Page 109 - 5. 2015 New 26-05-21 No Table

There is also the matter of your Data Subject Access Request. I have spent some time today
tracking down recorded calls and various communications and hove notified our Data
Protection Officer of your request. I can see that you have made a request, any request should
correctly be sent on for the attention of the Data Protection Officer along with a £10 fee.
Your request was addressed generally to KGM with no fee and it would appear not actioned.
The underwriter dealing with your request should have asked immediately for the fee
payment and escalated your request accordingly. This was not done for which I must
apologise, as a result we will waive the fee requirement and I would confirm this is now in
hand.
We have yet to issue a final response to your complaint and I would assure you we will do
this as soon as we have received your response to the above points.
Regards
Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com
From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
To: Andrew.Austin@canopius.com
Andrew.Austin@canopius.com
Subject: FW: MT3574694
Dear Andrew
Please see attached Insurance, which will show you full details of his insurance policy and
dates covered.
Yes, we do want full discloser so this mater can be sorted out by the court
345,
and I can send the information over to the CPS for the case of the 14/11/2013 where the
police officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the
trade section and Jessica know fully what went on and it was Jessica that took the phone call
from the police officer. After this I believe Kelly Tiller took over dealing with my policy and
she was the one that had the say to cancel my policy and she was the one that believed the
police until I went to the police compound and spoke to the manager there where he spoke to
Kelly Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance
and I have all the emails to prove this.
After Kelly Tiller found out I was not lying about having no tools in my van the insurance
policy was kept in place, I did ask Kelly Tiller on more than once to send me the information
and put data requests in which was not replied to. Now I have been found guilty when Kelly
Tiller knows the truth that there was not tools and the police officer lied to KGM on the
phone call.
I am the one that has suffered over all this not just on this case but all the times I have been
taken to court for no insurance over the year my policy run with KGM due to it not showing
on the MID database.
You should have all the emails already from Broadsure Direct and many was sent by them to
KGM as I was told KGM could not talk to me and I had to deal with Broadsure Direct about
my policy Martin Jenkins from Broadsure Direct should also have copies of all emails as I
do.
I have spoken to DVLA today and asked for the data of how many times points was put on
my licence due to not getting summons from police and then dealing with cases I knew
nothing about and then I had to get the cases reopened, I have to write them a letter and they
will send the data I have asked for in the post.