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you would not be there on the Thursday 17/08/2017 at 14:00 hours.

When you changed the date to the Wednesday 16/08/2017 at 14:00 hours I did say that I was due
to attend the hospital and could this therefore be done on Friday which would have been the
18/08/2017 which you replied no to.

You will be attending 109 Burncroft Ave on the 16/08/2017 at 14:00 hours; I just wanted you to
confirm the time as you have not done so in your letter or email. As said on the phone the dog
will be in the garden. I will have to cancelled my hospital date I was due to attend on the
16/08/2017 so I can be there with my son, and before I do so I just wanted to confirm the time
you stated on the phone with me today as 14:00 hours on the 16/08/2017. If this can be done as
soon as possible as I will need to call the hospital in the morning.

As you should be well aware my son has had many Surveyors to his flat, this has been over
many years and I believe there have been around 4 in 2017 alone which were full inspections.
Which none said there was a problem with my son's flat and repairs that needed doing.

In fact since 2007 when my son needed major works on his flat due to dump, work was never
completed after many phone calls over years and years and inspections by many Surveyors when
the Surveyors stated the work would be carried out work was still not carried out until I put a
complaint in to Enfield council in 2015.

So after all these Surveyors and inspections that have been carried out on my son's flat can you
be a little more specific in why you would need to do a next full inspection of the flat what are
you looking for to take pictures off? If repairs needed to be done we would be contacting Enfield
council Repair team.

There seems to have only been a problem since you came to my son's flat on the 12/07/2017, you
stated that all the Surveyors that had come out to my son's flat since Dec 2016 had not written
any reports so you did not know what has and has not been done regarding the water pressure
issue in the flats, you had also told the landlord this.

Since Dec 2017 to date my son has allowed around 5 Enfield Council Surveyors into his flat
regarding the water pressure, he has let in Thames Water more then once, and he allowed 2
private plumbers into his flat who said the landlord from 117 had asked them to check his flat
which I wrote in an email dated 02/02/2017, all have said the issue is not coming from his flat. in
Feb 2017 due to a letter my son got late in the day he called the repair team out himself to his
flat because he could not take anymore being blamed for everything that was going wrong in the
block, when the out of hours team went my son told them what the issue was they checked
everything in my son's flat and once again confirmed the problem was not due to his flat.

In 2015 I have emails stating all the repairs that needed to be done which had been reported to
Enfield council by us that the surveyors who attended the inspections had reported back that all
works had been carried out.

There was also the issue with my son's heating when the major works was carried out in 2007
due to dump the heating had to be taken off the wall due to pipes leaking under the flooring,
when the work was meant to have been completed they never put back the heating, in turn
leaving my son with no heating in the flat from 2007 till 2015, many calls was made regarding
this surveyor after surveyor come out and said the heating would be done it never was, so in my
complaint in 2015 this was included. I was horrified when I got a call from Enfield council in
2015 saying my son had removed all his pipe work from his flat and therefore he would have to
pay for the heating to be replaced, I was so upset at what had been said I said to the lady on the
phone please get a surveyor and manager round my son flat ASAP and the flooring can be lifted
and you will see all the pipe work still in place, the lady then said no that fine we will replace
the heating.
Then the person came out to do the job he said to my son I don’t know what Enfield council is
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