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Customer Information

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How to make a complaint Financial Services Compensation
It is always our intention to provide a first class Scheme (FSCS)
standard of service. However we do appreciate We are covered by the Financial Services
that occasionally things go wrong. In some Compensation Scheme (FSCS). You may be
cases your broker or intermediary who arranged entitled to receive compensation from the
the insurance will be able to resolve any scheme if we cannot meet our obligations.
concerns, and you should contact them directly.
Further information is available from the
Alternatively, if you need to complain, please Financial Services Compensation Scheme,
contact us at the following address, quoting 7th Floor, Lloyds Chambers, Portsoken Street,
your policy or claim number. London E1 8BN. www.fscs.org.uk.

Quality Assurance, Covéa Insurance plc,
Norman Place, Reading RG1 8DA.
Telephone: 0844 902 1000
Website: www.coveainsurance.co.uk

Full details of the Covéa Internal Complaints
Procedure are detailed in our leaflet
‘Complaints Procedure’ which is available
on request or may be downloaded from
our website.

If you should remain dissatisfied, once Covéa
has had the opportunity to resolve your
complaint, you may be eligible to refer your
complaint to the Financial Ombudsman Service
(FOS). For further details they can be contacted
at South Quay Plaza, 183 Marsh Wall, London
E14 9SR. www.financial-ombudsman.org.uk.

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