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Regards
Simon Cordell
From: Complaints
mailto: complaints@llovds.com
Sent: 22 January 2015 12:08
To: lorraine32@blueyonder.co.uk
Subject: Notification Case No 8079/2014 - MT3574694
Dear Mr Cordell,
Thank you for your emails.
I note that you have been liaising with Canopius in regard to your complaint and from the
correspondence we have on file that it is your intention to go to court.
Lloyd's complaints procedure is to offer policyholders the option for a review by Lloyd's,
should they remain dissatisfied with the way in which their complaint has been handled. This
is an independent review by a case officer at Lloyd's. However please note once a complaint
becomes the subject of a court case Lloyd's can take no further action and we would have to
cease our investigation.
Therefore, please can you confirm whether you are providing these emails for information
only or whether you wish Lloyd's to review your case in place of potential court proceedings.
Kind regards Cheryl
Mrs Cheryl Shannon Case Officer Complaints Lloyd's
Telephone +44 (0)1634 39 5693 www.lloyds.com
SAVE PAPER - THINK BEFORE YOU PRINT
From: Lorraine Cordell
mailto: lorraine32@bluevonder.co.uk
Sent: 21 January 2015 22:53
To: Andrew.Austin@canopius.com
Cc: Complaints Subject: FW: MT3574694
Dear Andrew
Please see attached Insurance, which will show you full details of his insurance policy and
dates covered.
Yes, we do want full discloser so this mater can be sorted out by the court and I can send the
information over to the CPS for the case of the 14/11/2013 where the police officer told
KGM I had tools in my van to void my insurance. Kelly Tiller from the trade section and
Jessica know fully what went on and it was Jessica that took the phone call from the police
officer. After this I believe Kelly Tiller took over dealing with my policy and she was the one
that had the say to cancel my policy and she was the one that
334,
believed the police until I went to the police compound and spoke to the manager there where
he spoke to Kelly Tiller. If I had not done this Kelly Tiller would have cancelled my policy of
insurance and I have all the emails to prove this.
After Kelly Tiller found out I was not lying about having no tools in my van the insurance
policy was kept in place, I did ask Kelly Tiller on more than once to send me the information
and put data requests in which was not replied to. Now I have been found guilty when Kelly
Tiller knows the truth that there was not tools and the police officer lied to KGM on the
phone call.
I am the one that has suffered over all this not just on this case but all the times I have been
taken to court for no insurance over the year my policy run with KGM due to it not showing
on the MID database.
You should have all the emails already from Broadsure Direct and many was sent by them to
KGM as I was told KGM could not talk to me and I had to deal with Broadsure Direct about