Page 1065 - 7. 2016 Last three months the 10 - 11 - 12 No Table

I know Formal Complaints are ongoing regarding letters written on the 24/11/2016 and
05/12/2016 but I feel I have known option but to again write a new Formal Complaints
dated 08/12/2016.
The last time we spoke to someone regarding moving my son was on the 22/11/2016 after
calling with no call back from Sarah Fletcher, or her manager or anyone else in her team
since 16/11/2016 sometimes calling up to 3 times a day. (All their lines are set to do not
disturb) this has not changed and I still am making calls to try and address this issue with
no one calling me back.
My son is having a nightmare in his flat since he moved back there he does not leave his
flat and has not since he returned there, once again the neighbours have started since he
moved back in with the noise, the banging the intimidation, my son heath is suffering and
this is not acceptable that nothing is being done he not being let alone to be able to sleep
and being kept up all night and in the day due to what the neighbours are doing.
I do not see why no one is addressing this and I have not had one phone call to address this
issue do not know what is going on and my son is left to suffer.
It should not matter that Formal Complaints are ongoing I should at least be able to talk to
someone or get someone to call me back with an update as to if anything is going on to
move my son.
When I get letters or calls or emails, I do not just do nothing I reply to the letters but it
seems Enfield Council is doing nothing to address the under-laying issue of what has been
ongoing since 2014 with my son’s neighbours and what they are doing to him.
It does not seem to matter that my son’s heath is suffering due to this and has been for
some time due to not being able to sleep. It seems that Enfield Council is happy that the
neighbours are doing this to my son with nothing being done.
I would like someone to email me via lorraine32@bluevonder.co.uk with what is being
done to help my son, I would like an update today as so far I think I have waited long
enough to get an update as to what is being done to address this issue if anything at all.
Regards
Miss Lorraine Cordell Mr Simon Cordell
l

26

The Enfield Councils History
FOI Indexed

People that have been copied into these letters are below
Joan Ryan MP for Enfield
Mr Rob Leak Chief Executive Enfield Council
Mr Ray James Director of Health, Housing and Adult Social Care
Ms Sally McTernan Assistant Director Community Housing Services
Sarah Fletcher Sarah Housing Officer
Jackie Gubby Housing officer
Lemmy Nwabuisi: ASB Team
Daniel Ellis Complaints & Access to Information Officer

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Stage 5
The Enfield Councils History FOI Indexed