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Condition 57. You must allow our employees, Our usual practice is to give at least 24 hours’
representatives and contractors to come written notice that we need to access your
into your property to service any electrical property. In case of an emergency or when
and gas supplies and appliances that we are urgent health and safety repairs are required, we
responsible for maintaining. may have to enter your property without giving
notice and, if necessary, force entry.
Condition 58. You must allow our employees,
representatives and contractors into your If we need to carry out work to the outside of
property to carry out repairs, servicing, your block, we will ask you to remove objects
inspections, or other works, where we from your individual balcony. If you refuse to
consider it necessary. remove them and your refusal means that we are
unable to complete the planned work, we will
Condition 59. You must allow our employees, move the objects and may dispose of them.
representatives and contractors into your
property if we need to carry out work to an If we require access to your home and you prevent
adjoining property, and there is no other us from entering, and this causes further damage
reasonable means of access (examples of to your property or to another, we may charge
such works are, but not limited to, you for any repairs that then become necessary.
scaffolding, access to boundary walls, You should always ask contractors or workers for
roofing, tree works).
official identification before you let them into your
If we need to carry out any work to your property, property. If they do not have proof of identity, you
we will give you adequate notice of the date and can refuse to allow them into your home.
the reason. If you refuse us access, or we are
unable to gain access, we will apply to the court 2.11 Fences
for permission to gain entry to carry out the
works. Condition 60. You are responsible for
keeping dividing fences in good repair and
If the court gives us permission, you will be not causing any willful damage to fencing.
responsible for the court costs and any additional We will only repair or replace boundary fences
costs that result from us not being able to gain and gates where the fence separates your garden
access to your property. from a public right of way; for example, a road or
If you live in a flat or maisonette we may need to alleyway. We will not necessarily replace any such
carry out work or repairs on your block for which fencing in a similar style or material as the
we will require access to a number of properties. previous one.
If we need to come into your property, we will
give you adequate notice of the date and the 2.12 Temporary vacation of property
reason. If, on that date, we are unable to gain
access to your property, we will force entry under Condition 61. Where we consider it
necessary to carry out repairs,
certain circumstances. Those circumstances improvements or other works which cannot
would be where: be carried out with you and members of
• essential works could not be carried out unless your household living in the property, we will
all tenants give access on the date given we will try to re-house you temporarily in a
• other tenants would be caused extreme suitable alternative property. If you are
inconvenience or distress moved to an alternative property, you must
• we would have to pay additional costs return to the original property once the
• damage is being caused to communal parts; works have been completed.
for example, service ducts.
2.13 Gas safety
The circumstances would be those that could Condition 62. You must allow our employees
result in a fire hazard, gas leak or flooding. or contractors access to your home to carry
out a gas safety inspection.
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