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Protect - Private and Confidential
Dear Mr Cordell
Council Tax Account: 55508596
Property address: 109 Burncroft Avenue, Enfield, EN3 7JQ Thank you for your email sent
on the 4th & 10th December 2014. Here at the Council Tax Recovery department we are
mainly responsible for the collection of council tax and do not grant Council Tax Support. I
have the understanding that you believe you should be exempt from paying the 19.5%
shortfall in the Council Tax Support. Today I have sent a memo to the Housing Benefit &
Counci1 Tax Support team asking them to review your Council Tax Support claim and
decide if the 19.5% shortfall is applicable. I have contacted Equita Collection Agency
informing them to hold all recovery action for 3 weeks whilst we await a response from the
Housing Benefit & Council Tax Support team.
Yours sincerely
Mr Dunwell Council Tax Officer for Counci1 Tax Discounts and Exemptions, setting up a
Direct Debit, Reporting Changes, go to
www.enfield.gov.uk/counciltaxonline
or visit the My Enfield page to register for an Account, giving you access to information and
services 24 hours per day. Or pay online Customer Council Tax
tel: (+44) 020 8379 1000.
Local Council Tax Consultation for 2015/16 is now open to 28/11/2014. The proposals and
questionnaire can be viewed via this link
www.enfield.gov.uk/ctaxconsultation
Enfield Council is committed to serving the whole borough fairly, delivering excellent
services and building strong communities. Opinions expressed in this email are those of the
individual and not necessarily those of the London Borough of Enfield. This email and any
attachments or files transmitted with it are strictly confidential and intended solely for the
named addressee. It may contain privileged and confidential information and if you are not
the intended recipient and receive it in error you must not copy, distribute, or use the
communication in any other way. All traffic handled by the Government Connect Secure
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The Enfield Gov / Email’s Issue:
415. Lorraine Cordell _Re_ MT3574694_ (2)
/ Page Numbers: 1255,1256,1257,
From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: 'andrew.austin@canopius.com'
Cc: 'complaints@lloyds.com'
Subject: RE: MT3574694
Attachments: RE_ REF_ 00COSX14MT07ID_80_ Open Attach Documents.pdf
RE_ SimonCordell.pdf;
Data Protection KGM.doc
Kelly Tiller KGM.doc
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and
spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694 I