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Statutorily Appendix 2
By means of the written law. Role and responsibilities of officers
Statutory Off Road Notification (SORN) dealing with your tenancy
A notice that declares a vehicle’s status to the Income Officers are responsible for collecting rent.
authorities when it is kept off the road and is on
private land. The notice must be applied for from Neighbourhood Officers are responsible for
the Driver and Vehicle Licencing Authority (DVLA). dealing with: tenancy audits, successions,
assignments, changes in tenancy and mutual
Sub-let exchange visits; reports of anti-social behaviour,
Giving another person (lodger who pays you neighbour disputes, hate crime and domestic
money) the right to live in part of your home with abuse; and also provide day-to-day liaison with
our agreement. You will be in breach of the resident associations.
Tenancy Agreement if you sub-let the whole of
your property. Anti-Social Behaviour Officers investigate and
take enforcement action in serious cases of
Succession anti-social behaviour.
The transfer of a tenancy on the death of a tenant.
Neighbourhood Inspectors deal with issues
Surrender maintaining the estate environment, estate
An unwritten agreement between the landlord parking and communal repairs.
and the tenant or joint tenant(s) to bring the
tenancy to an end. The tenant surrenders by Customer Services Officers are the first point of
taking steps that can be interpreted as giving up contact when you contact or visit us. They raise
their tenancy, such as emptying their property repairs and will direct your enquiries to the
and giving up their keys. appropriate team.
Community Engagement Officers deal with
Unroadworthy
This describes a vehicle which is designed to be resident associations, resident involvement and
used on a road but which is either untaxed and/ consultation. They also provide training and
or has, or appears to have a fault or faults which support for greater resident involvement in all
would, to common knowledge, make it unsuitable aspects of neighbourhood management. The
or unsafe for use on the public highway. officers also support borough-wide residents’
bodies including the Customer Voice and
Unsociable hours Leaseholders Forum.
Late evenings, night time and weekends when Communal Services deal with caretaking and
people are relaxing or sleeping.
grounds maintenance on estates.
Visitors The Sheltered Housing Service provides
Anybody who visits you or any member of your supported accommodation for older residents
household at your property and is allowed by and people with support needs.
you, or any member of your household, to come
into the property.
Welfare Benefit Reform
Changes in the way welfare benefits are being
assessed and dealt with. These changes took
place in stages between 2012 and 2014.
Written permission
A letter from us allowing you to do something. If
the permission includes conditions that must be
met, and you do not carry out these conditions,
this means the permission is automatically
withdrawn as if it had never been given.
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