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Customer Information

Motor Trade Care Line How to cancel your policy

0844 902 2220 You may cancel the policy, by giving a written
instruction to us at any time.

How to contact us to make a claim You have a statutory right (under Financial
Services Authority rules) to cancel your policy
In the event of any accident, injury, loss or during a period of 14 days from the day of
damage involving a vehicle insured by this purchase of the contract or the day on which
policy, you must telephone the Covéa Motor you receive your policy documentation
Trade Care Line 0844 902 2220 as soon as whichever is the later.
possible after the event. The Motor Trade Care
Line is available 24 hours a day, 365 days a If you exercise this right, you will be entitled to
year. a refund of the premium paid subject to a
deduction for the period for which you received
Please give your Covéa Motor Trade Care Line cover, and a service charge of £25.
advisor the following:

• Policy Number, your name/driver’s name; To exercise your right to cancel, please contact
your insurance advisor at the address shown on
• Vehicle make, model and registration your policy schedule.
number;
• Details of the incident including name and
address of the other driver, their insurance
company, policy number and car registration
number.

After you have reported the incident, our claims
team will send you a Statement of Fact
containing the details you have provided and
request any further information required to
proceed with your claim.

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