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We were not sent any documents of that change so did not know there was again an error
until the Oct 2013 when it was in fact corrected this time, we asked for new documents to be
sent which they were so we could check.
But they kept on his policy Renault Clio registration NA57LDY we made a next call and told
them this needed to be removed and was told it would be done.
It seems this was never done by what you have sent in your email.
I do believe I have emails also about this issue to Broadsure Direct and Martin Jenkins, can
confirm this as he was the one, we dealt with at Broadsure Direct. He also should remember
all the phone calls.
There is also a next issue Simon was not just covered with the basic trade insurance with
KGM, Broadsure Direct had a special section with KGM which included in his insurance he
was in fact covered for his work as a mechanic, not just standard insurance of trade buying
and selling that KGM as a rule only deals with.
This has been discussed with the underwriters at KGM by Broadsure Direct re Martin
Jenkins. This also caused issues with his insurance cover a few times. This was also meant to
have been address and seems it was not. At the time we were not happy as we were told he
was not covered when in fact he was. If you call Broadsure Direct and speak to Martin
Jenkins, I feel that he can send you the paperwork and under writing of how Simon's
insurance was meant to have been setup.
As you can see there was a number of issues with his insurance with KGM that lead to
problems. and even with the issues of 14/11/2013 when a call was made to Kelly Tiller we
asked did the police say what tools was meant to have been in the van as if there was
mechanic tools in there his insurance should have in fact covered this. Kelly Tiller said no the
police officer did not say which tools. But also said he was again not insured for this again
Martin Jenkins got a rude call from us and again he had to make calls to address this issue.
Can you please confirm he was correctly insured with KGM and write this as I would like
this addressed.
And one last thing could you please say in your letter on the date of the 14/11/2013 he was
fully insured just so there cannot be any mistakes at court.
Sorry, this is causing such an issue and taking up your time but I really want to have
something that is fully correct, as I do not want any other issues with courts, police and
anything else that could cause my Son problems.
416,
Regards
Lorraine.
From: Wood, Peter [mailto:Peter.Wood@canopius.com]
Sent: 30 January 2015 17:02
To: Lorraine Cordell
Cc: Austin, Andrew; Donovan, Paul
Subject: RE: MT3574694 Simon Cordell
Dear Simon,
Please find attached the following -
• Recording of the original call made by the Police officer to KGM in which he advised
that there were tools in your van.
• Recording of the call between Kelly Tiller and the Police compound in which Kelly was
advised that there were no tools in the vehicle.
• Receipt showing purchase of the van.