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considering contacting the Legal Ombudsman then this will now have to be resolved as a matter of
               urgency. I need confirmation as to whether Simon wants Michael himself, or Edel to investigate the
               complaint. Again, if Simon can confirm this in writing please so that I can get this matter resolved,
               hopefully to the satisfaction of all parties. I understand that you are saying that Simon does not have a
               problem with me, but I am the designated fee earner on the file and as such I have the overall
               responsibility, the buck stops with me. The case papers have arrived this morning and I will scan and
               email you a copy before the close of business today. Can you please confirm dates when Simon will
               be available to attend the office to give his instructions on the case papers so that a defence case
               statement can be prepared?
               Lorraine unfortunately I cannot now deal with Simon's case until his complaint has been resolved and
               another case worker will have to be resolved in the interim. Please confirm the name of the person
               you want this investigate this matter by return email.
               Regards
               Josephine

               5
               The Enfield Gov / Email’s Issue:
               61. Lorraine Cordell _Re_ Regina v_ (2)
               / Page Numbers: 126,127
               Sent: 08 August 2013 15:00
               To: 'JOSEPHINE WARD'
               Subject: RE: Regina v. Simon Cordell for plea and case management hearing on 4th September 2013
               at 10am at Woolwich Crown Court
               Attachments: To Ms. Josephine Ward.doc
               Hi Jose
               Please read the attached letter
               From: JOSEPHINE WARD [Mail To:josephinewardsolicitor@gmail.com]
               Sent: 08 August 2013 14:29
               To: Lorraine Cordell
               Subject: Re: Regina v. Simon Cordell for plea and case management hearing on 4th September 2013
               at 10am at
               Woolwich Crown Court
               Dear Lorraine
               Thank you for the email but I will require written confirmation from Simon to this effect. The case
               papers will be sent over to you before the close of business today and I then want to arrange an
               appointment so that I can take Simon's instructions and draft his defence case statement. Can Simon
               please provide me with a copy of his receipt for the gazebo as soon as possible as I will have to refer
               to this in his defence case statement. I also need confirmation as to whether Simon was provided with
               a copy of his interview tape of not as a transcript will have to be prepared.
               Regards
               Josephine
               On Thu, Aug 8, 2013 at 1:43 PM, Lorraine Cordell <lorraine32@blueyonder.co.uk> wrote:
               Dear Jossey
               Now Simon understands from your email he will not being taking it up with the Ombudsman or
               putting in a complaint so this can be dropped.
               Lorraine
               “Forward”
               From: JOSEPHINE WARD [Mail To:josephinewardsolicitor@gmail.com]
               Sent: 08 August 2013 12:29
               To: Lorraine Cordell
               Subject: Regina v. Simon Cordell for plea and case management hearing on 4th September 2013 at
               10am at
               Woolwich Crown Court
               Dear Lorraine / Simon
               I am in the process of getting Simon's correspondence bundle scanned so that this can be emailed to
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