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. 1.20pm.
The call was transferred by the customer services team informing me
that Mr. Cordell wished to discuss his housing option show to move.
I took the call- he sounded agitated and said that he had a few things
that he wished to discuss with me.
He said he was calling in response to a letter that I had sent him
requesting the removal of a CCTV camera that he had installed on the
inner communal/fire door on the ground floor of the block.
He informed me that he would not be removing the camera as he
believed he was legally allowed to have the camera as the communal
area was his.
I explained that he was in breach of his tenancy conditions as
permission had not been sought or granted for the installation and he
could not install anything in the communal area as these belonged to
the Council.
He maintained that his neighbour in another block had a camera and
had taken the Council to court about it and won the case, I responded
that I could not comment on other cases,
but my position remains as per the letter I sent: That the camera was
in breach of tenancy conditions, was invasive of the privacy of other
residents in the block as it points at the outer communal door and
should be removed by Friday 25th November or the Council will
remove it and charge him for the cost of doing so.
He then said that the camera was fake, so it didn't need to be removed.
I responded that it did still need to be removed.
His voice was raised throughout the exchange and I had to ask him to
calm down and lower his voice more than once.
He then said that he wanted to move on to finding out about moving to
another address.
He proceeded to give me a full history of his experiences with the
police and previous housing management and alleged that 'Jackie', who
had previously lived above him and 'Stan', his immediate neighbour on
the ground floor, had victimised him over a long period of time and
that he had done nothing wrong. This history was very full and it was
difficult to get a word in because he was so worked up so, I let him
relay the information to me as it seemed like he wanted to get it off of
his chest.
He was very derogatory about the police and previous housing staff
who had signed a request for an Asbo application against him.
I told him that I could not comment about the previous action taken.
He then came on to more recent events and stated that there had been
an incident between him and another resident where she had shouted
at him out of her window because of him starting up a scrambler bike
in his garden.
He maintained that he was courteous during the exchange, but the
police came and arrested him because she told them that he had
threatened to kill her and that he had been put in the mental hospital,
had won his case in court and was able to go home as of today.
He said that he wanted me to give him 'points' so that he could move.