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Section 3

Our responsibilities

3.1 Repairs and maintenance 3.3 Major Works Improvements
We will keep in good repair the structure and We will seek and consider the views of all
outside of your property, including drains, gutters affected tenants on any proposed major repair
and external pipes. This will not apply if the and improvement scheme.
damage is caused deliberately or through misuse
of the property by you, your household or visitors. 3.4 Consultation and information
We will keep in good repair and proper working We will consult you about important changes to
order the installations in the property for the supply the way in which the Housing Service is
of water, gas, electricity, sanitation, heating and hot managed, particularly those relating to your
water. This will not apply if the damage is caused tenancy.
deliberately or through misuse of the installations We will provide you with information about our
by you, your household or visitors. performance, how the Housing Service is paid for
Our responsibility for repairing the internal and how your money is spent. Performance
structure of your property and the above information is available on our website.
installations only begins when we are told that a We will make sure that any information about you
repair is needed. is held in a way that complies with the Data

If we are aware of damage that was caused by Protection Acts.
you which you refuse to repair, if it is dangerous We keep information about you that we need, to
to others, we will carry out the repair. We will provide you with a service. Such information will
charge you the cost of any work that is necessary be confidential and we will use it only for the
to remove the danger. purpose for which it was obtained, and will keep

The repairs part of our website will tell you our it as accurate and as up to date as possible. This
policy on repairs, and sets out which repairs are information is held on computer and manual
our responsibility and which are your responsibility. records, and you have the right, provided certain
conditions are met, to see it.
We will keep in good repair all communal areas
and amenities.
3.5 Quiet enjoyment
We are responsible for making sure that We will not interfere with your quiet enjoyment of
communal and external areas are in a reasonable the property as long as you, your household and
condition, even when we are not told that a repair any visitors to your property, keep to the conditions
is needed. of this Tenancy Agreement. If we need to gain

We will carry out an annual gas safety inspection access to your property in an emergency, we
and an annual service of our gas appliances. have the right to do so without giving you notice.
If we have to force entry, we will make sure that
your property is secured before we leave.
3.2 Right to Repair
We will pay you compensation if certain urgent We have a legal responsibility to allow you, as
repairs are not carried out within specified time long as you pay your rent and keep all other
limits decided by law. tenancy conditions, to live peaceably and without
any interference from us or anyone acting on our
This is the Right to Repair scheme and the details behalf.
of the repairs that qualify for this, and the time
scales, are on our website.

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