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evidence of these vehicle seizures and the costs incurred by you as a result for us to consider
compensation. When you have gathered this please forward the evidence to us as soon as
possible. There is also the matter of your Data Subject Access Request. I have spent some
time today tracking down recorded calls and various communications and hove notified our
Data Protection Officer of your request. I can see that you have made a request, any request
should correctly be sent on for the attention of the Data Protection Officer along with a £10
fee. Your request was addressed generally to KGM with no fee and it would appear not
actioned. The underwriter dealing with your request should have asked immediately for the
fee payment and escalated your request accordingly. This was not done for which I must
apologise, as a result we will waive the fee requirement and I would confirm this is now in
hand. We have yet to issue a final response to your complaint and I would assure you we will
do this as soon as we have received your response to the above points.
Regards
Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com
From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>
Subject: FW:
1330,
Dear Andrew
Please see attached Insurance, which will show you full details of his insurance policy and
dates covered. Yes, we do want full discloser so this mater can be sorted out by the court and
I can send the information over to the CPS for the case of the 14/11/2013 where the police
officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the trade
section and Jessica know fully what went on and it was Jessica that took the phone call from
the police officer. After this I believe Kelly Tiller took over dealing with my policy and she
was the one that had the say to cancel my policy and she was the one that believed the police
until I went to the police compound and spoke to the manager there where he spoke to Kelly
Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I
have all the emails to prove this. After Kelly Tiller found out I was not lying about having no
tools in my van the insurance policy was kept in place, I did ask Kelly Tiller on more than
once to send me the information and put data requests in which was not replied to. Now I
have been found guilty when Kelly Tiller knows the truth that there was not tools and the
police officer lied to KGM on the phone call. I am the one that has suffered over all this not
just on this case but all the times I have been taken to court for no insurance over the year my
policy run with KGM due to it not showing on the MID database. You should have all the
emails already from Broadsure Direct and many was sent by them to KGM as I was told
KGM could not talk to me and I had to deal with Broadsure Direct about my policy Martin
Jenkins from Broadsure Direct should also have copies of all emails as I do. I have spoken to
DVLA today and asked for the data of how many times points was put on my licence due to
not getting summons from police and then dealing with cases I knew nothing about and then I
had to get the cases reopened, I have to write them a letter and they will send the data I have
asked for in the post. I do have a lot of letters which I will sort out scan and send over. But
the
1331,
1st part I want to deal with is the court case I was found guilty at and have put an appeal in
that is the most important to me right now. We can deal with everything else once I get all the