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I do have some of the some of them here already like do have the receipt what I paid to get
the vehicle out of the compound for the 14/11/2013 case I picked that up on the 16/11/2013.
I have the ones for the 08/04/2013, 29/10/2013, 16/11/2013, 03/01/2014 I just need to get the
receipts for the other dates and also something that shows they was all sized due to no
insurance from the police compound.
As for the Data Subject Access Request, I am most grateful that this is being addressed. If I
had known a fee was, needed I would have paid that right away, but due to no one getting
back to me about the ones that were put in, I did not know a fee was needed.
Regards
Simon Cordell
From: Wood, Peter [mailto:Peter.Wood@canopius.com]
Sent: 23 January 2015 17:19
To: Lorraine Cordell
419,
Subject: FW: FW: MT3574694
Dear Mr Cordell,
Unfortunately Andy has been called away due to a family emergency, in his absence I have
picked this matter up.
The first order of business to my mind is dealing with the Court case, can you confirm when
the date has been set for the hearing please? My thought is that we provide a Letter of
Indemnity that basically confirms that you had a valid policy in force between said dates and
on what vehicles, this should satisfy the Courts but if they need anything else we will be
happy to assist, just let me know what you require.
I understand you were stopped several times and had vehicles seized, you are in the process
of obtaining evidence of these vehicle seizures and the costs incurred by you as a result for us
to consider compensation. When you have gathered this please forward the evidence to us as
soon as possible.
There is also the matter of your Data Subject Access Request. I have spent some time today
tracking down recorded calls and various communications and hove notified our Data
Protection Officer of your request. I can see that you have made a request, any request should
correctly be sent on for the attention of the Data Protection Officer along with a £10 fee.
Your request was addressed generally to KGM with no fee and it would appear not actioned.
The underwriter dealing with your request should have asked immediately for the fee
payment and escalated your request accordingly. This was not done for which I must
apologise, as a result we will waive the fee requirement and I would confirm this is now in
hand.
We have yet to issue a final response to your complaint and I would assure you we will do
this as soon as we have received your response to the above points.
Regards
Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 |
www.kgminsurance.co.uk | www.canopius.com
From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>
Subject: FW: MT3574694
Dear Andrew