINF -Current
Updated formal complaint and letter authorising tenants mother Lorraine Cordell to speak
to us in relation to tenancy received by email 05 12 16 - Passed to complaints and access to
information team. Action type classified in previous note as TERM - OTHER TCY
SHOULD BE TERMINATED AFTER EVICTION in error - should have been TINF -
TENANCY INFO but unable to amend
09-DEC-2016 SFLETCHER-TERM - Current
Updated formal complaint and letter authorising tenants mother Lorraine Cordell to speak
to us in relation to tenancy received by email 05 12 16 - Passed to complaints and access to
information team
09-DEC-2016 SFLETCHER-TINF - Current
Formal complaint, subject access request, and letter authorising tenants mother Lorraine
Cordell to speak to us in relation to tenancy received by email 24 11 16 - Passed to
complaints and an access to information team.
29-NOV-2016 SFLETCHER-TINF - Current
Call received from tenant on 22 11.16 re CCTV camera removal letter and transfer options.
Tenant was agitated throughout the conversation and when he passed the phone to his
mother to speak to me. he said aggressively ’I'm gonna do her over* and Tm gonna take
her job just for fun' in reference to me. File note on iclipse
18-NOV-2016 SFLETCHER-TINF -Current
Letter sent to tenant requesting removal of camera from communal/fire door (ground floor)
04-JUL-2016 OMCLEOD - RINF - Current
monitor
09-MAY-2016 PSIMPSON - DPAI - Current
Notification seen: to increase DP due to annual increase of C/r + £3.75 off the arrears.
V P

9
Stage 4
The Enfield Councils History FOI Indexed
Stage 4
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016
[SEC=OFFICIAL]
Page Number: 15
05/12/2016
15
05 December 2016
24/11/2016
02-12-12-2016
24/11/2016
24/11/2016

The Enfield Councils History
FOI Indexed

Sarah Fletcher
From: Lorraine Cordell <lorraine32@blueyonder.co.uk>